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Hyatt Herald Square New York

4.0 of 5 30-32 West 31st Street, New York City, NY 10001 (Formerly Holiday Inn Midtown West 31st Street)
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Certificate of Excellence 2014
Hyatt Herald Square New York
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Hyatt Herald Square New York
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83 reviews from our community

Traveler rating
    32
    29
    12
    8
    2
See reviews for
14
12
6
34
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Wallasey, United Kingdom
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars NEW

As with many of the recent reviews, this hotel as both positives and negatives, though I believe that a number of the problems are due to the newness of the hotel, and are in the process of being rectified. This is the second time i have stayed in Midtown while in NYC, the previous visit was at the near by... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 days ago NEW

Stayed in the hotel for 3 nights on a business trip. (26 -28 Feb) Location is great for shopping and sights in Midtown. Rooms are small but neat, tidy and clean! Service was great!!!!!! All staff members was super helpfull!!! Great Wi-Fi connection! Will definitely stay there again!!!!!!!!

Was this review helpful? Yes
Columbus, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Allright, so this is my first visit to NYC after living in the US for 5 years. Rooms: Pretty Small in general, but I cannot compare to other hotels in Manhattan since this is my first visit. Locations: Very good, just 1 or 2 block away from Subway Station. Also just 1 street away from Korean Town in case you... More 

Was this review helpful? Yes 2
Ashley M, Manager at Hyatt Herald Square New York, responded to this review

Dear mrthany, We agree! There is always room for improvement and we appreciate your feedback for ways in which we can do just that! We are happy to read that you enjoyed your stay and hope you will return so that you can see all of the ways we are striving to improve every day, for every guest. We look... More 

New Orleans, Louisiana
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 1 week ago

First of all, this hotel is great value for New York especially for the specific location of the hotel. For what I paid for it, I'm happy and highly recommend this hotel for the location and value. However, a few things could have been better and that's what I'm going to talk about. First of all the rooms: The rooms... More 

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Ashley M, Manager at Hyatt Herald Square New York, responded to this review

Dear SienaMcN, What detailed and helpful commentary! Thank you for taking the time to share your experiences with the Trip Advisor community! We sincerely appreciate all of your feedback and are working hard to continuously improve for each new guest. We hope you will return so that you can see all of the changes that your commentary has inspired and... More 

Buda, Texas
Contributor
13 reviews 13 reviews
6 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 1 week ago

I'd definitely stay at the Hyatt Herald Square (HHS) again, mainly because of its convenience. In addition to what I stated in the title of this review, it's 2 blocks to the subway. I was able to make it from my room, to the subway, to Brooklyn in 25 minutes. Easy. There is a restaurant at HHS, but I only... More 

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Ashley M, Manager at Hyatt Herald Square New York, responded to this review

Dear afwings, Thank you for taking the time to review our property. I'm delighted to read that you enjoyed your stay and our location - we think it's pretty grand as well! Our elevators are 100% back in action and I apologize that they were not operational during your stay - they have undergone a major facelift and are waiting... More 

New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Real nice rooms Great location Most limed TV channel selection ever experienced Accommodations for early check-in in should be considered whenever possible Location of hotel made it all worth the annoyances.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Ashley M, Manager at Hyatt Herald Square New York, responded to this review

Dear Mr. Ira C, Thank you for taking the time to review our property. I am delighted to let you know that we are in the process of changing our television provider to better improve our guest service. We also think that we have a phenomenal location and are thrilled that you enjoyed it! We look forward to being able... More 

Brighton, United Kingdom
Top Contributor
53 reviews 53 reviews
34 hotel reviews
81 helpful votes 81 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked the same day through expedia as due to the adverse weather conditions are flight was delayed 24 hours. I could not have asked for a better hotel! First night of what was officially our honeymoon. They upgraded up and comped a bottle of wine. Room was immaculate, all very modern cons. Location is perfect, staff are exceptional! Shower... More 

Was this review helpful? Yes 1
Ashley M, Manager at Hyatt Herald Square New York, responded to this review

Dear NotAllWhoWander80, We are so happy we got to be a part of such a special time in your life and are delighted that you enjoyed your stay! We hope to become your home away from home and to be a memorable part of your future stays in Manhattan - we can't wait to welcome you back! More 

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

The rooms are ridiculously small and dark, even by New York standards. There is no desk, only a half-table that holds the phone. The furnishings are cheap, inspired by Ikea. In comparison to other Hyatt properties, this one is a huge disappointment to be avoided. On the plus side, the lobby looks nice and the front desk staff were courteous.

Was this review helpful? Yes 2
Ashley M, Manager at Hyatt Herald Square New York, responded to this review

Dear Reviewer35805, I'm very sorry to hear that you did not enjoy your stay or our guest rooms. In addition to the desks, our king rooms also have sofas with additional workspace, on your next trip please ask for such a room so that you are able to fully enjoy your experience. We do appreciate your commentary on our public... More 

San Francisco
Top Contributor
50 reviews 50 reviews
42 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed 2 days in Hyatt Herald Square, cut short of the original 4 days booking. It is a very nice small boutique hotel with usual modern Hyatt décor, only 100 days new. Staff was helpful at check-in and provided trade show shuttle bus info printout as promised, a little surprised they did not know or anticipated such key data,... More 

Was this review helpful? Yes 2
Ashley M, Manager at Hyatt Herald Square New York, responded to this review

Dear macbcmini, Thank you for taking the time to review our property. We are disappointed that we did not meet your - or our own - expectations for your stay. I am happy to report that our elevator was out of service as it was undergoing a complete makeover and hope you will return to our property so that you... More 

London, United Kingdom
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is my new go-to place in New York. I love the neighborhood with the hottest restaurants nearby. The staff is extraordinary and rooms shining. Short walk to Empire State Building. Hotel serves a great breakfast.

Was this review helpful? Yes 1
Ashley M, Manager at Hyatt Herald Square New York, responded to this review

Dear BBB2, We are so happy to be chosen as your 'go to'! We appreciate your kind words and are glad to read that you enjoyed your stay - we'll see you soon! More 

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Additional Information about Hyatt Herald Square New York

Address: 30-32 West 31st Street, New York City, NY 10001 (Formerly Holiday Inn Midtown West 31st Street)
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Herald Square New York 4*
Number of rooms: 122
Reservation Options:
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Also Known As:
Holiday Inn Midtown West 31st Street Hotel New York City
Hotel Style:
#151 Luxury Hotel in New York City
#199 Business Hotel in New York City
#202 Family Hotel in New York City

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