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The James New York

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27 Grand St., New York City, NY 10013
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The James New York
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The James New York
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915 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Texas
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

As noted numerous times, the location is splendid. My interaction with the hotel staff was really good as well. Front desk, front door - both these departments are doing a great job. So, here is my greatest challenge - the place seems a little tired and just slightly tattered. I am assuming that many people stay here and it really... More 

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milan, italy
Top Contributor
132 reviews 132 reviews
132 hotel reviews
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

As other reviewers have noticed, location is outstanding, right in the middle of Soho (and a subway station is just around the corner). The rooms are quite small but well laid out: the bathroom is divided by a glass (but there's an electric blind that can be shut): there's a misterious gap in the glass that encases the showroom, so... More 

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Anna S, Guest Relations Manager at The James New York, responded to this review

Dear lucaerrante, It’s humbling to receive such a kind review. Thank you for choosing us for your visit to Soho. I’m glad you enjoyed some of the best features of The James, including our central location and complimentary amenities at The James Sky Lobby, and most importantly, our hardworking team members. I’m glad they left you with a positive impression.... More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

After reading all the fabulous reviews we decided to book our 5 nights accommodation at The James. Usually we stay at the Trump Soho and will continue too after this trip! The James was so noisy, dirty and unprofessional. To be honest we stay in so many hotels around the world for business and pleasure and never write reviews, however... More 

Was this review helpful? Yes 1
Anna S, Guest Relations Manager at The James New York, responded to this review

Dear Ada1220, That’s disheartening to hear that your first stay with us did not meet your expectations. Thank you for sharing your feedback. We’ll definitely take your comments and share with our Executive team for retraining and action. This is definitely not typical of the service we offer at The James Hotel. We hope that you will give us another... More 

Jakarta, Indonesia
Top Contributor
291 reviews 291 reviews
90 hotel reviews
779 helpful votes 779 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

I wouldnt suggest anyone to stay here. I didnt know why but I never seen anyone here is helpful or know what are they doing. they wander around in the lobby when they should be on the ground floor helping people with luggages, some I even see flirting with the reception lady around 9pm. I dont want to see that.... More 

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Anna S, Guest Relations Manager at The James New York, responded to this review

Dear bongkeh, Thank you for staying at The James Hotel. It sounds like you were able to enjoy some of our key features including the complimentary amenities at The James Club Sky Lobby, that change seasonally. It’s disappointing to hear that you didn’t have a flawless experience. We strive to improve each day, and thank you for the candid feedback.... More 

Philadelphia, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

I researched many hotels trying to find the perfect one in Soho. I thought the James exceeded my expectations in most ways. We booked a corner king room and when we first walked in, all we could do was stare out the windows at the amazing view. You could hear the street noise some from the tenth floor, but it... More 

Was this review helpful? Yes 1
Anna S, Guest Relations Manager at The James New York, responded to this review

Dear TheRays70, It’s humbling to receive such a kind review. Thank you for choosing us for your visit to Soho. I’m glad you enjoyed some of the best features of The James, including the fantastic views, our loft-inspired rooms with incredibly comfortable beds, and the in-room amenities, including complimentary triple distilled water. I am also happy you appreciated our contemporary... More 

New York
1 review
5 of 5 stars Reviewed 1 week ago

The employees were very helpful and seemed generally happy. They took our bags and even in a brief conversation picked up on the fact that we would need to be at the airport at a specific time. When we got back to the hotel car was waiting for us with bags already packed.

Review collected in partnership with this hotel

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Anna S, Guest Relations Manager at The James New York, responded to this review

Dear Mr. Jonathan K, So glad you chose The James Hotel for your stay in NY. We truly appreciate your kind review. Our team members are our greatest asset and I’m glad they left you with a positive impression. Thank you for acknowledging their hard work. We look forward to your next stay. Best regards, Anna Shakhovskaya More 

Key Biscayne, Florida, United States
Contributor
14 reviews 14 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

The best of New York, in a contemporary setting. Wonderful rooms, wonderful staff. The beds and pillows are to die for and little details, like filtered carafes of water in every room, not to mention the view, are priceless. Traffic could be a bit noisy for some, but didn't bother me.

Review collected in partnership with this hotel

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Anna S, Guest Relations Manager at The James New York, responded to this review

Dear Mimiviajera, We are humbled to receive such a kind review. Thank you for choosing us for your visit to New York. I’m glad you enjoyed some of the best features of The James, including our fantastic views, loft-inspired rooms with our incredibly comfortable beds, and complimentary amenities such as the triple distilled water. Most importantly, thank you for acknowledging... More 

Dubai, United Arab Emirates
Contributor
17 reviews 17 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in the James due to a company event that was taking place mainly in Soho and Brooklyn. The rooms are very narrow even for one person traveling with a big suitcase but the room is well laid out with a nice bathroom that can be visually shut off with an electric blind - nice touch. The breakfast is... More 

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Anna S, Guest Relations Manager at The James New York, responded to this review

Dear dxbresident, So glad you chose The James Hotel for your visit to Soho. It sounds like you were able to enjoy all of our features and get a well-rounded experience. You pointed to some of our most unique features, including the central location, the stylish guest rooms, and complimentary amenities at The James Sky Lobby, as well as the... More 

Contributor
12 reviews 12 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had 4 outstanding days at the James hotel in the perfect SOHO location. In the middle of an extremely frozen winter, coming back to the most beautiful designed hotel was an important part of our perfect vacation. The beautiful most convenient room, the on-going, free lovely refreshments (Balthazar muffins...) We were impressed by the excellent service of the staff... More 

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Anna S, Guest Relations Manager at The James New York, responded to this review

Dear hayutyogev, Thanks for taking time to share your James experience. Your recommendation means a lot to us. We truly appreciate you choosing to stay with us. Amy is a great asset to our team so thank you for acknowledging her hard work. I’m also happy you were able to enjoy our prime Soho location and convenience of the stylish... More 

Westchester County, NY
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Admittedly, we do not stay at a lot of hotels, being somewhat homebodies. But we've stayed at enough hotels to know when there's a winner. The bellmen were efficient and helpful...and friendly to-boot. The check-in staff (Deb, Juliette and others) -- well, unbelievable. It was both my birthday and our anniversary -- chocolate covered strawberries and a bottle of Prosecco... More 

Was this review helpful? Yes 1
Anna S, Guest Relations Manager at The James New York, responded to this review

Dear Nekohito49, Thank you for taking time to share your experience and for choosing The James Hotel. We strive to provide a memorable luxury liberated experience for every guest, especially those celebrating a special occasion. I’m glad you enjoyed some of the best features of The James, including our stylish residentially-inspired guestrooms, that are intended to feel loft-like, and most... More 

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Staying in SoHo

Neighborhood Profile
SoHo
Once the artistic hub of New York, SoHo is now one of the premiere shopping destinations in the world. Housing everything from the most popular luxury brands to swank boutiques you won’t find anywhere else, this is a sophisticated shopper’s dream come true. Broadway is teeming with big-name stores and people during the day, while Prince and Spring Streets are the other main drags to explore. Take a detour down the quieter side streets to see the real star of the district – the world’s largest collection of intricate and elegant cast-iron architecture. What were once warehouses and art studios are now meticulously restored loft buildings favored by many of New York’s celebrities, making SoHo one of the trendiest addresses in the city.
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