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Fairfield Inn & Suites New York Manhattan/Chelsea

3.0 of 5
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116 West 28th Street, New York City, NY 10001
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1 room 1 guest
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Fairfield Inn & Suites New York Manhattan\/Chelsea
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544 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Virginia Beach, Virginia
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We checked in in the early morning but our room was ready as promised and the front desk clerk was top notch, I wish I had gotten her name. The rooms are smaller than average BUT you are in NY. It was me, Hubby and a 14 year old and there was plenty of room for us although the bathroom... More 

Was this review helpful? Yes 1
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Estar_357, Thank you for sharing your helpful feedback with us on Tripadvisor about your recent stay! I am very happy to hear you enjoyed your accommodations. I do agree, are rooms are on the smaller size, but standard to most NYC hotels. What we lack in space we try to make up for in charm and guest services. I... More 

Los Angeles, California
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed for a couple of weeks at the Fairfield Inn & Suites Chelsea. The front desk staff was really warm and welcoming, especially Kevin! Kevin was always friendly and sometimes even saved the evening cookies for us when we came in late! Bethany and Keshia were also nice. The rooms are very small - not much space to store luggage,... More 

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Caritk, Thank you for the kind review you decided to share with us on Tripadvisor! I am very happy to hear your enjoyed your recent stay with us and that Kevin, Bethany and Keshia were able to make your stay more enjoyable! With this being a smaller hotel, the rooms aren't on the larger side, but still happy you... More 

Columbus, Ohio
1 review
5 of 5 stars Reviewed 1 week ago

My stay at Fairfield Inn & Suites--Chelsea was terrific! The rooms are kept very clean and have anything you need. The front desk staff was AWESOME and helped me in any way they could. Breakfast was delicious too. I would recommend this to anyone :)

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Ashley S, Thank you for taking the time to share such a nice review about your recent stay with us! I am delighted to hear you were pleased with the service our staff was able to provide for you and that you enjoyed our complimentary breakfast! We do hope you join us again in the near future when your... More 

Leicester, United Kingdom
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great location. Less than 200m metres from two subway stations, almost in the shadow of the Empire State and Penn Station and Times Square are walkable. This is New York so space is a premium and unless you have lots of money, hotels are small and tend to be a bit grubby. Accepting this, this hotel is OK. Our room... More 

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear PAWPeteWilko, Thank you so much for the kind review you decided to share with us on Tripadvisor! I am very pleased to hear you enjoyed your accommodations and were able to enjoy our newly furnished rooftop lounge! It was my absolute pleasure, as well as the hotel staff to assist you and your family in hopes of making your... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I have a lot of great things to say about our stay; Here is the brief, read on if you want to know more! Location: Good. Close to subway and pleasant walking distance to many attractions. In the flower district. Fast response from Uber drivers and cabs. Accommodation: Very comfortable. Small bathroom but the bed was great! We also had... More 

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Jessie P, Thank you so much for the outstanding feedback you decided to share about your recent experience with us! I am beyond thrilled to hear that we were able to make your birthday, honeymoon and anniversary so special. I am more than happy to let our staff members, especially Leo know how much of a difference they made... More 

Wayland, New York
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

I checked into the Fairfield early and they did not have my room ready .Keshia worked with me to find me a room as I have some work to do . Keshia is always so atttentive to my needs and cheerful "even when its raining " I primarily stay at the Fairfield Chelsea when I am in NYC because it... More 

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Timothy C, Thank you for the 5 star review you decided to share with us on Tripadvisor! I am delighted to hear that you find our service tremendous every time you stay with us and that Keshia was able to assist you. This is is the kind of impact we can only hope to have on our guests! We... More 

massachusetts
Level Contributor
108 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were extremely happy with this hotel. It's very well-located and on the weekends the street has free parking. The #1 train is down the block. Also, the block is full of flower vendors so in the summer it's very festive. We were able to get a "city view" room with a perfect view of the Empire State Building. The... More 

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Leftwing, Thank you so much for the thoughtful review you decided to share with us on Tripadvisor! I am so happy to hear that you enjoyed your room and got to take in a little of the NYC views! Our location is very unique and refreshing with the flower vendors and definitely adds to your everyday experience! It was... More 

London, UK
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for 3 nights in May 2015, the rooms were well equipped and very comfortable and the hotel was very well located in the 'garden district' of Manhattan. It's 6 blocks from Macy's and Madison Square Garden and a short walk to several subway stations. The staff were very helpful and very friendly, this was our... More 

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Chris T, I am delighted to hear you enjoyed your recent stay with us at Fairfield Inn and Suites Chelsea! Since we have recently enhanced our complimentary breakfast buffet, I am thrilled you noticed and enjoyed our selection! As you stated our location is very easy accessible for local train/subway transportation and we are a short taxi or train... More 

Broken Arrow, Oklahoma
Level Contributor
12 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

This hotel is located within a few blocks of Times Square, Bryant Park, the worlds largest Macy's and much more. You can also see the Empire State Building from the rooftop of the hotel. There was a subway a block away as well. The customer service was good. Anytime we needed extra towels or blankets the concierge came promptly. Although... More 

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear MillionaireStylist, Thank you for the kind review on Tripadvisor! I am very happy to hear that you were pleased with your room and breakfast accommodations, as well as the service our staff was able to provide throughout your stay with us. We are in a very convenient location and glad you found everything nearby. We do hope you continue... More 

Westover, Pennsylvania
1 review
5 of 5 stars Reviewed 4 weeks ago

I found that every employee I had contact with was very professional and polite. Several went out of there way to ask if I needed anything. Housekeeping staff was excellent. Excellent service delivered by Brittany, Theresa, Keshia, Bethany, Leo, Kevin and Dennis. I will definitely come back to this hotel.

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Bankergirl2015, Thank you so much for the kind review you shared about your recent stay with us! it was absolutely our pleasure having you as one of our guests! Its guests like you that make our job so enjoyable and the special days memorable! We would love to welcome you back in the near future and hope you continue... More 

Hotel Review Summarization

What travelers say

  • Flower district(6)
  • Penn Station(5)
  • Friendly and helpful(4)
  • Front desk staff(4)
  • Very clean(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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