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The James New York

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27 Grand St., New York City, NY 10013
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The James New York
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The James New York
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925 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The James New York
See the most recent reviews
New Delhi, Delhi, India
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed May 6, 2012

I stayed in a two sided floor to ceiling glass panelled room with a fantastic views of the river!The room and bathroom(shower only) were comfortably sized with coffee\tea facilities, classy toiletries,comfy beds and linen. I preordered room service breakfast which arrived on time , high quality food beautifully presented! The David Burke restaurant is amazing and packed for lunch and... More 

Was this review helpful? Yes 1
Management response:

Dear Designdoll, I am delighted to read that you enjoyed your stay – thank you so much for a wonderful review. It’s great that distinct features of our property, like the warm yet modern rooms, the Jimmy rooftop bar, David Burke Kitchen, James Club Sky Lobby, and our attentive Team, left positive impressions on you. I am also happy you... More 

Sweden
Senior Contributor
46 reviews 46 reviews
27 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed May 5, 2012

As this was our 1st trip to NYC for 25yrs we researched NYC hotels very well and it all boiled down to the area, Soho was our 1st choice and The James had great reviews. So we booked a 4night stay corner mini suite double , which included breakfast. Upon arrival we were greeted by the friendly staff in reception.... More 

Was this review helpful? Yes 1
Management response:

Dear SwedenAngela, Thank you so much for your review. I’m so glad that you enjoyed your stay with us here at The James. I’m very happy to read that you were able to experience some of the great features of our property, like the spacious and stylish rooms, the vibrant SoHo area, the James Club Sky Lobby, and not to... More 

Pittsburgh, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 1, 2012

We stayed at the James last month while visiting NY. and we experienced the total package. Our room was upgraded, the service was wonderful, and the location perfect! The staff was devoted to making our stay memorable and the room was exceptional in size and comfort. We almost stayed at the Mondrian, but I am glad I went with my... More 

Was this review helpful? Yes 1
Management response:

Dear furniturelady_12, I can’t thank you enough for taking the time to share about your stay here at The James and for writing such a glowing review. I couldn’t be happier that you were able experience the warm modernism of our hotel. We pride ourselves on our high level of customer service and on the uniqueness of our property. You... More 

Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 30, 2012

We had to go to New York for work the only thing is we had a 7 month old. The James were amazing the staff very very friendly especially after flying all the way in to NYC from Sydney Australia. They have good baby amenities, good food for room service and the bed was super, super comfortable. We stayed in... More 

Was this review helpful? Yes
Management response:

Dear Gomez74, Thank you for sharing details about your stay with us. We strive to provide all our guests, adults AND babies, with a luxury liberated experience so I’m glad you and your family’s time with us was so positive. And I have to agree with you on the bed; they are a great feature of our guestrooms. I am... More 

Newington, Connecticut
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed April 30, 2012

This was the best place I have ever stayed in NYC! The staff was so warm and welcoming, they accommodated our every little need, with a smile! We even received a free room upgrade without requesting one and were offered the free parking out front for the duration of our stay. The location is very convenient with many restaurant options... More 

Was this review helpful? Yes
Management response:

Dear Jessika028, I just wanted to thank you for taking time to share about your stay here at The James. I’m so glad your experience was so positive, especially in your interactions with the different members of our Team. And I have to agree with you on the bathrobe; it’s a wonderful feature in the James luxury liberated experience. Also,... More 

London, United Kingdom
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed April 28, 2012

Loved every second of our stay here. The staff were impeccable from start to finish. Such a lovely place. THANK YOU for coming to New York and giving me somewhere to want to come back to every time I come to New York - for business or pleasure.

Was this review helpful? Yes
Management response:

Dear BillyLondon3, Thank you for writing such a kind review. I’m glad your experience was so positive, and that you felt the comfortable, warm modernism of The James. We take a lot of pride in our hotel and it’s really wonderful to see that work pay off. Again, thank you so much for sharing. We look forward to your next... More 

Scottsdale, Arizona, United States
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed April 27, 2012

This was an exceptional hotel for or business trip to NYC. The staff was incredible, the rooms were very nice, the view from the gym was terrific and lastly the restaurant was exceptional.

Was this review helpful? Yes
Management response:

Dear Jerry A, We want to thank you for sharing about your recent stay with us during your business travels to New York. We are so glad we were able to make you comfortable, and leave you with a lasting impression. We look forward to serving you again. Warm regards, Jeff Hentze More 

London, United Kingdom
Contributor
11 reviews 11 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed April 27, 2012

We stayed at the James for two nights recently and decided that we had finally found "our hotel" in New York. Our stay was a pleasure. The staff was courteous and helpful without fail. From the doorman to the front desk to the maid, these folks had been impeccably trained to be polite and friendly. Our room was a corner... More 

Was this review helpful? Yes 2
Management response:

Dear Schubes03, Your kind words about The James are much appreciated. It’s great to read that some of our services stood out like your impression of our guestrooms, our rooftop, and the complimentary pastries, coffee, wine, and cheese that we serve throughout the day in The James Club Sky Lobby. I am even happier to see you mention our Team... More 

Chicago
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 26, 2012

I spend a lot of time in NYC for business, and this was the best hotel experience I have had. The hotel is in a great location, rooms were great, with spectacular views of the city. What made the hotel experience over the top was the staff. From the time I checked in until the time I checked out, the... More 

Was this review helpful? Yes 1
Management response:

Dear MLaty, We pride ourselves on how we take care of our guests, I’m glad to see that our Team’s hard work has shown through. You mentioned how attentive we were throughout your stay; I’m just as happy to hear that some of our names have stuck with you. Soho is definitely teaming with lots of restaurants and shops all... More 

London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 25, 2012 via mobile

Just checked into the James. Room is tiny and smells of cigarette smoke and that includes the bathrobe I'm currently wearing. Complained but they are fully booked and can't move me. To be fair they offered to refund $150 for the inconvenience. Still...

Was this review helpful? Yes 2
Management response:

Dear bich-bich, Thank you for taking time to share the details of your stay with us. Please accept my sincere apologies for the issues you had with the room. We greatly appreciate your understanding for the inconvenience caused and are working hard to make sure that this issue doesn’t come up again in future. Thank you for your feedback and... More 

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Staying in SoHo

Neighborhood Profile
SoHo
Once the artistic hub of New York, SoHo is now one of the premiere shopping destinations in the world. Housing everything from the most popular luxury brands to swank boutiques you won’t find anywhere else, this is a sophisticated shopper’s dream come true. Broadway is teeming with big-name stores and people during the day, while Prince and Spring Streets are the other main drags to explore. Take a detour down the quieter side streets to see the real star of the district – the world’s largest collection of intricate and elegant cast-iron architecture. What were once warehouses and art studios are now meticulously restored loft buildings favored by many of New York’s celebrities, making SoHo one of the trendiest addresses in the city.
Explore this neighborhood

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