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Hyatt Herald Square New York

4.0 of 5 30-32 West 31st Street, New York City, NY 10001 (Formerly Holiday Inn Midtown West 31st Street)
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Certificate of Excellence 2014
Hyatt Herald Square New York
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Hyatt Herald Square New York
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61 reviews from our community

Traveler rating
    24
    21
    7
    7
    2
See reviews for
12
8
5
23
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Hyatt Herald Square is wonderful on all aspects. From incredibly thought out design (fashionista's will love all the details) to the size of the room and service, I have only great things to say about this place. That is not to mention, my view of the Empire State Building that was practically right outside my window. The bar Up on... More 

Was this review helpful? Yes 1
Ashley M, Manager at Hyatt Herald Square New York, responded to this review

Dear Kerry E, Thank you! We are so happy to hear that you enjoyed your stay and appreciate all of your kind words! We hope you will come back in the warmer weather to enjoy the amazing views Up On 20 has to offer! More 

Philadelphia, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed for one night (total of 8 people.) The rooms are pretty small but recently renovated, nice and clean. The staff was always attentive and friendly. All of us stayed on the same floor that was really cool. Will definitely recommended Hyatt Herald Square New York hotel to my friends and will stay again.

Was this review helpful? Yes
Ashley M, Manager at Hyatt Herald Square New York, responded to this review

Dear Elena P, What a fun night out! We are so happy to hear that you and your friends enjoyed your stay and your trip to the city! We hope we will be able to see you again soon! More 

Denver, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

I stayed here for business. When I checked in Elisha provided excellent service. She even brought me a latte to my room. The food in the hotel was really good. Generally food in hotels is so-so, but it was great and the service was really good too. Rooms are a little small, but most are in NYC. Great location as... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Ashley M, Manager at Hyatt Herald Square New York, responded to this review

Dear Gina K, Thank you! We appreciate you taking the time to share such a lovely review - especially in regards to our wonderful kitchen staff! We hope you are able to return to try our new menus in the future! More 

Preston, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Super hotel, very clean, modern and the staff are always very curtious and can't do enough for you. A very good location. Only 10 minutes walk from Times Square and close to the Empire States building. I'd definitely stay here again

Was this review helpful? Yes
Ashley M, Manager at Hyatt Herald Square New York, responded to this review

Dear Debz42, What a lovely review! We are delighted to read of your experience and appreciate you sharing your thoughts! We look forward to being able to welcome you back again soon! More 

Caernarfon, United Kingdom
Senior Contributor
38 reviews 38 reviews
34 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This new hotel is conveniently located for Penn Station, Macy's Herald Square and the Empire State Building. It has been shoehorned on to a very small plot, so there are only eight rooms on each floor and the rooms are small. Our room was a masterpiece of ingenious design to provide all of the facilities expected within a small footprint.... More 

Was this review helpful? Yes 1
Ashley M, Manager at Hyatt Herald Square New York, responded to this review

Dear Mike-Bucks, What lovely commentary! Thank you for taking the time to share your thoughts on our property with the Trip Advisor community. We are delighted to hear that you enjoyed your stay and sincerely appreciate your kind words! We look forward to being able to welcome you back again soon - safe travels! More 

New York, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

Before my trip to New York, I called Hyatt's customer service many times before getting there to make sure we would be paying afterwards. Every time I called, the rep kept saying I don’t have to worry about paying until we check out. When we arrived to the hotel, we checked in and I told the guy at the front... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 3
Ashley M, Manager at Hyatt Herald Square New York, responded to this review

Dear Thavina O, Thank you for taking the time to post on our property. I am sincerely disappointed that you did not enjoy your stay and apologize that the information was not conveyed to you more clearly - the importance of this has been made very clear to our entire staff. If there is anything I can do to assist... More 

Baku, Azerbaijan
Contributor
13 reviews 13 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've booked this hotel during Christmas and New Years. The location is great, rooms are quite decent for such location. You turn right from the entrance and you are at the Empire State building entrance from 5th Avenue. The hotel was built about 3-4 months ago and its freshness says everything about this place! All staff members are very supportive... More 

Was this review helpful? Yes 1
Ashley M, Manager at Hyatt Herald Square New York, responded to this review

Dear Fireland93, What a lovely review! We are delighted to read that you enjoyed your stay and sincerely appreciate all of your lovely commentary! We are glad to hear you already booked a new trip and are thrilled to be able to welcome you back! More 

Bethesda, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Great little hotel. Room was very dark but otherwise absolutely no complaints. The staff was awesome and very friendly. Room was clean. I paid a very low rate via Hotels.com and they still asked my preference of floor and view when I checked in and got a view of the Empire State Building. Had a very relaxing and enjoyable drink... More 

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes 1
Ashley M, Manager at Hyatt Herald Square New York, responded to this review

Dear Karen P, What lovely commentary! Thank you for taking the time to post about your experience! We are delighted that you chose to stay with us and would love to become your home away from home while visiting Manhattan! We hope we are able to welcome you back again soon! More 

Melbourne, Australia
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

west 31st street between 5th and 6th ave one block from penn central station. REALLY good if you are flying into newark, catch the train for $12 and be at your hotel in 40 mins nice 30 min walk to washington square and 20min the other way to times square good korean restaurants around corner great staff, very comfortable beds... More 

Was this review helpful? Yes 1
Ashley M, Manager at Hyatt Herald Square New York, responded to this review

Dear mitch507, What a great summary of our location! Thank you for taking the time to share your experience at our property! We are thrilled that you enjoyed your experience and our location and sincerely appreciate your kind words! We hope to be able to welcome you back again soon! Safe travels! More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

My friend and I got in from a long flight from Europe and we were greeted by the friendliest staff. Kaylin went above and beyond to accommodate my friend and I. By far he was the best Hyatt agent I have come across. This hotel is reasonably priced and in a wonderful location near Madison Square Garden and Penn Station.... More 

Was this review helpful? Yes
Ashley M, Manager at Hyatt Herald Square New York, responded to this review

Dear Rpags82, What a lovely review! We are so happy to hear that you enjoyed your experience with us and are delighted that our staff was able to make your stay even more special! We hope to be able to welcome you back again in the near future! More 

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Additional Information about Hyatt Herald Square New York

Address: 30-32 West 31st Street, New York City, NY 10001 (Formerly Holiday Inn Midtown West 31st Street)
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hyatt Herald Square New York 4*
Number of rooms: 122
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Also Known As:
Holiday Inn Midtown West 31st Street Hotel New York City
Hotel Style:
#155 Luxury Hotel in New York City
#217 Family Hotel in New York City
#218 Business Hotel in New York City

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