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Leo House

332 West 23rd Street, New York City, NY 10011-2289
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1 room 1 guest
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453 Reviews from our TripAdvisor Community

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Traveler rating
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    31
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kimberley, Canada
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This guest house was perfect for me. When I checked in the front desk staff were friendly and courteous. Jose helped me and I think it was Jesus as well. They made be feel welcome and instantly glad I chose the Leo House. The room was very nice. Just the right size. I had a single room with a private... More 

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Uherske Hradiste, Czech Republic
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Locality of this hotel is excellent - we walked whole Manhattan from this place. Furniture is older but all is clean, bed is comfortable. Our room was quiet, oriented to courtyard. Breakfast (from Monday to Saturday) cost 9 USD / day / person and is delicious - there is big selection (eggs, bacon, pancakes, oatmeal, some cakes or donuts, fruit,... More 

Was this review helpful? Yes 3
Massachusetts
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I normally don't follow up with hotel reviews, but I felt compelled to do so for this one. The building as a whole is very nice and comfortable. The prices are reasonable, as they are a privately owned business and offer no tax on rooms. Everyone on staff is so nice and pleasant. A special thank you to the front... More 

Was this review helpful? Yes 2
Kent, Washington
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Given the wide range of reviews, I was apprehensive when I opened the door to Leo House upon arriving in New York on Monday. My fears were nearly completely unfounded. The staff members, with one exception, were universally efficient, welcoming, and personable, and absolutely no one was rude or incompetent. The room had recently been newly carpeted and painted -... More 

Was this review helpful? Yes 6
Aachen, Germany
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We spend four weeks in the U.S. and we started our trip at the Leo House and ended it there. Our first room was not so nice as it needed renovation but it was clean and quiet and the bed was perfect. Furthermore, our luggage was lost by the airline when we came in and the staff working at the... More 

Was this review helpful? Yes 3
Ashley B, Director of Operations at Leo House, responded to this review

Good afternoon, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. We are glad that you... More 

Houston, Texas
Level Contributor
73 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is understandably small in downtown NYC (but unusually quiet at nite). Nonetheless it's annoying to have common (bath)rooms. You have to go outside the hallway to take a shower. And the locks don't work most of the time! Frontdesk was friendly though, look for Jose Salazar, nice people.

Was this review helpful? Yes 2
Gold Coast
Level Contributor
41 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Leo house is located in the Chelsea neighbourhood of Manhattan. There is a subway (E line station 23rd street) in very close proximity which makes it very convenient when coming in from JFK or just getting around the city. Leo House is in an older building however this does not mean that the place is falling apart. It may look... More 

Was this review helpful? Yes 4
Shakopee, Minnesota
Level Contributor
29 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 5 weeks ago

CLEAN! Ok, this means a tremendous amount to me when it comes to a review - it gets a 5. Staff: 5. BEDS: Very comfortable and I like a stiffer mattress. But these were not overly stiff. Quiet: 4.... can't help door slams sometimes, they get away from everyone. And then - it's NYC. It's so noisy, the staff gives... More 

Was this review helpful? Yes 2
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 22, 2015

I am well travelled and this is the worst hotel i have ever stayed. Stayed here for four nights with a friend from Turkey and the Horrible-depressing rooms, front desk people super RUDE (specially a girl named Vanessa), stupid rules (feels like you are in a jail or something) and the wifi is very bad. Location is good since you... More 

Was this review helpful? Yes 1
Ashley B, Dir of Operations at Leo House, responded to this review

Thank you for taking the time to write your review. i'm sorry to hear that your stay was not what you expected. We alway strive to provide or customers with the best guest experience during their stay with us. Please provide me with more specific information. I will personally look into what happened. I look forward to hearing from you. More 

Travelers are raving about these New York City hotels

Mississauga, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 11, 2015

The rooms are SMALL. The front desk workers are RUDE. The management is INCOMPETENT. We had an issue late at night and only wanted to speak to the duty manager. We were told that the people at the door COULDN'T help us but also the manager was sleeping. So NO HELP and NO MANAGER. One of the employees told us... More 

Was this review helpful? Yes 3
Ashley B, Director of Operations at Leo House, responded to this review

Good morning, Thank you for your review of your stay. I'm sorry that your stay was not what you were expecting. You also stated that you were treated rudely by some of our staff. I would like the opportunity to speak to you. I would to have more details about your stay. This is something that we do not take... More 

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European Style Double Room (15)
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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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