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The James New York

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27 Grand St., New York City, NY 10013
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Spring in Soho
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The James New York
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The James New York
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904 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York City, New York
Contributor
11 reviews 11 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Quiet hotel with a small loby and somewhat of a "boutique" feel. Rooms were a little too small comparing to other hotels in that area. One definite con are the floors. Coming back from outside, dark hardwood floors definitely get dirty right away and evening room service did not clean them. Other than that, the James is close to a... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Now stayed their twice. The staff is incredibly lovely, friendly, helpful, professional. Jay, one of the bellhops. And Sean (I think that's his name) at the front desk. But they're all wonderful, refreshingly unstuffy. And the hotel itself is pretty and modern and well-run. Lots of little perks that make it extra nice. Free easy wifi with no passwords, free... More 

Was this review helpful? Yes 2
Gissel B, Manager at The James New York, responded to this review

Dear Margaret T, Thanks for taking time to share your James experience. Your loyalty and recommendation means a lot to us. We truly appreciate you choosing to return to stay with us. Jay is a great asset to our team so thank you for acknowledging his hard work. I’m also happy you enjoyed the complimentary amenities we offer including our... More 

New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We had the best time at the James Hotel during our Wedding Anniversary weekend. The staff was awesome. The really took care of us and made our weekend special. Special thanks to Kristina, Luis & Edgar

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Gissel B, Manager at The James New York, responded to this review

Dear Mr. Saul C, Thanks for your positive feedback and thanks for choosing The James New York for your visit. We strive to provide a memorable luxury liberated experience for every guest, especially those celebrating a special occasion. We appreciate you taking time to share. We will be sure to pass along your positive comments to our team. Until your... More 

Northen New Jersey
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I wanted to like this hotel much more than I did, mainly because they really like dogs here and we were traveling with one. First, I will say the greeting by John -door man- was very good he explained the room and details about the hotel etc. The young woman that checked us in offer to upgrade us to a... More 

Was this review helpful? Yes 4
Gissel B, Manager at The James New York, responded to this review

Dear Delizete, It’s disappointing to hear that you didn’t have a flawless experience. We strive to improve each day so thank you for the candid feedback. The rooftop bar opens to the surrounding neighborhood in the evening but guest satisfaction and comfort are of utmost importance to us so I apologize that your visit was negatively impacted. We will review... More 

Brisbane, Australia
1 review
5 of 5 stars Reviewed 3 weeks ago

As a first time visitor I missed a lot of the lovely dining experiences on offer as checked in very late. However, the staff were helpful, friendly and very welcoming. The bed was so comfortable I wanted to buy one for home immediately. Next time I will stay longer.

Review collected in partnership with this hotel

Was this review helpful? Yes
Gissel B, Manager at The James New York, responded to this review

Dear Ms. Rosalind W, It’s humbling to receive such a kind review. Thank you for choosing us for your visit to Soho. I’m glad you enjoyed some of the best features of The James, including our incredibly comfortable beds and the help of our concierge, and most importantly, our hardworking team members. I’m glad they left you with a positive... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 3 weeks ago

The rooms were big and spacious. High ceilings, floor to ceiling windows, king bed, huge bathroom. Luxurious. The only gripe i have with this hotel is that even though it is in soho, its a little more out of the way than i would have liked.

Was this review helpful? Yes
Gissel B, Manager at The James New York, responded to this review

Dear Erica_desfassiaux, Thanks for taking time to share about your recent visit.Thanks for taking time to share about your stay. You described The James guestrooms perfectly; they’re residentially-inspired and intended to feel loft-like. Until your next visit. Warmest regards, Gissel Barriola Guest Services Manager More 

Houston, Texas
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here with a few girlfriends for a quick girls trip. I stayed in a corner king studio - while the double windows did make it seem larger than it was - I wouldn't recommend staying in anything smaller than this. Hotel is nice and I would recommend it but next time I will be trying out another Soho hotel!... More 

Was this review helpful? Yes 3
Gissel B, Manager at The James New York, responded to this review

Dear Toomanypairs, So glad you chose The James for your visit to Soho. It sounds like you were able to enjoy some of our key features including our location and most importantly, our hardworking team members. It’s disappointing to hear that you didn’t have a flawless experience. We strive to improve each day so thank you for the candid feedback.... More 

Paris, France
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

I came to the James almost a year ago now and am still friends with one of the doormen, Jay.That says enough about their staff. I just opened a new tripadvisor account, and although I've been to many others, this will probably be the only hotel that I'll give a review on - even though I went there a year... More 

Was this review helpful? Yes
Gissel B, Manager at The James New York, responded to this review

Dear Nick P, It’s humbling to receive such a kind review. Thank you for choosing us for your visit to Soho. I’m glad you enjoyed some of the best features of The James including DBK our restaurant , and most importantly, our hardworking team members. But more importantly, thank you for acknowledging Kenny. He’s a huge asset to our team.... More 

Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed 5 weeks ago

I recently stayed at The James in Soho on business, and had a great experience. The room was large, comfortable, modern and clean, and the bathroom was spa-quality. The James attracts an international clientele, and I could see why - it's got a great vibe that's appealing to diverse audiences, and is in a wonderful location. Staff was attentive and... More 

Was this review helpful? Yes
Gissel B, Manager at The James New York, responded to this review

Dear 801nancyb, So glad you chose The James for your visit to Soho. It sounds like you were able to enjoy all our features and get a well-rounded experience. You pointed to some of our most unique features, including the loft-inspired guestrooms and DBK our restaurant. We really appreciate your recommendation and hope you return the next time you find... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 18, 2015

the james is located in tribeca/soho area close to the soho shopping and restaurants. the hotel is modern with lots of glass... We had a cornor room on the 15th floor with an awesome view of freedom tower and the wallstreet skyline. The windows do push out some to allow fresh air into the room. the bed was very comfortable... More 

Was this review helpful? Yes
Gissel B, Manager at The James New York, responded to this review

Dear Lee b, It’s humbling to receive such a kind review. Thank you for choosing us for your visit to Soho. I’m glad you enjoyed some of the best features of The James, including our fantastic views, loft-inspired rooms flushed with natural light, and most importantly, our hardworking team members. I’m glad they left you with a positive impression. We... More 

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Neighborhood Profile
SoHo
Once the artistic hub of New York, SoHo is now one of the premiere shopping destinations in the world. Housing everything from the most popular luxury brands to swank boutiques you won’t find anywhere else, this is a sophisticated shopper’s dream come true. Broadway is teeming with big-name stores and people during the day, while Prince and Spring Streets are the other main drags to explore. Take a detour down the quieter side streets to see the real star of the district – the world’s largest collection of intricate and elegant cast-iron architecture. What were once warehouses and art studios are now meticulously restored loft buildings favored by many of New York’s celebrities, making SoHo one of the trendiest addresses in the city.
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