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Element New York Times Square West

3.5 of 5 311 West 39th Street, Between 8th and 9th, New York City, NY 10018
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Element New York Times Square West
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Element New York Times Square West
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2,219 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Element New York Times Square West
See the most recent reviews
Oakville
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 19, 2012

the Element TSW has so much going for it, that we will stay here every chance we get. the location worked very well - transit choices (subway lines, Port Authority terminal and Penn Station), Times Square/broadway theatres and restaurant choices on 9th. we found the rooms a good size for NY. bathroom was nice (shower, no tub). comfy bed. the... More

Was this review helpful? Yes
Michelle C, Guest Relations Manager at Element New York Times Square West, responded to this review

Greetings uwo93, We are glad you enjoyed the hotel location and amenities. I am also happy to see you enjoyed our rooftop with amazing views of the skyline. Thank you so much on your comments. -Michelle C More

Toronto, Ontario
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 18, 2012

Awesome stay! Couldn't ask for better - clean rooms, lovely staff (extremely helpful and detailed with directions, subways etc), great atmosphere, great free breakfast and fantastic view of NYC from the 40th floor outside lounge area! Would highly reccommend. It was our first time in NYC and we were very happy! Really close to times sqaure! Close enough but far... More

Was this review helpful? Yes
Michelle C, Guest Relations Manager at Element New York Times Square West, responded to this review

Hi NRC5, Knowing your enjoyed your stay with us certainly puts a smile on all our faces. Thank you so much for you kind comments. All the best, Michelle C More

Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 18, 2012

Element hotel was a very nice experience. Me and my wife stayed 4 nights in november 2011, and were very happy with our stay here. We were warmly welcomed by the staff the minute we walked in the door, and they were very nice and helpful during our entire stay. The rooms are actually not very small. We were positively... More

Was this review helpful? Yes
Michelle C, Guest Relations Manager at Element New York Times Square West, responded to this review

Hi Fiskeoeyvind, Thank you for leaving such kind review on Tripadvisor. We certainly appreciate the comments and welcome you back whenever you return to NYC. All the Best, Michelle C More

Decatur
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 18, 2012

I found this hotel through a discount travel site and booked a two night stay for a whirlwind visit to the Big Apple. I am sooooo glad I did! What a perfect little gem of a hotel. I had a great visit. The service by the front desk staff, bellmen, food service people - everyone - was wonderful. My room... More

Was this review helpful? Yes
Michelle C, Guest Relations Manager at Element New York Times Square West, responded to this review

Hello GeorgiaPeach1964, Thank you for sharing your experience with us. Should your travels bring you back to NYC, we hope that you think of the Element Times Square. All the best, Michelle C More

Charlotte, North Carolina
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 17, 2012

By far the worst service that I've ever encountered. First, taking your first step out of the hotel there's a terrible smell of refuse. In fact the garage truck loudly picks up trash from the hotel every morning that wafts the smell of refuse into the a/c units. Second, the streets are fairly grimy with sorted men walking up and... More

Was this review helpful? Yes 4
Michael W, Assistant General Manager at Element New York Times Square West, responded to this review

Hi J A - Thank you for taking the time to provide us with your feedback. I apologize to you that you were not satisfied with your stay. I can assure you that this was an anomaly, as we do strive to provide outstanding experiences for our guests. This is evident by the overwhelming amount of positive reviews that we... More

Washington
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 15, 2012

Some items I really appreciated: no carpeting our rooms - just feels cleaner. Small kitchenette with real dishes, coffee mugs and silverware. When I brought sandwiches back to the room to do work, we could eat them as civilized people. Front desk staff that is helpful and super friendly. Big desk to work on, and coffee in the lobby. The... More

Was this review helpful? Yes 3
Michelle C, Guest Relations Manager at Element New York Times Square West, responded to this review

Hi AnneMDDC, We appreciate your review on Tripadvior and are happy to know that you enjoyed your stay with us. If the future brings you back to NYC please come back and visit us ! Be Well, Michelle C More

Welland, Canada
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed July 15, 2012

This was our first trip to New York and we were worried about the accomidations. To our delight Element New York TIme Square was everything they said! We arrived very early and our room was understandably not ready so they held our luggage and we went for a walk with the map they provided. They called me by 10am to... More

Was this review helpful? Yes
Michelle C, Guest Relations Manager at Element New York Times Square West, responded to this review

Hello shaamlee1, Thank you so much on such an amazing review!!! We appreciate your comments and hope to see your back soon. Best, Michelle C More

Garmisch-Partenkirchen, Germany
Top Contributor
62 reviews 62 reviews
43 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed July 15, 2012

I am very happy with the hotel. We stayed as a family with two small kids (which means two strollers, two carseats and adequate luggage quantity :) ) THE GOOD The Hotel is absolutely perfectly located. One minute walk to ave 8 and 9 - you're between them - and you are on the street 39, almost the center but... More

Was this review helpful? Yes
Michelle C, Guest Relations Manager at Element New York Times Square West, responded to this review

Hello Natala, Thank you so much on your kind review. We are happy that the room was accommodating your family. We hope to see you back soon! All the best, Michelle C More

1 review
5 of 5 stars Reviewed July 15, 2012 via mobile

I have a very pleasant stay at the element hotel in times square. As i walked through the front door. Members of the staff greeted me like I have been there before. The view from my room was spectacular, just like you dream of the skyline to look. Bathrooms in my room where spotless, which to me is the most... More

Was this review helpful? Yes
Michelle C, Guest Relations Manager at Element New York Times Square West, responded to this review

Hello Adevito721, We appreciate your kind comments on your recent stay with us. I have shared this comment with Victor and he appreciates the feedback. Please come back and visit us soon! Best, Michelle C More

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Additional Information about Element New York Times Square West

Address: 311 West 39th Street, Between 8th and 9th, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Element New York Times Square West 3.5*
Number of rooms: 411
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Also Known As:
Element New York Times Square West Hotel New York City

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