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The James New York

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27 Grand St., New York City, NY 10013
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The James New York
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1,110 Reviews from our TripAdvisor Community

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New York
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed yesterday NEW

Just checked in amazing room, comfy bed and perfect in everyway. the staff is geat, the place is super clean and immaculate. we have stayed before and lalways love it. We love the beds ! It is normal size for NYC but for us the staff makes it special

Helpful?
Thank Joejoewood
Washington DC, District of Columbia
1 review
1 of 5 stars Reviewed 2 days ago NEW

I've stayed at the James a few times. Good location and nice sized rooms (for NY) with great views. The problem: Broken shower and poor customer service. Details: During our last stay we had the unfortunate experience of being in a room with a broken shower (i.e., wouldn't drain). We didn't find out that the drain was clogged until shortly... More 

Helpful?
Thank CodyR1930
Jerome C, Front Office Manager at The James New York, responded to this review

Dear CodyR1930, Thank you for providing feedback in regards to your recent stay with us at The James New York. I am very sadden to see that your recent experience was less than satisfactory. Please know that we do take our guests concerns very seriously as we go above & beyond to try to rectify a situation such as yours.... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Loved staying at the James. The beauty and warmth of the lobby make it an excellent way to wind down after a busy day. They offer a wine happy hour which is special. The rooms are lovely as well. They use an open concept which is very cool to see. The hair products aren't very good for my long hair,... More 

Helpful?
Thank Monaleves
Jerome C, Front Office Manager at The James New York, responded to this review

Dear Monaleves, Thank you for providing feedback in regards to your recent stay at The James New York! Its amazing to see that your stay was most enjoyable and that Tara was able to provide you with exceptional service. Your feedback will be shared with our team as they will be very thankful for your kind words. Thanks again and... More 

marysville ohio
Level Contributor
326 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Very nice staff always welcoming when you arrive. Nice rooms. Best thing is the free wine and cheese in the evening. Corner room upgrades are nice. Favorite place to stay in Soho. And air conditioners work (unlike some of the other hotels in Soho!)

Helpful?
Thank linda s
Jerome C, Front Office Manager at The James New York, responded to this review

Dear linda s, Thank you so kindly for providing feedback in regards to your recent stay with us. I am very happy to see that you were pleased with our accommodations while you were here. Please do come back and see us very soon as we will be happy to have you back as a valued returning guest! Warmest Regards,... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

I visited the James New York for roughly 2.5 weeks. The hotel is beautifully kept with an arty and modern vibe. The decor is modern and sleek, impeccably kept. There are nice touches of artwork and local furniture about the place which create a unique feel. The lobby staff are very friendly and attentive, always someone to assist. Rooms are... More 

Helpful?
Thank Kathryn G
Jerome C, Front Office Manager at The James New York, responded to this review

Dear Kathryn G, Thank you for your kind words! Once again Johnny strikes! He is a valuable team player at The James New York as always! We are very delighted that you were very pleased with our property, the artwork and the level of service provided by he front office team. Your feedback will be shared with the team as... More 

Huntington Beach, California
1 review
5 of 5 stars Reviewed 4 days ago NEW

Modern Hotel with Great Service. Johnny Houston (Manager) was amazing in accommodating all our needs and making sure our stay was great. Housekeeping was just as amazing - our housekeeper (Claudia) cleaned our room beyond expectations...image 2 girls in NY for 6 days and what the room looked like. When we came back to our room each day is was... More 

Helpful?
Thank Wendy E
Jerome C, Front Office Manager at The James New York, responded to this review

Dear Wendy E, Thank you for providing feedback in regards to your recent stay with us at The James New York ! We are very excited to read that Johnny & Claudia were exceptional with the level of service provided to you during your recent visit. Your feedback will be shared with Johnny, Claudia and the team as they will... More 

Stroudsburg, Pennsylvania
1 review
5 of 5 stars Reviewed 6 days ago NEW

Just spent the weekend at The James with my family and couldn't have been more pleased. The hotel is modern and sleek. The location is perfect for what we needed. We were a little surprised that there was only 2 elevators for hotel quests and the club up on the roof, but we rarely had to wait. We ordered breakfast... More 

Helpful?
Thank jaye874
Jerome C, Front Office Manager at The James New York, responded to this review

Dear jaye874, Thank you for providing feedback in regards to your recent stay at The James New York! We are very pleased the see that Erica was pleasant and accommodating while delivering your breakfast order. You feedback will be shared with Erica and the team as they will be delighted and thankful. Thanks again and we look forward to welcoming... More 

Providence, Rhode Island
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 1 week ago

Just stayed here this past weekend and was disappointed. Booked a corner room, which had a great view! However, my sheets were stained and the air quality was bad. It was either cold or too hot. The friendliest person was by far the Valet. The rest of the staff we found to be apathetic. I expected more from The James.

Helpful?
Thank Kelley_Kiki
Jerome C, Front Office Manager at The James New York, responded to this review

Dear Kelley_Kiki, Thank you so kindly for giving your feedback in regards to your stay? We are very sad to see that we did not meet your expectations during your recent stay. I am very interested in speaking with you more in regards, please feel free to contact me directly at 212-465-2000 and I will be more than happy to... More 

New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed for a night to celebrate our 9 year anniversary and were given a upgrade to a penthouse suite. Easily the best Manhattan hotel room I have ever seen, 180 degree views from the Hudson to Brooklyn. Amazing room, amazing staff, amazing hotel. STAY HERE!

Review collected in partnership with this hotel

Helpful?
1 Thank cranalex
Jerome C, Front Office Manager at The James New York, responded to this review

Dear cranalex, Thank you so kindly for providing feedback in regards to your recent stay with us at The James New York! We are happy that you love the amazing views from our Penthouse and that we were able to make your stay most enjoyable. Thanks again and we look forward to welcoming you back soon! Warmest Regards, Jerome Collins... More 

Boston, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

All of the staff was extremely helpful and genuinely friendly at all hours - from valet service to the concierge (especially Johnny), to everyone else we bumped into along the way. The lobby and rooms were stylish, modern, clean, and comfortable, and the views were wonderful. We would definitely stay here again!

Helpful?
1 Thank Meredith B
Jerome C, Front Office Manager at The James New York, responded to this review

Dear Meredith B, Its great to see that Johnny and the staff were accommodating and helpful during your recent visit with us at The James. We do our best to make all of our guests welcomed and at home. Your feedback will definitely be shared with the team as they will be humbled by your kind words. Thanks again and... More 

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Staying in SoHo

Neighborhood Profile
SoHo
Once the artistic hub of New York, SoHo is now one of the premiere shopping destinations in the world. Housing everything from the most popular luxury brands to swank boutiques you won’t find anywhere else, this is a sophisticated shopper’s dream come true. Broadway is teeming with big-name stores and people during the day, while Prince and Spring Streets are the other main drags to explore. Take a detour down the quieter side streets to see the real star of the district – the world’s largest collection of intricate and elegant cast-iron architecture. What were once warehouses and art studios are now meticulously restored loft buildings favored by many of New York’s celebrities, making SoHo one of the trendiest addresses in the city.
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