I have stayed at another Element property in another city, and I was intrigued how they were going to pull off the same concept in the middle of New York City. Element prides itself on having larger, almost apartment-like rooms with small kitchenettes and a good-sized work area. They also provide a fairly substantial breakfast every morning (included in the... More

We just spent our valentine holiday at the 40th floor of the Hotel.... in one word excellent !!! Yes there were small problems, but those were quickly fixed. Nice service form the front desk. We didn't use the breakfast, for this type of hotel it's a service they deliver, but not more then that.... and with a full hotel, it's... More

Ok, so if you've read almost every other review then you already know that the elevators are slow. Get over it now and here are tips to get around that problem. We opted to pay a bit more for a larger room on the 35th floor. To avoid the slow elevators and ensure there is space for you on the... More

Me and my boyfriend have just spent 4 nights at the Element times square, and we were very pleased with our time spent there. Although we were on a low floor and used the stairs all the time, we did make regular trips to the roof garden and never had to wait for longer than 2 mins for the lift.... More

First of all - not to insult other reviewers who claim that "Critics should "get real" - This isn't the Waldorf or Peninsula, and you didn't pay their prices!”" however, you SHOULD at least GET a CLEAN ROOM, with HOT WATER and elevators that RUN! This is not the case with this hotel. I am staying here now (I booked... More

Well my wife and I just returned from a 2 night stay at this poor example of a hotel. When we first checked in everything seemed to be ok. The issues began the next morning when my wife tried to take a shower. The water wouldn't turn on, so i called the front deck, the women at the desk seemed... More

A very disappointing stay. As indicated in other reviews, the elevators are horrendous- i feel bad for people on the higher floors. The staff has been helpful - our first room was awful, and they moved us to a much better room. The gym is great, and as always with Starwood hotels the bed is first rate. There seems to... More

My girlfriend and I are the Element now, have been here 2 nights, and will be here 2 more nights. This place is FINE for what it is. It is comfortable, clean, good beds, and near both midtown and all transportation. The breakfast is quite good, and the staff is far better than you will find in most U.S. hotels... More

I am a platinum Starwood member and usually enjoy my stays. I am here for two days and so far on day one my room has no water (I was asked to go to a different room on another floor to shower). No notice of this was given. I found out only by calling down to the front desk. In... More