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All 183 New York City accommodations

Element New York Times Square West

3.5 of 5 Condominium   |   311 West 39th Street, Between 8th and 9th, New York City, NY 10018
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83%
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
4 of 5 stars reviewed 2 days ago
gUgA_77 Miami
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1,959 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Miami
Contributor
19 reviews 19 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I recently stayed for a long weekend and it was a great experience and very good value for money. Location is great, very clean and if you are traveling with kids is perfect, all the rooms are well equipped and with a kitchenette that make your life easier. The room also has a big fridge to keep all the food... More

Was this review helpful? Yes 1
Michigan
Top Contributor
150 reviews 150 reviews
31 hotel reviews
125 helpful votes 125 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Two adults and 2 teens loved this hotel for 5 days. Cab ride from airport was $50 plus tip and took 40 minutes. 3 blocks-(5 minutes) to the subway station which we used to go to the Yankees game, Chelsea, and Ground Zero area. Everywhere else-Madison Square Garden, Grand Central, The Rock, theaters, Times Square etc. we walked. Safe area... More

Was this review helpful? Yes 1
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

What a find. Great hotel, within walking distance of both Time Square and Penn Station and fantastic value for money too. The free breakfast is a huge bonus, (big thanks to Liz and her co-workers) with a variety of hot and cold options - enough to keep me going until evening. Sure the lifts are too slow, but hey, if... More

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Megan L, Starwood Hotels at Element New York Times Square West, responded to this review

Dear Nerys B, Thank you for your raving review. It’s our pleasure to provide you and all of our guests with great service. We are very happy to hear you thoroughly enjoyed your stay, and we will congratulate Liz for her outstanding service to you. We hope you will return for your next visit to New York City. Warm regards. More

Marlton, New Jersey
2 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently stayed for one night for a weekend trip. I was very impressed with the proximity to Penn Station and also to Times Square. I also thought the staff was exceptionally kind and the the room was very comfortable. It had a nice view of the city and was very clean. The beautiful roof top sitting area and free... More

Was this review helpful? Yes 3
Tampa, Florida
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I cannot stop raving about my recent stay at the Element Times Square. Located right in the heart of the city, you can easily get to any part of Manhattan with a short walk to the subway. Only 10mi from LGA (about 30min depending on traffic). We stayed in 3604 and 3602 and had an AMAZING view of the Empire... More

Was this review helpful? Yes 1
Megan L, Starwood Hotels at Element New York Times Square West, responded to this review

Dear CarlyM24, We are delighted to hear that you loved your stay and liked our very convenient location, clean and comfortable guest rooms, in addition to our complimentary breakfast and evening reception. We are so glad it sounds like you had a wonderful visit to NYC and appreciate you sharing your experience with us. Take care. More

Maryland
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was a good choice for us, attending a nearby conference in walking distance. The staff checking in was a bit brusque, but efficient. Anything we needed and called for was brought to us so quickly it was actually a shock! The units are tiny, clean, new, sparse, functional. Kitchenettes are useful when in a hurry and the free... More

Was this review helpful? Yes 1
Hong Kong
Contributor
16 reviews 16 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Decent hotel. Boutique. Love the concept. Rooms small. Breakfast mediocre at best. Free wifi so that was a plus. Good location. Great service - front desk staff was awesome!! However, elevator was super slow. You could wait 30 mins for elevator in the morning; that was a bummer!

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Orange, California
2 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

First the good part - the staff at this hotel is wonderful, accommodating and very helpful. Now to the place itself. As a frequent visitor to New York over many years I should have known there is no such place as "Times Square West". This place is on 39th St a little behind Port Authority, down the street from a... More

Was this review helpful? Yes 3
Megan L, Starwood Hotels at Element New York Times Square West, responded to this review

Dear John O, Thank you for your honest review. We are very sorry to hear you were disappointed with our guest rooms and services. We aim to provide the best experience for our guests, and we apologize this was not met during your stay. Thank you for this feedback, and we will share it with our team in hopes of... More

Los Angeles
Top Contributor
116 reviews 116 reviews
23 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Took the Metro to get here. Not too bad of a walk from the station even if towing a suitcase around. There is always coffee and tea in the lobby area. Which was definitely helpful since it was cold out during our stay so I was able to grab a cup on the go. In the evenings there is happy... More

Was this review helpful? Yes 1
Megan L, Starwood Hotels at Element New York Times Square West, responded to this review

Dear cuetxpie, We are happy you enjoyed our complimentary breakfast and evening reception in addition to our guest rooms. We appreciate you taking the time to share with us and look forward to seeing you again should you visit the area in the future. All the best. More

Brighton, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Totally brilliant. Only 2 downsides, breakfast is busy as dining room needs to be a bit bigger and lifts are slow. Otherwise brilliant service and when we had a problem with our tv entertainment system they srnt someone up straight away. Staff are very friendly and helpful, rooms are comfortable and restful.

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Additional Information about Element New York Times Square West

Address: 311 West 39th Street, Between 8th and 9th, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Element New York Times Square West 3.5*
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Also Known As:
Element New York Times Square West Hotel New York City

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Element New York times square west is an eco-friendly Manhattan boutique hotel near Times Square and Broadway. Our hotel has 2 meeting rooms, complimentary breakfast, free wifi, and a fitness center. ... more   less 
Number of rooms
411

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