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The James New York

4.5 of 5 27 Grand St., New York City, NY 10013
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Certificate of Excellence 2014
The James New York
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The James New York
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859 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
4 of 5 stars Reviewed 3 days ago NEW via mobile

Kenny was fantastic. He was sweet, accommodating and got us a great ride to LGA. The rooms are nice but you don't get much despite the price. Very small room at $600 per night but with a fantastic view. The rooftop bar was very nice but also small. The food was very good.

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Nashville, Tennessee
1 review
5 of 5 stars Reviewed 1 week ago

I am a hotel snob and have high expectations of the locations in which I stay. On this particular trip to NYC, I opted to try The James SoHo. I have stayed at The James Chicago, and I thoroughly enjoyed my time there. From the get-go, the staff was so sincere and learned my name immediately. They checked in each... More 

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Canada
1 review
5 of 5 stars Reviewed 1 week ago

This is one of my go to hotels in New York. The location is perfect being at a quieter and more intimate end of Soho, despite being so close to the Holland Tunnel and Canal Street. The overall design of the place is slick but still warm. They have little perks like lobby treats (coffee and biscuits), complimentary car service... More 

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Gissel B, Manager at The James New York, responded to this review

Dear Ms. C, Thanks for taking time to write a review. We appreciate the feedback. Your feedback will be reviewed with our team. It is unfortunate you had such an atypical impression with some of our front desk team. All in all, I’m happy you enjoyed your visit to Soho. We hope you return soon. Your feedback will help us... More 

Rockport, Massachusetts
Top Contributor
50 reviews 50 reviews
12 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Just left the James Hotel today after a 2 night stay. Its our second time there. Love this spot. So many restaurants and shops to walk to. If your into shopping on Canal Street, its right there. Rooms are small, but plenty big enough with small table and built in setae. Beds are so comfortable. Pillows are incredible. Not a... More 

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Gissel B, Manager at The James New York, responded to this review

Dear Amt1028, It’s great to hear that you enjoyed your visit. Thanks for such a kind review. I’m glad you were able to experience the amenities we offer, especially The James Club Sky Lobby. Whether through the wine or scones, it allows us to showcase local vendors. But more importantly, thank you for acknowledging Jay & Kenny. He’s a huge... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I went to New York with my girlfriend over Thanksgiving and was planning to propose on the trip. While I had originally planned to do it outside, the cold weather made this impossible. I contacted the James Hotel as I was scrambling to find other ideas, and the staff there (particularly Keith Zytowski) was extremely accommodating. Just hours before the... More 

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Gissel B, Manager at The James New York, responded to this review

Dear Dave T, Congratulations! It’s great to hear that you and your now fiancé d enjoyed your visit. Thanks for such a kind review. I’m glad you were able to experience the amenities we offer. But more importantly, thank you for acknowledging Keith. He’s a huge asset to our team. Hopefully you’ll return very soon. Until your next visit. Cheers,... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The James Hotel is situated more than perfect in the very heart of NY's vibrant SoHo district. All kinds of shopping options - whether really high-end or rather underground NY style - are right around the corner. Also, an overwhelming range of the best dining possibilities NY has to offer are very nearby or within reasonable reach. Same for the... More 

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Gissel B, Manager at The James New York, responded to this review

Dear Felix P, Thanks for such a positive review. Our team is our greatest asset so I’ll be sure to relay your special mention to them. You mentioned features of The James that truly make it special, including the warmly modern guestrooms, prime location in Soho, our attention to detail and authentic decor. It’s great you felt welcomed. We hope... More 

san francisco
Contributor
14 reviews 14 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We travel a lot, and this is one of the best hotel experiences ever. Every staff person( especially Camilla) was beyond cordial and professional The room, view, amenities like cookies, fruit, wine and cheese etc were appreciated The location is an easy walk to Soho, Noho, Chinatown, Little Italy, ground zero, and less than 2 blocks to 10 minute subway... More 

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Gissel B, Manager at The James New York, responded to this review

Dear SanfranciscoHal, It’s great to hear that you enjoyed your visit. Thanks for such a kind review. I’m glad you were able to experience the amenities we offer, especially The James Club Sky Lobby. Whether through the wine or scones, it allows us to showcase local vendors. Hopefully you’ll return very soon. Until your next visit. Sincerely, Gissel Barriola Guest... More 

London, United Kingdom
Contributor
20 reviews 20 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Pros: Once I fixed it, bed was maybe the most comfortable I can remember sleeping in. I seriously thought about stealing the sheets and pillows. Staff and check in were flawless. Room was terrific, not huge but with a great view, very clean and comfortable. Internet was great. Room service was terrific. Gym was okay but had an incredible 17th-floor... More 

Was this review helpful? Yes 1
Gissel B, Manager at The James New York, responded to this review

Dear Charlie_ballard, It’s humbling to receive such a kind review. Thank you for choosing us for your visit to Soho. I’m glad you enjoyed some of the best features of The James, including our incredibly comfortable beds and the help of our team, and most importantly, our great views. I’m glad they left you with a positive impression. We look... More 

Livingston, New Jersey
Reviewer
3 reviews 3 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed overnight to for a business meeting with clients. Hotel was great. Staff was excellent and very helpful. Rooms are on the smaller side but immaculate. No complaints. Would absolutely stay here again.

Was this review helpful? Yes
Gissel B, Manager at The James New York, responded to this review

Dear Good T, We really appreciate you taking time to share feedback about your stay. I’m glad you had a great time. We’re glad you had a generally enjoyable time. Thanks for providing feedback. We look forward to your next visit. All the best, Gissel Barriola Guest Services Manager More 

New York
1 review
4 of 5 stars Reviewed 5 weeks ago

The location is great considering the agency I was visiting. There are plenty of shops and resturants. The room was very clean and comfortable. The fitness room on the 17th floor was nice with a great city view. The second day of my two day stay, I wasnt able to use the treadmill since one of the two machines was... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Gissel B, Manager at The James New York, responded to this review

Dear mrjOhns, Thank you for such a kind review. Great to hear that you enjoyed your stay. I definitely agree with you on The James Fitness Center. The unobstructed views of Manhattan are a nice treat. We’re glad you enjoyed your stay and hope you return soon. The rooftop bar opens to the surrounding neighborhood in the evening, but guest... More 

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Additional Information about The James New York

Address: 27 Grand St., New York City, NY 10013
Phone Number:
Location: United States > New York > New York City > Manhattan , SoHo
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — The James New York 4.5*
Number of rooms: 114
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Also Known As:
The James New York Hotel New York City
Hotel Style:
#43 Business Hotel in New York City
#75 Luxury Hotel in New York City
#86 Romantic Hotel in New York City
#125 Family Hotel in New York City

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Staying in SoHo

Neighborhood Profile
SoHo
Once the artistic hub of New York, SoHo is now one of the premiere shopping destinations in the world. Housing everything from the most popular luxury brands to swank boutiques you won’t find anywhere else, this is a sophisticated shopper’s dream come true. Broadway is teeming with big-name stores and people during the day, while Prince and Spring Streets are the other main drags to explore. Take a detour down the quieter side streets to see the real star of the district – the world’s largest collection of intricate and elegant cast-iron architecture. What were once warehouses and art studios are now meticulously restored loft buildings favored by many of New York’s celebrities, making SoHo one of the trendiest addresses in the city.