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All 432 New York City hotels

Fairfield Inn & Suites New York Manhattan/Chelsea

3.0 of 5
116 West 28th Street, New York City, NY 10001
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Fairfield Inn & Suites New York Manhattan/Chelsea
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89%
Ranked #92 of 432 hotels in New York City
Most recent review
4 of 5 stars Reviewed June 19, 2013
Nick E Princeton, New Jersey
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257 reviews from our community

Traveler rating
    131
    97
    16
    9
    4
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Families
48
 
Couples
111
 
Solo
22
 
Business
34
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Princeton, New Jersey
2 reviews
4 of 5 stars Reviewed June 19, 2013 NEW

Stayed at the hotel for 3 days and would definitely recommend it. It had everything you needed for a NYC stay. Good clean room (nothing fancy or not a great view - but this is NYC, so I hadn't expected anything else) and a very friendly staff. Most of all I have to give thumbs up to the location. You... More

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Outer Banks, North Carolina
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed June 19, 2013 NEW

My parents and I recently had the pleasure of staying at this Fairfield Inn over Memorial Day weekend. As previous reviewers have noted, the location is great, but what really makes this hotel a standout is the staff. We encountered staff members while checking in, when we came in in the middle of night from sightseeing, and then again at... More

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Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 17, 2013 NEW via mobile

Booked the hotel after reading the reviews here and we were not disappointed. We stayed only for one night but will definitely be coming back! The rooms are good size, extremely clean and well maintained. The location cannot be beat! it's in the heart of the city close to absolutly everything. FREE WiFi!!! FREE breakast! And the added bonus is... More

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Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
June 18, 2013

Hello Ntay, Thank you for the great review! I am so glad to read that you had a wonderful stay with us and enjoyed your trip to New York City. I am also glad to hear that you were able to take advantage of the hotel amenities, such as free WiFi and the rooftop terrace. It certainly is a lovely... More

London
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 15, 2013 NEW

One of the best hotels I have stayed in. The staff were very accommodating considering we were travelling with a one year old. The hotel is very clean, lovely comfortable beds, great breakfast and excellent staff. We couldn't have asked for more than that. The hotel is great for walking to most shops. Central to pretty much everything. Having a... More

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Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
June 18, 2013

Hello Indigo, Thank you for the loveyl review! I am pleased to hear that you had a fantastic stay with us and found us to be one of the best hotels you have stayed in! I must agree with you, our beds are super comfortable and make for a great night's sleep. I also appreciate your comments regarding the staff.... More

North Bay, Canada
1 review
2 of 5 stars Reviewed June 14, 2013 NEW

I'm writing this review on behalf of my daughter and I who stayed at this hotel for 3 nights...May 31st to June 3rd 2013. This was a mother-daughter get-a-way planned since Jan. We took a shuttle from Newark Airport, and on arrival were greeted by friendly staff. We stayed in room 207 which does not have a good view, but... More

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Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
June 18, 2013

Hello Beverly, Thank you for taking the time to submit a review, I always appreciate guest feedback. I am pleased to hear that you enjoyed our hotel. I am sorry to hear about the trouble you had regarding your lost item. I do apologize for not returning your call as I was out of the office, but I am glad... More

Vienna, Austria
Top Contributor
84 reviews 84 reviews
28 hotel reviews
Reviews in 44 cities Reviews in 44 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed June 12, 2013

We were greeted politely upon arrival and received the obligatory phone call about 10 minutes after getting to our room to check on us. I recommend you do not stay in Room 503, because it is very cramped in this corner room, and there's no space for luggage. The room was tiny for two adults and had a very narrow... More

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See 4 more reviews by McFliege for New York City
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
June 19, 2013

Hello McFliege, I am sorry to hear that you did not enjoy our hotel. Although we strive to give everyone a great experience, I do realize that our hotel may not be suited for everyone. The Hampton Inn Chelsea is a good hotel, and I hope that your future stays there are enjoyable. Thank you for giving us a try,... More

Lyndonville
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 10, 2013

I really struggled finding a place to stay in the city that wasn't a crackerbox and had standard hotel fare at an affordable price. Prices ranged from $109.00 for a room with a bed and common bathroom to $1000.00 for rooms that looked like standard hotel rooms. I decided to go with The Fairfield Inn because it seemed like what... More

Was this review helpful? Yes 1
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
June 11, 2013

Hello ST, Thank you for such a great review! I am very pleased to hear that you had your best experience ever in New York and that we were able to make your trip so enjoyable. I am glad that the staff provided excellent service. They are truly the best in the city, and I have shared your comments with... More

New York City, New York
1 review
5 of 5 stars Reviewed June 1, 2013

I found this hotel in a desperate online search after other accommodations turned out to be a disappointment. I booked this at 11:00 Saturday morning at an excellent price, and hustled over there by 12:30. All of the staff behind the desk hustled to accommodate me, and Joanne in particular helped arrange for me to get checked in quickly. The... More

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Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
June 3, 2013

Hello Rich, Thank you for the great review! I am thrilled to hear that you had a terrific stay with us. I also appreciate you recognizing Joanne, she is certainly excellent at what she does and I am pleased to hear that she took such great care of you. I am also thrilled to hear that you have bookmarked our... More

San Jose, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 29, 2013

My husband and I stayed at this hotel for four nights at the end of May 2013 while on vacation. It was even better than what I expected. We arrived on Thursday morning (we took the red eye from California) at Newark and took the AirTrain to NJ Transit to Penn Station. Super easy! Then we walked 5 blocks to... More

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Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
June 5, 2013

Hello Libby, Thank you for the great review! I am glad to hear that you had a wonderful stay with us and an enjoyable time in New York City. I am also glad to hear that you were able to take advantage of all the hotel amenities. Thank you also for your comments regarding the staff and their service. They... More

Allons, Tennessee
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 26, 2013

I looked long and hard to find an affordable place to stay in NYC. I was more than pleased to find that the Fairfield Inn and Suites in Chelsea was more than to my liking. The rooms were very clean. Yes, the space is small, but then we are in NYC. I was also very pleased with my decision to... More

Was this review helpful? Yes 1
See 3 more reviews by TennesseeReiki for New York City
Robert B, General Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review
May 27, 2013

Hello Tennessee Reiki, Thank you for taking the time to submit a review, I always appreciate receiving guest fedback. I am pleased to hear that you had an enjoyable stay at our hotel and a lovely trip to New York City. You are absolutely right, the views from our executive rooms are fantastic and I am glad that you chose... More

 
 
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Hotel Summarization (Beta)

What travelers say

  • Flower district(7)
  • Penn Station(6)
  • Very clean(5)
  • Friendly and helpful(4)
  • Front desk staff(4)
  • Empire state building(3)
  • Free breakfast(3)

Additional Information about Fairfield Inn & Suites New York Manhattan/Chelsea

Address: 116 West 28th Street, New York City, NY 10001
Phone Number:
Region: United States > New York > New York City
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Suites Wheelchair access
Hotel Style:
#123 Business Hotels in New York City
#190 Family Hotels in New York City
Price Range: $$$
Hotel Class:3 star (3*)
Reservation Options:
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Also Known As:
Fairfield Inn & Suites New York Manhattan/Chelsea Hotel New York City
Fairfield Inn & Suites New York Manhattan/Chelsea Hotel
Fairfield Inn And Suites New York Manhattan/Chelsea

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