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W New York - Downtown

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123 Washington Street, New York City, NY 10006
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W New York - Downtown
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W New York - Downtown
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752 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
Senior Contributor
28 reviews 28 reviews
27 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

This is another 5 Star hotel in NY that charged exorbitantly but the word service is not in their dictionary. Staff are not that polite to start with even though I asked politely. Room is small & the regular toiletries are not found especially bedroom slipper. Paid close to usd500 a night to no avail. My suggestion if u want... More 

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Atlanta, Georgia
Top Contributor
115 reviews 115 reviews
43 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Location cannot be beat if you are visiting the 9/11 memorial. From the room, we can see the new WTC tower and the 2 memorial pools. The rooms are pretty standard and the service was top notch. The complimentary morning coffee and tea at the lobby are great! Just a short way to TriBeCa where all the great restaurant are.... More 

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New York City, New York
1 review
4 of 5 stars Reviewed 6 days ago NEW

Yes, this hotel is very contemporary. But if that's what you're going for, you've hit the mark. On certain nights, the lobby will be packed with people and loud music. But when there isn't an event, the lobby/bar area is much more relaxed. And either way, you have a great view from the bar lounge. The staff is very friendly,... More 

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Atlanta, Georgia
1 review
5 of 5 stars Reviewed 1 week ago NEW

Very comfortable hotel. Many areas with view of WTC to relax. The rooms are small with small showers only but adequate. The coffee was good . The staff were all very helpful and friendly. 9/11 museum a must see

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usa
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have always had the nicest experiences staying at the W Downtown. The front desk staff is very friendly and give you a warm W welcome! In nice weather, one of my favorite things to do is to sit and have a cocktail on the outside terrace facing the WTC . The rooms are clean and the housekeeping staff is... More 

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Temara E, Director of Rooms at W New York - Downtown, responded to this review

Hi there, madam2e - Thank you for your recent review and for being a loyal guest to our hotel! We are thrilled to read all of this and hope we can continue to WOW you each and every stay. Looking forward to your next visit. All the best, Temara Exton Director of Rooms More 

Herts
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 1 week ago

Trying to get to the lifts with a bunch of B and Ts blocking the way as reception area becomes a nightclub was bizarre if not annoying and then the rooms are very small and basic for the price and then sleep was hardly easy if you have room over the loud outside terrace bar

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Temara E, Director of Rooms at W New York - Downtown, responded to this review

Hi there, bxbxbxbxbxbx - Thank you for your recent review. I'm sorry to hear that the event we held in our Living Room Bar and Terrace had inconvenienced you. In the event you decide to return, please contact me directly at 646-826-8610. All the best, Temara Exton Director of Rooms More 

Lake Mary, Florida
Contributor
17 reviews 17 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Business Traveler - was very convenient and available for my extended business travels, but was too contemporary for my taste. TV was mounted too high with sleek touch latch cabinets. Had washer / dryer and kitchenette (range & oven) in room - executive suites / extended stay. Great view into WTC Memorial and Statue of Liberty (from roof). Close to... More 

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Temara E, Director of Rooms at W New York - Downtown, responded to this review

Hi there, Mark A - Thank you for your recent review. After reading this, I believe you may be review another hotel. We do not provide some of the services you mentioned. Thank you and we hope you give W New York - Downtown a try next time! All the best, Temara Exton Director of Rooms More 

Los Angeles, California
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I was lucky enough to be offered a spot in Starwoods mobile key solution. I was weary if this technology would be helpful, but it really worked. What I really liked was the ability to go directly to my room. As for the hotel, frankly, given my age this brand does not really cater to me, and some of the... More 

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Temara E, Director of Rooms at W New York - Downtown, responded to this review

Hi there, JeffHarris02 - Thank you for your review! We are thrilled to be a part of the SPG Keyless program and are even more excited to hear you postiive experience with it. Looking forward to your next (Keyless!) stay with us! All the best, Temara Exton Director of Rooms More 

Boston, Massachusetts
1 review
5 of 5 stars Reviewed 2 weeks ago

Was in town to visit a friend who was having an event in the Meat Packing District; was able to walk there - was a really nice day. At check in I received drink tickets as a special welcoming touch. The bar was happening, there is a nice outdoor space as well, the drinks were perfect and the service fantastic!... More 

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Temara E, Director of Rooms at W New York - Downtown, responded to this review

Hi there, Kerem B - What a great review! We are happy to read that you enjoyed your experience with us. Looking forward to your next visit! All the best, Temara Exton Director of Rooms More 

1 review
5 of 5 stars Reviewed 2 weeks ago

What a treat to stay at the W for our quick trip to NYC for a college orientation. We had a fabulous view of One World Trade Center from our room. I loved the modern décor, and the hip public space in the lobby, where I enjoyed coffee and wifi and the NY Times on Sunday morning. The hotel staff... More 

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Temara E, Director of Rooms at W New York - Downtown, responded to this review

Hi there, Lorenda W - Thank you so much for this great note! We are excited for your son's next steps and are happy you spent this special weekend with us. Andrew is a great asset and we are lucky to have him on our team. Looking forward to your next stay! All the best, Temara Exton Director of Rooms More 

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Staying in Financial District

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Financial District
At the southernmost tip of Manhattan, the Financial District is where New York City began as a center of commerce. Today, the historic streets and beautiful setting are complemented by museums, countless skyscrapers, and the heart of the Financial District, home to Wall Street and the New York Stock Exchange. Catch the Staten Island Ferry for an unbeatable view of the skyline and Statue of Liberty, or sail to Ellis Island to learn about the vital immigrant history of the city.
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