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The James New York

4.5 of 5 27 Grand St., New York City, NY 10013
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Certificate of Excellence 2014
The James New York
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The James New York
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852 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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san francisco
Contributor
14 reviews 14 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We travel a lot, and this is one of the best hotel experiences ever. Every staff person( especially Camilla) was beyond cordial and professional The room, view, amenities like cookies, fruit, wine and cheese etc were appreciated The location is an easy walk to Soho, Noho, Chinatown, Little Italy, ground zero, and less than 2 blocks to 10 minute subway... More

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London, United Kingdom
Contributor
20 reviews 20 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Pros: Once I fixed it, bed was maybe the most comfortable I can remember sleeping in. I seriously thought about stealing the sheets and pillows. Staff and check in were flawless. Room was terrific, not huge but with a great view, very clean and comfortable. Internet was great. Room service was terrific. Gym was okay but had an incredible 17th-floor... More

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Livingston, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed overnight to for a business meeting with clients. Hotel was great. Staff was excellent and very helpful. Rooms are on the smaller side but immaculate. No complaints. Would absolutely stay here again.

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New York
1 review
4 of 5 stars Reviewed 2 weeks ago

The location is great considering the agency I was visiting. There are plenty of shops and resturants. The room was very clean and comfortable. The fitness room on the 17th floor was nice with a great city view. The second day of my two day stay, I wasnt able to use the treadmill since one of the two machines was... More

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Gissel B, Manager at The James New York, responded to this review

Dear mrjOhns, Thank you for such a kind review. Great to hear that you enjoyed your stay. I definitely agree with you on The James Fitness Center. The unobstructed views of Manhattan are a nice treat. We’re glad you enjoyed your stay and hope you return soon. The rooftop bar opens to the surrounding neighborhood in the evening, but guest... More

Brisbane, Australia
1 review
5 of 5 stars Reviewed 2 weeks ago

We had a fantastic stay here at The James, the staff we extremely helpful & accommodating to our needs, In particular Kenny & Jimmy. Love the rooftop bar, has inside & out to cater for the cold weather, AMAZING VIEWS!! David Burkes Kitchen had great food & good service, however the music was "very loud" (We love our music &... More

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Gissel B, Manager at The James New York, responded to this review

Dear MilliMercer, We really appreciate you taking time to share feedback about your stay. I’m glad you had a great time. You pointed to some of our most unique features, including DBK our restaurant and , and JIMMY our rooftop bar. Our team members strive to go above and beyond so we appreciate you acknowledging all their hard work. Thanks... More

Toronto
Contributor
13 reviews 13 reviews
10 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at The James for a weekend in late October and I really hoped to be blown away by The James. This was not the case. The hotel had come highly recommended to me by several colleagues. The location is great, no complaints there but the hotel is just mediocre. Its lacking any of the bells or whistles which... More

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Gissel B, Manager at The James New York, responded to this review

Dear DiniToronto, Every piece of guest feedback is valuable to us, therefore, thank you for taking time to share your thoughts. It is unfortunate that you encountered the series of issues you describe. We will continue to improve. We will review your feedback with our team. If you are interested in further discussing privately, please feel free to contact us... More

New York City, New York
1 review
4 of 5 stars Reviewed 2 weeks ago

The James is great - well located in Soho and an easy walk to the West Village, Tribeca and near a subway stop that makes it easier to get uptown if need be. Great shopping all around and a safe neighborhood. One big negative was the attached restaurant, David Burke's Kitchen. My family and I received some of the worst/... More

Review collected in partnership with this hotel

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Gissel B, Manager at The James New York, responded to this review

Dear Armani K, It’s disappointing to hear that you didn’t have a flawless experience. We strive to improve each day so thank you for the candid feedback. I wanted to personally apologize for the many conveniences you experienced during your visit to DBK. This is not typical of first impression we strive to provide. We will review your feedback with... More

Contributor
11 reviews 11 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The James is really great. it is located in the South-West side of SoHo, about 2 minutes walk from the subway, and 4 minutes walk from the west river. The Hotel is a tall building looking at most NYC directions (depends on your room view). The room is very good, not huge but modern, equipped and comfort. the staff are... More

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Gissel B, Manager at The James New York, responded to this review

Dear Ophir C, It’s great to hear that you enjoyed your visit. Thanks for such a kind review. We’re also happy you enjoyed our prime location in Soho. The boutiques and eateries are truly unbeatable. Hopefully you’ll return very soon. Overall, I’m glad our team left you with a positive impression. Thank you again for the feedback. Sincerely, Gissel Barriola... More

New York
1 review
3 of 5 stars Reviewed 3 weeks ago

Great location & our room had a lovely view. Love the free wifi and filtered water. However, the AC / heating roars on and off all night. "Free breakfast" is disappointing. Service feels impersonal. Overall an average experience for a lot of money.

Review collected in partnership with this hotel

Was this review helpful? Yes
Gissel B, Manager at The James New York, responded to this review

Dear Msekh, Thank you for choosing The James for your travels to New York. It’s great to hear how much you enjoyed your overall stay. I’m happy you were able to enjoy some of the features of the hotel from our great location to our friendly team. We’re disappointed you didn’t get a true James experience. We hope you return... More

london
Senior Contributor
39 reviews 39 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel has a great downtown location on 6th Avenue & Grand Street, within easy striking distance of all the great shops, bars & restaurants in Soho. The lobby & rooms are discreetly hip, not screamingly trendy; furnishings are elegant & minimal but also very comfortable. I would return for the sleep quality alone - rooms are well insulated, beds... More

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Gissel B, Manager at The James New York, responded to this review

Dear LondoCLK, Glad you enjoyed your visit to The James! Thanks for taking time to share feedback. I’d have to agree with you on the views from our view from the rooftop. They’re unbeatable and being in Soho avoids the hustle and bustle of Midtown while still getting an authentic New York experience. We appreciate your recommendation. Until your next... More

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Additional Information about The James New York

Address: 27 Grand St., New York City, NY 10013
Phone Number:
Location: United States > New York > New York City > Manhattan , SoHo
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The James New York 4.5*
Number of rooms: 114
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Also Known As:
The James New York Hotel New York City

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SoHo
Once the artistic hub of New York, SoHo is now one of the premiere shopping destinations in the world. Housing everything from the most popular luxury brands to swank boutiques you won’t find anywhere else, this is a sophisticated shopper’s dream come true. Broadway is teeming with big-name stores and people during the day, while Prince and Spring Streets are the other main drags to explore. Take a detour down the quieter side streets to see the real star of the district – the world’s largest collection of intricate and elegant cast-iron architecture. What were once warehouses and art studios are now meticulously restored loft buildings favored by many of New York’s celebrities, making SoHo one of the trendiest addresses in the city.
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