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Hyatt Herald Square New York

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30-32 West 31st Street, New York City, NY 10001
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Hyatt Herald Square New York
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81%
Positive reviews?
KEY AMENITIES
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Bar/Lounge
Free High Speed Internet ( WiFi )
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Hyatt Herald Square New York
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    193 Reviews from our TripAdvisor Community

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    Rating summary
    • Location
      4.5 of 5 stars
    • Sleep Quality
      4.5 of 5 stars
    • Rooms
      4 of 5 stars
    • Service
      4.5 of 5 stars
    • Value
      4 of 5 stars
    • Cleanliness
      4.5 of 5 stars
    Traveler tips help you choose the right room.   Room tips (35)
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    Berlin, Germany
    Level Contributor
    8 reviews
    7 hotel reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    5 of 5 stars Reviewed 2 days ago NEW

    Stayed twice at this brand new Hyatt in the middle of NYC. Great location (Penn Station within walking distance, Empire and Macy's at the doorstep, subway lines and shopping abound). Very friendly staff. Rooftop bar nice but expensive.

    Was this review helpful? Yes
    Tacoma, Washington
    Level Contributor
    29 reviews
    11 hotel reviews
    common_n_hotel_reviews_1bd8 4 helpful votes
    4 of 5 stars Reviewed 5 days ago NEW

    I stayed at the Hyatt Herald Square for one night while transiting between JFK and Penn Station (I chose it for its proximity to the latter). The room was very nice and the bathroom was both a good size and well-lit. This isn't an area that gets a ton of traffic at night, but I was pleased that I couldn't... More 

    Was this review helpful? Yes
    Joseph T, General Manager at Hyatt Herald Square New York, responded to this review

    Thank you so much for the favorable review. We are so sorry about the hiccup at the end, but we are glad that we rectified this. We look forward to having you back in the future to show you how great we can be. Regards, Joseph More 

    1 review
    5 of 5 stars Reviewed 6 days ago NEW

    This hotel and it's staff was by far the high light of our wonderful visit to NYC. Great location, convenient walk to everything and short walk to the buses who do the tours of the city. Extremely clean and fabulous roof top bar. But the best thing about this hotel?! THE STAFF!!! Very friendly, took their time to help us,... More 

    Was this review helpful? Yes 1
    Joseph T, General Manager at Hyatt Herald Square New York, responded to this review

    Tammy, Thanks so much for the fantastic comments. We are so happy that EVERYONE, made your stay so great. We look forward to having you back. Regards, Joseph More 

    Notre Dame, United States
    5 of 5 stars Reviewed 6 days ago NEW

    I've stayed at Hyatt hotels around the world and this is an absolute gem. It has the feel of a European boutique hotel with the high quality staff and service you would expect of Hyatt. From now on when I go to NYC, I am definitely staying at this wonderful hotel!

    Review collected in partnership with Hyatt Hotels

    Was this review helpful? Yes
    Joseph T, General Manager at Hyatt Herald Square New York, responded to this review

    Ruben, I am overwhelmed that my team made your stay so great and that this may be one of the best Hyatt's you have stayed at. We look forward to being your hotel of choice whenever you visit NYC. Regards, Joseph More 

    Level Contributor
    8 reviews
    3 hotel reviews
    common_n_hotel_reviews_1bd8 4 helpful votes
    4 of 5 stars Reviewed 1 week ago

    I just love this wonderful little hotel. Near everything yet on a quiet side street. Walking distance to subways and buses and to the shopping mecca of NYC: 34th street. Don't miss the rooftop bar, a great place to hang out, take great pictures of the Empire State Building (just 3 blocks away). Wonderful and super helpful staff. I totally... More 

    Was this review helpful? Yes 2
    Joseph T, General Manager at Hyatt Herald Square New York, responded to this review

    Quiet, modern and efficient is everything we aim to be. We are so glad you enjoyed your view of the Empire State building and look forward to welcoming you back to the Empire State. Regards, Joseph More 

    1 review
    5 of 5 stars Reviewed 1 week ago

    Loved this hotel! Excellent location, nice updated rooms, professional and friendly staff. I am very picky, and really scoured the Tripadvisor reviews to find a good place to stay on our first visit to New York. I was not disappointed! Will stay here again on our next visit.

    Was this review helpful? Yes 1
    Joseph T, General Manager at Hyatt Herald Square New York, responded to this review

    We are so glad we exceeded your high expectations. We look forward to many more visits. Regards, Joseph More 

    Athens, Georgia
    Level Contributor
    72 reviews
    66 hotel reviews
    common_n_hotel_reviews_1bd8 88 helpful votes
    2 of 5 stars Reviewed 1 week ago

    What I liked: Convenient location to Penn Station, nice comfortable beds, fresh interior decoration, and roof-top bar. What I disliked: dreadful, incompetent service, very small rooms, painfully slow elevators. Will not stay here again...life to to short!

    Was this review helpful? Yes
    Joseph T, General Manager at Hyatt Herald Square New York, responded to this review

    On behalf of the team at the Hyatt Herald Square, I want to apologize about your experience. What you experienced is not typical of what levels of service we offer. I understand every situation is unique and I would love the opportunity to speak with you about your experience. Please feel free to reach out to me directly at joseph.turano@hyatt.com... More 

    Sacramento, United States
    Level Contributor
    6 reviews
    6 hotel reviews
    common_n_hotel_reviews_1bd8 3 helpful votes
    5 of 5 stars Reviewed 1 week ago

    The service provided by every member of the staff at this Hyatt made it a truly memorable experience! Everything was good, but the staff made it superb. The view from the rooftop bar is of the Empire State building in one direction and downtown Manhattan/ the World Trade Center in the other, truly superb views! Breakfasts were also exceptional; try... More 

    Review collected in partnership with Hyatt Hotels

    Was this review helpful? Yes 1
    Joseph T, General Manager at Hyatt Herald Square New York, responded to this review

    Maureen B, The Ricotta Pancakes are my favorite too! Thanks for sharing your wonderful and memorable experience with us. We look forward to seeing you soon. Regards, Joseph More 

    Los Angeles, California
    1 review
    5 of 5 stars Reviewed 2 weeks ago

    I stay at this hotel pretty frequently when I am in town for work. I have to say that not only is the hotel in a prime location with excellent features, the experience is made complete with their welcoming and friendly staff. The experience is all started with their warm front desk staff like Sarah, Keith, Sang, Elisha, and Alicia.... More 

    Was this review helpful? Yes 1
    Joseph T, General Manager at Hyatt Herald Square New York, responded to this review

    Andrew V, Thanks for being such a loyal guest. We appreciate that the most. I am glad the team here makes you feel home. If there is anything you ever need, please feel free to reach out to me. Regards, Joseph More 

    Boston, Massachusetts, United States
    Level Contributor
    3 reviews
    common_n_hotel_reviews_1bd8 2 helpful votes
    5 of 5 stars Reviewed 2 weeks ago

    After rolling in to NYC close to midnight with my wife and little ones, we were looking for a speedy check in and nothing more. But from the moment if our arrival, pleasant surprises began to come one after another. This little gem of a hotel is something special: in fact just about everything about this hotel is surpringly slick.... More 

    Was this review helpful? Yes
    Joseph T, General Manager at Hyatt Herald Square New York, responded to this review

    Wow what a wonderful experience! I am so happy to hear about your stay and how we made it is so unique. We look forward to having you and your family back in the very near future. Regards, Joseph More 

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    Staying in Midtown

    Neighborhood Profile
    Midtown
    This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
    Explore this neighborhood
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