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NOMO SOHO Hotel

Hotel website
9 Crosby Street, New York City, NY 10013 (Formerly Mondrian SoHo Hotel)
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NOMO SOHO Hotel
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1,041 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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cleveland
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Walking through the beautiful Ivy walkway with gas lanterns glowing upon my arrival, I was greeted by wonderful and welcoming Bell Captain Stephan. With his fantastic smile he instantly asked how he could assist us. We then had the pleasure of meeting Israel at reception. We had a few requests that he was able to help us with. The room... More 

Was this review helpful? Yes
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed yesterday NEW

I'm currently sitting in my room at 2AM, the AC is not working and the room is currently 84 degrees, and the phone to call downstairs is not working. Had to use mobile to call the front desk. I've stayed here as the mondrian in the past, and will never stay here again. Worst hotel I've stayed at on NYC.

Was this review helpful? Yes
Miami, Florida
1 review
5 of 5 stars Reviewed 2 days ago NEW

My husband and I travel to NYC yearly and always stay at the Nomo Soho. We love the hotel, service and staff. The concierge, Rachel Soleil, is truly amazing. She is warm, friendly and goes out of her way to make sure your stay is top notch! Nomo Soho is our number one choice always.

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New York City, New York
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Stayed here a couple times both as the Nomo and when it was the Mondrain and my opinion is about the same. It's a potentially good but ultimately flawed hotel. I'll start out by staying that portions of the hotel are just beautifully done. That exterior courtyard when approaching from Crosby St. is very nice. The inside although has a... More 

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Philadelphia, Pennsylvania
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

We stayed here for a night while visiting NYC. Everything was perfect. The rooms were spacious, clean, and modern. Our breakfast at the hotel was delicious. The staff was exceedingly helpful from switching our pillows to non-feather to valeting our car. The hotel also had free wifi, which is always a plus. Amazing location in the heart of SOHO. Overall,... More 

Was this review helpful? Yes
Evan K, Guest Relations Manager at NOMO SOHO Hotel, responded to this review

On behalf of the entire team at NOMO SOHO, I would like to thank you for providing such complimentary feedback. It's reviews like these that are truly music to our ears. At NOMO SOHO we pride ourselves on delivering exceptional service and memorable stays for our guests, and to hear that we succeeded brings us enormous satisfaction. Thank you! When... More 

Los Angeles, California
1 review
3 of 5 stars Reviewed 6 days ago NEW

Clean hotel room, really big for New York hotel, amazing views from our room, good location but really rude staff. Everything was perfect apart from the staff. The girls at the check in desk were especially rude and unwilling to help (we never asked anything that would be considered unusual) the doormen don't even greet you upon entering. Pouring with... More 

Was this review helpful? Yes
Evan K, Guest Relations Manager at NOMO SOHO Hotel, responded to this review

Liesey, thank you for your candid feedback about your experiences at NOMO SOHO. I very much appreciate your acknowledgment of the beauty of the hotel, especially our clean and spacious guest rooms. But I apologize for what sounds like inexcusable service, and I will relay your concerns to the front desk manager ASAP. Based on your comments I have confirmed... More 

Minneapolis
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

The hotel is well located. Close to shopping and clubs. The rooms are nice, we were in the 22 floor and we had a beautiful view of the city. There is a wine store one block away from the hotel. We also were celebrating one of my girlfriends bday and Rachel the head of concierge send a bottle of prosseco.... More 

Was this review helpful? Yes
Evan K, Guest Relations Manager at NOMO SOHO Hotel, responded to this review

Paola, it's wonderful to hear your "girls weekend" was such a success! We are delighted that you found the staff so helpful and the room to your liking - not to mention the fantastic views! It would be our absolute pleasure to have you back as our guest. Please contact me directly at evan.kaplan@nomosoho for our very best rates. We... More 

Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The hotel was clean, but the service was average and the room was tiny. The toilet was about 30cm from the shower and the sink was outside the bathroom area near the entrance of the room, which again was pretty close to the bed because the room is so small. The pillows were RIDICULOUSLY soft, I don't see the point... More 

Was this review helpful? Yes
Evan K, Guest Relations Manager at NOMO SOHO Hotel, responded to this review

Cassie, thank you for taking the time to provide feedback. I'm sorry that your stay with us failed to meet your expectations. Some guests may prefer a firmer pillow and we have plenty available upon request. Had you brought this issue to our attention during your stay we would have been happy to accommodate you. Also, we offer a wide... More 

Holbrook, New York
4 of 5 stars Reviewed 1 week ago

My husband & I stayed here and just loved it! Right from the entrance you are wow'd! The front desk is sort of hard to find but we check-in right away. The rooms had amazing large windows out to a view of the city. The entire room was white & blue. Clean and relaxing. Went to the downstairs bar, very... More 

Was this review helpful? Yes
Evan K, Guest Relations Manager at NOMO SOHO Hotel, responded to this review

Thank you for the kind sentiments and for recommending our hotel to other travelers. Good news: our name may have changed but all the great qualities you remember are still very much in place. The room decor, the 10 ft windows looking out onto the NYC skyline, the enchanting entrance and relaxing atmosphere - none of this has changed! We... More 

Redding, Connecticut
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

This property is stunning. The public areas, and even the main entry are modern and tasteful, but not too modern that it's cold. A very warm, welcoming feel. The restaurant decor is fantastic, lighting excellent and food delicious. Staff - Stefan the bellman deserves a 5* review for his friendly and attentive client service. He did more than any bellman... More 

Was this review helpful? Yes
Evan K, Guest Relations Manager at NOMO SOHO Hotel, responded to this review

Hilary, we cannot wait to have you back! Thank you so much for your very kind words and vivid descriptions. It is heartening to read such an enthusiastic response from a guest. The best kind of praise we can receive is praise given to our staff. When it comes to customer service we know we only have one chance to... More 

Hotel Review Summarization

What travelers say

  • Great location(13)
  • Room service(10)
  • Blue and white(7)
  • Very small(6)
  • Ground floor(4)
  • Front desk staff(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in SoHo

Neighborhood Profile
SoHo
Once the artistic hub of New York, SoHo is now one of the premiere shopping destinations in the world. Housing everything from the most popular luxury brands to swank boutiques you won’t find anywhere else, this is a sophisticated shopper’s dream come true. Broadway is teeming with big-name stores and people during the day, while Prince and Spring Streets are the other main drags to explore. Take a detour down the quieter side streets to see the real star of the district – the world’s largest collection of intricate and elegant cast-iron architecture. What were once warehouses and art studios are now meticulously restored loft buildings favored by many of New York’s celebrities, making SoHo one of the trendiest addresses in the city.
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Prices are for 1 room, 2 adults
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