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Fairfield Inn & Suites by Marriott New York Manhattan / Times Square

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330 W. 40th Street, Between 8th Ave. & 9th Ave., New York City, NY 10018
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Fairfield Inn & Suites by Marriott New York Manhattan / Times Square
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Fairfield Inn & Suites by Marriott New York Manhattan / Times Square
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1,209 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Perth, Australia
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed for one night as a stopover, while connecting through to LA. We actually thought we had booked Fairfield near Penn Station so were quite alarmed when we arrived in New York and realised we were staying near Times Square. We are simply too old for a Times Square hotel. My initial reaction was total dread, however I was delighted... More 

Was this review helpful? Yes
miami, fl
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

We love Marriott, but we were disappointed with the Fairfield Inn located in NYC Times Square. The elevator situation is not the best. The elevators are very slow. The cleaning crew with cleaning tools use the same elevators, and we were advised not to use the third elevator on the left during weekends at night because it can only be... More 

Was this review helpful? Yes
fairfieldinn330, Manager at Fairfield Inn & Suites by Marriott New York Manhattan / Times Square, responded to this review

rtrujillo--I wanted to apologize on our behalf to you that you felt any inconvenience in regards to the elevators. We are a 33 floor hotel with 3 elevators so to get everyone up to each floor depending on the time of day you may experience a delay. The SkyRoom is located atop our hotel and they do use one of... More 

Chicago
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The rooms are very clean but small however they have everything needed. The location is very busy being across from the port authority. Every morning there was a crowd of people checking in with their parole officer one building down, plus there is a lot of construction on this block which made it congested and loud. I was impressed the... More 

Was this review helpful? Yes
fairfieldinn330, Manager at Fairfield Inn & Suites by Marriott New York Manhattan / Times Square, responded to this review

nrush- Thank you for your review, we are glad you had a good stay and felt our hotel is clean and quite despite the location being near 2 more hotels being constructed around us. The NYDOC is located down the street from us but there is never an issue with the guest check in. Thank you again for our time... More 

Kuala Lumpur, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Amazing location for business or pleasure. Tick the boxes applicable to each and you will come out satisfied...times square, shopping district on Broadway, offices in Madison avenue - subway station outlets are on the same street grid...the port authority bus stop is bang opposite....going downtown...take the subway from the station beneath Given it us in The New York Times Square,... More 

Was this review helpful? Yes
fairfieldinn330, Manager at Fairfield Inn & Suites by Marriott New York Manhattan / Times Square, responded to this review

SriniChary--- Thank you for your review and we are glad to hear you had a great stay and enjoyed our location for your sightseeing trip with your family to the New York area. Our staff is here to assist and help with all our guest needs. Thank you again AGM Krissy Belayyadi More 

Cocoa Beach, Florida
Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago

Recently took a group of 47 to this hotel and one word BRILLIANT. The reception staff were quality! Always helpful and going out of their way. The concierge was superb too. Great location on 8th Avenue, walk everywhere but also near to outskirts if needed. Great rooms, great WIFI and just a superb hotel, loved it as did my touring... More 

Was this review helpful? Yes 1
fairfieldinn330, Manager at Fairfield Inn & Suites by Marriott New York Manhattan / Times Square, responded to this review

Gareth C-- We are so glad to hear that everyone had such a great time and experience at our location. We are centrally located to all attractions and transportation; we strive to give the best customer service in a clean comfy room for each traveler. Thank you again and we hope to see you soon!! AGM Krissy Belayyadi More 

Tempe, Arizona
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago

All staff members were very nice, personable, and helpful. The Assistant Manager Zack was a great help with directions for the subway, and Brian was very helpful with identifying an Italian food restaurant in the immediate area, and with arranging a car to get to JFK in place of the yellow cab. The breakfast room staff does a good job... More 

Was this review helpful? Yes 1
fairfieldinn330, Manager at Fairfield Inn & Suites by Marriott New York Manhattan / Times Square, responded to this review

Michael G-- Thank you for your review of your stay with us while in NY. Our team is so glad to see you had a good time and that we were able to assist you in getting around the city with ease. We are conveniently located to most major attractions and public transportation. Thank you again AGM Krissy Belayyadi More 

Tisdale, Canada
5 of 5 stars Reviewed 1 week ago

After reviewing hotels online for months, we finally went with the Fairfield Marriott Times Square and we are so happy we did. We are in our very early :) 30's, two friends from Canada, on a kid/Husband free trip, in July 2015. We were very excited to visit NYC for the very first time and the Fairfield far exceeded our... More 

Was this review helpful? Yes
fairfieldinn330, Manager at Fairfield Inn & Suites by Marriott New York Manhattan / Times Square, responded to this review

Leanne K--- We are so glad you and your friends had such a great stay while traveling to NY. I will make sure to let Alex and Brian know that you appreciated them and their services while staying with us. The concierge was Terri and she is great with the attractions and directions. We hope to see you again!!! Kindest... More 

3 of 5 stars Reviewed 1 week ago

The location of this hotel is great and some staff were lovely to deal with! However some staff were rude and unhelpful! The breakfast buffet I have never encountered anything like it before....packed room with everyone using paper plates, bowls and cups! Tried it once but ate elsewhere for the other three mornings of our stay! Rooms are dated but... More 

Was this review helpful? Yes
fairfieldinn330, Manager at Fairfield Inn & Suites by Marriott New York Manhattan / Times Square, responded to this review

Kris B-- I wanted to reach out to you and apologize for any inconvenience you feel you had during your stay with us regarding the elevators. I thank you for your review and comments on our staff as well as the clean rooms. I know you said you would not return but I hope you give us an opportunity to... More 

Dayton, Ohio
2 reviews
4 of 5 stars Reviewed 1 week ago

I'd say is almost perfect, the only problem are the elevators. They have like 4 elevators but in the morning when everybody go to eat breakfast they stop in every floor! Me and my husband got lucky because we were on the 31st floor and we would get in it when it was empty but we would stop on every... More 

Was this review helpful? Yes
fairfieldinn330, Manager at Fairfield Inn & Suites by Marriott New York Manhattan / Times Square, responded to this review

Valeria P -- #2 We are so happy we got to share in such a wonderful event the starting of a new adventure. Thank you so much for such a wonderful review we hope that we get a chance to share in maybe one of the future anniversaries?? ;) Thank you again and congrats from our staff AGM Krissy Belayyadi More 

Dayton, Ohio
2 reviews
4 of 5 stars Reviewed 1 week ago

I'd say is almost perfect, the only problem are the elevators. They have like 4 elevators but in the morning when everybody go to eat breakfast they stop in every floor! Me and my husband got lucky because we were on the 31st floor and we would get in it when it was empty but we would stop on every... More 

Was this review helpful? Yes
fairfieldinn330, Manager at Fairfield Inn & Suites by Marriott New York Manhattan / Times Square, responded to this review

Valeria P -- We are so happy we got to share in such a wonderful event the starting of a new adventure. Thank you so much for such a wonderful review we hope that we get a chance to share in maybe one of the future anniversaries?? ;) Thank you again and congrats from our staff AGM Krissy Belayyadi More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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