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Langham Place, New York, Fifth Avenue

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400 Fifth Avenue, New York City, NY 10018 (Formerly The Setai Fifth Avenue)
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Langham Place, New York, Fifth Avenue
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1,456 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for Langham Place, New York, Fifth Avenue
See the most recent reviews
Sydney, Aust
Level Contributor
74 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked the Langham suite at this hotel for 3 nights (triple share) and requested an extra roll-a-way bed. The suite was beautiful, very roomy with plenty of light. The room had a small separate lounge area as well as kitchen. Soft drinks and water in the fridge was free (and refilled every day). A huge plus was the included... More 

Was this review helpful? Yes 2
LanghamPlaceNYC, Manager at Langham Place, New York, Fifth Avenue, responded to this review

Thank you for sharing your positive review of Langham Place! I am honored that you chose to stay with us when you were in New York. I'm so glad that you were able to make sure of the washer/dryer in your suite, as well complimentary soft drinks and water available to all of our guests. I hope we will have... More 

Shanghai
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We only stayed there for two nights mainly for its location. It was an extremely good location, we literally just walked to most of the places. The room was big with a nice terrace. Unfortunately it was too cold and snowy so we didn't use it at all. The service was not bad but lack certainly personal touch - I... More 

Was this review helpful? Yes 2
LanghamPlaceNYC, Manager at Langham Place, New York, Fifth Avenue, responded to this review

Dear Sir, Thank you for sharing your review on TripAdvisor. We appreciate your candor and willingness to share your experience. I am very disheartened to read that you feel that you weren't treated appropriately during an already stressful situation - a lost reservation. I want to apologize for any inconvenience or unpleasantness you experienced. I would be grateful to be... More 

Boston, Massachusetts
Level Contributor
38 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have been staying at the Langham many times over the years - in fact, since it opened in as The Setai 5th Avenue back in 2010. At the time I gave it a 5 star review on TripAdvisor. When it became the Langham Place I started having doubts about the service - which my last visit fully confirmed. I... More 

Was this review helpful? Yes 4
LanghamPlaceNYC, Manager at Langham Place, New York, Fifth Avenue, responded to this review

Dear Madam, Thank you for sharing your review of Langham Place, New York. I appreciate you choosing to stay with us when you were in New York and giving us your honest feedback. It troubles me to read that you didn't feel that the service we provided was anything special. If you are so inclined and would like to elaborate... More 

Oslo, Norway
Level Contributor
122 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for 6 nights in the end of June. Hotel is centrally located on 5th ave right in the center of things. Hotel is rather new with modern spacious rooms. Bed was comfortable and if I should complain about anything I would hope for better quality sheets and some different lightbulbs in the floor lamp. They were the industrial... More 

Was this review helpful? Yes 1
LanghamPlaceNYC, Manager at Langham Place, New York, Fifth Avenue, responded to this review

Thank you for sharing your review of Langham Place. I am happy that you chose to stay with us when you were in New York! You were very complimentary in your review, which we very much appreciate. But thank you as well for sharing your honest feedback about some of our in-room features. We use Pratesi Linens but, should you... More 

Centreville, Virginia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fantastic hotel to stay in! The rooms are well appointed and super spacious.... Like having an apartment in the heart of NYC. The staff is welcoming and kind. Frank, the bellman as well as David, the concierge, are beyond amazing! Super attentive and the best part is they know how to anticipate your needs and are very helpful. During our... More 

Was this review helpful? Yes 1
LanghamPlaceNYC, Manager at Langham Place, New York, Fifth Avenue, responded to this review

Dear Madam, Thank you for sharing your positive review of Langham Place! I am honored that you chose to stay with us when you were in New York. I'm so happy that you enjoyed your accommodations. Thank you as well for the compliments about Ai Fiori. We are so proud to have AltaMarea group as a partner and to count... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Our room (Executive Place) was spacious, luxurious, and quiet. We were able to relax as much as we wanted and were not disturbed. The concierge team (David in particular) and the porter team (Dwayne in particular) were so friendly and helpful; they really made an effort to make us feel welcome and assist us when they could. The complimentary car... More 

Was this review helpful? Yes 1
LanghamPlaceNYC, Manager at Langham Place, New York, Fifth Avenue, responded to this review

Thank you for sharing your positive review of Langham Place, New York. I am honored that you chose to stay with us to celebrate your engagement. I'm so happy to hear our team was able to help you mark that occasion in a special way. I am so glad that we were able to get you the room you wanted... More 

1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I love this hotel. Rooms are spacious and service is excellent. However, my last stay, I felt it is being a bit neglected. Perhaps because of the remodeling work, or perhaps because of turnover of staff... I felt no one knows who is coming in and going out. They just says hello to everyone and any one. I usually book... More 

Was this review helpful? Yes 3
LanghamPlaceNYC, Manager at Langham Place, New York, Fifth Avenue, responded to this review

Dear Sir, Thank you for sharing your feedback on your experience at Langham Place, New York. I am honored that we can count you among our repeat guests. We appreciate your compliments to our guest rooms and our services, such as the free beverages in the mini-bar and in-room Nespresso. Thank you for your patience with the current remodeling we... More 

Germany
Level Contributor
138 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were very pleased with our six night stay at Langham Place on 5th Ave. The location is hard to beat, you step out of the door and are in the center of everything. Despite the busy location our room (on the rear of the building) was very quiet. The hotel itself is very pleasant, rooms are much bigger than... More 

Was this review helpful? Yes 1
LanghamPlaceNYC, Manager at Langham Place, New York, Fifth Avenue, responded to this review

Thank you for sharing your positive review of Langham Place, New York! I am honored that you chose to stay with us when you were in New York. I am so happy to know that you enjoyed your stay and that your room and its location within the building allowed for you to have a tranquil stay. I'm also happy... More 

Noida, India
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Okay , first of all I'd like to personally thank all the staff right from the door officer , reception staff , concierge David and the house keeping for making it such a warm and pampered stay . Secondly I'd like to appreciate the think tank behind this hotel who so thoughtfully worked over even the minutest of details of... More 

Was this review helpful? Yes 3
LanghamPlaceNYC, Manager at Langham Place, New York, Fifth Avenue, responded to this review

Thank you for sharing your positive review of Langham Place, New York! I am honored that you chose to stay with us when you were in New York. We know it can often be stressful to travel with a small child. I am so happy to hear that our team made it a most pleasant experience for you. I'm also... More 

Philadelphia, Pennsylvania
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Langham Place has always been a place that seemed like a good option for my family to stay in for a trip to New York, and in June, our stay did not disappoint! I booked a Family One Bedroom Suite, and promptly after the reservation was made, we were contacted by a member of to concierge team to ensure that... More 

Was this review helpful? Yes 2
LanghamPlaceNYC, Manager at Langham Place, New York, Fifth Avenue, responded to this review

Thank you for sharing your positive review of Langham Place, New York! I am honored that you chose to stay with us when you were in town with your family. We created the Family Suite with families like yours in mind. I'm so happy that you enjoyed your accommodations, and equally pleased that you were able to take advantage of... More 

Hotel Review Summarization

What travelers say

  • Room service(14)
  • Soft drinks(7)
  • Nice touch(7)
  • Very friendly(3)
  • Studio suite(3)
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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
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