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Element New York Times Square West

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311 West 39th Street, Between 8th and 9th, New York City, NY 10018
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Element New York Times Square West
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Element New York Times Square West
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2,709 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Booked this hotel for a 2 night stay in mid June with my wife & young daughter. The Staff were extremely helpful at reception & provided us with a bit of subway information for getting around NYC. Rooms were a good size for NY hotels, a fridge, sink, kettle & tea/coffee facilities in the room. The bathroom was very clean... More 

Was this review helpful? Yes
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for sharing your feedback! We are all happy that you enjoyed your stay and would likely return. Your comment about the level of service we provided is very much appreciated, and I will gladly share your comments with our team. Thanks again and I hope you enjoy the rest of your summer! More 

Manchester, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel is excellent. From the moment you arrive, there are free drinks in the lobby. Wifi is free everywhere in the hotel and actually works well, even on the 38th floor, which is rare in other hotels from my experience. Breakfast is good, mostly American style like bagels and cereals. There is a free evening snack around 6-8pm with... More 

Was this review helpful? Yes
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello! Thank you for taking the time to provide your feedback about the hotel. It is very encouraging to hear that you found the hotel accommodations and amenities to be excellent. I also believe that our location is very convenient. We look forward to your return visit. Safe travels! More 

Byron, Georgia
Level Contributor
29 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

For her 21st B-day my daughter wanted to go to NYC. I searched and booked the Element Hotel because of its location(very close to Times Square) and breakfast. I was so pleasantly surprised when we arrived. Everyone was so helpful and nice. Made us feel welcome and important. They had a bottle of wine in the room for my daughter... More 

Was this review helpful? Yes
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback regarding your recent stay with us! I am very pleased to hear the we helped make your daughter's birthday special. Your enjoyment of the comforts of your room and your views is great, and the good service comment means everything to us! Thanks for sharing, and we hope to see you again soon! More 

Dallas, Texas
2 of 5 stars Reviewed 5 days ago NEW

I've travelled the world and have stayed in everything from a 1 star to a 5 star hotel. I booked this hotel using Starwood points. This was my first experience with an Element Hotel and I won't stay in another. In doing my research the room is listed as having 300+ square feet, which is a good size for NYC.... More 

Was this review helpful? Yes
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for sharing your feedback about the hotel. I am sorry that you were not receptive to our decor and layout. Our neutral colors do indeed align with the calmer, nature-influenced environment of the brand. I appreciate your candid comments, and hope you enjoy the rest of your summer. Safe travels! More 

Maryland
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

This hotel is in a great location. Easy to walk to shows and restaurants. Staff is harried and rushed at checkin. Elevators can be a 10 minute wait. Room was dusty throughout, dirty, with old rotted food (maybe oatmeal) in the microwave when we arrived. We are Starwood gold members but we're not acknowledged by front desk. SPG "keyless registration"... More 

Was this review helpful? Yes
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback regarding your recent stay with us. Please accept my apologies. Your experience is not reflective of what we strive to provide to our guests, especially an SPG Gold member. Your concerns and feedback will be shared with the entire team as a training opportunity, and we will commit to ensuring that we address... More 

Chicago, Illinois
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I should start with the most essential information: this is a very nice value option for those seeking a nice quality, conveniently located room in New York. For Starwood SPG travelers, it is far better than any Aloft or Four Points I've ever stayed in, and better than many Sheratons. The room was big, clean, comfortable and, most surprisingly given... More 

Was this review helpful? Yes
Tim Y, General Manager at Element New York Times Square West, responded to this review

Thank you for your feedback about our hotel. While I am happy that our team was polite and you liked the hotel, I apologize for the delay in the return of your lost item. We should have been more responsive, and I will communicate your feedback to our service agents. Thanks for staying with us, and I hope you enjoy... More 

Alpharetta, Georgia
Level Contributor
102 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 1 week ago

This is a great hotel just a few blocks from Times Square. My king room was compact but had a very nice kitchenette and good desk space for working. It was fairly clean and the bathroom was nice , although the bathroom would be undersized for 2. Only downside was that the water did take forever to heat up. I... More 

Was this review helpful? Yes 1
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello! Our team is happy that you enjoyed your stay, and that you will be returning. We enjoy taking care of our guests with great service, and providing clean and comfortable accommodations. I will speak to the hotel chief engineer regarding the hot water delay you mentioned. Thanks for your feedback, and we look forward to your return stay! More 

Big Lake, Alaska
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms are great, location is lovely, breakfast is fresh, the team is super ! Hotel is clean and locate in prime location. The only point I had an issue was the elevators they are very slow and you can wait in the morning mainly over 10-15 min.

Was this review helpful? Yes 1
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thanks for your feedback. I am glad that you enjoyed our accommodations and service. Our elevators have weight sensors to help efficiency by getting them back to the lobby as quickly as possible during heavy demand. We hope to have you back as a return guest in the future! More 

Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Loads of interesting stuff and nice restaurants in walking distance. Room was small but comfortable with a small kitchenette. Breakfast in buffet style was complementary. Paper plates and all. Nothing fancy but convenient, although very busy. Happy hour on weekdays. Need some patience for elevators but only at rush hour (breakfast). Would stay again!

Was this review helpful? Yes 1
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello! I am glad to hear that you enjoyed the comfort of our rooms and our location. I know that it is a huge benefit having easy access to everything. Thanks for your feedback, and I look forward to your return visit! :) More 

Haukilahti, Southern Finland, Finland
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Time's Square West is experiencing upgrading, and this hotel is located close to lots of fresh attractions. Take a morning walk on the High Line, for example. We had a room on the 16th floor (1608). It was roomy enough for evening stretching, and the kitchenette was perhaps the best ever seen in hotel room, complete with freezer and dishwasher.... More 

Was this review helpful? Yes
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback! We are all pleased to know that you enjoyed your stay with us. Our room layout is comfortable, and the kitchenette affords a nice touch of home. The service effort of our team is a critical part of the stay experience that we offer, and being friendly is a lot more fun! :)... More 

Hotel Review Summarization

What travelers say

  • Free breakfast(49)
  • Happy Hour(27)
  • Port Authority(21)
  • Very good(17)
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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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