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The Chatwal, A Luxury Collection Hotel, New York

5.0 of 5 130 West 44th Street, New York City, NY 10036
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#40 of 453 Hotels in New York City
644 Reviews 4.5 of 5 stars
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Certificate of Excellence 2014
The Chatwal, A Luxury Collection Hotel, New York
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The Chatwal, A Luxury Collection Hotel, New York
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644 reviews from our community

Traveler rating
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    36
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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There are newer reviews for The Chatwal, A Luxury Collection Hotel, New York
See the most recent reviews
Paris
Top Contributor
66 reviews 66 reviews
18 hotel reviews
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Chatwal is a very nice, boutique hotel very (too!) near Times Square. The immediate area lack common NYC services such as a decent corner deli for coffee and a bagel. The staff is very courteous and efficient. My room came with "Continental" breakfast. A side of scrambled eggs was more than $15 extra. Not a value. Room cleanliness and... More

Was this review helpful? Yes 1
Axel_Fischer, Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review

We appreciate you sharing your thoughtful review of your recent stay at The Chatwal. While it sounds like you found much to enjoy throughout your stay with luxurious room amenities and top-notch service from our staff, I'm sorry to hear that you were not entirely satisfied with your stay. Our central location keeps you within walking or cabbing distance of... More

New York City, New York
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We wanted to stay at Chatwal for a while and finally had the opportunity and an occasion to do so. Well it was everything and more we hoped for.. The hotel is beautifully decorated with old world charm , but the rooms are very modern with high tech bathrooms & very comfortable beds.. The staff couldn't have been nicer ,... More

Was this review helpful? Yes 2
Antwerp, Belgium
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and me we stayed at the Chatwal for 9 nights (28jul-6Aug). We arrived at the hotel at around 11am but since the check in time was 4pm and no room was available at the time we left our luggage at the hotel and the concierge offered to message us upon readying our room which was around 3pm. Pros:... More

Was this review helpful? Yes 3
Brecksville, Ohio, United States
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

WOW! We planned a 50th Birthday celebration for my sister. We chose The Chatwal...from the welcome at the reception desk (Titus and Howard!) to the concierge and house staff our stay was absolutely wonderful. The staff went out of their way to make us feel welcome . Manpreet helped make the surprise welcome for my sister exceptional. He had small... More

Was this review helpful? Yes 1
Axel_Fischer, Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review

Thank you for choosing The Chatwal to celebrate such a special occasion, and for taking the time to write a review. We are ecstatic that you experienced such welcoming and attentive service, and that your surprise was a huge success. We will certainly pass the compliments along to Titus, Howard, and the rest of our valued staff. Happy to hear... More

New York City, New York
Contributor
14 reviews 14 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Pros: - right off of Times Square - book a suite with an outdoor terrace (for a real feeling of an oasis in the concrete jungle) - The Lamb's Club restaurant has great food and drinks Cons: - The hotel and the rooms feel very "dark" - Gym was tiny, tiny, tiny - Expensive - The staff felt a little... More

Was this review helpful? Yes 2
Axel_Fischer, Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review

Thank you for taking the time to review your recent trip to The Chatwal. We aim to offer a memorable intimate environment full of unique architecture and interior design. Our highly stylized rooms are unlike any other, and while the dark and cozy atmosphere isn't for everyone, we're pleased that you loved your outdoor terrace; it truly is an oasis... More

chicago
1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

I don't think I have ever written a review before, but Its 4:36 AM during my first night here and it's the 3rd or 4th time I've woken up. I've honestly never slept in such an UNCOMFORTABLE bed in my entire life. I might as well be sleeping on the floor or a giant concrete slab. How can a five... More

Was this review helpful? Yes
Axel_Fischer, Hotel Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review

Dear Sunnypo - we are very sorry to hear that you found our mattresses to be too firm for your liking. We attempted to contact you as you indicated you were still in the hotel, but were unable to do so based on the limited information provided on Tripadvisor. It also appears that we were never approached directly. We would... More

Gold Coast City
Top Contributor
61 reviews 61 reviews
12 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 weeks ago

When my wife and I were invited to join a friend for his 40th birthday in New York I suggested my wife find a smaller hotel as we have stayed in many big properties that tend to exacerbate the impersonal rush and crush that is NYC. So she found The Chatwal on W44th Street from amongst the many Starwood offerings... More

Was this review helpful? Yes 1
Axel_Fischer, Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review

Thank you for joining us at The Chatwal on your recent trip to New York, and for taking the time to write such a thoughtful review. As you noted, our incredible Art Deco architecture and interior design sets us apart from other hotels, and we're flattered that you wanted to show us off to your friends. We are pleased that... More

London, United Kingdom
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 4 weeks ago

Location - very convenient for touristy stuff but a long way from the "real" New York. You can easily get a subway to Soho, Greenwich etc, but just be aware that you will not be near them, nor walking distance to anything approaching a "nice" deli, coffee shop, or whatever. However Toys R Us is at the end of the... More

Was this review helpful? Yes
Axel_Fischer, Hotel Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review

Dear JLR12321, Thank you again for your detailed review which we also receive via our Starwood Customer Care team. While disappointing to read about the inconsistencies you experienced, we are thankful about your positive remarks, such as pointing out our very comfortable guest rooms. Above everything Ali is elated about your kind remarks and we could not be prouder to... More

Hillsborough, New Jersey
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This was our second stay at the Chatwal. We decided to spend our wedding anniversary in NYC and have the ultimate culinary experience. We stayed here last year and were treated so well we wanted to return. I pulled out all the stops and reserved a one bedroom terrace suite -- yes, a terrace one block off of Times Square.... More

Was this review helpful? Yes 2
Arlington, Virginia
Top Contributor
78 reviews 78 reviews
22 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed August 13, 2014

Stepping off bustling 44th Street—through the iron gates of the Chatwal—equates to stepping back in time to the days of a bygone era. I am far too young to understand what the 20’s or 30’s in New York felt like but, if the Chatwal is any indication, I sincerely hope modern science advances to make time travel a reality. Indeed,... More

Was this review helpful? Yes 3
Axel_Fischer, Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review

Thank you for your recent stay at The Chatwal and for taking the time to write such a thoughtful, eloquent review. We're sorry to hear that your trip was partially spoiled by rain, but thrilled that you were so taken with the atmosphere of our hotel, and that the details we put so much care into did not go unnoticed.... More

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Additional Information about The Chatwal, A Luxury Collection Hotel, New York

Address: 130 West 44th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Chatwal, A Luxury Collection Hotel, New York 5*
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Also Known As:
The Chatwal Hotel New York City

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