We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The James New York

Certificate of Excellence
Hotel website
Hotel deals
27 Grand St., New York City, NY 10013
Special Offer
Up to 30% Off Suites
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
The James New York
Professional photos View all
Browse nearby
The James New York
Write a Review

931 reviews from our community

Traveler rating
    555
    236
    81
    36
    23
See reviews for
92
458
51
169
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (223)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (931)
  • Mar-May only
    (224)
  • Jun-Aug only
    (255)
  • Sep-Nov only
    (252)
  • Dec-Feb only
    (200)
All months
San Francisco, California
Contributor
14 reviews 14 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We have stayed at this hotel several times and it is now our default hotel in New York. The location in the heart of SoHo is perfect for great access to shopping and restaurants. The hotel itself is gorgeous, with high-quality amenities and decor. And they do a very good job of making you feel special and looked after throughout... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Copenhagen, Denmark
Senior Contributor
47 reviews 47 reviews
27 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 1 week ago

The James Hotel has a good location with lots of shops, restaurants, bars etc. around. The hotel is modern and clean, with great twists to the interior design, such as cool art pieces. Our room was comfortable and spacious, and the view was great overlooking other high rise buildings. It really brought it home to us that we were in... More 

Was this review helpful? Yes 1
London, United Kingdom
Top Contributor
58 reviews 58 reviews
7 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 1 week ago

we stayed at the james for 5 nights and gound it to be conveniently located and of a walkable distance to neighbouring areas such as greenwich village, the financial district, little italy etc. the rooms were a little cramped but luckily we were given rooms high up and the view of the downtown skyline was stunning with lots of natural... More 

Was this review helpful? Yes
Contributor
16 reviews 16 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is outstanding. Great service and very friendly. Stunning roof top bar and restaurant. Very unique and the location is awesome in the centre of Soho and close to restaurants and boutiques. Really enjoyed the stay even so the night was very short for us as we had to leave early but the night portiere was so nice that... More 

Was this review helpful? Yes
Ottawa, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is by far our favourite hotel in NYC. Super modern, great design, small but perfect, sleek rooms. Great beds and bathrooms, toiletries, frette sheets and bathrobes. Luxurious and if you take advantage of some deals, the costs are not exorbitant. While staying in soho can seem a bit out of the way, it's such a great spot to walk... More 

Was this review helpful? Yes
New York
1 review
5 of 5 stars Reviewed 2 weeks ago

Really enjoyed this property. The pictures found on line really do not show this property off very well, much better in person. Love the daily lobby amenities and water in the room. The pool is much smaller than the pictures make it look. Clean modern aesthetic, pleasant staff and really good location. Corner room is a must.

Review collected in partnership with this hotel

Was this review helpful? Yes
Anna S, Guest Relations Manager at The James New York, responded to this review

Dear mrchristians, We really appreciate you taking time to share feedback of your stay. It is great to hear that you had a great time. You pointed out to some of our most unique features, including our location and modern design. I am glad you were able to experience the amenities we offer, such as complimentary triple distilled water and... More 

Boston, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We expected more from our stay at The James. Checking in was difficult, the staff was not overly helpful, the rooms were well appointed but small even for NYC standards. If you do stay there, check your bill carefully - upon checkout they added a charge for room service we never ordered and then after we checked out they incorrectly... More 

Was this review helpful? Yes
Anna S, Guest Relations Manager at The James New York, responded to this review

Dear MAW237, It is disappointing to hear that your first stay with us wasn’t flawless. Thank you for taking time to share about your stay. It is unfortunate that you encountered the series of issues you describe. We will inform our team in order to continue to improve. I'm disappointed to hear that our staff wasn’t helpful; this is definitely... More 

Groot-Ammers, Zuid-Holland, Netherlands
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel room is not special. Catagory *** \ ****. What the hotel makes it special is the rooftop bar. Soho area is great. A short distance there are many bars and good restaurants. Shopping street 5 minutes walk. Restaurant in the hotel is quite good. Much has been written about the rooftopbar. This is really great! Super stylish, incredibly New... More 

Was this review helpful? Yes
Anna S, Guest Relations Manager at The James New York, responded to this review

Dear TDL741, Thanks for your positive feedback and thanks for choosing The James New York for your visit. I am glad you were able to appreciate some of the hotel's best features including our famous rooftop bar - JIMMY, and the convenient central Soho location amidst multiple shops, restaurants and bars. We hope you return very soon. Sincerely, Anna Shakhovskaya More 

Chicago, Illinois
Top Contributor
54 reviews 54 reviews
35 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Nothing horrible, but lots of small inconveniences that would cause me to think twice before staying here again. - Coffee and tea were not replenished daily, and there were no coffee stirrers or spoons, so we had to stir our coffee with the giant cocktail muddler. Also, the tray with the coffee maker was left out on the table which... More 

Was this review helpful? Yes 2
Anna S, Guest Relations Manager at The James New York, responded to this review

Dear ElevenBus, It’s disappointing to hear that you didn’t have a flawless experience. Comments like yours will help us improve, and will assist us in our plans for future remodeling. On a positive note I'm happy that you were able to enjoy some of the James best features including complimentary high speed WiFi, and magnificent views, but most importantly that... More 

San Jose
2 reviews
5 of 5 stars Reviewed 4 weeks ago

I was in town for the Tribeca Film Festival. This hotel was excellent proximity to the festival venue. The staff is excellent - helpful, friendly, and very efficient. I highly recommend grabbing a drink or a meal at the on-site bars and restaurant - the old fashioned I had at JIMMY was one of the best cocktails I've ever had.... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Anna S, Guest Relations Manager at The James New York, responded to this review

Dear Nicole R, Thank you for your positive review. I'm very happy to see that you enjoyed your stay. It is nice to see that our location was perfect, the food at our on-site restaurant David Burke's Kitchen and the drinks at the rooftop bar Jimmy were excellent, and most importantly that you enjoyed our service. Our concierge and door... More 

Questions? Get answers from hotel staff and past guests. Ask a question

359 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (168)
Viewed
View from room (21)
Viewed
Room/suite (45)
Viewed
Hotel & grounds (33)
Viewed
Pool/beach area (21)
Viewed
Bathroom (7)
Viewed
Business center/function rooms (1)
Viewed
Dining (1)
Viewed
Other (39)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (170)
Viewed
Amenities (21)
Viewed
Corner King Studio (41)
Viewed
Pool (2)
Viewed
Restaurants and Bars (48)
Viewed
The Hotel (58)

Management photos: Courtesy of the property manager

Viewed
All management photos (21)
Viewed
Room/suite (4)
Viewed
View from room (2)
Viewed
Business center/function rooms (2)
Viewed
Pool/beach area (1)
Viewed
Hotel & grounds (3)
Viewed
Bathroom (2)
Viewed
Other (7)
Check In Check Out
Show Prices
Hotels you might also like...

Staying in SoHo

Neighborhood Profile
SoHo
Once the artistic hub of New York, SoHo is now one of the premiere shopping destinations in the world. Housing everything from the most popular luxury brands to swank boutiques you won’t find anywhere else, this is a sophisticated shopper’s dream come true. Broadway is teeming with big-name stores and people during the day, while Prince and Spring Streets are the other main drags to explore. Take a detour down the quieter side streets to see the real star of the district – the world’s largest collection of intricate and elegant cast-iron architecture. What were once warehouses and art studios are now meticulously restored loft buildings favored by many of New York’s celebrities, making SoHo one of the trendiest addresses in the city.
Explore this neighborhood
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities