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Hyatt Herald Square New York

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30-32 West 31st Street, New York City, NY 10001
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Hyatt Herald Square New York
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Hyatt Herald Square New York
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128 reviews from our community

Traveler rating
    59
    38
    19
    9
    3
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43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed yesterday NEW

Stayed here 1 night while I had guests from out of town. I am a Hyatt Platinum Passport member. Very basic hotel (the Grand Hyatt was booked). Small room (2 people can barely move); very clean; good central location; free WiFi; breakfast included (very limited breakfast choices - most of the breakfast gone by 8 AM) (also need staff to... More 

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Washington DC
Top Contributor
97 reviews 97 reviews
19 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

This stay was just lovely. According to the front desk the hotel has only been open for 6 months and it shows. Everything is still in perfect condition and very clean. The outside of the hotel had me a little worried as it is very plain but that opinion changed as soon as I walked inside. The staff was so... More 

Was this review helpful? Yes 1
Joseph T, General Manager at Hyatt Herald Square New York, responded to this review

Anna911, Thanks so much for your fantastic view points of our hotel. I love the mentions of the staff and the layout of the hotel. As for the area we do believe it will continue to improve as it has. The great thing about our location is we are so close to both midtown and downtown. We look forward to... More 

Los Angeles
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

New hotel in mid town. Price is right, good style, and helpful staff. Not to be missed when visiting NY. We received early check in. Always appreciated, great roof top bar looking at Empire State Building

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 3
Joseph T, General Manager at Hyatt Herald Square New York, responded to this review

Allyn K, Thanks for such positive comments on our hotel. We look forward to many more future stays where you can enjoy our great rooftop bar overlooking the Empire State Building. Regards, Joseph More 

1 review
1 of 5 stars Reviewed 1 week ago

Booked for a special reunion with my family from the UK well in advance only to find out it has been double booked when we arrived at the hotel on a busy Friday night with jet lag. What was supposed to be a joyful reunion turned into a desperate scrabble to find a room. Offered a room for the first... More 

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Joseph T, General Manager at Hyatt Herald Square New York, responded to this review

Cerivdav. I want to personally apologize about the issue you faced. In researching this, we found that we provided the hotel you were staying at with everything needed to make this as seamless as possible. I want to ensure you that our goal is to never have this occur again in the future. Your review provides us with further reinforcement... More 

Aberdeen, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Perfect location in Midtown, on West 31st Street, for exploring NY. Hotel is small (approx 120 rooms) and has 8 rooms per floor and as a result is very quiet. Rooms are well appointed, bed v. comfortable and just enough cupboard space for the two of us for our stay. Rooftop bar views of the Empire State building at night... More 

Was this review helpful? Yes 1
Joseph T, General Manager at Hyatt Herald Square New York, responded to this review

colinM2899, Thanks for every detail you have provided to future guest of our hotel. From our well appointed rooms, comfortable beds, and space design, you have given us a great detail of your stay. The best part of your review is the service my team provided during your stay. The emotional connections our team made are priceless. We look forward... More 

Ottawa, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Loved the staff and location but room noise problems were a major issue. This must be resolved before I would consider returning. The issue included cupboard and entry doors that slam loudly and an HVAC that doesn't cool the room to anywhere near the desired temperature. Would definitely return if this major problem were rectified. The location is close to... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Joseph T, General Manager at Hyatt Herald Square New York, responded to this review

Richard G, First and foremost, I would like to personally apologize about the issues you faced during your stay. Please note the issues you experienced in your room are all being addressed as a top priority for both myself and my team. We do strive to be the great hotel you deserve and we look forward to having you back... More 

boston
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed here about a year ago and it was not memorable but there is a new GM and the difference is very noticible. It's all about the service and everyone I met had a great attitude and there is pep in their step. Great choice and near penn station. Rooms are clean and good size. Give it a try.

Was this review helpful? Yes
Joseph T, General Manager at Hyatt Herald Square New York, responded to this review

mollymach, What a wonderful review! We are so glad an expert as yourself found our service to be excellent. We look forward to having you back for many more great moments. Regards, Joseph More 

Wawer, Warszawa, Poland
Contributor
15 reviews 15 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel has excellent location at West 31 St., between 5th Avenue and Manhattan and about twenty minutes' walk from Central Park. By New York standards, it offers a great value for money. Rooms are simple, but entirely satisfactory and well protected from the outside noise, although it seems that walls between rooms are rather thin. Staff are very kind... More 

Was this review helpful? Yes
Joseph T, General Manager at Hyatt Herald Square New York, responded to this review

Tomasz G, Thank you so much for your expert review on your stay. We are excited to receive such a great review and will use your suggestions to further better our hotel. We look forward to having you back. Regards, Joseph More 

St. Petersburg, Florida
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

very friendly staff; great location. room was small, but beautifully laid out, and somehow they stuffed everything you could possibly need in secret cabinets, hidden drawers and magical labyrinths. open rooftop was awesome, also.

Was this review helpful? Yes 2
Joseph T, General Manager at Hyatt Herald Square New York, responded to this review

Johnny G, Thanks so much for your great review! Though our rooms are not the largest, our designers really did a fantastic job of space use. We look forward to many more future visits. Regards, Joseph More 

Southampton, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Great friendly, clean hotel. Perfect position close to The Empire State building and Times Square. Very courteous staff Comfortable bed. Amazing roof top bar with fantastic views over New York. Would definitely stay here again.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 2
Joseph T, General Manager at Hyatt Herald Square New York, responded to this review

Thanks for the wonderful review of our hotel. We are so glad that you found everything you needed and more. Our rooftop is truly amazing and with the warmer weather approaching, we are very happy to share with our guests. We look forward to having you back. Regards, Joseph More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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