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Cassa Hotel 45th Street New York

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70 West 45th St, New York City, NY 10036
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Cassa Hotel 45th Street New York
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Cassa Hotel 45th Street New York
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1,337 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Cassa Hotel 45th Street New York
See the most recent reviews
Edinburgh United Kingdom
1 review
2 of 5 stars Reviewed November 4, 2010

My daughter and I stayed at this hotel in October 2010 4 days. On our arrival the room I had booked was not ready which was some 2 and half hours after the book in time of 3pm. I was told we would have to wait but this took another hour. We were taken to a room but smaller than... More 

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Worthing, United Kingdom
1 review
5 of 5 stars Reviewed November 3, 2010

our holiday in new york oct 15 -20 was made even more enjoyable by the friendly/helpful staff at cassa nothing was too much trouble for them.what ever your needs they did more than was hoped for.our room was comfy,modern and had everything you needed.the veiw from the restaurant was amazing.the food and service superb.we will definately return to cassa on... More 

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Las Vegas, Nevada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 28, 2010

I stayed here to celebrate with my boyfriend, we stayed for 4 nights, 5 days, and we could not have been happier. We told them we were celebrating our honeymoon initially, but ended up celebrating an engagement instead as things were postponed. However, when we arrived they were so friendly and helpful, that we just left things as were. We... More 

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Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed October 27, 2010

Let me get the nice things out of the way first: 1. The concierge is very good and has some nice suggestions for night life options and restaurants 2. The night doorman/bellman was great. Going to great lengths to help catch a cab and store luggage. 3. Fast free wifi Summary of the bad stuff: 1. The front desk and... More 

Was this review helpful? Yes 2
SmithKH, General Manager at Cassa Hotel 45th Street New York, responded to this review

Dear Nic – Thank you for recognizing the good points, especially about the staff. Now for the rest: We take staff training very seriously, and I am quite astonished by your account, because I do know just how deeply our staff does care and invest themselves. I will certainly go over your review with everyone. I’m sorry that you were... More 

Covington, Washington
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 27, 2010

This was my first visit to New York City. Didn’t quite know what to expect. Have traveled to other locations, but NYC is unique among cities. I was initially impressed by e-mailing the hotel to confirm my reservation; I received a reply back within a very short time. My room was not large, but certainly adequate; the bed and bathroom... More 

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Norfolk, Nebraska
1 review
5 of 5 stars Reviewed October 27, 2010

My husband and I travel to NYC often and are always hunting for lower hotel prices so that we can indulge in the city life and attractions. We chose the Cassa after reading trip advisor reviews. Fearful of the newness of the hotel, we were pleasantly surprised with how comfortable and luxurious the hotel was! The rooms were fantastic-small but... More 

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Vancouver, Canada
Senior Contributor
27 reviews 27 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 26, 2010

This hotel opened in August, what I understand to be called a "Slow Opening" and although earlier reviews I have read were luke warm and the hotel services are not all up and running, we had a good room (an upgrade to what I think was called a Junior Suite) which faced onto 45th Street. Face it, New York is... More 

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Northampton, United Kingdom
1 review
5 of 5 stars Reviewed October 23, 2010

We have just arrived back in the UK and miss the Cassa already!! The staff Abraham P, Roger, Henry L, Patrick P, Nick S, Miguel E, Alby M, Nari S and co were absolutely welcoming and made our stay memorable. I cant stress how fantastic the service was here - best service ive received. Although the restaurant is still being... More 

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Zurich, Switzerland
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 21, 2010

Friendly staff allover but communication between them is close to zero. If you ask one question the next one in charge has no idea about the request. Examples: 1: We tried to get a safe for our our value stuff in the room. We asked at least fourt times and we always had another person in charge who didn't know... More 

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Babylon, New York
1 review
5 of 5 stars Reviewed October 18, 2010

The hotel has a first class feeling the moment you pull up to the building. The entire staff from the doorman to the front desk was as friendly and gracious as can be. The room was so beautiful and had the most incredible appointments and the bed was by far the most comfortable bed we have ever slept in. Everything... More 

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