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Fairfield Inn & Suites New York Manhattan/Chelsea

3.0 of 5
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116 West 28th Street, New York City, NY 10001
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Fairfield Inn & Suites New York Manhattan/Chelsea
Best prices for: 1 room 1 guest
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Ranked #152 of 464 Hotels in New York City
A recent review
5 of 5 stars reviewed 2 days ago
ericka709 Houston
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503 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

I stopped in NYC for a night en route to a conference in Upstate NY....so close to Penn Station, Subway, Chelsea Studios, SoHo and everything else you might want to do in NYC. Staff was so kind and patient, I called numerous times for assistance with directions and recommendations on places to dine, etc. Accommodations were actually better than I... More 

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Willemstad, Curacao
1 review
4 of 5 stars Reviewed 4 days ago NEW

My son and daughter-in-law recently moved to New York so my wife and I decided to extend a business trip and stay the weekend prior to the business meeting at the Fairfield Inn & Suites for a total of 5 days. When the business meeting got cancelled we decided to go to NY anyway but only to stay for the... More 

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Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear RNChin, We appreciate you sharing your kind feedback about our recent services and your experience with us at Fairfield Inn and Suites Chelsea! As you stated, as a Marriott rewards member and for all of our guests we do our best to put their needs as our number one priority. I am very happy that Kawanna was able to... More 

Nashville, Tennessee
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

This hotel is wonderful. The staff was very friendly and helpful. Our room was well designed and as clean as could be, with a view that could only be described as stunning. The location is very convenient - right in the middle of the wholesale flower market - and the FULL breakfast was an unexpected delight. You're not going to... More 

Was this review helpful? Yes 1
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Tammiskeefe, We appreciate you taking the time to share your feedback on your recent stay with us! I am happy to hear you enjoyed our continental breakfast, amenities and location. Also, as a staff we strive to provide outstanding customer service and I am delighted to hear you felt our services were exceptional. Please join us again in the... More 

Los Angeles
1 review
5 of 5 stars Reviewed 6 days ago NEW

Stayed here with a group for work, they had the best rates in the area. We were all really happy when we found the hotel & rooms clean & modern. We've all stayed in so many NYC hotels that were less than desirable (run down, dirty, bad service) and paid a crazy high rate for. The area is great too,... More 

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Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Trev828, Thank you for sharing your feedback on Tripadvisor about your recent stay! We appreciate your kind comment about our hotel, as you are one of our many guests that enjoy the beautiful scenery of flowers as soon as you enter and exit the hotel. I am especially happy to hear that Leo and Kevin were able to assist... More 

Quezon City, Philippines
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Very good location- right beside a row of flower shops, Japanese restaurant (Ajisen Ramen) and walking distance to Times Square, Chelsea Market, even the High Line (well, it was not that near, but my family loves to walk and explore together). There were a lot of places to discover around West 34 street- with the street food fair, etc...At night,... More 

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Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Mimabama, I am so happy to hear you enjoyed your recent stay with us! We are located in a great location perfectly central to beautiful flowers, public transportation and ideal shopping! As you stated, if you are looking for a hotel that you can find at a great deal, with continental breakfast and excellent staff services then you have... More 

Sao Paulo, SP
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The top reason for us to book it was the price, which was the best we found in the areas we wished to stay in Manhattan. The room was pretty small, but clean and the shower was great. The window is about 10 meters from the next building, so the view was just a wall with some windows. In the... More 

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Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Daniel L, Thank you for sharing your feedback about your recent stay with us on Tripadvisor! I do feel bad the AC unit was loud during one of your nights. Next time please feel free to stop at the front desk and let us know so we can correct the situation. However, I am happy that you made good... More 

Baltimore, Maryland
Top Contributor
271 reviews 271 reviews
46 hotel reviews
156 helpful votes 156 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was in a great location for where I needed to be for work! It was reasonably priced, and had a lot of great amenities, like free breakfast, free wifi, and a 24 hour gym. The staff was very friendly and the rooms and whole hotel was very clean. Great stay and would highly recommend! There aren't a bunch... More 

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Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Jlp306, I am very happy to hear you enjoyed your recent stay with us at Fairfield Inn and Suites Chelsea! Since we are located in a great area central to both subway and train stations, it is very convenient if you are traveling for work or leisure. Thank you for sharing your hotel tips for other people interested in... More 

Annapolis, Maryland
Top Contributor
133 reviews 133 reviews
12 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is a hidden gem, literally situated right in the flower district. I stayed loved walking out of the hotel each morning and into the flower vendors' wares. The hotel is a quiet section of W 28th Street far enough from 6th and 7th for plenty of peace and quiet at night. The staff is both efficient and helpful,... More 

Was this review helpful? Yes 1
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Gipsiegirl, I am delighted to hear you enjoyed your recent stay with us! We are in a very unique and fun location which makes walking around that much more enjoyable. I am so happy to hear that you found our accommodations to your liking and that our staff was able to provide with excellent service. It was our pleasure... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My wife and I were staying Fairfield Chelsea at the end of April. The hotel has a very pleasant atmosphere. The room and shower were very clean, comfortable and very spacious. The hotel is close to two subway stations. Breakfast was tasty and filling. I want to praise the hotel reception staff and especially the hospitality and professionality of Ms.... More 

Was this review helpful? Yes 1
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Arnon R, Thank you so much for sharing your positive feedback with us on Tripadvisor! It was our absolute pleasure meeting you and your wife and having you stay the week with us! I am pleased to hear you found our breakfast enjoyable and our convenient location! Please feel free to contact me directly for any future bookings and... More 

Atlanta, Georgia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

the hotel is in a convenient location and we appreciated the very small but clean rooms. What really took away from the trip was the noise the elevator makes when in use - a constant very loud and very annoying noise that feels as if it's right next to you...... They said one of the elevators has a problem (... More 

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Anke F, Thank you for sharing your feedback about your recent stay with us. I am so sorry to hear that your stay with us was less than satisfactory. Unfortunately, at the time of your stay we were doing mandatory service on one of our elevators and there was an unfortunate noise that was not able to be avoided... More 

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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