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All 454 New York City hotels

Fairfield Inn & Suites New York Manhattan/Chelsea

3.0 of 5 Hotel   |   116 West 28th Street, New York City, NY 10001
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Ranked #149 of 454 Hotels in New York City
Certificate of Excellence 2014
A recent review
5 of 5 stars Reviewed August 3, 2012
RichStPete St. Petersburg, Florida
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411 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Fairfield Inn & Suites New York Manhattan/Chelsea
See the most recent reviews
St. Petersburg, Florida
Senior Contributor
45 reviews 45 reviews
18 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 3, 2012

This was our second stay in the past three months; our five nights at this well located Manhattan property was great: the front desk staff are welcoming, energetic and interested in taking care of the guests. We were able to check in early, and the short walk from Penn Station (if you are coming in from EWR as we did)... More

Was this review helpful? Yes
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Hello Rich, Thank you for your comments, I am thrilled to hear that you enjoyed our hotel! Our Front Desk staff are definitely the best in New York, and I have shared your review with them. It is feedback like this which keeps them energized. I am also pleased that you found the hotel to be clean and well maintained,... More

Brooklyn, New York
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 28, 2012

NYC is a place you go to experience the city. That said, at the end of a day of walking, sight seeing, going up & down the subway stairs, and eating the great food of the city, you want a comfortable place to lay your head so you can start over the next day. Fairfield Inn fit that bill perfectly!... More

Was this review helpful? Yes
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Hello Amber, Thank you for such a great review! I am glad to hear that you had a wonderful time in New York and an enjoyable stay at our hotel. You are absolutely right, our location can't be beat and the Flower District is a wonderful place to call home while in Manhattan. We look forward to welcoming you back... More

Ontario
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed July 20, 2012

This was my second time travelling to New York City for a 4 night vacation with a friend. From check in- to check out, everything went smooth. We arrived 2-3 hours ahead of check-in time, and were given the room we requested (upgraded to high floor with a view of the Empire state building) right away. They were happy to... More

Was this review helpful? Yes 1
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Britt, Thank you for your comments, I am thrilled to hear that you had such a wonderful stay! All of the staff are truly marvelous, and I am happy to hear that Mia in particular provided extraordinary service. She is truly a superstar, and I have shared your comments with her. I am also pleased to hear that the... More

Washington, DC
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 18, 2012

Room was quite pleasant and good size for Manhattan -- basically like my bedroom at home but with a desk. A continental breakfast was available in a wonderful sunroom. Yes, you can just eat there but you're in NYC - so try other food! The front desk and cleaning staff were great. I'm stilling feeling badly that I forgot to... More

Was this review helpful? Yes
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Hello LBStuart, Thank you for the great review! I always enjoy receiving guest feedback, and it's comments like yours that are rewarding for both the staff and myself. Everyone on the team appreciates the pat on the back and we hope you will spread the word about our hotel. Thank you for staying with us, an we look forward to... More

Deerfield Beach, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 14, 2012 via mobile

Love this hotel, great customer service, refreshing breakfast!! Suite #1801 rocked. Very quiet and great view of freedom tower. Would definitely stay here again! Very clean and no bugs!!!!

Was this review helpful? Yes 1
Management response:

Hello Claudia, I am very happy to hear that you had a wonderful stay with us, and enjoyed room 1801. It is a very nice room indeed, and the views of the Freedom Tower are quite impressive. I was also pleased to hear that the staff provided great service. The team here is truly excellent! I hope you had a... More

Barcelona
Contributor
17 reviews 17 reviews
17 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed July 11, 2012

I spent one night at this hotel after flying in from Paris. I needed a good night sleep, and a comfortable hotel to regroup after many weeks of travel. This hotel was exactly what I needed. The king sized bed was amazing, the room was spacious, the noise was minimal, and there were a lot of nice extras. My room... More

Was this review helpful? Yes
Management response:

Hello Christy, Thank you for taking the time to share your comments about our hotel. I am delighted to hear that you had a wonderful stay and enjoyed the amenities our hotel has to offer. I am also pleased to hear that the staff provided exceptional service. We hope that you will come back and stay with us again on... More

Colorado
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 9, 2012

The staff at this hotel make you feel welcome and appreciated. The rates were the best we have ever found for a good hotel in the city. It is near the subway station and in the flower district, so you have a pleasant surprise outside the main doors.

Was this review helpful? Yes
Management response:

Hello Mhinco, I am delighted to hear that you had a wonderful stay with us, and happy to hear that the staff made you feel welcome and appreciated. We hope you will stay with us again on your next trip to New York City! Warm Regards, Robert Brashler General Manager More

Helsinki, Finland
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 8, 2012

This is a very bland hotel in a boring yet acceptable neighbourhood. I would not stay there again, but I must write a review on their customer service. It was just super friendly. We were treated with greatest respect and interest towards our needs. We arrived very early on a red-eye flight and were given a complimentary day room to... More

Was this review helpful? Yes
Management response:

Hello, Thank you for sharing your feedback regarding our hotel, I am delighted to hear that you had a wonderful stay. I am pleased to hear that the staff provided excellent service, especially Angie, our breakfast attendant. I am surprised to hear that you found the rooms to be "old" as our hotel is brand new and just opened a... More

Midland, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 28, 2012

Four foriegn exchange students and two teachers stayed four nights in three rooms. Loved the location, staff was great, free breakfast, and wonderful warm cookies late afternoon. Outstanding!

Was this review helpful? Yes 1
Management response:

Hello Ms. Hillman, Thank you for sharing your comments regarding your stay at our hotel. I am pleased to hear that you had an enjoyable stay, and must confess that I love the warm cookies in the afternoon as well. We look forward to welcoming you back on your next visit to New York! Sincerely, Robert Brashler General Manager More

chicago
Top Contributor
54 reviews 54 reviews
38 hotel reviews
52 helpful votes 52 helpful votes
2 of 5 stars Reviewed June 27, 2012

I really cannot agree with all the great reviews. This hotel is so bland, no personality no nothing. I know a Fairfield Inn but yikes tiny tiny tiny. Tiny everything. Got a king room (no upgrades for this Platinum Premier) that was claustrophobic. Bathroom, be careful trying to move around. Really depressing room. Location is okay but certainly nothing special.... More

Was this review helpful? Yes
Management response:

Hello Tyler, Thank you for taking the time to provide feedback regarding your recent stay at our hotel. I am sorry to hear that you found our rooms to be “tiny” as the majority of our rooms are approximately 260 square feet, which is above average for New York City. I was also disappointed to hear that you did not... More

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Additional Information about Fairfield Inn & Suites New York Manhattan/Chelsea

Address: 116 West 28th Street, New York City, NY 10001
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Fairfield Inn & Suites New York Manhattan/Chelsea 3*
Number of rooms: 110
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Also Known As:
Fairfield Inn & Suites New York Manhattan/Chelsea Hotel New York City
Fairfield Inn And Suites New York Manhattan/Chelsea

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