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The James New York

4.5 of 5 27 Grand St., New York City, NY 10013
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#110 of 453 Hotels in New York City
805 Reviews 4.5 of 5 stars
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The James New York
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The James New York
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805 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Sao Paulo, Brazil
1 review
4 of 5 stars Reviewed 5 days ago NEW

The location is good: close to good stores, bars, restaurants and two subway's lines. The Wifi and the staff is excellent. But, the pool parties makes the hotel a little bit noisy and the elevators slow.

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2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I went to NYC to accompany my wife for her business trip. We had an amazing stay with staff like Jay giving us his recommendations on where to go in other borroughs. Kenny was uber accomodating with getting transportation to and from places and holding our luggage so we can enjoy New York till the moment we left. Look forward... More

Was this review helpful? Yes 1
Berkeley, California
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Great location on Grand Street in SoHo. Cool look and feel. A tad too cool for comfort (with second floor lobby and elevator issues to accommodate rooftop bar.) Rooms are small. Clean. Could use touch-up. Mattress was soft. Very quiet considering we were on 4th floor facing 6th avenue. Very pricey.

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Fort Lauderdale
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My husband and I spent the weekend there for the US Open. Large rooms (for NY) and even better bathrooms! Big enough for two. Lovely in room bar and toiletries. Check in (12:30am) was a breeze and they were waiting for us! Continental breakfast was perfect to grab on way out. Restaurant was top-notch. Rooftop pool and bar were so... More

Was this review helpful? Yes 1
Jakarta, Indonesia
Senior Contributor
48 reviews 48 reviews
5 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The James hotel is a recent addition to the SoHo landscape in NY. It is a quaint hotel, very conveniently located in the heart of SoHo, close to excellent dining, the Metro and smack in the middle of lower Manhattan. Everything about the hotel can be described as minimalistic, small but not too small. The rooms have a wonderful view... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Stayed at the James hotel for a quick getaway with some friends. It was fantastic. The concierge Morgan Cohen was so helpful. She assisted us in getting tickets for the 9/11 museum and recommendations on where to eat. She was great! The hotel was in a great location. Would definitely go back.

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Gissel B, Manager at The James New York, responded to this review

Dear Jaime28 Thanks for the rave review. It seems like you got a full authentic James experience. We pride ourselves on our attention to detail and genuine approach to guest service. But more importantly, thank you for acknowledging Morgan. She’s a huge asset to our team. Until your next visit. Cheers, Gissel Barriola Guest Services Manager More

New York
1 review
5 of 5 stars Reviewed 1 week ago

Every single staff member was extremely friendly and helpful. Rooms were small but contemporary & smart design far outweighed this. Beds were comfortable and room quiet. Book a high floor- views are excellent. Roof top bar is fantastic. Walk to shops, restaurants, Ground Zero. Canal St. Metro right around the corner.

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Gissel B, Manager at The James New York, responded to this review

Dear 62 Melissa, Your kind review is deeply appreciated. Thank you for taking time to share your luxury liberated experience. Our team strives to provide genuine yet unobtrusive service and seeing their hard work pay off with feedback like yours is very gratifying. It sounds like you were able to enjoy most of our unique amenities/features. Hopefully you can enjoy... More

13 reviews 13 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed here on our last night in the US before flying home. After a hectic couple of weeks I wanted somewhere I could relax and just chill out for the last 2 days. The hotel advertises itself as having an amazing roof top pool which I thought would be perfect to catch some last minute sun. Upon checking in on... More

Was this review helpful? Yes 1
Gissel B, Manager at The James New York, responded to this review

Dear Cornishboy99, Thanks for taking time to share your James experience. It’s disappointing to hear that you didn’t have a flawless experience. We strive to improve each day so thank you for the candid feedback. The rooftop bar opens to the surrounding neighborhood in the evening but guest satisfaction and comfort are of utmost importance to us so I apologize... More

Brisbane, Australia
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed 1 week ago

Very cool hotel but ... despite the fact that New York is renowned for small hotel rooms - ours was exceptionally small. We didn't realise until the day before check out that we actually had the smallest room in the hotel (I think it was 603). It's on the third floor next to the cleaners closet which makes it noisy... More

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Gissel B, Manager at The James New York, responded to this review

Dear Brisbanefirstimer, We really appreciate you taking time to share feedback about your stay. We apologize that you found our room small, during your next stay may I suggest one of our corner king rooms which are much more spacious. We look forward to your next visit. We will review your feedback with our team. If you’re willing to give... More

2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

There are some reviews on this site saying that the service was indifferent, inefficient and rude. These people must have been staying at a different James Hotel NYC. The one I stayed at was beautifully presented with impeccable hospitality and service. Everyone went so far and above an expectation of a hotel to be courteous, efficient and welcoming. The place... More

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Gissel B, Manager at The James New York, responded to this review

Dear Steve K, Thanks for such a positive review. Our team is our greatest asset so I’ll be sure to relay your special mention to them. The James’ luxury liberated approach to guest service strives to be genuine and unobtrusive. It’s great you felt welcomed. We hope you return very soon, perhaps in the summer to enjoy the plunge pool!... More

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Additional Information about The James New York

Address: 27 Grand St., New York City, NY 10013
Phone Number:
Location: United States > New York > New York City > Manhattan , SoHo
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The James New York 4.5*
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Also Known As:
The James New York Hotel New York City

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View from room (2)
Business center/function rooms (2)
Pool/beach area (1)
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Room/suite (4)
Bathroom (2)
Other (7)
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