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Row NYC Hotel

4.0 of 5 700 8th Avenue, New York City, NY 10036
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Row NYC Hotel
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Row NYC Hotel
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2,196 reviews from our community

Traveler rating
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    913
    379
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Richmond Hill, Canada
1 review
3 of 5 stars Reviewed today NEW

We stayed at Row NYC for the past three nights, and there were definitely ups and downs to our experience. The first night, we had an easy check-in process and went up to our "standard room" which turned out to be extremely small. There was almost no space to open our luggage or avoid getting in each other's way. The... More 

Was this review helpful? Yes
Libertyville, Illinois, United States
Contributor
12 reviews 12 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

Nice remodel. I like the elevator system. Punch in your floor and it tells you which elevator to take there. Rooms have updated modern look with typical NYC hotel small bath. Lobby somewhat loud because of its openness.

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derbyshire
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Just got bk from 4nite stay in a party of 10. Hotel it self is busy but located great, clean everything u want for sleeping. The staff could do with more training in greeting customers with a smile than looking cheesed of. Expect queues for checking in & out. Please note u will b asked for $100 deposit when checking... More 

Was this review helpful? Yes 1
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Dear billie30, Thank you for sharing this amazing review with us!! I am so happy that you enjoyed our perfect location, comfortable beds, and friendly and helpful housekeeping team. I will be sure to share you comments about the customer service with the Director of Front Office to correct this issue. Please accept my apologies. I look forward to welcoming... More 

Charlotte, North Carolina
Senior Contributor
27 reviews 27 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Just got back from my visit to NYC. I loved this hotel. Yes the rooms were small but who cares? You are visiting NY to be out and about not to sit in the room. The room had everything we needed from a comfy bed, to clean sheets and a sufficient bathroom. The room with a view was spectacular. I... More 

Was this review helpful? Yes
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Dear Christine M, I couldn't agree with your title more! Thank you for sharing this amazing review with us! I am delighted that you enjoyed our comfortable rooms, and of course, our outstanding customer service. Patrick and Lee have been a fantastic addition to our team and I am so happy that you got the opportunity to meet them. I... More 

London
Contributor
19 reviews 19 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We chose this hotel because of its location but also because of the constant references to it having been remodelled and the appealing pictures on the various internet sites. If having all the main sites within walking distance, a huge selection of restaurants and bars all around and being in the centre of the theatre district is you priority, and... More 

Was this review helpful? Yes 1
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Dear AnamLondon, Thank you for sharing this very detailed review with us. I cannot apologize enough for the issues you experienced during your stay with us. Please know that your comments did not fall on deaf ears. We will certainly be addressing the issues with the plumbing and service standards with the team. I would like to have the opportunity... More 

Barnsley
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Arrived at this hotel total mix up with shuttle not our fault and had to pay again not impressed.Got checked in went to room really small and situated behind lifts sooo noisy went back to reception got room changed to a disabled room which was large but not what we had expected as we were there to celebrate my husbands... More 

Was this review helpful? Yes
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Dear Janet r, Thank you for sharing your feedback with us. I am sorry to hear of all the issues you described. We always try our very best to ensure that all guests have a memorable stay with us and I'm sorry that we seemed to have missed our mark with you. Please accept my sincerest apologies. I would like... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Row NYC is ideally located if you want to visit the key tourist attractions in New York. You are just around the corner from most theatres, Times Square is a 3minute walk, and Madison Square Gardens is a 15 walk directly down 8th Avenue. Plus it is located near the Port Authority Subway Station, which connects to pretty much... More 

Was this review helpful? Yes
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Dear Holsbcw, Thank you for sharing this wonderful review with us! I am happy that you enjoyed our amazing location with its easy accessibility to almost everything, great bar, and live entertainment. I am truly sorry that the facilities fee was not explained to you prior to your check in. I will work with the Front Office team in ensuring... More 

Knoxville, Tennessee
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

This is hotel is clean, comfortable, well priced and perfect for someone who wants to go shopping or in NYC or go to Broadway plays. My 17 year old daughter and I saw 3 Broadway Plays in 4 days and all of the plays were within 3 blocks of our hotel. The hotel food is good but there are also... More 

Was this review helpful? Yes
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Dear Leigh B, What a great review!! Thank you for sharing your experience with us! I am so happy that you and your daughter enjoyed our, perfect location, overall value, and our clean and comfortable rooms. I look forward to welcoming both of you back to Row NYC soon! All the best, Maurizio Bonivento Managing Director MB@rownyc.com More 

Chelmsford, Massachusetts
Contributor
11 reviews 11 reviews
4 of 5 stars Reviewed 2 days ago NEW

The Row NYC is a great location. Around the corner from Times Square and @ 15 minute walk to the Amtrak Station. Room is very small and bathroom only has a sliding door but would still highly recomment this hotel. The pizza in the lounge/restaurant was very good, too. Location Location Location!!!

Was this review helpful? Yes
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Dear CARMOM5, Thank you for sharing this amazing review with us!! I am delighted that you enjoyed our fantastic location, comfortable rooms, and delicious pizza at our restaurant - District M. I look forward to welcoming you back to Row NYC soon!!! All the best, Maurizio Bonivento Managing Director MB@rownyc.com More 

Picayune, Mississippi
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I hope this gets to the right people, who ever that may be. My sister and I just stayed 4 nights in your hotel, we made our reservations through price line although we paid 150. A night that was suppose to be at a discount, after speaking with Patrick on the phone and again once we got there we were... More 

Was this review helpful? Yes 2
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Dear 355vgb, Thank you for sharing this very alarming review with us. My apologies for the issues you described, we never want guests to feel manipulated and we certainly never want them to feel disappointed. I will be reaching out to you privately so that we can make up for this. again, my sincerest apologies. Warm Regards, Maurizio Bonivento Managing... More 

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Additional Information about Row NYC Hotel

Address: 700 8th Avenue, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Row NYC Hotel 4*
Number of rooms: 1331
Reservation Options:
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Hotel Style:
#135 Luxury Hotel in New York City
#184 Family Hotel in New York City
#201 Romantic Hotel in New York City

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