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All 453 New York City hotels

Fairfield Inn & Suites New York Manhattan/Chelsea

3.0 of 5 Hotel   |   116 West 28th Street, New York City, NY 10001
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Ranked #143 of 453 Hotels in New York City
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Mike1646 Statesboro, Georgia
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404 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Statesboro, Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

We normally stay over near Times Square but since our son moved to New York we stayed at this hotel since it was a few blocks from him. The staff was very friendly and helpful. When we first arrived I was not very pleased but we had been traveling for two weeks and stayed in hotels that were nicer and... More

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Mike1646, Thank you very much for sharing your feedback on your experience staying with Fairfield Inn and Suites! I happy that the location was central to the places you visited! We hope to see you in the future and thank you again for staying with us! More

Amsterdam, The Netherlands
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The location is very good. Close from the Empire State Building and walking distance to many nice areas. However, poor service… my room was not cleaned the second day with no clear explanation, and the reception service was inconsistent. Rooms OK - a bit dated. Fire alarm twice at 11PM with evacuation of the building with no explanation or apologies... More

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Stephane S, I am sorry to hear that your trip wasn't what it could have been! Unfortunately, certain things are out of our control, being when the fire alarm went off. However, I am very sorry you were inconvenienced. I hope you will return in the near future so we are able to make your experience with us more... More

Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My friend and I stayed here 9/7-9/11 and were very impressed with what the hotel had to offer. It was my fourth time in NYC and keeping in mind that most hotels in the city can be cramped, our room was perfect for the two of us, unlike hotels I've stayed in in the financial district and midtown. It was... More

Was this review helpful? Yes 2
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Kelsey S, Thank you very much for sharing such positive feedback about your recent stay with us! Also, that is a great tip to share indeed, bring good walking shoes as there is a lot around to venture off to! We hope you will visit us again soon, as we look forward to welcoming you back! More

Dallas, Texas
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After looking at an exhaustive list of hotels for my business trip, I chose this one and was very happy I did. The front desk staff were very friendly, the location was great, and the room was exactly was I was after. Quiet, clean, traditional, comfy bed, good TV, large shower. Some reviewers have said the rooms are small, which... More

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Johnnytaco27, Thank you for choosing the Fairfield Inn and Suites for your most recent business trip! I appreciate your helpful feedback, as we are always trying to find more ways to improve our guests experience. Thank you again and we look forward to welcoming you back to our hotel! More

Montreal, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 26, 2014

We stayed at this hotel in Chelsea from friday 15 aug. to wednesday 20 aug, 2014. Moving our daugther to a nearby campus, this Fairfield in Chelsea was ideally situated for us, between 6th & 7th avenue. In that area on 28th street, there are many wholesale florists, so the street is filled with all kinds of plants during the... More

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Patrice L, Thank you so much for staying with us and sharing your positive thoughts! Being central to many attractions, I am happy to hear that you found everything close and easy to access! We appreciate your feedback and hope to welcome you back in the near future! More

pennsylvania
Senior Contributor
30 reviews 30 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 23, 2014

I stayed for business for five nights. Although they did not a knowledge I was a marriott rewards member, it was noted on reservation and my room was on rewards high floor. The room was small but was everything I needed. The bed was comfortable, nice size shower and bathroom. The room and floor was quiet and the room was... More

Was this review helpful? Yes 1
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Glenside, Thank you for choosing to stay with Fairfield Inn and Suites for your most recent business trip! We hope to welcome you back in the near future, where we will have another opportunity to properly acknowledge your Marriott reward status and welcome you into the hotel! We look forward to seeing you soon! More

2 reviews
5 of 5 stars Reviewed August 11, 2014

This hotel was amazing. My friend and I had narrowed down a list of about 10 hotels and this one fit all our categories - close to Penn Station, Free breakfast and the cheapest one from our list. We were not disappointed. We stayed there the first weekend of June 2014. We were always greeted by the staff on duty... More

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Brittany N, I am so happy to hear that you enjoyed your stay with us! As a staff, we do our best to make sure our guests are our number one priority and I am happy you felt that way. Thank you again and we look forward to welcoming you back in the near future! More

Scranton
Senior Reviewer
10 reviews 10 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 5, 2014

This is our go to hotel. It is wonderfully located, most of the time reasonably priced, comfortable, clean, clean clean. The staff is simply wonderful. This is out 4th trip to this hotel and it is never a disappointment. The only complaint is the drastic jump in rates mid week, but this is across the city. I love walking out... More

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear MicheleG570, Thank you so much for choosing Fairfield Inn and Suites as your go to hotel when you stay in NYC! It is our pleasure having you as our guest, and we look forward to welcoming you back again soon! More

Miami, Florida
Contributor
18 reviews 18 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 27, 2014

we stayed with our kids for 4 nights. Always happy with the service and the cleanness of the room and he lobby. Breakfast is acceptable with start bucks coffee, fruits, cereal, milk, egg and yogurt. aOn your way out you can also can ask for bottles of water for free. Very secure area, Mc Donald less than block away and... More

Was this review helpful? Yes
FFIChlAGM, Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Elsie F, We are so happy to hear that your family enjoyed their stay! Thank you for taking the time to share your experience with others. We look forward to welcoming you back again soon! More

Wellington, New Zealand
Senior Contributor
45 reviews 45 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 24, 2014

This hotel is perfectly located and affordable right in the flower district of NYC. It is literally steps from a red line 123 metro station and also very handy to 34 Street Penn and Herald Square. The view from the front door is of the Empire State Building, and the street is lined with flower wholesalers so there are gorgeous... More

Was this review helpful? Yes
FFIChlAGM, Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Jackie W, What lovely words! We are delighted that you had a great experience and appreciate you taking the time to share your thoughts. We look forward to seeing you again soon! More

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Additional Information about Fairfield Inn & Suites New York Manhattan/Chelsea

Address: 116 West 28th Street, New York City, NY 10001
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Fairfield Inn & Suites New York Manhattan/Chelsea 3*
Number of rooms: 110
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Also Known As:
Fairfield Inn & Suites New York Manhattan/Chelsea Hotel New York City
Fairfield Inn And Suites New York Manhattan/Chelsea

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