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West 57th Street by Hilton Club

Certificate of Excellence
4.0 of 5
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102 West 57th Street, New York City, NY 10019
West 57th Street by Hilton Club
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Ranked #122 of 461 Hotels in New York City
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
Timaggio Scranton, Pennsylvania
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671 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Scranton, Pennsylvania
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

This is a great place to stay. Excellent location for shopping, restaurants and transportation. We always look forward to our stay. Staff is very friendly and helpful. Amenities are very comfortable. Central Park is within walking distance.

Review collected in partnership with Hilton Grand Vacations

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Reasonably well located to the Theater District, spacious and clean rooms. Very supportive and helpful staff. Hotel could use a bit more improvement in the Fitness Center but does have complimentary wi-fi and.

Review collected in partnership with Hilton Grand Vacations

Was this review helpful? Yes 1
Senior Contributor
22 reviews 22 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed 4 nights here. Rooms are beautifully decorated, clean, and staff is very friendly and helpful. Walking distance from Time Square, Two blocks from Central Park. Can't wait to come back here. If you stay here, you are next to a supermarket. Close to good restaurants

Was this review helpful? Yes 1
hiltongrandvacations, General Manager at West 57th Street by Hilton Club, responded to this review

Thank you for your wonderful compliments about our hotel and the outstanding customer service received from our staff at West 57th Street by Hilton Club. We are so pleased that you enjoyed your stay with us. On behalf of myself and the team members, we look forward to your next visit with us. Sincerely, Laurie Del Sole General Manager More 

Quincy, Massachusetts
Top Contributor
81 reviews 81 reviews
4 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Hilton Club for an opportunity to join the Time Share they offer. Unfortunately it didn't work for us but if you travel a lot and love Hilton like we do, you should consider this venue. Our room was actually a studio with a separate sitting area and then a king bedroom space leading to a luxurious... More 

Was this review helpful? Yes 2
Poughkeepsie, New York
Contributor
18 reviews 18 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Though the 57th Street locale is a bit far from the action , it is a very nice place. It is a little worn but clean and comfortable. It is only 2 blocks from the park and in a very good neighborhood. You can walk around at night and not be worried.

Review collected in partnership with Hilton Grand Vacations

Was this review helpful? Yes 1
Charlotte, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I love this property. The room makes you feel like you are at home but the location makes you know that you are in the city-New York that is. I love this property. Property is well appointed. Location is in the same block as Carnegie Hall. Not far from Central Park. Located near CBS television station and store. Did I... More 

Review collected in partnership with Hilton Grand Vacations

Was this review helpful? Yes 1
hiltongrandvacations, General Manager at West 57th Street by Hilton Club, responded to this review

Thank you for your wonderful compliments about your accommodations at West 57th Street by Hilton Club. We are so pleased that you enjoyed your stay with us. We look forward to your next visit with us. Sincerely, Laurie Del Sole General Manager More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The location is fantastic. Close to subway. Excellent restaurants in area. Away from the overcrowded area of Times Square but can be there in just a few quick minutes. The hotel accommodation are great and the staff was very friendly and helpful. The only thing I would change would be the 4pm check in and 10 am check out.

Review collected in partnership with Hilton Grand Vacations

Was this review helpful? Yes 1
hiltongrandvacations, General Manager at West 57th Street by Hilton Club, responded to this review

Thank you for your generous compliments, I am so very pleased that you enjoyed our hotel. Guest satisfaction is our first priority and I truly hope to have the opportunity to welcome you back when your travels bring you to New York City. Best Regards, Laurie Del Sole General Manager More 

Washington, DC
Top Contributor
59 reviews 59 reviews
31 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a lovely, convenient property located close to theatre district, 5th Avenue and shopping, and Central Park. Carnegie Hall is right around the corner and a subway stop is, too. Check out Wayfarer across the street for excellent breakfast and fabulous fresh-squeezed juices.

Was this review helpful? Yes 1
hiltongrandvacations, General Manager at West 57th Street by Hilton Club, responded to this review

I greatly appreciate you taking the time and sharing your experience with us, we look forward to your next visit when your travels bring you back to New York City Regards, Laurie Del Sole General Manager More 

Senior Contributor
30 reviews 30 reviews
5 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We went to the Hilton 57th on a trade for five nights. The hotel is very clean, and everything is well kept. Staff members are polite and friendly. I only have one small thing that I wish they would add to the rooms, a microwave. They are nice enough to have a mini frig for any left overs from restaurants,... More 

Was this review helpful? Yes 1
hiltongrandvacations, General Manager at West 57th Street by Hilton Club, responded to this review

Thank you for taking the time to let us know how impressed you were with your visit to West 57th Street by Hilton Club. We are delighted to hear your positive feedback and kind words about our hotel and staff. Sincerely, Laurie Del Sole General Manager More 

Las Vegas, United States
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

The sheets and linens smelled. WiFi was slow as a snail. Blood stains on bathroom wall. Very small room. There was room service but no place in room to eat. About all you can use the room for is to sleep and shower.

Review collected in partnership with Hilton Grand Vacations

Was this review helpful? Yes 1
hiltongrandvacations, General Manager at West 57th Street by Hilton Club, responded to this review

Thank you for taking the time to let us know of your concerns. It is our goal to provide you with excellent service during your stay. My deepest apologies for the condition of which you found your accommodations. Please know that this situation was discussed with our department managers as we strive every day to ensure that all our guest’s... More 

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