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Hyatt Herald Square New York

3.0 of 5 30-32 West 31st Street, New York City, NY 10001 (Formerly Holiday Inn Midtown West 31st Street)
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Certificate of Excellence 2014
Hyatt Herald Square New York
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Hyatt Herald Square New York
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4 reviews from our community

Traveler rating
    2
    1
    0
    1
    0
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Families
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3 of 5 stars
Date | Rating
  • English first
  • Any
English first
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    (4)
  • Mar-May only
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Pensacola
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stayed 3 nights at this hotel for business in town. Staff were attentive and hotel was quite modern. Trendy hotel in a trendy area with a cool rooftop bar. Rooms comfortable and although it might get quite noisy outside at times with roadwork and buildings- you will not hear a thing. Plenty of amenities in room, modern and very clean... More

Was this review helpful? Yes 1
Candice C, General Manager at Hyatt Herald Square New York, responded to this review

Dear Guest, Am very excited that you enjoyed your experience! Many thanks for your review and we look forward to welcoming you back when your travels bring you back to NYC. Warmly, Candice More

1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

Stopped in to drop my bag at 1:30, given warm greetings by every staff member present. I was sure rooms would be ready because the the property unexpectedly opened today, one day ahead of schedule ( shown as unavailable for booking as recently as yesterday). My Diamond status was acknowledged ( top teir of Hyatt's guest rewards) and asked about... More

Was this review helpful? Yes 4
Candice C, General Manager at Hyatt Herald Square New York, responded to this review

Dear LPRoadRunner, We appreciate your very candid feedback! I certainly am grateful that you took the time to provide us with comments so that we can continue to improve and work out the "kinks". I am delighted that you would still return to the hotel and hope that you do reach out to the manager on duty so we can... More

New York, New York, United States
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

These reviews are very strange, and certainly do not apply to the Hyatt, Herald Square. The former Holiday Inn on this site has been closed since the spring. The conversion to a Hyatt is far from complete. There is no way anyone could have stayed in this hotel in August, 2014.

Was this review helpful? Yes 3
Bucharest, Romania
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 1, 2014

Been there in the summer time. The hotel receptionist welcomed us very nicely, but for I don't know what reason, she charged my room twice. Didn't know then, but I find that two weeks later. After a talk to someone from my bank, everything was solved and I got back my money. Anyway, that is the only 'bad' thing I... More

Was this review helpful? Yes 1
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Additional Information about Hyatt Herald Square New York

Address: 30-32 West 31st Street, New York City, NY 10001 (Formerly Holiday Inn Midtown West 31st Street)
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Hyatt Herald Square New York 3*
Number of rooms: 122
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Also Known As:
Holiday Inn Midtown West 31st Street Hotel New York City

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