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All 452 New York City hotels

Hyatt Herald Square New York

3.0 of 5 Hotel   |   30-32 West 31st Street, New York City, NY 10001 (Formerly Holiday Inn Midtown West 31st Street) (Manhattan)
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Hyatt Herald Square New York
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Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 days ago
Negru A Bucharest, Romania
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412 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (96)
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English first
Bucharest, Romania
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Been there in the summer time. The hotel receptionist welcomed us very nicely, but for I don't know what reason, she charged my room twice. Didn't know then, but I find that two weeks later. After a talk to someone from my bank, everything was solved and I got back my money. Anyway, that is the only 'bad' thing I... More

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2 reviews
5 of 5 stars Reviewed 1 week ago

Location was great right in Manhattan the service was good rooms where nice and tidy the employees where very nice I would definatly be staying here for my next visit... what more could your ask for in a hotel

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A TripAdvisor Member
4 of 5 stars Reviewed 2 weeks ago

Stayed with wife and two young children. Rooms were small hut we had too double beds and got a good night sleep to recover from all the walking. Location was A1!! Near station and places to eat. We went to the cafe opposite dunkin donuts. Take a right from hotel and cross over lights and it's on the corner. Excellent... More

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Hong Kong, China
Top Contributor
54 reviews 54 reviews
32 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We are a couple from Hong Kong and we stayed here for 3 nights from 5 to 8 July. We arrived directly from JFK airport, we took the AirTrain and then the subway E to Penn Station. It was quite a walk from there but it wasn't too bad. Korean Street was next street down so there are many Koreans... More

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Senior Reviewer
7 reviews 7 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

+ Good location, nice clean rooms. - Rude manager, took more than the amount specified in the booking + deposit, refund occurred only after the claim. Water in the shower in the room eating pours wash impossible

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London, United Kingdom
Senior Contributor
38 reviews 38 reviews
12 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Loved this hotel!!! We were able to check in early, rooms were not the largest we have stayed in but for New York they were a good size.Bathroom was very modern and shower was great. Roof terrace had good view of Empire state building. Staff all very helpful and friendly. Great location. Penn station is only a few blocks away,... More

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Rockville, Maryland
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 4 weeks ago

When we booked in July 2014 they failed to tell us they were closing on August 1, 2014. Since they were winding down the services, we were shorted on towels, soap & shampoo. Al a catre breakfast was not available. They location was great & the staff did their best to help.

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Albany, New York
Top Contributor
128 reviews 128 reviews
13 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed for a NYC weekend. After browsing many hotels in the area with higher prices and all of the double rooms booked, my friend and I decided to go with a king bed here due to the price and availability. The hotel is a short walk from Penn station. There is a place for your luggage to be held... More

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Moscow, Russia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

i've stayed here twice. it is not a special place but ideally located for it's price in the midtown in a walking distance to tourist attraction. rooms are normally sized for NY and have modern decor. service nothing to complain about with the only down side restaurant doesn't work during the day and thus they don't serve food in the... More

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Saint Cloud, Florida
Top Contributor
105 reviews 105 reviews
49 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I've stayed at this location a few times and never had any mayor problems. It's in a great location, with easy walks to lots of tourist places nearby or to one of the subway stations for trips further afield. The only minor quibbles from this trip; internet was slower than the average speed in hotels *but still usable) and the... More

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Additional Information about Hyatt Herald Square New York

Address: 30-32 West 31st Street, New York City, NY 10001 (Formerly Holiday Inn Midtown West 31st Street)
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Hyatt Herald Square New York 3*
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Also Known As:
Holiday Inn Midtown West 31st Street Hotel New York City

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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