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Fairfield Inn & Suites New York Manhattan/Chelsea

3.0 of 5 Hotel   |   116 West 28th Street, New York City, NY 10001
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Ranked #173 of 458 Hotels in New York City
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
Zimba26 Santa Fe, New Mexico
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445 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Santa Fe, New Mexico
Senior Reviewer
7 reviews 7 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I lived in Chelsea for 25 years and so I bring my long-standing knowledge of Manhattan with me when I visit New York City now. From that perspective, the Fairfield Inn is outstanding. Sure, the rooms are small, but this is Manhattan! And anywhere else but NYC, you'd probably expect more for $300+ a night. However, the hotel is new,... More 

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Zimba26, Thank you so much for the positive feedback and kind review you posted on Tripadvisor on your recent stay with us! I know you have many options with accommodations in NYC and we appreciate you taking the time to stay with us. As we are in a great location near many central attractions, we also strive to provide... More 

cf904
Contributor
11 reviews 11 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for 2 nights in mid January 2015. This hotel was great. We were surprised to find parking across the street and did not have to pay the muni-meter (check on weekdays tho). Very convenient access to shopping and trains. It is located in the Flower District, which was refreshing. The room is nicely furnished, comfortable bed but small... More 

Was this review helpful? Yes 1
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Cf904, Thank you for sharing your experience with us on your recent stay! I am so happy to hear you enjoyed your stay with us and appreciate you sharing some tips on places to go for future guests that are thinking about staying with us! We hope to see you in the near future and please feel free to... More 

Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My wife and I stayed for 8 nights in early January, in an executive king room on the 16th floor. This was slightly larger room than the standard room, and we were pleasantly surprised by the size. The bed was very comfortable, the shower large and clean. We had a terrific view of the Empire State Building, which was definitely... More 

Was this review helpful? Yes 1
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Tony M, I am delighted to hear that you and your husband enjoyed your stay with us! One of the biggest perks of my job is knowing that we are able to accommodate our guests and I am extremely happy that you felt so comfortable during your stay! If there is anything I can do for you in the... More 

Boca Raton, Florida
Contributor
16 reviews 16 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We were unfortunate to encounter the same front desk girl as our previous stay .She is extremely rude and never looks to resolve issues that arise -Several guests had problems with her. I will not go into the Issues we had as a third party are involved but remember there are thousands of hotels in New York therefore customer service... More 

Was this review helpful? Yes 2
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear miamisuz, Thank you for sharing your experience about your recent stay with us. We strive to provide outstanding customer service and I apologize that we did not live up to your expectations regarding your stay and with our food service. Unprofessional dress is unacceptable for our staff and has been addressed accordingly. I hope that you will consider giving... More 

Gold Coast, Australia
Senior Reviewer
8 reviews 8 reviews
4 of 5 stars Reviewed 3 weeks ago

Enjoyed a few days over Christmas. The staff were welcoming and nice, the room was clean and comfortable and the bathroom modern and clean although only one bath towel supplied and had to request another on arrival. Bed/pillows comfortable and air-conditioning was ok and the window could be opened a little for some fresh air. The size of the room... More 

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Ablahblah, Thank you for taking the time to share your thoughts on your recent stay with us! I am happy to hear that you found our location convenient to your needs and that our accommodations were satisfying for you. If you do decide to return and stay with us again, I will do my best to move you to... More 

Utah
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Honestly I haven't been to NYC for almost 20 years, we were going after Christmas to new years. This was booked through hotels.com,we almost always stay at Marriott brands and this was less expensive than those in times square. It is close to the subway station, maybe a 5 minute walk, that made it nice to get where we wanted... More 

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear tebbs1220, Thank you very much for taking the time to post a review about your recent stay with us on Tripadvisor! Although, I am sorry to hear that you were not happy with the size of the room and that you were not provided with the right amount of towels from the beginning of your stay, I am happy... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

My team and I work in NYC every week and have been since October 1, 2014. This Hotel is near the office (within 8 blocks) and is very clean, very well maintained, and a great place to stay. The folks at the front desk, are fantastic. Kawanna, Brittany, Bethany, Leo, Keisha, and (the overnight lady that I can never remember... More 

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Brian T, Thank you for the outstanding and kind review you posted on Tripadvisor! Mr. Thompson I don't even know where to start! As one of our most loyal Marriott members, you have made it so easy to welcome you back time after time because we consider you part of our Fairfield family now! It has been and always... More 

Belgrade, Serbia
Senior Contributor
22 reviews 22 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

The location of the hotel is fantastic. Few steps from the subway and very near to Empire State Building and many other "must visit" sites,such as Flatiron building. We had a room with the view and it was great to wake up and see Empire State Building from our king size bed. Unfortunately the room was too small for bed... More 

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Mina V, Thank you for contacting us about your recent stay on Tripadvisor. I am very sorry to hear that you found your accommodations not to your liking. The room category that you booked is our standard king and is standard size to most NYC hotels. Unfortunately, since we were not aware of the issues you were experiencing we... More 

Sarasota, Florida
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 18, 2014

This is a relatively new hotel in Chelsea; rooms are reasonably sized, clean and well maintained. Hotel Staff is terrific. I have a team of people that are staying here and we have been impressed with the value for the price compared to a lot of other properties in Manhattan. Free breakfast, which is the typical standard breakfast that Fairfield... More 

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear LAD, Thank you for sharing your feedback with us on TripAdvisor! I am so happy to hear you enjoyed your recent stay with us and were able to get a reasonable rate for your stay! Makes being in the city that much better! Though we are not a full service property, we do our best to provide the best... More 

Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 16, 2014

The hotel actually made our trip to NYC a success. It all started with Leo at the front desk, extremely helpful, all the employees we encountered were above and beyond, especially Leo. Very accommodating, as we were traveling with a 5 yr old and 9 month old twins. The other front desk, maids, maintenance, and food service employees were all... More 

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear PeteG789, Thank you for sharing such positive feedback about your recent stay with us at the Fairfield Inn and Suites! I am delighted to hear that you were happy with the service the front desk and housekeeping were able to provide for you. Our front desk strives to provide the best service possible for our guests and I'm so... More 

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Additional Information about Fairfield Inn & Suites New York Manhattan/Chelsea

Address: 116 West 28th Street, New York City, NY 10001
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Fairfield Inn & Suites New York Manhattan/Chelsea 3*
Number of rooms: 110
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Also Known As:
Fairfield Inn And Suites New York Manhattan/Chelsea
Fairfield Inn & Suites New York Manhattan/Chelsea Hotel New York City
Hotel Style:
#128 Business Hotel in New York City
#154 Romantic Hotel in New York City
#171 Family Hotel in New York City

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Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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