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Element New York Times Square West

3.5 of 5 311 West 39th Street, Between 8th and 9th, New York City, NY 10018
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Certificate of Excellence 2014
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Element New York Times Square West
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Element New York Times Square West
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2,416 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco, California
Senior Contributor
45 reviews 45 reviews
42 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars NEW

I'm a very loyal SPG member and frequent visitor to NYC. This was first stay at this hotel and brand and likely the last. I will start out with a positive comment. I receive a very good AAA rate which is what enticed me to try this hotel. So overall, I feel like the hotel was a good value at... More 

Was this review helpful? Yes 3
Mexico City, Mexico
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I was traveling for business from San Antonio so I arrived at 11:30 pm the first day of my reservation. The reservation was booked using the trip advisor services and I had no problem checking in. The rooms are modern and comfortable, the staff is just great! They are always looking forward to your convinience and really willing to help.... More 

Was this review helpful? Yes 1
Arlington, Virginia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW

I made a 3-night reservation for Elements New York Times Square West through booking.com and, as noted in my reservation arrived after traveling to check-in at 11pm. Upon presenting my ID & credit card to the front desk, they told me there was some "bad news." My reservation had been cancelled and there was no available room in the hotel.... More 

Was this review helpful? Yes 2
Charlotte, North Carolina
1 review
5 of 5 stars Reviewed 4 days ago NEW

Bravo! The team at this hotel are amazing and we look forward to our next stay here. I cannot say enough and you can tell that they enjoy their jobs. They went above and beyond during our stay. We happened to be in town during record-breaking temperatures and what was named winter storm Pandora. When their system would not allow... More 

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Nashville, Tennessee
Top Contributor
74 reviews 74 reviews
20 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was our first stay at The Element, and we really enjoyed it. It's in a great location, and easy to walk to all the theaters. It's also close to the Port Authority Station, and we were given instructions on how to make it to the 9/11 museum on the subway which was very easy from that station. We had... More 

Was this review helpful? Yes 3
Kinnelon, New Jersey
17 reviews 17 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I went here becasue its a starwoods hotel and have to say that it was the least impressive starwoods property I've probably ever been to. The staff was decent enough and some things were beyond their control as the ceiling collapsed due to water just prior to us arriving. Once you've been to places like the St. Regis, it spoils... More 

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Buenos Aires
Top Contributor
56 reviews 56 reviews
33 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 1 week ago

It's my second time in this hotel and I still am very pleased with it!! Excellent location near Times Square. Breakfast is included but it could get complicated at peak hours! Clean rooms and great staff. My only recommendation to the hotel is to fix the wi fi. During my stay connection could get complicated at certain times of the... More 

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Boston MA
Top Contributor
60 reviews 60 reviews
21 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 1 week ago

In town for a annual trade show at the Jacob Javits convention center and stayed at the Elements for several nights. Easy walk to center from hotel. Staff is what makes this place an excellent choice, they are top notch. Everyone I encountered went out of their way to make my stay nice. When I mentioned the room (19th floor)... More 

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Glasgow, United Kingdom
5 reviews 5 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here beginning of December 2014 with my mum for my 21st. The staff are great! Nothing is too much bother. Reception and concierge were very helpful. Special thanks to Lyn for all her help! Rooms are a good size with a lovely modern bathroom and adequate kitchen facilities. The beds are huge and are so comfortable! Breakfast is good,... More 

Was this review helpful? Yes 4
Top Contributor
50 reviews 50 reviews
9 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed here just for the one night and was pleasantly surprised by the quality of the accommodation on offer. The price was reasonable for NYC and it is in an excellent location, just a short walk away from both Penn Station and Times Square. The staff were very friendly throughout my visit, in what little interactions we had. I... More 

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Additional Information about Element New York Times Square West

Address: 311 West 39th Street, Between 8th and 9th, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Element New York Times Square West 3.5*
Number of rooms: 411
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Also Known As:
Element New York Times Square West Hotel New York City

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