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Fairfield Inn & Suites New York Manhattan/Chelsea

Certificate of Excellence
3.0 of 5
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116 West 28th Street, New York City, NY 10001
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Fairfield Inn & Suites New York Manhattan/Chelsea
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Ranked #161 of 464 Hotels in New York City
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
IrishFan-80 Lancaster, PA
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487 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Maryland
Top Contributor
68 reviews 68 reviews
58 hotel reviews
54 helpful votes 54 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

Sunday morning and lots of people checking out, asking tourist questions, calling down for their cars, etc. How many people does management have on the front desk to handle all this in one of the biggest cities in the world? One. She is doing the best anyone could under the circumstances but there can be no excuse for such short... More 

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Lancaster, PA
Top Contributor
400 reviews 400 reviews
87 hotel reviews
385 helpful votes 385 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We have stayed here many times and have always been pleased with the staff, the cleanliness, the breakfast etc. This was our first stay as Platinum members and we were a little disappointed that our request for more pillows went unheeded---since we received no other special gift. Depending on the dates of your stay these are sometimes not the lowest... More 

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Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear IrishFan-80, Thank you so much for continuing to choose Fairfield Inn and Suites as your NYC hotel! It has been our pleasure welcoming you back time after time! I do apologize that your request for additional pillows were not accommodated. This is unlike our staff and an issue we are hoping to correct moving forward. In the future, please... More 

San Francisco, California
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Many things are wonderful about this hotel. First the staff is outstanding, very helpful, friendly, room was spotlessly clean, etc. But the a/c heat system either blasted you with freezing cold air, or with heat. It was ok just to turn it off for awhile, but then it got too hot and we were forced to endure the cold blast... More 

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Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Dulciana77, Thank you so much for sharing your feedback about your recent stay with us! I am very happy to hear that you were happy with our location and the service our staff was able to provide, along with our continental breakfast! I sincerely apologize for the issues you experienced with our AC unit. We are currently working on... More 

Wayland, New York
1 review
5 of 5 stars Reviewed 1 week ago NEW

I often stay at this hotel . I never get over how accomodating the staff is .Multiple times I have had special requests and they are always happy to help me out . Last time I stayed , I forgot some of my clothing in my closet ( I know, I know ) and had to call Lina . Lina... More 

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Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Timothy C, Thank you so much for sharing your feedback on your recent stay with us! When it comes to our guests, we truly value and appreciate the continuing business and will always go above and beyond for them. I am so happy to hear you felt our services were outstanding! If there is anything we can do for... More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

The location is great, rooms clean and comfortable, and good view. The rates are not terrible for Manhattan and sometimes there are excellent deals. Marriott treats its guests well. Leo and the others took good care of me and my colleagues who I also booked for this hotel. We'll be back soon.

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Loup36106, Thank you for posting a review on Tripadvisor for your recent stay and for continuing to choose Fairfield Inn and Suites Chelsea as your go to hotel in NYC! I am happy to hear that Leo and the rest of our staff was able to assist you during your stay! We hope to welcome you back in the... More 

New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The location could not be better. One block from the 1 train and walking distance from the BDFMNQR in Chelsea. The hotel is incredibly clean and the city views are to die for. The staff are incredibly friendly and professional. I always feel so welcome every time I come back. Prices are super reasonable for NY, so you never feel... More 

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Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Kelforest20, Thank you so much for sharing your feedback on your recent stay with us! It is easy for us to welcome you back time after time because we truly enjoy your company! Our location is perfect walking distance to all the nearby train stations, you are right about this! We hope you continue to choose Fairfield Inn and... More 

1 review
5 of 5 stars Reviewed 1 week ago

The staff at this hotel is superior! From the kitchen staff in the morning who cook the all you can eat breakfast, to the housekeeping, (they are constantly mopping the floors) to the front desk, everyone seems happy to be there and to help make your stay nice.

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Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Mary P, I am so happy to hear you had such a wonderful experience stay with us! Our staff strives to provide outstanding customer service and I am thrilled to hear you felt accommodated in every way possible! We would love to welcome you back in the near future and please let us know if there is anything I... More 

Plougastel Daoulas, France
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 1 week ago

Excellente situation in the heart of Manhattan, Excellent service (Thank you Lina - assistant general manager- for your kindness and your effectiveness). Excellent ratio price/services, but we had booked very long time ago. Rooms a bit too small, but we got a room for 4 persons. A very good point for families. Excellent breakfast, but plastic cutlery. I'm not sure... More 

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Patrut29470, Thank you so much for sharing your feedback on your recent stay at Fairfield Inn and Suites Chelsea! It was our pleasure having you and your family stay with us. I am very happy to hear that Lina was able to make your stay with us more enjoyable. You were very smart to book early as this location... More 

San Diego, California
Top Contributor
76 reviews 76 reviews
37 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

This member of the Marriott family of hotels boasts a convenient location in Chelsea on the same street as the Flower District, lined with numerous vendors of plants, flowers, etc. A subway station and Sixth Avenue are within a block's radius. Service is adequate. Rooms are clean and decently sized, but sounds from other rooms and the hallway sometimes do... More 

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Euge C, We appreciate you sharing your feedback with us on your recent stay! I am happy to hear you enjoyed your accommodations and the amenities we had to offer! Thank you again and we hope to see you in the near future! More 

Jackson, Tennessee
1 review
5 of 5 stars Reviewed 1 week ago

When we booked our hotel we were torn between finding a hotel in Brooklyn to be near family or in Manhattan, to be in the center of the universe. We made a decision that Chelsea would be great central point and we knew that it was a neighborhood with a lot of culture and charm. At first we hide a... More 

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Trent W, Thank you for sharing your experience with us on your recent stay at Fairfield Inn and Suites Chelsea! After considering other options, I am happy you decided to give our hotel a shot! Our location is central to many attractions and is easy to navigate around due to the convenience of the nearby subways! Also, thank you... More 

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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