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The Chatwal, A Luxury Collection Hotel, New York

5.0 of 5 130 West 44th Street, New York City, NY 10036
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Certificate of Excellence 2014
The Chatwal, A Luxury Collection Hotel, New York
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The Chatwal, A Luxury Collection Hotel, New York
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702 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for The Chatwal, A Luxury Collection Hotel, New York
See the most recent reviews
Montreal, Canada
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This gem of a hotel is located in the middle of Times Square yet has very quiet rooms. The hotel staff pays attention to every little detail. You're also provided with complementary butler service, which you can use for things like ironing your clothes, shinning your shoes or running small errands. The rooms are ultra modern and are impeccably clean.... More 

Was this review helpful? Yes
Axel_Fischer, Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review

Dear 333FrequentTraveler, Thank you for taking the time to review your stay at The Chatwal. It was a pleasure to serve you, and we appreciate that your review will inform guests of the type of boutique experience they can expect from our hotel. Hopefully, you had a fine visit to New York City. Please keep us in mind the next... More 

Contributor
11 reviews 11 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I'd absolutely recommend The Chatwal to anyone seeking for a perfect base for a few days (and nights) in town. To start with, the location is convenient (walking distance to all the theaters, stores - 5th Ave and Times Square are right around the corner), yet rather quiet (try to get a room on the rear of the building). We... More 

Was this review helpful? Yes 1
Axel_Fischer, Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review

Dear KKSierra, Your recommendation of The Chatwal is highly appreciated. It is humbling to hear that above all, it is the efforts of our staff that made your stay outstanding. We will let Juan and James know that their hard work has been noted. It is unfortunate that the Red Door Spa was fully booked during your stay, as a... More 

Los Angeles, California
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Beautiful Art Deco boutique with gorgeous rooms, great bathrooms, and a wonderful staff. Don't love the location, which is close to Times Square, but it is a top luxury choice in ny. The hotel is immaculate in the way its kept. Recommended

Was this review helpful? Yes
Los Angeles, California
Top Contributor
121 reviews 121 reviews
26 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is my 15th trip to NYC this year and my 8th or 9th different hotel (Peninsula, St. Regis, Waldorf Towers, Mandarin, etc.) and the Chatwal is my new favorite. From the moment I arrived everyone has been helpful and friendly (sometimes you don't get that in NYC). I booked through AMEX Platinum and am a Starwood frequent stayer and... More 

Was this review helpful? Yes
Axel_Fischer, Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review

Dear Mark J, We are delighted to hear we are your new favorite hotel in New York. As a loyal Starwood guest, it is our pleasure to ensure your stay is perfect from check-in to checkout. We hope this remained true throughout your stay, and that you will keep us in mind for your next visit to New York City!... More 

Portsmouth, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Cannot rate this hotel highly enough!! The whole experience from arriving to leaving was superb!! The hotel is stylish without being over the top or gaudy, the rooms are elegant and the bathroom we had was gorgeous!! The staff were friendly, extremely helpful and so so nice. They helped my partner organise his proposal to me and didn't give the... More 

Was this review helpful? Yes
Axel_Fischer, Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review

Dear LadyDee4, Thank you so much for choosing The Chatwal as your base for such an exciting occasion! It was our pleasure to accommodate the surprise. Your compliments are very much appreciated, and we are pleased to know you enjoy our décor and location. Please accept our congratulations, and we look forward to your return visit! Sincerely, The Chatwal, A... More 

1 review
3 of 5 stars Reviewed 4 weeks ago via mobile

This is a terrific hotel and underrated. But, for us to return, we would have expected a more serious response to a potentially major issue. Our toilet was leaking in the morning before we checked out. We told the front desk, but there was no concern. It was as if the wrong newspaper was delivered to our room. A weak... More 

Was this review helpful? Yes
Axel_Fischer, Hotel Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review

Dear RBann, Thank you very much for your review. After receiving your praise it came with great disappointment that we failed you on the day of your departure. I agree that your report of a leaking toilet should have been met with utmost concern and immediate action should have been taken. I am very sorry that this was not attended... More 

Belfast, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 19, 2014

A great hotel , with professional staff,meticulously clean, with every, every modern convenience. (Check out the japanese toilets) The staff are a wee bit ott for us Irish, but catered for every whim. Great concierge, with good advice on what to see and do in a short visit. The rooms are top class, and security perfect. Hard to find something... More 

Was this review helpful? Yes 1
Axel_Fischer, Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review

Dear SalmonFisher09, Thank you for choosing the Chatwal for your New York City trip. As an international traveler, we are pleased to know our concierge offered good advice and the accommodations met your every need. With the exception of the noise outside, which is unfortunately out of our control, it sounds as though you enjoyed your stay. If you plan... More 

New York City, New York
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 19, 2014

First stay, and while I prefer it to the W and Westin nearby, the Chatwal is not exactly a true luxury option. Rooms are relatively small and not quite as plush, but it does have a rare combination of modern rooms (TV in the bathroom!) and old-style service. Lamb's Club / room service is actually edible (if not great) food... More 

Was this review helpful? Yes
Axel_Fischer, Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review

Dear iotm23, Your comments on your recent stay are much appreciated. We strive to offer the modern amenities our guests desire with the personalized service that our hotel’s history embodies. It is wonderful that you noted these efforts. However, we regret to hear your SPG status was not properly acknowledged. We have made a note of this lapse in service... More 

Contributor
18 reviews 18 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 16, 2014

This was a nice, modern hotel. The room was clean, but the bed was a Murphy bed. Hardly what I call "luxury". The service was excellent. The staff was friendly and helpful, especially the doorman, Ali. Priceline rated this hotel as 4 out of 5 stars, so it was priced as such. Not worth the price. We've stayed at much... More 

Was this review helpful? Yes 1
Axel_Fischer, Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review

Dear catlkh, Thank you for submitting a few thoughts on your stay. We regret to hear that your stay did not meet your expectations. Please know that our staff will do everything possible to rearrange your accommodations if your room is not to your liking. We sincerely hope that the staff service and other areas of our hotel helped to... More 

Niceville, Florida
Top Contributor
89 reviews 89 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 16, 2014

Greeted warmly at check in. Upgraded through AmEx FHR. Very happy with room size and amenities. Great breakfast at Lambs Club. Nice, spacious bar on 2nd level with very attentive staff. I think this is probably a perfect location for folks that want to be in the "middle of the action." Steps away from Times Square and in the Theatre... More 

Was this review helpful? Yes
Axel_Fischer, Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review

Dear Derek J, Thank you for your review. It is wonderful to hear that you enjoyed the location, room, and dining and bar experience at The Lambs Club. It was a pleasure to accommodate you, and we hope to have an opportunity to serve you again someday. Sincerely, The Chatwal, A Luxury Collection Hotel, New York More 

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Additional Information about The Chatwal, A Luxury Collection Hotel, New York

Address: 130 West 44th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Chatwal, A Luxury Collection Hotel, New York 5*
Number of rooms: 76
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Also Known As:
The Chatwal Hotel New York City
Hotel Style:
#12 Spa Hotel in New York City
#23 Romantic Hotel in New York City
#30 Luxury Hotel in New York City
#70 Business Hotel in New York City
#110 Family Hotel in New York City

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