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Andaz 5th Avenue

4.0 of 5 485 5th Avenue, New York City, NY 10017
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#28 of 453 Hotels in New York City
1,351 Reviews 4.5 of 5 stars
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Andaz 5th Avenue
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1,351 reviews from our community

Traveler rating
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    84
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    10
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (323)
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Senior Contributor
26 reviews 26 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Perfectly situated on a quiet side street near the NY Public Library and Bryant Park. You'll enjoy grabbing lunch from one of the many sandwich and salad shops and eating in the park. Close to shopping/drug stores/subway, and a short walk to Times Square and Broadway shows. The hotel itself is a perfect retreat for someone who is easily overstimulated... More

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melbourne
Senior Contributor
46 reviews 46 reviews
29 hotel reviews
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The casual and hip concept behind the hotel is great - young staff, cool loft style rooms, relaxed feel. The problem is that neither the lobby or check in counter design or the staff actually achieve the desired aim. The central island style check in desk means that all the staff face (and chat to) each other and guests feel... More

Was this review helpful? Yes 2
Andaz5thAveMgr, Assistant Director of Rooms at Andaz 5th Avenue, responded to this review

Dear langkawi-lisa, Thank you for staying with us. I am most embarrassed and disappointed to hear that you had such a poor experience and did not enjoy your time with us. Please accept my humble apologies for any inconveniences caused. Kindly contact me at ratna.steden@andaz.com or +1 212 699 5520 at your earliest convenience to further discuss your concerns. Looking... More

starsparkles
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We've stayed at this hotel since its inception, and everything that wowed before is a little less so now. The rooms need refreshing at this point. The spare off-white furnishings were stained. Only the suites have those tubs and large dressing areas, otherwise you have only a tiny glass hanging closet for your things and you'll have to leave your... More

Was this review helpful? Yes 2
Andaz5thAveMgr, Assistant Director of Rooms at Andaz 5th Avenue, responded to this review

Dear starsparkles, Thank you for staying with us. It is unfortunate that you had a disappointing stay experience on your recent visit. Please accept my sincerest apologies for falling short in meeting your expectations this time. I hope that you will consider to stay with us again in the future so we can regain your trust in our hotel and... More

London
Top Contributor
106 reviews 106 reviews
38 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is situated on 5th. Avenue just opposite the Public Library - its an easy walk to Bryant Park, Time Square, the Empire State Building, Grant Central and loads of of other places. The staff at check in were friendly and efficient. Public areas have a lively buzz and we particularly liked the small residents lounge were they served... More

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Cardiff, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We absolutely love the Andaz brand and try to seek them out whenever we plan a trip as we have always had such great service and rooms. This trip was a slight exception. The hotel is amazing, extremely modern with high tech rooms and amazing bathrooms. I especially love the replenished snacks and soft drinks, which is how it should... More

Was this review helpful? Yes
Andaz5thAveMgr, Assistant Director of Rooms at Andaz 5th Avenue, responded to this review

Dear Danlewisj, Thank you for staying with us at Andaz 5th Avenue. We appreciate your honest feedback. It is unfortunate that the Loft king room was not the most suited room type for your needs and that you were disappointed with the layout and functionality. On your next visit you should definitely try one of our spacious Andaz XL View... More

Marblehead, Massachusetts
Top Contributor
66 reviews 66 reviews
33 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

First visit to the Hyatt Andaz 5th Avenue. Came highly recommended from a colleague. Check-in was nice. The bottle of Saratoga sparking water on arrival was a nice touch. Rooms was interesting. I think it was called a loft room. Some of the finishes were definitely showing some wear and tear -- the desk chair was all frayed on the... More

Was this review helpful? Yes 2
Charlotte, North Carolina
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

My wife and I stayed for 3 nights in September. The hotel staff was very friendly at check in. The room was fairly large and very nice and clean. The bathroom area was large with a very modern design. They also give complimentary water, soft drinks, snacks in the minibar. The location was also great, next to Bryant park and... More

Was this review helpful? Yes
Denver, Colorado
Top Contributor
60 reviews 60 reviews
6 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed 1 week ago

We had a suite on one of the highest floors so from a room perspective, obviously we were pleased 4*. The service was very gracious and attentive 4*. Location is extremely central and 5*. The only negative is the bland, dull lobby/reception area. Very unimaginative. Restaurant uninspiring but decent. But if all you care about is awesome location, good room... More

Was this review helpful? Yes 3
Andaz5thAveMgr, Assistant Director of Rooms at Andaz 5th Avenue, responded to this review

Dear Fair Critic Y, Thank you for staying with us. I am pleased to hear that you enjoyed your suite, our location and our service. It is unfortunate that you disliked our lobby concept and weren't completely wowed by our restaurant. I hope that we can welcome you back in the near future to make up for the less than... More

Mount laurel
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

This is my third review of this property in about 2 1/2 years. Stayed here during the end of the US Open and the beginning of Fashion Week. With the exception of our host every employee was very friendly and helpful. Our host was distant and seemed a bit shy, if not cold. After check in we would have had... More

Was this review helpful? Yes 3
Andaz5thAveMgr, Assistant Director of Rooms at Andaz 5th Avenue, responded to this review

Dear Stephen K, Thank you for staying with us regularly. I am very disappointed to know that your most recent visit during the US open was not as good as previous visits. I truly appreciate your honest feedback that helps us to improve our customer service and the room quality. Thank you for letting us know about the areas in... More

Tampa
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Rooms are clean and staff friendly,but inexperienced with providing quality service. I am a Hyatt Diamond member and felt the young staff was not well trained on how to make a guest feel really welcome. They need training by experienced management. Elevators were slow.Location is good. Not a bad hotel,but there are better for the price

Was this review helpful? Yes
Andaz5thAveMgr, Assistant Director of Rooms at Andaz 5th Avenue, responded to this review

Dear CMJ Stewart, Thank you for staying with us. I am disappointed to hear that we fell short in meeting your expectations on your recent stay. Your loyalty as a Hyatt Gold Passport Diamond member is most important to us and I am sincerely sorry that your experience was not satisfactorily. I hope that you will give us another chance... More

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Hotel Summarization (Beta)

What travelers say

  • Grand Central(32)
  • Room service(32)
  • Bryant park(31)
  • Great location(26)
  • Mini bar(25)
  • Nice touch(21)
  • Times Square(12)
  • Very friendly(3)
  • Foot baths(3)

Additional Information about Andaz 5th Avenue

Address: 485 5th Avenue, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Manhattan , Murray Hill
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Andaz 5th Avenue 4*
Number of rooms: 185
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Also Known As:
Andaz 5th Avenue Hotel New York City

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