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The Chatwal, A Luxury Collection Hotel, New York

5.0 of 5 130 West 44th Street, New York City, NY 10036
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Certificate of Excellence 2014
The Chatwal, A Luxury Collection Hotel, New York
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The Chatwal, A Luxury Collection Hotel, New York
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660 reviews from our community

Traveler rating
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    90
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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wales
Top Contributor
54 reviews 54 reviews
29 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Fantastic hotel, very luxurious room and bathroom with all facilities. Large head shower, jacuzzi bath etc. Personally I didn't like the heated toielt seat, otherwise no complaints. The bar on ground floor was a bit like a hall area. Art deco style but a bit OTT. Bar upstairs was much nicer when open. Cocktails not the best, but my husband... More

Was this review helpful? Yes 1
Ireland
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We choose the Chatwal for a romantic weekend away in Sept 14. We took our time choosing the hotel as we wanted a special location for our engagement. The Hotel is a Boutique style hotel so its small and intimate. The building has a classically designed exterior which envelops an uber stylish and lavish interior with Art Deco signatures perfectly... More

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Plano, Texas
2 reviews
5 of 5 stars Reviewed 1 week ago

I just returned from a weekend stay at the Chatwal, and my experience was beyond positive. The hotel itself is beautiful and richly decorated in Art Deco decor. The service was fantastic from the front desk staff to room service and housekeeping. I would recommend that you request a room not on the street side, due to some noise at... More

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Axel_Fischer, Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review

Thank you for your lovely review of your recent stay at The Chatwal. It's wonderful to host a guest with such a deep appreciation for the unique architecture and style of out hotel. As you mentioned, our rooms combine the beauty of old-world luxury with the comfort of modern amenities, and we're so pleased that everything was to your liking.... More

Los Angeles, California
Contributor
17 reviews 17 reviews
16 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago

After my'average' review last year panning the Chatwal as having pretensions of St. Regis-level luxury, the manager invited me to stay again and promised a better experience. And, yes, the 2nd time around was much improved. This time my upgraded room really WAS an upgraded room. Overall there is no doubt the Chatwal is a very good hotel. Although small,... More

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Axel_Fischer, Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review

We are thrilled to hear that your second stay at The Chatwal proved to be the refined and luxurious experience we are known for. We strive to provide a good value for an incomparable location and accommodations, and will certainly take your comments into consideration. Your kind words about our service are greatly appreciated, and we hope you will join... More

Monaco
1 review
5 of 5 stars Reviewed 1 week ago

Perfect because we were looking for a room with balcony ! We Found it ! Not easy to find in New York spécialy that we needed to be close to Time square were my son perform . The staff very professional and help full . We plan to return again for x mas. I Will recomend room 709

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Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I've stayed at this hotel a few times for business and each time is an excellent experience. The rooms are surprisingly luxurious and quiet. The staff is very professional and Brandon is especially personable.

Was this review helpful? Yes 2
Salem, Virginia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is our fourth stay at The Chatwal, and I wouldn't stay any other place in NYC. When you walk through the door, you're greeted with the friendliest staff who not only recognize you every time you come through the door but remember your name, and that's a great feeling when you're in such a big city. The rooms aren't... More

Was this review helpful? Yes 2
Axel_Fischer, Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review

We can't thank you enough for your tremendous loyalty to The Chatwal. It's always wonderful to have you as a guest, and to hear that ours is your hotel of choice when visiting New York City. We look forward to treating you to exceptionally personalized service for years to come, and hope to consistently raise the bar of expectations with... More

Silicon Valley, CA
Top Contributor
56 reviews 56 reviews
33 hotel reviews
67 helpful votes 67 helpful votes
1 of 5 stars Reviewed 3 weeks ago

We concur with the other extremely negative recent review of the ChatWal, or as we now call it, the ChatHole. Except we paid $900 per night for absolutely no service. We made our reservations 4 weeks ahead, and emailed & called the concierge to get us theater tickets, since they said, they would do anything to make our stay a... More

Was this review helpful? Yes 2
Axel_Fischer, Hotel Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review

Dear MJ Traveller, Thank you for your review. I have sent private message and hope for an opportunity to personally apologize and obtaining some additional feedback about your experience. Your challenges regarding communication with the Concierge team, as well as Front Office, are clearly troubling. Our concierge desk is staffed 16 hours a day. We have dedicated email accounts, voice... More

Prince George, Canada
Top Contributor
72 reviews 72 reviews
13 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

What a great stay we had! 5 nights of sheer luxury. The rooms are smaller, but equipped perfectly. The bathrooms, and especially the shower are fantastic and the amenities are perfect. The staff are very friendly and helpful. Can't wait to go back!

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Newport Beach, California
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I've rated this hotel only one star, mainly because it touts itself so highly and our resulting stay was so dismal. Mind you, if we had received the accommodations and service that we received at The Chatwal, at a Holiday Inn, for maybe ONE FIFTH the price, we would have been fine with it. The Chatwal would have you believe... More

Was this review helpful? Yes 3
Axel_Fischer, Hotel Manager at The Chatwal, A Luxury Collection Hotel, New York, responded to this review

Dear Allen D, Thank you very much for such detailed review regarding your stay a while back in 2013. After such a long time I can only again apologize and assure you that all your concerns were being addressed. Last year I believe our Manager on Duty did also arrange for your SPG account to be credited as compensation after... More

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Additional Information about The Chatwal, A Luxury Collection Hotel, New York

Address: 130 West 44th Street, New York City, NY 10036
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Chatwal, A Luxury Collection Hotel, New York 5*
Number of rooms: 76
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Also Known As:
The Chatwal Hotel New York City

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