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All 184 New York City accommodations

Element New York Times Square West

3.5 of 5 Condominium   |   311 West 39th Street, Between 8th and 9th, New York City, NY 10018
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83%
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
3 of 5 stars reviewed yesterday
AppreciateAdvice Fort Lauderdale, Florida
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1,989 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Fort Lauderdale, Florida
Top Contributor
97 reviews 97 reviews
47 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed yesterday NEW

With a family member receiving medical treatment in NYC, I'm not going to spend for a 5-star hotel. And, since Element is fairly new, and I'm attracted to being green as well as a Platinum SPG member - I thought I'd give Element a try. It was only average. Service was spotty throughout, not as authentic or prompt as I'd... More

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Tulsa, Oklahoma
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

We stayed 5 nights at this hotel. Let's start with good. Upon arrival, the desk clerk was very nice & somewhat accommodating. The hotel is in the Garment District so you get to see a lot of beautiful fabrics & ladies picking up their handmade dresses/gowns. Grocery & liquor store close by to stock your full size refrigerator. Time Square... More

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New York
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

This hotel had everything we needed but just lacked character. The bed, and bedding, were very comfortable. It was convenient (but not as close to Times Square as other hotels that we have stayed in). Breakfast was a bonus, but could be busy and as we were on the 30th floor we did have to allow time for the lifts

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
Sydney, Australia
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We stayed at this hotel for 8 nights on the 39th floor and so had a fantastic view of this beautiful city every morning. The staff was pleasant and helpful. The room was very spacious, modern and clean, with a small kitchen and fridge. The hotel has a great location as it is a short walk to Times Square and... More

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Reviewer
3 reviews 3 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

stayed on 21st july after being ripped off at riff hotels just few streets down and expected rubbish as this hotel was of similar price category. pleasent accomodating ataff extremely well eqipped room with even a mini kitchnenette witheven spices and a very comfy bed was apleasent suprise. fantastic location at times square an walking distance to hudson cruises and... More

Was this review helpful? Yes 1
Washington, DC
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

As others have commented, this hotel is in a good location for tourists, just a fire blocks from Times Square. There a quite a few economy franchises nearby. However, our stay was badly colored by the worst elevator system that I have experienced. The capacity of the evelevator system is far below that needed for this 40 story building. It... More

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Barnet, United Kingdom
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed here for 6 nights in a suite on the 39th floor - nice view overlooking the skyline and a fairly big room with kitchen/small lounge too. Hotel is a little soulless but a great location for exploring the city. Everyone complains about the lifts but being near the top it wasn't an issue at all for us -... More

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Calgary
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Starwoods , the fine hoteliers of the W , The Westin , The Sheraton to name a few have deceptively gone low end rent. I say deceptively because they disguise this as their "green " alternative hotel. What they have done is drag the Starwoods name into the gutter. This is a cheap low scale hotel and there is nothing... More

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Megan L, Starwood Hotels at Element New York Times Square West, responded to this review

Dear knuknut, Thank you for your review and loyalty to SPG. We are very sorry to disappoint you during your recent visit. Just like all of the Starwood brands, we strive to deliver a unique experience with outstanding customer service which results in a great stay. We are sorry we did not meet your expectations, and we hope you will... More

Boston, Massachusetts
Contributor
15 reviews 15 reviews
12 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As far as New York hotel rooms go this one was great. I didn't realize that their standard rooms come with a mini-kitchenette complete with a full-size fridge and freezer, 2 burner stove, and sink. The room itself was small (but expected since its NY). The bed was extremely comfortable. The best part of this hotel is its AMAZING roof... More

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A TripAdvisor Member
3 of 5 stars Reviewed 2 weeks ago

Hotel is good, clean but if you want a skyline view of your room, you have to pay extra which was asked of me. Virgin Holiday rep and driver of Manhattan Transporter let me wait for nearly an hour before we get to our hotel. The hotel has a kitchen in the room which is very helpful and convenient if... More

Review collected in partnership with Virgin Holidays

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Additional Information about Element New York Times Square West

Address: 311 West 39th Street, Between 8th and 9th, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Element New York Times Square West 3.5*
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Also Known As:
Element New York Times Square West Hotel New York City

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Element New York times square west is an eco-friendly Manhattan boutique hotel near Times Square and Broadway. Our hotel has 2 meeting rooms, complimentary breakfast, free wifi, and a fitness center. ... more   less 
Number of rooms
411

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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