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All 451 New York City hotels

The James New York

4.5 of 5 Hotel   |   27 Grand St., New York City, NY 10013 (Manhattan)
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85%
Ranked #104 of 451 hotels in New York City
Certificate of Excellence 2014
GreenLeadersSilver level
A recent review
5 of 5 stars reviewed yesterday
RejseReview Aarhus, Denmark
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779 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (180)
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English first
Aarhus, Denmark
Contributor
11 reviews 11 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

A perfect 4 night stay in great room. Helpful and friendly staff. Understated, tasteful luxury in excellent TrIBeCa location. Bathroom with huge size organic shampoo, conditioners and wash creme. Crisp white cotton sheets in lovely bed. Loved The James!

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New York
1 review
5 of 5 stars Reviewed 3 days ago NEW

Not only is the hotel beautiful and full of amenities (one of the few hotels in Manhattan with an open air rooftop pool), but the staff is first in class. Every single person I encountered was extremely friendly and accommodating. I felt like I was the only person staying at the hotel. I had a party at the JIMMY for... More

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New York
1 review
5 of 5 stars Reviewed 3 days ago NEW

We took a 24 hr business trip to SoHo. Contacted the James Hotel and felt right at home. Would highly recommend. Personalized and friendly service. Egger at the front desk was fantastic and Eric in valet/transportation very helpful. Location of hotel made walking in the area easy with many options for dining and snacking.

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New York City, New York
1 review
5 of 5 stars Reviewed 4 days ago NEW

The James Hotel provides an amazing hotel experience in the very cool, hip SOHO area. The hotel itself is clean, modern and has a great outdoor patio space, a pool/roof deck area, a lounge and various restaurants. The staff is absolutely incredible…from the concierge, reception, bartenders to deck staff. They go out of their way to help in any way... More

Review collected in partnership with this hotel

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Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

The stratospheric Tripadvisor ratings for The James in New York led us to reserve a room during our most recent trip to NYC at this establishment. Would agree with reviewers that lobby staff are friendly and helpful, that the hotel is clean, rooms are small but nice with good views, and location is great. Be warned however that come 3... More

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London, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Visited last september and was an amazing stay! The hotel welcomed us with a luxury feel with a hotel assistant helping us to our room with our bags and they were efficient and great! The view from our room was great especially as we were high enough to see pretty much all of NYC, and loved waking up to see... More

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Gissel B, Manager at The James New York, responded to this review

Dear Heather g, Thanks for choosing The James for your visit to New York. I’m glad you enjoyed your room. Our corner rooms have the best views. Our team is our greatest asset so I’ll be sure to relay your special mention to them. The James’ luxury liberated approach to guest service strives to be genuine and unobtrusive. It’s great... More

New York
1 review
5 of 5 stars Reviewed 1 week ago NEW

I live in the neighborhood but had construction going on in my apartment. So I went down the street to The James. It was amazing, staff, etc....I felt pampered and like I had just been on vacation~~~~

Review collected in partnership with this hotel

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Gissel B, Manager at The James New York, responded to this review

Dear Ms. Lori K, We really appreciate you taking time to share feedback about your stay. I’m glad you had a great time. But more importantly, thank you for acknowledging our team. They’re a huge asset. Until your next visit. Warm regards, Gissel Barriola Guest Services Manager More

Tampa, Florida
2 reviews
5 of 5 stars Reviewed 1 week ago

What makes the James so special is not only the great neighborhood that it is in but the amazing people that work there. Everyone we encountered was friendly, helpful, and so welcoming. The rooms are well equipped, the shower and bath products are amazing! The 24 hour complimentary treats in the lobby are an extra treat. Coffee and pastries in... More

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Gissel B, Manager at The James New York, responded to this review

Dear Soccerlover4321, Thanks for taking time to share your James experience. Your loyalty and recommendation means a lot to us. I’m also happy you enjoyed the welcoming atmosphere our team strives to provide and the complimentary treats served at The James Club. We hope you return very soon. Thanks again! All the best, Gissel Barriola Guest Services Manager More

Palm Beach, Florida
Contributor
15 reviews 15 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

I've been to the James on several occasions. The first stretch was through work, and later, I stayed there with my wife. Their customer service is top notch. For example, upon pulling up to the curb, the staff immediately helped with the bags, and while unloading the car, gave all sorts of useful recommendations on what was happening in the... More

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Gissel B, Manager at The James New York, responded to this review

Dear Ace44444, I wanted to personally thank you for taking time to share about your visit to The James. Your attention to and appreciation for details are refreshing. Your feedback is very insightful. I’m glad you found the team friendly and welcoming upon your arrival. I will pass along to them your positive feedback. We strive to provide genuine unobtrusive... More

melbourne
Contributor
19 reviews 19 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Liked my stay in this hotel. Rooms were very modern and functional. Room size was OK for me solo, but may prove a little tight for a couple. Elevators are terribly slow and ground level lobby/foyer had a continual sewer smell which I assume was due to plumbing problems but was a horrible first impression every time I re-entered the... More

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Gissel B, Manager at The James New York, responded to this review

Dear Graphite, It’s disappointing to hear that you didn’t have a flawless experience. We strive to improve each day so thank you for the candid feedback. We recently had some improvements done to our vent system and will continue to better our service. I’m happy you enjoyed your overall stay and that you found your room comfortable; we hope you... More

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Additional Information about The James New York

Address: 27 Grand St., New York City, NY 10013
Phone Number:
Location: United States > New York > New York City > Manhattan , SoHo
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The James New York 4.5*
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Also Known As:
The James New York Hotel New York City

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#18 Green Hotel in New York City #70 Luxury Hotel in New York City #72 Business Hotel in New York City #82 Romantic Hotel in New York City #114 Family Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
Anchoring Soho's southwest corner, The James New York is an ideally situated, warmly modern, residential styled luxury hotel that delivers an artful blend of exquisitely hand-crafted design, intuitive service and personalized comfort. Unique features include all-glass Sky Lobby, rooftop deck and pool with river-to-river Manhattan views. The lush Urban Garden is an outdoor escape, offering seasonal entertainment, cultural events and fine cuisine. With activities including Tribeca Film Festival screenings, yoga, spa services, croquet and more, the Urban Garden is a hub for creative communities to gather and interact. Guests are invited to dine at David Burke Kitchen which offers wholesome and hearty modern American food, locally sourced and presented in the creative and whimsical style that is Burke's trademark. Enjoy cocktails at JIMMY, our rooftop bar which boasts a sexy social atmosphere, with an enclosed bar and lounge set against 360-degree views of the Manhattan skyline. ... more   less 
Number of rooms
114

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