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Aloft Harlem

3.5 of 5
2296 Frederick Douglass Boulevard, New York City, NY 10027 (Harlem)
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Aloft Harlem
Ranked #82 of 435 hotels in New York City
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284 reviews from our community

    Trip type
Traveler rating
    144
    116
    18
    1
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Date Rating
lochness
2 reviews
4 of 5 stars Reviewed May 12, 2013

thought i would write here as i use this site before booking normaly. seems fair i give my opion to help others, booked this hotel on previous reviews which where good so went ahead and booked with transfer , driver had to google on his phone to find location so was already thinking where are we heading, arrived late at... More

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Ann Arbor, MI
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 9, 2013

If you can't afford Midtown (or, as was the case for me, it's sold out on short notice), the Aloft Harlem is far more convenient than staying Downtown. The 125th St. subway station is practically across the street and it's 10 minutes on the express train to Columbus Circle with no stops! The staff is unfailingly friendly, the selection of... More

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See 3 more reviews by Mike_D_Ann_Arbor for New York City
Luisa P, Guest Relations Manager at Aloft Harlem, responded to this review
May 10, 2013

We are glad you discovered our hotel and prefer to stay here, we are conveniently located and have a wonderful staff. Not only they are friendly but they are very honest. We hope that we were able to meet and exceed your expectations, please be sure to stay with us again in the near future. More

Massachusetts
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 7, 2013

The location of this hotel is perfect, half a block from most train lines at the 125th Street stop and close to many restaurants and stores. The lobby is well appointed and modern. The staff was excellent; they were polite, friendly, and helpful. They let me check in early without any notice. The room was small but well appointed and... More

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Luisa P, Guest Relations Manager at Aloft Harlem, responded to this review
May 10, 2013

Thank you for the great feedback. We are glad you enjoyed your stay with us and thought of our hotel to be very modern, hip and clean. We are very lucky to have such great staff, they are the ones that make us unique and awesome! More

Budapest, Hungary
1 review
5 of 5 stars Reviewed May 6, 2013

I booked the hotel on Lufthansa's miles and more web site since I used partly my LH points for this stay. I have to admit that this hotel was my 2nd choice, it was a last minute rebooking. However, I am happy that I had made this change. Aloft Harlem has a very kind and helpful hotel personnel. Room was... More

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Luisa P, Guest Relations Manager at Aloft Harlem, responded to this review
May 7, 2013

We are glad your stay was perfect! We are very lucky to have such a great staff and be in such great area! Be sure to visit us again in the near future. Thanks for staying! More

Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed April 28, 2013 via mobile

I booked through hotels.com and prepaid They gave my room away and attempted to send me 5 miles away downtown to a 4 points sheraton This is a horror to find out at midnight when tour car is already in parking garage and you need to be uptown in the morning Thank God I had a friend closer who put... More

Was this review helpful? Yes 1
Luisa P, Guest Relations Manager at Aloft Harlem, responded to this review
April 30, 2013

The Aloft Harlem is truly sorry for what you encountered this past weekend at our hotel, this is not common practice but we did have unfortunate situations that placed us in an oversold situation. Although we were placing you in another hotel, that stay would have been paid for and of course your prepaid room would have been refunded with... More

Cary, North Carolina, United States
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 26, 2013

Stayed at the Aloft Hotel in Harlem. Very friendly front desk staff - nice hotel, nice room, great service. Forgot my phone charger and Malika Franklin, Front Desk Talent lent me hers - charged my phone and gave me directions to a great restaurant for breakfast - in walking distance from the hotel. Amy Ruth's restaurant - make sure you... More

Was this review helpful? Yes 1
See 3 more reviews by Fields J for New York City
Luisa P, Guest Relations Manager at Aloft Harlem, responded to this review
May 7, 2013

We are glad you enjoyed your stay at the Aloft Harlem, and were able to enjoy a few restaurants around the hotel. I will make sure to let Malika know that you appreciated her help. Thanks again for staying. More

Columbus, Ohio
Senior Contributor
43 reviews 43 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed April 25, 2013

get a room in the 09 line as these are the most quiet. location is close to A/E line which is great. all local restaurants will deliver to the hotel. Impossible to catch a taxi here. Hotel needs to do something about this as it has not improved in a year. Good breakfast choices and very convenient.

Was this review helpful? Yes 1
See 12 more reviews by lsfcmh for New York City
Luisa P, Guest Relations Manager at Aloft Harlem, responded to this review
April 26, 2013

It sounds like you are a repeat guest and we love the fact that you choose our hotel again! Thank you for the feedback and yes the 09 rooms are the best in terms of the noise. We have partner up with 3 different car service companies so when a guest has an issue hailing a yellow cab then we... More

Washington DC, District of Columbia
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 16, 2013

Great location in Harlem on Frederick Douglass Blvd. which was close to the 125th St subway, restaurants, theatres, and jazz clubs. Central Park was close--a nice walk from the hotel. The staff was helpful although it took one of the front desk staff a long time to get directions to the National Black Theatre. Modern hotel with rooms that are... More

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See 2 more reviews by Rita4 for New York City
Luisa P, Guest Relations Manager at Aloft Harlem, responded to this review
April 20, 2013

We are glad you enjoyed your stay here at our hotel, we are very lucky to have a great staff and to be in a great location near all of the important things in Harlem. It sounds like you also had a good time at WXYZ lounge. Be sure to stay with us again in the near future. More

Liverpool
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 14, 2013

We thoroughly enjoyed our 8 night stay at Aloft Harlem recently, chosen after a lot of research of various hotel reviews. First impressions were excellent, we arrived mid-afternoon and had a very easy and speedy check-in with very friendly and welcoming host. It took about 30-40 minutes to get to by cab from JFK. The entrance is down some steps,... More

Was this review helpful? Yes 1
Luisa P, Guest Relations Manager at Aloft Harlem, responded to this review
April 16, 2013

THANK YOU!! We really appreciate all of the kind things that you had to say about our hotel, our staff and our neighborhood. We are very glad you enjoyed your stay with us and you got to enjoy many things around the area and the city. Sounds like we have a loyal guest in you, so please come visit us... More

New York, New York, United States
Senior Reviewer
8 reviews 8 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 12, 2013

The hotel stafff is very helpful, however, I found the manager to be in need of some diversity training. The hotel accomodations were very good and the location is prime for visitors to Harlem or upper Manhattan.

Was this review helpful? Yes
See 6 more reviews by Geoffrey A for New York City
Luisa P, Guest Relations Manager at Aloft Harlem, responded to this review
April 16, 2013

Thank you for your recent stay and thank you for the great review! We are glad you found our hotel to be pleasant and an asset to the community. We do apologize if one of our managers was not up to par when dealing with you. We will address that immediately! Please be sure to stay with us in the... More

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Additional Information about Aloft Harlem

Also Known As:
Aloft Harlem Hotel New York City
Aloft Harlem Hotel
Address: 2296 Frederick Douglass Boulevard, New York City, NY 10027
Phone Number:
Region: United States > New York > New York City > Harlem
Amenities:
Business Center Fitness Center Free High-Speed Internet Wheelchair access
Hotel Style:
#34 Best Value Hotels in New York City
#38 Business Hotels in New York City
#64 Family Hotels in New York City
Price Range: $$$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Aloft Harlem hotel is steps from the Apollo Theater, Central Park, and NYC express subway stations. Our boutique accommodation has free wifi, on-site dining, and Plug & Play equipped guest rooms. ... more   less 
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Aloft Harlem
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