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The James New York

4.5 of 5 27 Grand St., New York City, NY 10013
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Certificate of Excellence 2014
The James New York
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The James New York
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884 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Francisco, California
Senior Reviewer
7 reviews 7 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We've stayed at The James a few times and have always found it to be the very highest quality but in a small enough building to feel really special. The restaurant, bar and rooms are all beautiful, and the staff is great, too. Perfect place to stay if the price suits your budget...you won't be disappointed.

Review collected in partnership with this hotel

Was this review helpful? Yes
Gissel B, Manager at The James New York, responded to this review

Dear WhitneyBouck, Thank you for continuing to choose The James for your visits to New York. Great that you had another enjoyable stay. It’s great to hear how much you enjoyed the personalized yet unobtrusive service our team provided. We appreciate you taking time to write a review. Until your next stay. Sincerely, Gissel Barriola Guest Services Manager More 

London, United Kingdom
Top Contributor
100 reviews 100 reviews
38 hotel reviews
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed 1 week ago

My second time at The James, having tried out other hotels in the area in the meantime - and I'm so glad I went back! The rooms are fine, very modern and well stocked with a mini bar, snacks and a kettle - we Brits love a kettle! - but the very best thing about this place is its staff.... More 

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Gissel B, Manager at The James New York, responded to this review

Dear MCE63, Glad you enjoyed your visit to The James! Thanks for taking time to share feedback. Our team is our greatest asset so they’ll appreciate your kind sentiments. I’d have to agree with you on our in room amenities. Whether through the wine or chips, it allows us to showcase local vendors. We appreciate your recommendation. Until your next... More 

Denver, Colorado
Contributor
13 reviews 13 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location in Soho. Very convenient to walk around where the shops are and to get to the subway. While the rooms are very small, they use the space very well. Definitely a modern take versus traditional. This hotel is next to a busy street. If you are a light sleeper, probably not the best choice...it's loud. Ask for a... More 

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Gissel B, Manager at The James New York, responded to this review

Dear jmdeans, I wanted to personally thank you for taking time to share about your visit to The James. Your attention to and appreciation for details are refreshing. It’s great that you were able to appreciate many of the amenities that make the hotel special, some of which include the use of space in the room, and our central location.... More 

Sydney
Top Contributor
101 reviews 101 reviews
33 hotel reviews
66 helpful votes 66 helpful votes
5 of 5 stars Reviewed 1 week ago

The James is a small friendly hotel which is right on trend. I had a corner room - small but well equipped. Had everything you could want. I was there on my own for mork and it may have been a little cramped with 2 people. Beautiful sweeping views. Very friendly helpful front desk staff and doormen. I thought the... More 

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Gissel B, Manager at The James New York, responded to this review

Dear SurferPete, Thanks for choosing The James for your visit to New York. I’m glad you enjoyed the amazing view from your room and thank you for recognizing our team we will pass along your positive comments. I apologize that there was a broken carafe in your room. It is unfortunate you had such an atypical impression. Your feedback will... More 

New York City, New York
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 2 weeks ago

we stayed here 2 years ago- my husband and i for a weekend get-away even though we are new yorkers and live in manhattan. the room was a little too generic... nothing special, bland decor, may as well have been a marriott actually. the minibar was good with dean & deluca snacks. best part of this hotel: the patio dining... More 

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Gissel B, Manager at The James New York, responded to this review

Dear RosieCremer, Every piece of guest feedback is valuable to us, therefore, thank you for taking time to share your thoughts. It is unfortunate that you encountered the series of issues you described. We will inform our team in order to continue to improve. This is definitely not typical of the service we offer at our hotel. Since you mentioned... More 

California
Top Contributor
54 reviews 54 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We loved our stay at The James! It's a little funky the way it's designed with an elevator to the lobby, but we loved it. Very contemporary building. The rooms are very nice, but a little on the small side. We had 3 suitcases and were tripping all over them. We enjoyed the view from our room very much. We... More 

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Gissel B, Manager at The James New York, responded to this review

Dear CaliforniaMillers, Thanks for choosing The James for your visit to New York and thanks for such a kind review. I’m glad you enjoyed The James’ prime location between Soho and Tribeca, the boutiques, galleries and eateries are unbeatable. We apologize that you found our room small, during your next stay may I suggest one of our corner king rooms... More 

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is great all around but for a seasoned travelor like me it's often comes down to one person that really blows you away. This person is a front door man named Kenny. He was truly amazing. Thought of everything. Wow

Was this review helpful? Yes
Gissel B, Manager at The James New York, responded to this review

Dear Grabdiflor, Thanks for taking time to share your James experience. Your loyalty and recommendation means a lot to us. Kenny is a great asset to our team so thank you for acknowledging his hard work. We hope you return very soon. Thanks again! All the best, Gissel Barriola Guest Services Manager More 

Los Angeles, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great staff, very nice lobby amenities. Wonderful room. We love the location of The James and view from our room was really nice. Coffee in the morning is such a nice touch and our friends stopped by for wine in the evening.

Was this review helpful? Yes 1
Gissel B, Manager at The James New York, responded to this review

Dear Susan D, It’s great to hear that you both enjoyed your visit. Thanks for such a kind review. I’m glad you were able to experience the amenities we offer, especially The James Club Sky Lobby. Whether through the coffee and pastries, it allows us to showcase local vendors. Hopefully you’ll return very soon. Until your next visit. Sincerely, Gissel... More 

Lucy858
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel has everything! Modern rooms with quirky finishes, huge windows with City views, a wonderful restaurant downstairs, and snacks in the lobby! I was so sad to leave, so wanted to highly recommend the place so others can have the same expectation-meeting experience.

Was this review helpful? Yes 1
Gissel B, Manager at The James New York, responded to this review

Dear Lucy858, Glad you had such a wonderful experience!. It’s great you were able to appreciate the warm modern ambiance of room and our snacks in the James Sky Lobby. The James Club amenities add to the guest experience. Thank you for taking time to share about your stay. Sincerely, Gissel Barriola Guest Services Manager More 

2 reviews
5 of 5 stars Reviewed 2 weeks ago

Beautiful hotel, great location! Went there with my boyfriend and we absolutely loved it. From the moment we got out of our taxi to the moment we left, every staff person that we interacted with was friendly and helpful. We requested a room on the upper floors and facing South in order to see the One World Trade center and... More 

Was this review helpful? Yes
Gissel B, Manager at The James New York, responded to this review

Dear Florence T, Thanks for choosing The James for your visit to New York and thanks for such a kind review. I’m glad you enjoyed the environmentally-thoughtful bathroom amenities. I’m also glad you enjoyed The James’ prime location between Soho and Tribeca, the boutiques, galleries and eateries are unbeatable. Your feedback is appreciated and we look forward to your return.... More 

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Additional Information about The James New York

Address: 27 Grand St., New York City, NY 10013
Phone Number:
Location: United States > New York > New York City > Manhattan , SoHo
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The James New York 4.5*
Number of rooms: 114
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Also Known As:
The James New York Hotel New York City
Hotel Style:
#45 Business Hotel in New York City
#74 Luxury Hotel in New York City
#97 Romantic Hotel in New York City
#118 Family Hotel in New York City

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