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Element New York Times Square West

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311 West 39th Street, Between 8th and 9th, New York City, NY 10018
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1 room 1 guest
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Element New York Times Square West
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2,763 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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lincoln
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed today NEW

Lovely clean, comfortable and stylish hotel. Staff very friendly and helpful. Location is excellent and central to all attractions. Nice informal and relaxed breakfast provided, I loved the fact you could eat in the lobby, or take your food to your room or the roof bar, or even just take a coffee to go. Nice kitchen area in rooms to... More 

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Quito, Pichincha, Ecuador
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I visited that place with my family the second week of august before get back to my country. The hotel is very good, it was a nice place to visit NY due to it has a very good location, close to time square.

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Lagos, Nigeria
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Visited with my children, very clean, obviously new, helpful staffs. The hotel's facility was painfully too small for its number of guests! I understand its in the middle of NYC, but you have to wait almost 30 minutes to catch the lift, no seats at breakfast (one of my best breakfast selection btw), even the lobby was always jam packed,... More 

Was this review helpful? Yes 1
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback. Our hotel get busy during rush periods. We aim to make you comfortable as our guest while you enjoy yourself in our dynamic city, and I am sorry that the volume of guests seemed overwhelming. Nevertheless, your feedback is appreciated, and we wish you safe travels! More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I previously stated here in August 2012 and returned with my fiancé for 2 nights in mid August this year. The room was again spotlessly clean and had a decent amount of space for a Manhattan hotel room at this price. There was a full kitchenette too which whilst we didn't use this I can see it would be useful... More 

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Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello! Thanks for your comments! We enjoy knowing that we took good care of you, and that you would return to our hotel. We look forward to your next stay with us! More 

Lexington, Kentucky
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

The Hotel is wonderful. The staff is so helpful and the rooms are freaking beautiful. I totally suggest the studio. It has a fridge and everything. Choose the valet option, it is only $5 ore and totally worth it. You are a couple steps from everything happening in NYC. No place better to stay. Oh, one last thing. Make sure... More 

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Tim Y, General Manager at Element New York Times Square West, responded to this review

Greetings! Thank you for taking the time to provide feedback, and, of course, for your positive comments. Our goal is to make your time with us an exceptional experience. It is encouraging to know we did that, and thank you for suggesting us! All the best! More 

Fort Worth, Texas
Level Contributor
9 reviews
4 of 5 stars Reviewed 5 days ago NEW

Stayed at the element or five nights. There were three of us in the room. The beds were super comfy, the fridge worked great, the shower was big. in the garment district, it was in walking distance of times square and the 42nd street port authority. I read in an earlier review that it was in a sketchy area, but... More 

Was this review helpful? Yes
Tim Y, General Manager at Element New York Times Square West, responded to this review

Thank you for you feedback! We are all glad that you liked our accommodations, and will likely return in the future. We look forward to your future stay(s)! More 

Thunder Bay, Canada
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

This hotel is near all the major NYC attractions,just a short walk to Times Square, Madison Square Garden, the High Line, etc. I'd highly recommend it for anyone wanting to stay in the middle of everything. The free breakfast was very good and had a great variety of foods, which was a nice suprise considering most hotels in this area... More 

Was this review helpful? Yes
Tim Y, General Manager at Element New York Times Square West, responded to this review

Thank you for your feedback! It is very good to know that you enjoyed what our location has to offer, as well as our accommodations. Being highly recommended is also very positive. Our elevators have weight sensors to avoid stops when they are full to keep them efficient. We look forward to having you back as a return guest! More 

Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

in a very good location for time square, shows, macy's etc (all walking distance. We were on a lower floor (5th) which proved a problem with street noise at night from outside the Irish pub or club up the street. The room was big with a kitchenette and a great shower.Breakfast was provided and was well provisioned but hectic at... More 

Was this review helpful? Yes
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for your feedback regarding your stay with us. I am glad to know that you enjoyed our Heavenly Bed and our accommodations. Our breakfast buffet does get busy, and we provide plexiglass trays so you can also enjoy breakfast in the comfort of your guestroom. Thanks for staying with us! More 

Peterborough, United Kingdom
Level Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed 1 week ago

Very well located and easy for Times Square and subways. Rooms were spacious enough for us and included fridge/freezer, dishwasher, microwave, small cooker and sink. Enough storage for clothes and a beautiful shower room. We were on the 33rd floor and the lifts were a problem. Not sure how they can rectify this. Breakfast was ok but not enough room... More 

Was this review helpful? Yes
Tim Y, General Manager at Element New York Times Square West, responded to this review

Thanks for your stay feedback. Our location is indeed a plus, and our room layout and rooftop terrace seemed to go over well, also. Our elevators have weight sensors to help keep them efficient by avoiding stopping when they are full. We hope to have you back in the future! More 

Atlanta, Georgia
Level Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed 1 week ago

The room was adequate but the hotel was terrible. Garbage piled up in six foot stacks near the front door, road construction everywhere, elevators took ages, lobby and breakfast area teeming with hundreds of tourists at all hours, noise levels high. The staff was nice, but the hotl--- not so much.

Was this review helpful? Yes
Tim Y, General Manager at Element New York Times Square West, responded to this review

Hello and thank you for sharing your feedback. We are indeed a busy hotel, but we pride ourselves on our ability to provide comfortable accommodations and provide great service. City trash service occurs on the curb at the opposite edge of the building, and there may have been a pickup delay. Our elevators have weight sensors for improved efficiency, and... More 

Hotel Review Summarization

What travelers say

  • Free breakfast(49)
  • Happy Hour(27)
  • Port Authority(21)
  • Very good(17)
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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
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