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All 446 New York City hotels

Fairfield Inn & Suites New York Manhattan/Chelsea

3.0 of 5 Hotel   |   116 West 28th Street, New York City, NY 10001
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88%
Ranked #117 of 446 hotels in New York City
Certificate of Excellence 2013
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358 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Laval, Canada
Senior Contributor
31 reviews 31 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I cannot fault anything with this hotel. We arrived in Manhattan at 10am, and I knew that we would not be able to check in yet. The staff at the front desk was really welcoming and right away offered to hold our luggage while we went out shopping in the city. We were given luggage tags and I felt really... More

Was this review helpful? Yes 1
Poughkeepsie, New York
Contributor
12 reviews 12 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the Fairfield Inn & Suites for 2 nights for a quick getaway. The hotel's rates are very reasonable for the quality of the hotel and by NYC standards. I liked the location-close to Madison Square Garden, shopping and it is in the flower district, so I loved walking by all the beautiful flowers and plants getting to and... More

Was this review helpful? Yes 1
KatieC-FFIChelsea, Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Gigim11, Thank you for your wonderful review of our property! We are right in the middle of the Flower District and it is a wonderful sight to see each day. We are happy to hear you enjoyed your stay with us at Fairfield Inn & Suites Chelsea and we look forward to seeing you again on your next visit... More

San Diego, CA
Senior Contributor
28 reviews 28 reviews
25 hotel reviews
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I recently stayed here for three nights during a trade show, and it was a disappointment. There are better options at this price point. Service was mixed. On the plus side, I arrived at 8am on my day of check-in, in order to drop off my bags. Although I hadn't stayed there the night before, the friendly desk attendant offered... More

Was this review helpful? Yes 1
KatieC-FFIChelsea, Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Travel4FunAndBiz, Thank you for your review. We always appreciate hearing positive feedback on the property and as well as any feedback that can help us improve your experience for your next stay. Our goal is to extend the best in service to every guest with our staff as well as product. Please accept my apologies on the challenges you... More

Wisconsin
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've got to agree with all of the other great reviews. Entire staff was great, very friendly and helpful. Loved the coffee available 24x7 (Starbucks!); breakfast was great. They do a 5-star job at a 3-star hotel. Everything was kept really clean as well, which is really the most important thing. Bed was very comfy. The only negatives, was I... More

Was this review helpful? Yes 1
KatieC-FFIChelsea, Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear WisTraveler99, Thank you for your perfect 5 star review here on TripAdvisor!! We value your loyalty and are pleased to see that you enjoyed your stay with us.We truly appreciate your business and we hope to see you again soon! More

Melbourne, Florida
Top Contributor
88 reviews 88 reviews
16 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel has a lower star rating than I usually pick. The hotel was surprisingly good. The towels are not as fluffy as four star hotels, but the price is not as fluffy either. The breakfast was simple but very good. I liked the fresh fruit. The subway is a very short walk in either direction. so it is very... More

Was this review helpful? Yes 1
KatieC-FFIChelsea, Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Ginny G Thank you so much for taking the time to write about your experience.I am glad to hear that you were all able to enjoy the great location of our property. As you mentioned, one of the many benefits to staying with us is that we are within walking distance to all of the great attractions New York... More

Bristow, Virginia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have never experiences friendlier customer service, from checking in to checking out. I booked the room for the great price on Travelocity, and was happily surprised that this reasonably priced room had superior customer service. It was a fairly typical mid-range room, and the towels were not thick, plush towels you get at the finest hotels. But the room... More

Was this review helpful? Yes 1
KatieC-FFIChelsea, Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Lisa M, Thank you for your feedback. I am happy to hear that you were able to enjoy your stay with us and took advantage of the great location the Fairfield Inn & Suites Chelsea has to offer. I truly appreciate the great feedback on the hotel staff, as well as our guest rooms. I will make sure to... More

Newark, Ohio
1 review
5 of 5 stars Reviewed 3 weeks ago

I recently took my daughter on a mother/daughter trip to NYC, neither of us had ever stayed there before so we were a little nervous and not sure of where to stay and what to do since there are so many options!! I have to say that upon our arrival to the hotel we were pleasantly greeted by Thomas at... More

Was this review helpful? Yes 1
KatieC-FFIChelsea, Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Tamrose70 Thanks for the feedback! I am really pleased to hear that you enjoyed your stay, found your guestroom clean, the staff helpful (Thomas), and the location convenient. I will be sure to pass along your kind words to the staff! We look forward to the opportunity to be of service again on your next visit to NYC. More

Stockholm, Sweden
Contributor
14 reviews 14 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for only night beginning of March 2014. Great staff. The location is amazing, you got the one train only a block away, 34th street is only 7 minutes away by walk. Despite the location, the hotel is somehow not on a busy street. The room is bright, really clean and in good size for a NYC hotel room.... More

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KatieC-FFIChelsea, Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear SadieY32 Thank you for sharing your experience with us. We are very pleased you had a lovely stay with us and hope to see you for many more future visits More

Knoxville, Tennessee
1 review
5 of 5 stars Reviewed 3 weeks ago

Hotel room with King bed was perfect for mother/daughter trip. The room was on the back side of the hotel on 10th floor, so it was quiet. The individual thermostat for the room worked great and was not noisy at all. The bed was comfortable and the bathroom much larger than we expected for a midtown Manhattan hotel. Coffee maker,... More

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KatieC-FFIChelsea, Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear SamanthafromTN, Thank you for sharing your feedback on your recent stay. As you mentioned, one of the many benefits to staying at our property is the close distance to all of the great attractions in New York City. Our goal is to provide a clean room and great customer service and it sounds like we accomplished our goal with... More

York, United Kingdom
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Lovely hotel. Considering how busy NY is we managed to get a quiet room as requested. All of the staff were so helpful and friendly and efficient. Outside the hotel was beautiful as all the shops were florist/gardening shops and the pavements were covered in flowers. The hotel was ideal for walking to many of the top attractions. We don't... More

Was this review helpful? Yes
FFIChlGM, Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Tracey G, What a nice response! Thank you for sharing your thoughts with the TA community! We love the flower district - you should see all the amazing colors on display now! Come back and see us again soon! More

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Additional Information about Fairfield Inn & Suites New York Manhattan/Chelsea

Also Known As:
Fairfield Inn & Suites New York Manhattan/Chelsea Hotel New York City
Fairfield Inn & Suites New York Manhattan/Chelsea Hotel
Fairfield Inn And Suites New York Manhattan/Chelsea
Address: 116 West 28th Street, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#154 Family Hotel in New York City
#164 Business Hotel in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Fairfield Inn & Suites New York Manhattan/Chelsea 3*
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