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All 452 New York City hotels

Sheraton Tribeca New York Hotel

4.0 of 5 Hotel   |   370 Canal Street, New York City, NY 10013 (Manhattan)
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Ranked #297 of 452 hotels in New York City
A recent review
3 of 5 stars reviewed 5 days ago
Daniel S
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1,014 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (234)
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English first
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 of 5 stars Reviewed 5 days ago NEW

I stayed at this hotel during a business trip. The room and stay is average and nothing to write home about. Nothing really bad to say though about the service and comfort level. Disappointing pay-for-wifi in the room but that's hardly unusual - free in the lobby. I very rarely use earplugs when I sleep, but this hotel was the... More

Was this review helpful? Yes
Nicholas A, Manager at Sheraton Tribeca New York Hotel, responded to this review

Thank you for choosing the Sheraton Tribeca as your place of accommodations. We are glad that you enjoyed your stay and encourage you to book one of our club guest rooms so that you have the opportunity to enjoy our one of a kind club terrace. Warm regards, Nicholas Amato Assistant General Manager Sheraton Tribeca New York More

Los Angeles, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

Stayed at the Sheraton Tribeca for three nights. The Good: Staff was friendly. There is a 24-hour convenience store right next door that has most everything you could want. The Disappointing: It's August, so busy time of year - got it. But paying over $300 a night for a room reminiscent of a decent Holiday Inn seemed a little extreme.... More

Was this review helpful? Yes
Nicholas A, Manager at Sheraton Tribeca New York Hotel, responded to this review

Thank you for taking the time to share your experience. We are glad to hear that overall you enjoyed your stay. We will be updating all hallway carpet and vinyl shortly so when you return we hope you like it. Thank you for your patronage. Warm regards, Nicholas Amato Assistant General Manager Sheraton Tribeca New York Hotel More

D.C.
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Overall good stay. The Starbucks kiosk in the lobby was not dependable, but there is a dunkin donuts a block away with good coffee. Staff was friendly. Hotel was bright. Rooms are clean and a good size with a decent sized bathroom. The bed was very comfortable with good linens. Didn't have a view, but our 4th floor room was... More

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Nicholas A, Manager at Sheraton Tribeca New York Hotel, responded to this review

Thank you for sharing your wonderful experience. We thank you for your patronage and look forward to your return. Best regards, Nicholas Amato Assistant General Manager More

Perth, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The stay started off great. The area is very convenient to lower Manhattan, close to numerous subway lines and many restaurants and shops. The staff were initially very helpful and kind, but at the end of our stay everything changed. We had arranged a driver to take us from the hotel to Newark, as we had 5 pieces of luggage... More

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Wilberto O, Assistant Front Office Manager at Sheraton Tribeca New York Hotel, responded to this review

Thank you so much for taking the time to provide this feedback, while I am happy to hear the staff was very accommodating and it started off so positively it saddens me to hear that your opinion changed at the end. I would like to recover from the challenges you were encountered with with our concierge and taxi service. Please... More

Annapolis, Maryland
Contributor
13 reviews 13 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Located in lower Manhattan on Canal Street, this is an older property with typically smaller New York City sized rooms. But the price was unbeatable at 2:09 on a weekday in August when other similar properties were twice the price. The restaurant didn't open for dinner as advertised, but who needs it when there's so much else in walking distance.... More

Was this review helpful? Yes
Wilberto O, Assistant Front Office Manager at Sheraton Tribeca New York Hotel, responded to this review

Hello, Thank you for the note. Hope to see you again!!! Assistant Front Office Manager, Wilberto Olivera More

southern ontario
Top Contributor
108 reviews 108 reviews
28 hotel reviews
127 helpful votes 127 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent a week here August 6-13 with a friend - we loved it! It was our first time to NYC so we weren't sure what to expect. The hotel was clean, the room was clean, quiet, bed was good. It was a typical room size...didn't spend much time in it so it didn't matter to us anyway. From the reception... More

Was this review helpful? Yes
Wilberto O, Assistant Front Office Manager at Sheraton Tribeca New York Hotel, responded to this review

Thank you for the amazing feed back. I am glad to hear that you had such a great experience here at the Sheraton Tribeca. We look forward to your return in the future. Assistant Front Office Manager, Wilberto Olivera More

Fairbury, Nebraska
Top Contributor
155 reviews 155 reviews
39 hotel reviews
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I can't believe the negative review complaining the rooms are too small and blah blah We need three rooms in August 2014 and decided to upgrade to the club rooms The rooms are twice as big and definitely modern compared to anything you would see in Paris or Rome. People forget in New York City rooms are small try to... More

Was this review helpful? Yes
Wilberto O, Assistant Front Office Manager at Sheraton Tribeca New York Hotel, responded to this review

Thank you for the amazing feed back. I am glad to hear that you had such a great experience here at the Sheraton Tribeca and that the staff provided the exceptional service we strive for. We look forward to your return in the future. Please reach out to me during your next visit at wilberto@sheratontribeca.com as I would like to... More

1 review
1 of 5 stars Reviewed 2 weeks ago

This hotel cancelled my reservation for a double bed room and tried to squeeze 4 people in a room for 2 people without any compensation. They cancelled without telling me and worse, it's illegal put more people than the facility's maximum capacity. This hotel think more about the money than the safety. I would avoid a hotel in this conditions!... More

Was this review helpful? Yes
Nicholas A, Manager at Sheraton Tribeca New York Hotel, responded to this review

Fernanda, Thank you for sharing your experience on tripadvisor. We are truly shocked and sorry about the experience you encountered while you were our guest. As you may read other reviews this is not the kind of experience our hotel creates for our guests. With that said I urge you to contact me directly so that I may address the... More

Chicago, Illinois, United States
Contributor
16 reviews 16 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The room is a bit small, as many NYC hotels, but bright and well maintained. The King size bed took up much of the room and the bathroom was small, yet modern. The workout facility was average size, but I was disappointed they did not have any free weights. The elevators are a bit slow and can get crowded. The... More

Was this review helpful? Yes 1
Wilberto O, Assistant Front Office Manager at Sheraton Tribeca New York Hotel, responded to this review

Thank you so much for taking the time to provide this feedback, we are very sorry that we failed to meet your expectation during your stay and would like to recover from the challenges and assure that all matters are rectified. Please contact me directly during your next visit at wilberto@sheratontribeca.com so that I can personally accomodate you. Assistant Front... More

Millville, DE
Top Contributor
109 reviews 109 reviews
15 hotel reviews
51 helpful votes 51 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I booked this hotel for a single night due to its location between Chinatown and Little Italy. How bad could one night be.....pretty bad!!!!! The physical plant and location are a problem. The hotel is poorly laid out with small rooms and very narrow halls. The halls become echo chambers and sound carries throughout the floor. The hotel is also... More

Was this review helpful? Yes 3
Wilberto O, Assistant Front Office Manager at Sheraton Tribeca New York Hotel, responded to this review

Thank you so much for taking the time to provide this feedback, we are very sorry that we failed to meet your expectations during your stay. Please contact me directly at wilberto@sheratontribeca.com as I would like to investigate further. I would also like to invite you back to not only change your perceptions, but to assure that your stay with... More

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Additional Information about Sheraton Tribeca New York Hotel

Address: 370 Canal Street, New York City, NY 10013
Phone Number:
Location: United States > New York > New York City > Manhattan , SoHo
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Sheraton Tribeca New York Hotel 4*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#152 Luxury Hotel in New York City #222 Romantic Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
Whether you’re traveling for business or pleasure, we’ve got it all. Our 1,000-square-foot state-of-the-art fitness center is open 24 hours a day and features a wide range of cardio equipment. And enjoy The Link Experienced with Microsoft® in the heart of our lobby. Feel free to surf the web on our terminals or bring your laptop for complimentary wireless High Speed Internet Access. Our modern, energetic lobby was designed so you can socialize with new friends or old. ... more   less 
Number of rooms
369

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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