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Element New York Times Square West

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311 West 39th Street, Between 8th and 9th, New York City, NY 10018
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1 room 1 guest
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Element New York Times Square West
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2,769 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (651)
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There are newer reviews for Element New York Times Square West
See the most recent reviews
Atlanta, Georgia
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 1 week ago

The room was adequate but the hotel was terrible. Garbage piled up in six foot stacks near the front door, road construction everywhere, elevators took ages, lobby and breakfast area teeming with hundreds of tourists at all hours, noise levels high. The staff was nice, but the hotl--- not so much.

Was this review helpful? Yes
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for sharing your feedback. We are indeed a busy hotel, but we pride ourselves on our ability to provide comfortable accommodations and provide great service. City trash service occurs on the curb at the opposite edge of the building, and there may have been a pickup delay. Our elevators have weight sensors for improved efficiency, and... More 

Ottawa, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This hotel was excellent in every way. No issues with waiting for the elevator - we were on the 40th. floor & the most we waited was 5 minutes. The full breakfast and evening appetizers were excellent & more that expected. Our room was a suite with full fridge, dishwasher, kitchen supplies, microwave plus stove top and more...The staff were... More 

Was this review helpful? Yes 1
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello! We are so glad you chose to stay with us, and that you were very happy with your stay! We hope to have you back as a return guest in the near future. Safe travels! More 

Milano
Level Contributor
86 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
1 of 5 stars Reviewed 1 week ago

First: the elevators. Impossible to be used. Always full of people and with a system that recognize when there are people inside and the weight overpass the limit so they don't stop at your floor. In few words: they never stop. And if you call the concierge to send the elevators to your floor directly -they tell to do this... More 

Was this review helpful? Yes
Tim Y, General Manager at Element New York Times Square West, responded to this review

Thank you for your feedback regarding your recent stay with us. We certainly aim to provide a better experience and resolve guest concerns quickly and sincerely. Your A/C issue should have been a priority during your stay. Although not an emergency, the alarm issue required fire department resolution, and was corrected upon their arrival. Nevertheless, I hope you enjoy the... More 

Level Contributor
6 reviews
5 of 5 stars Reviewed 2 weeks ago

I can't say enough good things about this hotel. I arrived tired and weary. The staff were eager to please and the bellman went out of his way to assist me and deal with my luggage. The room on the 31st floor was very good, with a great view, wonderful bed and a surprisingly larger than normal refrigerator for a... More 

Was this review helpful? Yes
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback! We are all pleased that you enjoyed your stay with us, and found our accommodations and amenities to be very positive. A view room offers a great opportunity to see the beautiful city skyline, and it sounds like you made the most of it! :) Thanks for staying with us! More 

Annan, United Kingdom
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Helpful and friendly staff but an expensive and very small room which two double beds just about squeezed in to. Breakfast is literally a bun-fight with too few tables for the number of guests. We gave up and went to a local diner to eat in a civil manner. Lift(Elevator) wait times are ridiculous so try and get a room... More 

Was this review helpful? Yes
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback. We are disappointed that you did not have a positive stay as our guest. When our complimentary Rise breakfast service gets busy, we suggest the use of newly-installed counter seating in the front lobby area, as well as use of provided plexi glass trays to enjoy breakfast in your guestroom. Thanks again for... More 

Leeds, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Had a wonderful stay here, came for my sisters 21st birthday. Everyone was very welcoming and friendly. The room was extremely comfortable, with a big bed and a really good sized bathroom. Everything was extremely clean and the room was modern and well decorated. We were on a low(ish) floor and although the elevators required a little waiting time it... More 

Was this review helpful? Yes 1
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello! Thank you for your positive comments and for recommending us! We are thrilled that you had a great time as our guest, and hope to have you back again in the near future. Safe travels! More 

Cardiff, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a great place to stay but just as all the other reviews mention, the elevators are frustratingly slow! The staff are lovely and the service was great. Good breakfast and fantastic happy hour every day. Our room was a little dissapointing as it did not look like any of the photos they have advertised on their web page... More 

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Rio de Janeiro
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I had a problem with my reservation so I decide to talk to hotel straight and this amazing person help me so much and make my day and my trip. Jody you are great thanks a lot for everything. Keep doing your great job!!!

Was this review helpful? Yes
San Diego, California
2 reviews
3 of 5 stars Reviewed 2 weeks ago

Glad I checked previous reviews - yes, it's wise to get a lower floor room as elevators are very unpredictable - the room I had was better than average - although I did not use kitchen amenities much - it was equipped as well if not better than at home - all utensils & cooking elements you would need -... More 

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Sydney, Australia
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The front office staff were very, very helpful, friendly and informative. Room was clean, bathroom small, but again clean. We had a studio and we stayed there for 9 nights. the rooms was small... cramped, construction was being done right at our window, which is OK and can not be helped. We were lucky we were on the 2nd floor,... More 

Was this review helpful? Yes
Hotel Review Summarization

What travelers say

  • Free breakfast(49)
  • Happy Hour(27)
  • Port Authority(21)
  • Very good(17)
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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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