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Hyatt Herald Square New York

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30-32 West 31st Street, New York City, NY 10001
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Hyatt Herald Square New York
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Hyatt Herald Square New York
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143 reviews from our community

Traveler rating
    68
    43
    20
    9
    3
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24
33
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45
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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lyon, France
1 review
5 of 5 stars Reviewed 6 days ago NEW

Great hotel with excellent service, well located near Macy's and Penn Station. Clean, pretty, newly decorated rooms. Quiet contemporary hotel right in the middle of Manhattan. Would definitely stay there again.

Review collected in partnership with Hyatt Hotels

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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We recently stayed at the Hyatt Herald Square for 3 nights. We found the location to be absolutely perfect for all that we wanted to do and see. The room was small but was perfectly adequate for all our needs. We had first class service from all staff members that we encountered, the front desk staff were very helpful. The... More 

Was this review helpful? Yes
Joseph T, General Manager at Hyatt Herald Square New York, responded to this review

jenkay1313, Thanks for the great review of our hotel and our rooftop bar Up on 20. We look forward to having you back for many more future stays. Regards, Joseph More 

Hendersonville, North Carolina
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

My wife and I spent three nights here earlier this week. We experienced a few blips in regard to the room, when we checked in on Sunday evening, but each issue was addressed to our satisfaction by 9:00 AM Monday. As I am a Diamond level member in Hyatt's GP program, we were able to be upgraded to a suite... More 

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Joseph T, General Manager at Hyatt Herald Square New York, responded to this review

Thomas D, Thanks for taking time to review your stay at our hotel. As a Hyatt Diamond Member, we are glad that your experience is consistent with other Hyatt Hotels. Thanks so much for your loyalty and we look forward to having you back. Regards, Joseph More 

Melbourne, Australia
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Recently stayed at Hyatt- Herald Square for 6 days and it was fantastic. Hotel staff were excellent especially rooftop barman Lex, very pleasant, the rooftop bar was fantastic with the Empire state building right in front of you. This place is so central ,5 th Avenue around corner , madison square garden a stones throw away Maceys & JC Penney,... More 

Review collected in partnership with Hyatt Hotels

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New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

Attended the Travel + Social Good New York hub announcement event hosted on a Tuesday, came with a friend for the talks and to network with other like minded people in the travel sector, and had a really lovely time. The view of the skyline and Empire State Building right above us as night fell was gasp inducing, breathtaking. Really... More 

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Joseph T, General Manager at Hyatt Herald Square New York, responded to this review

Thanks for joining us for such an awesome event. We are so happy that Jordan and the staff made your experience a flawless one. We look forward to having you back in the very near future. Regards, Joseph More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed 1 week ago

I have stayed in New York City many times. I have never had a better experience. This hotel has the best staff in ALL of NYC. They are accommodating, friendly and knowledgable. I stayed 2 days and felt I had made new friends and will definitely make this my go to hotel in NYC. Great views from the rooftop bar!

Review collected in partnership with Hyatt Hotels

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Joseph T, General Manager at Hyatt Herald Square New York, responded to this review

Susan H, We are so glad that we made your experience a wonderful one! We are even happier to know that you now have a home away from home. We look forward to seeing you soon. Regards, Joseph More 

Hermosillo, Mexico
1 review
4 of 5 stars Reviewed 1 week ago

Great location. Within half a block of the subway st. walking distance to Empire State and Macys. Busy location but located in a side street so noise is no issue. Rooms where clean and everyone was nice and ready to help. One of the few NYC hotels to offer queen size beds.

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Joseph T, General Manager at Hyatt Herald Square New York, responded to this review

Osvaldo, I am so glad that you got to experience our great clean accommodations and most of all that the service was excellent. We look forward to having you back in the very near future. Regards, Joseph More 

Hong Kong, China
1 review
5 of 5 stars Reviewed 2 weeks ago

I stayed in Hyatt Herald Square for a weekend with friends, the hotel is very convenient and the room is very clean and comfortable. The staff are very helpful, they handle all my requests promptly and they tried their best to help when my schedule suddenly changed due to flight delay. Everything is good, I am very satisfy with the... More 

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Joseph T, General Manager at Hyatt Herald Square New York, responded to this review

mel123452015, Thanks for such a wonderful review! We look forward to seeing you soon. Regards, Joseph More 

Dubai, United Arab Emirates
Top Contributor
113 reviews 113 reviews
29 hotel reviews
136 helpful votes 136 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Lovely decor but the rooms are very small - maybe thats a NYC thing. We were initially placed in a room where the blinds didn't work, and not wanting perpetual darkness we asked to have the blinds repaired. Our room smelt a bit as well. The guy came but nothing was possible so we asked to move. Our second room... More 

Was this review helpful? Yes
Joseph T, General Manager at Hyatt Herald Square New York, responded to this review

Chris M, Thanks for providing your feedback on your stay. While we are sorry that your experience wasn't an exceptional one, we are glad that you provided us with the feedback necessary to make us better for the future. My management team and I take each review very seriously and our promise is to improve future stays. We look forward... More 

New York City, New York
Senior Contributor
40 reviews 40 reviews
5 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here 1 night while I had guests from out of town. I am a Hyatt Platinum Passport member. Very basic hotel (the Grand Hyatt was booked). Small room (2 people can barely move); very clean; good central location; free WiFi; breakfast included (very limited breakfast choices - most of the breakfast gone by 8 AM) (also need staff to... More 

Was this review helpful? Yes
Joseph T, General Manager at Hyatt Herald Square New York, responded to this review

MG821, Thank you so much for providing us with feedback on the hotel. While we are disappointed that your stay was not a perfect one, we do take your review very seriously and will address the issues you mentioned. The elevators have been fixed since your visit and also we are always looking for ways to improve breakfast. In the... More 

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