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Fairfield Inn & Suites New York Manhattan/Chelsea

3.0 of 5
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116 West 28th Street, New York City, NY 10001
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Fairfield Inn & Suites New York Manhattan/Chelsea
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Ranked #147 of 464 Hotels in New York City
A recent review
4 of 5 stars reviewed yesterday
MillionaireStylist Broken Arrow, Oklahoma
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534 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Broken Arrow, Oklahoma
Level Contributor
10 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

This hotel is located within a few blocks of Times Square, Bryant Park, the worlds largest Macy's and much more. You can also see the Empire State Building from the rooftop of the hotel. There was a subway a block away as well. The customer service was good. Anytime we needed extra towels or blankets the concierge came promptly. Although... More 

Was this review helpful? Yes
Westover, Pennsylvania
1 review
5 of 5 stars Reviewed 2 days ago NEW

I found that every employee I had contact with was very professional and polite. Several went out of there way to ask if I needed anything. Housekeeping staff was excellent. Excellent service delivered by Brittany, Theresa, Keshia, Bethany, Leo, Kevin and Dennis. I will definitely come back to this hotel.

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Bankergirl2015, Thank you so much for the kind review you shared about your recent stay with us! it was absolutely our pleasure having you as one of our guests! Its guests like you that make our job so enjoyable and the special days memorable! We would love to welcome you back in the near future and hope you continue... More 

buenos aires, argentina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel conveniently located near Madison Square Garden, Penn Station, Empire State Building, Highline. Receive parcels. Regular room service. Spacious rooms with no microwave, refrigerator and safety box. Breakfast very good. With an open penthouse for sunbathing or something. Front desk crew awesome. 1 block from the subway. 10 blocks from times square. 4 blocks to Empire State Building. My appreciation... More 

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Sanidad, Thank you very much for taking the time to give us some feedback about your recent stay. I am happy you found the location of our hotel convenient to your needs and that you took advantage of enjoying our penthouse rooftop to take in the NYC views! I will be very pleased to pass on to our housekeeping... More 

Syracuse, New York
1 review
4 of 5 stars Reviewed 3 weeks ago

My husband and I visited NYC the weekend of July 10-12 and chose this hotel based on good reviews and close proximity to MSG. We were attending a concert there Friday and arrived early. We were told that early check in was to be determined upon availability on arrival. We were pleasantly surprised to find an available room on the... More 

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Kyle D, Thank you so much for the positive feedback you decided to share with us on your recent stay at Fairfield Inn and Suites Chelsea! I am ecstatic that Bethany was able to make your stay with us so enjoyable! Also, thank you for complimenting our breakfast! We have recently put a lot of effort into enhancing our... More 

Auckland Region, New Zealand
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good location, close to Penn Station (we walked down to catch the train to DC with all our luggage with no hassle), and breakfast included. The room was what we were expecting size wise. Big enough for two people but not a large suite. The bathroom was quite small and lacked bench space to put anything. The water from the... More 

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Sketi88, Thank you for sharing your recent feedback with us on Tripadvisor! I am very pleased to hear you were satisfied with your room accommodations. Being that we are centrally located to many walkable attractions, I am happy you were able to comfortably walk to and from Penn Station without any problems. Also, we are always looking for ways... More 

Dagsboro, Delaware
Level Contributor
159 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We wanted to stay somewhere nice near Penn Station. We found the place. Just about a 10 min walk from the trian station and not too far from anywhere. Room was of course the usual NYC size, but we did score an ADA bathroom so we had plenty of room. Very clean and staff were so nice. Breakfast was the... More 

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Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Donna T, I am so pleased you decided to share your recent stay with us on Tripadvisor! You are right about our location. It is the perfect distance from most public transportation, penn station and subways and nearby to great shopping! I am happy you enjoyed your room, as the ADA rooms are more spacious. We do hope you... More 

1 review
5 of 5 stars Reviewed June 29, 2015

All the people at the hotel are amazing!!! Leo and Kevin were so helpful at all times! They definitely made our stay in NYC great!!! Rooms were always clean and tidy and breakfast was superb!!!!!! The location of the hotel is perfect, so that you can go walking almost everywhere!! I would come back to the Fairfield Chelsea, no doubt!!!!

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Lucia G, Thank you for the outstanding Tripadvisor review about your recent stay with us! I am thrilled that our front desk agents Leo and Kevin were able to make your stay more enjoyable! Thank you for also complimenting us on the cleanliness of the rooms and amenities we provide. We would love to welcome you back and have... More 

Wappingers Falls, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 28, 2015

We were going to attend an event at Madison Square Garden so booked a room at this hotel which is close by. Upon our arrival there was an issue with their computer system but we were still able to check in early. What could have been an inconvenience for incoming guests was handled with by a wonderful staff who went... More 

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Sue S, We appreciate your thoughtful feedback regarding you recent stay at Fairfield Inn and Suites Chelsea! Unfortunately, during you stay we did suffer a power loss at the front desk and were unable to make keys. As you stated, we did our best to not have this be an issue and I am very pleased to hear you... More 

Arlington, Virginia
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 27, 2015

This is a late review for a stay in May visiting NYU with my son. I stay at Marriott hotels and this has been the best by far. It is located in a charming street lined with floral and ramen shops. It is quiet and close to the subway. The staff was outstanding, every single one of them including the... More 

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear Travelers6012, Thank you for taking the time to provide such incredible feedback about your recent stay with us! I am glad you enjoyed our complimentary breakfast and gave us some tips on how to improve it! I am also delighted to hear that both Darren our General Manager and Kawanna were able to assist you throughout your stay. They... More 

Denver, Colorado
Level Contributor
46 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 23, 2015

This Fairfield Inn on 28th St. in Chelsea/Manhattan was an "interesting" stay. The staff was very nice, friendly and helpful. The street is also interesting in that apparently this very block of Manhattan is some kind of "floral district" so regardless of the warm weather "aroma" NYC tends to give you this time of year... each early morning, the vendors... More 

Was this review helpful? Yes
Brittany_Wellinger, Front Office Manager at Fairfield Inn & Suites New York Manhattan/Chelsea, responded to this review

Dear 6605stang, Thank you for sharing such wonderful feedback with us regarding your recent stay at Fairfield Inn and Suites Chelsea! You are most certainly right about our location. It is very unique and has its own refreshing way of changing it up from most NYC streets. I am happy you felt the breakfast and room ammonites were accommodating. As... More 

Hotel Review Summarization

What travelers say

  • Flower district(6)
  • Penn Station(5)
  • Friendly and helpful(4)
  • Front desk staff(4)
  • Very clean(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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