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All 171 New York City accommodations

Element New York Times Square West

3.5 of 5 Condominium   |   311 West 39th Street, Between 8th and 9th, New York City, NY 10018
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83%
Certificate of Excellence 2013
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed 3 days ago
Demirjian Boston, Massachusetts
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Boston, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed at this hotel with a cousin in April 2014 for two nights. We both enjoyed this hotel, including its proximity to our Amtrak at Penn Station, Times Square/theatres, subway and Hell's Kitchen. Our room was on the 10th floor by the elevators and everything was very quiet. All the staff we encountered were very pleasant. Wifi is free... More

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Karen M, Starwood Hotels at Element New York Times Square West, responded to this review

Dear Demirjian, Thank you for your rave review. We're happy to hear you and your cousin had a great stay, enjoyed our central location, free breakfast, and spectacular rooftop views. Thanks so much for sharing and we look forward to hosting you again soon. More

Chicago, Illinois
Top Contributor
105 reviews 105 reviews
85 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This was my first stay at the Element Times Square West hotel. The lobby is large and the front desk staff was pleasant and efficient. My room was large by NYC standards and it had a small kitchenette with refrigerator. The location is also great if you want to be in the Times Square area. The bed was comfortable and... More

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kolkata
Senior Contributor
42 reviews 42 reviews
41 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

fantastically located.....on 39th street....3 blocks away from all the action. and i was there durign the superbowl weekend...it was insane...yet quiet. times square was packed....and happening...and this hotel was rite there. yet, had peace, quiet. got it for less than 200usd with breakfast. for this location, it was fantastic. good large room with a small kitchenette with microwave and works.... More

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Karen M, Starwood Hotels at Element New York Times Square West, responded to this review

Dear kaycee28, We're glad you had a great time with us during Superbowl weekend and was able to find a quiet retreat in Times Square. Thank you for your positive review and we look forward to welcoming you back should your travels bring you back to NYC. More

Irvine, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

My wife and I went to NYC from 4/4-4/9/14 for vacation. We have been to New York a few times before and have found Times Square to be an ideal location due to the number of subway lines that are available. We stayed at the Westin Times Square a few years before and after looking at all of the SPG... More

Was this review helpful? Yes 2
Moscow, Russia
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

A lady called my room and said I have to go downstairs right and and have to pay cause my card is declined. My bank confirmed that there are no any blocks on my card and there is nothing what can stop them to charge it. Finally I just went downstairs and used the ATM machine, and of course everything... More

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Karen M, Starwood Hotels at Element New York Times Square West, responded to this review

Dear Kirillterentyev920, Thank you for choosing Element Hotels during your recent visit to the Big Apple. We apologize for any inconvenience and misunderstanding with your card and look forward to hosting you again during your next trip back to New York. More

Stavanger, Norway
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Centrally located close to the metro Penn Station. Short distance to Times Square, shopping, Empire State Building. Breakfast was ok. Nice to enjoy snacks and drinks in the afternoon a few days a week for free. Clean rooms, good service from the staff.

Was this review helpful? Yes 1
Hong Kong, China
Senior Contributor
38 reviews 38 reviews
22 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed for a week in this hotel ! I chose the hotel because it appeared to be a good business hotel handled by the Westin hotel group . Breakfast is horrible with junk food and plastic and carboard amenities (plates / glasses / knife). A so called "green hotel" that serves everything using disposable items for everything is very... More

Was this review helpful? Yes 4
Karen M, Starwood Hotels at Element New York Times Square West, responded to this review

Dear fab68, Thank you for staying with us during your recent stay in NYC. We're sorry to hear your visit did not meet your expectations and that the Element brand does not suit your travel needs. We have forwarded your comments to our management team. Please visit one of our other eight Starwood lifestyle brands during your next visit to... More

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We had tickets to plays Friday and Saturday, so we decided to find a hotel room in manhattan. What a pleasant surprise the Element was. W. 39th st. A Starwood property, there is free wi-fi, and a decent free breakfast. Friendly staff. Small but decent rooms. Highly recommended

Was this review helpful? Yes 1
Fairfax, Virginia
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

the breakfasts and early evening snacks were amazing. no need to go out to eat! the rooms with the kitchenettes were great. a dishwasher... wow! this hotel is central to almost everything we wanted. the beds were THE most comfortable i ever slept in. i would buy one of the mattresses if they weren't so expensive. i will stay here... More

Was this review helpful? Yes 3
Karen M, Starwood Hotels at Element New York Times Square West, responded to this review

Dear MAFricano, We're thrilled that you and your grandson enjoyed your stay at Element. Thank you for choosing us during your recent visit and we look forward to your return the next time you're in town! More

Miami, FL
Senior Reviewer
10 reviews 10 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Hotel is centrally located and rooms with kitchenette very nice. Room was perfect other than the fact that there had been a previous roof leak in bathroom above, so the bathroom ceiling in our room was pretty badly damaged. Elevators are a major problem at this property, many time we took the stairs but we were lucky since we were... More

Was this review helpful? Yes 1
Michael_Zay, Starwood Hotels at Element New York Times Square West, responded to this review

Dear anatpl, We are sorry to hear that our hotel did not exceed your expectations. We apologize for the challenge with our elevators as well as the guest room discrepancies. We have shared your feedback with our team to ensure future guest satisfaction. Thank you for sharing your experience. More

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Additional Information about Element New York Times Square West

Also Known As:
Element New York Times Square West Hotel
Element New York Times Square West Hotel New York City
Address: 311 West 39th Street, Between 8th and 9th, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
Ranked #7 of 171 Specialty lodging in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Element New York Times Square West 3.5*
Official Description (provided by the hotel):
Element New York times square west is an eco-friendly Manhattan boutique hotel near Times Square and Broadway. Our hotel has 2 meeting rooms, complimentary breakfast, free wifi, and a fitness center. ... more   less 
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