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All 453 New York City hotels

Comfort Inn Times Square West

2.0 of 5 Hotel   |   343 W. 44th Street, New York City, NY 10036 (Formerly Comfort Inn Theatre District) (Hell's Kitchen)
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Ranked #169 of 453 Hotels in New York City
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
paula r Horsham, United Kingdom
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548 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Swampscott, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago

Let's start with the good: the location is convenient for a short trip, the price is super good for NYC, the hotel is clean, the room was clean and seemed like newly decorated, the bed and pillows were very comfortable. Now for the bad: the receptionist had no clue what she was doing and was super slow. Had to redo... More

Was this review helpful? Yes 4
sam k, General Manager at Comfort Inn Times Square West, responded to this review

Dear Elle2004, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More

Saint Louis, Missouri
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

I was given a room in the basement of the hotel. No guests should have to step over piles of laundry and boxes to get to their room. The room itself wasn't so bad. Small and clean. Although outside of the sliding door was full of debris from construction. ( old sinks, toilets, dry wall, ,etc,)

Was this review helpful? Yes 1
sam k, General Manager at Comfort Inn Times Square West, responded to this review

Dear Guest, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an... More

Horsham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for 2 nights in August 2014. The room had 2 double beds to accommodate 2 adults and 2 children. Although the room was quite small, we expected that in New York. The hotel frontage was in the process of being replaced but this did not interfere with our stay. The room and bathroom were small but clean as... More

Was this review helpful? Yes 1
sam k, General Manager at Comfort Inn Times Square West, responded to this review

Dear Paula R, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are... More

Columbia, Connecticut, United States
Top Contributor
146 reviews 146 reviews
35 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The location of this hotel is ideal. It is easy to park across the street and they give a discount for hotel guests of $30 for 24 hours which is a deal in NYC. Yes the rooms are small, but they are clean, neat, and everything was in working order. Staff was friendly and helpful and courteous. I would definitely... More

Was this review helpful? Yes 4
sam k, General Manager at Comfort Inn Times Square West, responded to this review

Dear Carrie M, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are... More

Contributor
19 reviews 19 reviews
12 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My friend and i stayed overnight here, the location is perfect so close to Times Square and all the theaters. The room was fine although I could see some saying it was small, but its NYC it was clean, comfortable, it includes breakfast which had a good selection, the breakfast space is a bit tight and we had to wait... More

Was this review helpful? Yes 3
sam k, General Manager at Comfort Inn Times Square West, responded to this review

Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind... More

Calumet, Michigan
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

3rd stay at this inn. Location is perfect. Rooms recently renovated. Rooms are small. Very clean. Lots of tourists stay here. Close to Times Square and theaters. Staff is very helpful with all questions.

Was this review helpful? Yes 1
sam k, General Manager at Comfort Inn Times Square West, responded to this review

Dear ooh-ooh22, Thank you so much for your wonderful review on TA. We are glad to know that our team is very consistent in providing outstanding service every time you stay with us. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you... More

Dubuque, Iowa
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 10, 2014

We just returned from a four night stay at this hotel. We were close to everything and found the rooms very clean. Looked at all rates in the area and these were the most reasonable. We had difficulty finding it the first night when we arrived as to the small front door access. However, we had a very pleasant stay... More

Was this review helpful? Yes 1
sam k, General Manager at Comfort Inn Times Square West, responded to this review

Dear SueW1113,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an... More

madi-t
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 6, 2014

I stayed for 3 nights just for a quick getaway. The location was absolutely perfect. It was walking distance from everything. The breakfast was decent and having free wi-fi was really convenient. The hotel has a great deal with the parking lot across the road. We paid 30$ per day for parking which is fair considering the location. The staff... More

Was this review helpful? Yes 2
sam k, General Manager at Comfort Inn Times Square West, responded to this review

Dear Madi-t, Thank you very much for your time and valuable review on Tripadvisor. We are glad to hear that our location was very convenient to your needs including the parking across the street. We look forward to serve you on your future trips to NYC. Kind Regards, SAM KUPPUSWAMY More

New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 4, 2014

The staff was very friendly and attentive. The building and rooms were clean, even when undergoing construction. The location is ideal and the rooms were more reasonably priced than anywhere else in the area. I plan to stay here for any and all future visits to the city. Thank you for the great experience.

Review collected in partnership with Easytobook.com

Was this review helpful? Yes 1
sam k, General Manager at Comfort Inn Times Square West, responded to this review

Dear DevinG,We appreciate 5 stars.Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services... More

Santo Andre, SP
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 4, 2014

I stayed there for 9 night in July 2014. Small rooms, but clean. The good thing is the included breakfast, which in unusual in the major hotels in NYC. Had some trouble with the roomservice the last two days, but then we found out that they would not make the beds if there were personal belongings on it, what turned... More

Was this review helpful? Yes 2
sam k, General Manager at Comfort Inn Times Square West, responded to this review

Dear Rafibruhn, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide... More

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Additional Information about Comfort Inn Times Square West

Address: 343 W. 44th Street, New York City, NY 10036 (Formerly Comfort Inn Theatre District)
Phone Number:
Location: United States > New York > New York City > Hell's Kitchen , Manhattan
Price Range (Based on Average Rates): $$$
Hotel Class:2 star — Comfort Inn Times Square West 2*
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Also Known As:
Comfort Inn Theatre District Hotel New York City

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