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Element New York Times Square West

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311 West 39th Street, Between 8th and 9th, New York City, NY 10018
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Element New York Times Square West
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3,084 Reviews from our TripAdvisor Community

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northeast PA
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

My husband and I stayed here to see Les miserables and had an amazing time. I'll let the photos do most of the talking but check in was easy and they held our luggage until our room was ready because we got in early. Staff was helpful and polite. *bonus tip! Next door there is an Irish restaurant called Tír... More 

Helpful?
Thank heather218
Liverpool, United Kingdom
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed yesterday NEW

After staying here 3 years ago, we choose this again as my daughter wanted to stay there after we gave it a great review. On arrival we were greeted with a warm welcome and given the rooms, disappointment set in. we were given a rooms at the back, when I had been in correspondence with the hotel from July regarding... More 

Helpful?
Thank 1969blueboy
edinburgh
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Ok so lets get straight to the point on what seems to be the biggest issue in these reviews. The lifts. What can I say other than some people must be really impatient! At no point in the 4 nights I spent at this hotel did I have an issue. We were on 23rd floor so bang in the middle.... More 

Helpful?
1 Thank steve54Edinburgh
Tim Y, General Manager at Element New York Times Square West, responded to this review

Thank you for your feedback and your recommendation! We hope to see you again soon! :) More 

Barcelona, Catalonia, Spain
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The breakfast is good but a little chaotic, with lots of people and not too many tables. Get up a bit early and avoid the rush. Apart from that, the staff are very helpful, friendly and polite, the bed was big and comfortable, there was a kitchenette in the room, free tea and coffee, fast WiFi, free snacks and drinks... More 

Helpful?
1 Thank PaulBclona
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello! We sincerely appreciate your comments about the hotel! We look forward to your next stay with us! More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed here for a week starting New Years Eve, and were joined by members of my partner's family to help celebrate her 50th. Apart from a delay in our room being ready (we "forced" ourselves to have a couple of drinks in the pub next door while we waited!), the hotel was great! Room was small, but the bed... More 

Helpful?
Thank Fulhamjohn
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hi! Thank you for your feedback about the hotel! We appreciate you taking the time to share your comments, and hope to have you back as a return guest. Safe travels! More 

New Delhi, India
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

It depends on what you want from the hotel you stay in. If you want room service, laundry etc. - this isn't the place for you. The rooms are fitted with kitchenette's providing you an option to cook in but that's about it. Not particularly my cup of tea

Helpful?
1 Thank AbhishekShirali
Tim Y, General Manager at Element New York Times Square West, responded to this review

Thank you for your feedback about the hotel. We are disappointed that you were indifferent about your experience; however, we value your comments nonetheless. Safe travels! More 

Orkanger, Norway
1 review
4 of 5 stars Reviewed 4 days ago NEW

We wanted to stay near centre of Manhattan and we chosed to stay at Element. It is a nice hotel With great facilities. The view from the roof top was amazing. They also have a gym which seemed to be nice and modern. The staff were very friendly and helpful and knew how to get around in the city. The... More 

Helpful?
Thank Andreas F
Tim Y, General Manager at Element New York Times Square West, responded to this review

Thank you for sharing your feedback about the hotel. We would certainly like to receive a 5-star review, but please email me at gm@elementtimessquare.com regarding your missing clothes so that I can assist you. Safe travels! More 

New York City, New York
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Nice hotel located in Times Square area. It is close to the subway, stores and restaurants. Hotel offers free hot breakfast with decent choices to start the day. The room that we stayed in was small but had a kitchenette which we loved! The kitchenette would have been perfect for guests who are staying over a long period of time.... More 

Helpful?
Thank mommygela
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello! We thank you for your positive comments, and look forward to your next stay with us! Safe travels! More 

Chula Vista, California
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

My wife and I did a two night getaway to NYC. We were unfamiliar with this brand of hotel, but the rate was in our budget. We were pleasantly surprised with this place. It was within walking distance from Penn Station, Times Square and all the attractions of the area, without the noise. We were given a high floor with... More 

Helpful?
Thank JohnFSorrentino
Tim Y, General Manager at Element New York Times Square West, responded to this review

We are very pleased with your positive comments, and are even more pleased about being your "go to" hotel! :) Thank you and we hope to see you again soon! More 

Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for a week along with some friends from New Zealand. Best bed I have ever slept in and the pillows are awesome. The location was perfect - we walked everywhere and there is an Irish pub next door and one across the road serving good food. Free wifi too. The rooms are clean, modern and well equipped with... More 

Helpful?
Thank Iechyd
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello! Thank you for your feedback about the hotel! We are happy to know that you were a happy guest. Our elevators do indeed have weight sensors to get them back to the lobby as quickly as possible. We look forward to your next stay! More 

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Staying in Midtown

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Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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