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Staybridge Suites Times Square - New York City

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340 West 40th Street, New York City, NY 10018
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Staybridge Suites Times Square - New York City
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3,967 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (919)
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  • All months
    (3967)
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    (1025)
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There are newer reviews for Staybridge Suites Times Square - New York City
See the most recent reviews
Belfast, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed July 2, 2012

At first glance this was not a great location. Across the road from the Port Authority Bus Terminal in a decidedly dodgy looking street. Once inside - oh so different. Clean, superb staff and a great room. Microwave, massive TV, huge fridge and free wifi. Breakfast included in the price was an added extra. Massive comfy bed. Real coffee machine... More 

Was this review helpful? Yes 1
Management response:

Hi Paul, thanks for the great review! We are glad that you discovered our hotel and stayed with us. We are also happy that you enjoyed our amenities and location. These are two focal points that guests always bring up when talking about our hotel. It means the world that you would return to stay with us, and the Staybridge... More 

Portsmouth, New Hampshire
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed July 2, 2012

I almost lived in the property for about 18 months on 2010 and 2011 right when it opened as my company has office in the NY Times building at the end of the street.. Stayed here for a few nights last week and it has gone downhill. Here are the issues; carpet in room is nasty dirty and stained. GROSS..... More 

Was this review helpful? Yes 3
Management response:

Hello sir, We here at the Staybridge Suites Times Square are always glad to have feedback from guests regarding their experiences here, but we are very distraught over your review. It’s very upsetting to us that you found your stay to be less than pleasant. Had we been made aware of any of the issues with your room at the... More 

Tyler
Level Contributor
96 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 stars Reviewed July 1, 2012

I read the other reviews before I left and wondered... I had a great experience. Staff were all very helpful and friendly, able to answer questions and send one in the right direction. The room was wonderful, linen of very good quality, comfy bed, I enjoyed having the chair and ottomen for reading, and had a great view (was on... More 

Was this review helpful? Yes 1
Management response:

Hi and thanks for your great review! We are very happy that you enjoyed both our service and amenities. We do encourage our guests to try the social hour, because this is one of the features that we offer that differentiate our hotel from many others in Manhattan. We are also glad that you felt safe and comfortable within the... More 

Salford, United Kingdom
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 1, 2012

My husband and I stayed in this hotel for 4 nights in June and found it exceeded our expectations. I had reviewed this on Tripadvisor before booking and was not disappointed. It was very modern and exceptionally clean throughout. The staff were friendly, helpful and efficient. Our room was spacious with a very comfortable king size bed, good sized bathroom... More 

Was this review helpful? Yes 1
Management response:

Hello and thank you for your review! We here at the Staybridge Suites are always very proud when we can exceed a guests expectations. We pay attention to every detail of our guests stay, and we’re glad when our guests notice this in return. The fact that you would recommend us to others means that we’ve done our job well,... More 

Solon, Ohio, United States
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed June 28, 2012

My daughter and I spent 2 nights here visiting family and touring/shopping in NYC. Very convenient location near the Port Authority Bus Terminal. Rooms were small but well equipped with a fully equipped kitchen and modern decor and very clean with plenty of towels. Bed was comfortable. Breakfast was adequate but crowded until we realized there was additional seating in... More 

Was this review helpful? Yes 2
Management response:

Virginia, Thank you so much for your kind review. The Staybridge Suites staff is very happy that you had a pleasant experience. We do our best to provide unparalleled service with a smile and are glad that you felt that you got your money’s worth while you were here. We all sincerely hope you choose to stay with us again! More 

Edinburgh
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed June 28, 2012

My sister and I visited NYC for her 30th birthday and are so glad we found Staybridge Suites!! The staff are so friendly and helpful. Our room was brilliant with a MASSIVE bed and great kitchen facilities which allowed us to keep basic essentials chilled and to hand. Before our arrival I had spoken to one of the concierges over... More 

Was this review helpful? Yes 2
Management response:

Thank you so very much for taking your time to write this nice review, I`m glad to hear that our staff went above and beyond to help you with all your requests during your stay. I`m glad that you enjoyed all the the hotel exceptional guest amenities including a deluxe complimentary breakfast, fitness center, laundry and business center. Our rooms... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 28, 2012

As two twenty something's going on holiday for the first time we wanted somewhere safe, clean and in a great location. Staybridge Suites was just perfect for our stay. Situated just a couple of blocks from the major tourist attractions, you can be in the centre of everything one minute and back in your room the next. Having read reviews... More 

Was this review helpful? Yes 1
Management response:

Thank you for staying with us at Staybridge Suites Hotel. We're very happy that our friendly staff was able to assist you throughout your stay and made your stay most enjoyable. I`m glad to hear to hear you enjoyed our complimentary breakfast, as our central location close to most major attractions. Thanks again, we hope to welcoming you for your... More 

Albuquerque, New Mexico, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 27, 2012

My wife and I stayed in a north-facing room on an upper floor in September, 2011. Our experience there was uniformly excellent. The room was well configured and throughtfully equipped. The location is extremely convenient to subways, Times Square, and theaters. The room was quiet. The staff was extremely attentive and thoughtful. The free (!) guest laundry was a pleasant... More 

Was this review helpful? Yes
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 27, 2012

We have just returned from our holiday to NYC, where we had a ball[overall]. There were a few things that we expected from our hotel which we didn't get. We expected the hotel to be of the same standard as other branches in its chain, it wasn't. The room was half the size of a cheaper priced room in the... More 

Was this review helpful? Yes 2
Management response:

Thank you for taking the time to share your experience with us. Our hotel is a little bit different from the other Staybridge Suites locations; our hotel rooms are unique and design is special due us being in New York City. The rooms automatically have towels and cutlery for three persons but if there are more guests staying, we would... More 

Orlando, Florida
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 26, 2012

Fantastic hotel, great staff - excellent extras!!!!! The only drawback is that the hotel is located on the same block as the parole board office. If you can get past that I would rate it as one of the best hotels in the times square area... and I've stayed at all of them!!!

Was this review helpful? Yes
Hotel Review Summarization

What travelers say

  • Port Authority(62)
  • Very clean(38)
  • Free breakfast(37)
  • Great location(20)
  • Happy Hour(7)
  • Empire state building(4)
  • Friendly and helpful(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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