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Hyatt Herald Square New York

4.0 of 5 30-32 West 31st Street, New York City, NY 10001 (Formerly Holiday Inn Midtown West 31st Street)
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Certificate of Excellence 2014
Hyatt Herald Square New York
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Hyatt Herald Square New York
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42 reviews from our community

Traveler rating
    14
    16
    6
    5
    1
See reviews for
9
6
5
18
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
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Los Angeles
Contributor
11 reviews 11 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We were booked into this hotel for a week for a business trip. The location, design, room size are all very good. Although the staff was courteous there seemed to be guest services prioritization issues. On our first night we found one of the main room lamps (a "paper" lantern which is the brightest light source in an otherwise dark... More 

Was this review helpful? Yes
Ashley M, Manager at Hyatt Herald Square New York, responded to this review

Dear sjc90039, I am disappointed that you did not enjoy your experience and appreciate you taking the time to share your concerns. I have shared your commentary with our management team and the issues you encountered during your stay are being rectified. Everything we do is to improve our guest's experience and we hope that you will choose to stay... More 

tampa
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

HARD TRUTHS: I just can't recommend this hotel as a Hyatt. Yes it is new, but just too many kinks to work out and the walls are paper thin. In the middle of December, I could not get my room to a comfortable temperature. No security watching the front door at night. Anyone can just walk in and get on... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Ashley M, Manager at Hyatt Herald Square New York, responded to this review

Dear mamanila, Thank you for taking the time to review our property. I am disappointed to read that we did not meet your - or our own - expectations and appreciate you taking the time to make your feedback known. I can assure you that your commentary has been shared with all of our department heads and that our staff... More 

Pittsburgh, Pennsylvania
Top Contributor
111 reviews 111 reviews
23 hotel reviews
149 helpful votes 149 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

I am a frequent traveler and have never been so offended by the hotel staff as in this hotel. First the hotel is rather small with very small room that I would call cheap Euro chic--and that is the high spot. On my second day at the hotel I came back from work to find a letter stating that they... More 

Was this review helpful? Yes
Ashley M, Manager at Hyatt Herald Square New York, responded to this review

Dear kiddogo, Thank you for taking the time to share your opinion of the property. I apologize that you were offended, however we are a non-smoking hotel and take that commitment very seriously. Two separate housekeepers and the housekeeping manager stated that they felt your guest room smelled strongly of smoke so we wanted to ensure you were aware of... More 

New York
Senior Contributor
40 reviews 40 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

This hotel had a great location in mid-town, but it was small, basic, and almost economy-like. This was the smallest hotel room I've ever stayed in. The corner room on the 14th floor was barely larger than the bed. It was beautiful and well designed, and the bathroom was great, but the room felt like staff quarters from a ship.... More 

Was this review helpful? Yes
Ashley M, Manager at Hyatt Herald Square New York, responded to this review

Dear Kapricca, I am disappointed to read that you did not enjoy your stay and appreciate your commentary. Our front desk ambassadors assist with all aspects of our guest's stay so I am sorry to hear that you did not think they were able to assist you enough. Our guest rooms are average for Manhattan and are delighted to read... More 

Chicago, Illinois
Top Contributor
343 reviews 343 reviews
112 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here in November. The hotel is fine but one major issue we had is NOT receiving the wake up call we had requested. This is a BIG miss. We requested it on our first night. We also found the Hotel to be unusally loud as well....that being said We enjoyed the new property otherwise. It is nice to... More 

Was this review helpful? Yes
Ashley M, Manager at Hyatt Herald Square New York, responded to this review

Dear lanzmo, Please accept my sincerest apologies that you did not receive the wake up call as you had requested. As a newer property, we sincerely appreciate all of our guest's valuable feedback and hope you will choose to stay with us again in the future so that you can see our continued improvements. Safe travels! More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

The hotel was immaculately clean. Everything worked well. Everything was visually pleasing. The staff was very nice, helpful, friendly. The bathroom in the room was a good size and I loved the shower. But, the room was very small (granted there were 4 of us sharing a room with 2 double beds). Hardly any room to walk around. And the... More 

Was this review helpful? Yes
Ashley M, Manager at Hyatt Herald Square New York, responded to this review

Dear 468jamesq, Thank you for taking the time to review our property. We are delighted to hear that you enjoyed your stay and appreciate your candid commentary! Our staff works hard every day to ensure that our guests have a great during their visit - thank you for recognizing them! We hop you will return in the future! More 

Cincinnati, Ohio
Contributor
15 reviews 15 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This property was recently updated and you could definitely tell. Rooms were extremely fresh feeling and very clean. The service was solid, though the hotel did not have all the Hyatt Amenities noted on the card. Herald Square itself is a bit of a dull area in my opinion-- but a very good walkable location. The rooftop bar was not... More 

Was this review helpful? Yes 1
Ashley M, Manager at Hyatt Herald Square New York, responded to this review

Dear b_cox252, We are delighted to hear that you enjoyed your stay and appreciate your kind words. We are working to make our rooftop bar more weather friendly but the overall space is open year round and we encourage our guests to take in the unbelievable sights - especially the fantastic views of the Empire State Building. We hope you... More 

New York
1 review
5 of 5 stars Reviewed 1 week ago via mobile

Stayed in the hotel for a week, a week ago. Great location and lovely and friendly staff. Mr Sang specially was very helpful and also fixed a problem I had with the heating. Will love to come again in the near future

Was this review helpful? Yes
Ashley M, Manager at Hyatt Herald Square New York, responded to this review

Dear Elad E, Thank you for taking the time to recognize our staff! We are so happy to hear that you enjoyed your stay and appreciate your kind words. We hope to see you again soon! More 

1 review
4 of 5 stars Reviewed 1 week ago

Enjoyed the hotel. Close to shopping. Love the recently renovated rooms. Rooms are on the smaller side, however, room was well designed to accommodate all of my needs. Love the hard wood floors (instead of being fully carpeted).

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Ashley M, Manager at Hyatt Herald Square New York, responded to this review

Dear 890sheryly, What a lovely review! Thank you for taking the time to review our property. We are delighted to read that you enjoyed your experience and appreciate your feedback. We hope to see you again soon! More 

Hesperia, California
Contributor
15 reviews 15 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very friendly staff, excellent location, room was clean and comfortable, a bit small, but I guess it's ok for NYC. The best thing is location, within walking distance of many places including time square, I will highly recommend this hotel NYC.

Was this review helpful? Yes 1
Ashley M, Manager at Hyatt Herald Square New York, responded to this review

Dear Edwin S, What a lovely review! Thank you so much for taking the time to share your experience! We are delighted to read that you enjoyed your stay and appreciate your commentary - especially about our staff! We think they are wonderful as well and appreciate you recognize them. We appreciate your referrals and hope we are bale to... More 

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Additional Information about Hyatt Herald Square New York

Address: 30-32 West 31st Street, New York City, NY 10001 (Formerly Holiday Inn Midtown West 31st Street)
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Herald Square New York 4*
Number of rooms: 122
Reservation Options:
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Also Known As:
Holiday Inn Midtown West 31st Street Hotel New York City
Hotel Style:
#158 Luxury Hotel in New York City
#239 Family Hotel in New York City

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.