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All 452 New York City hotels

West 57th Street by Hilton Club

4.0 of 5 Hotel   |   102 West 57th Street, New York City, NY 10019 (Manhattan)
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Ranked #103 of 452 hotels in New York City
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
pfeeley82 Glasgow, United Kingdom
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560 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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English first
Glasgow, United Kingdom
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed here as a family at the end of July into August. Our accommodation was excellent being a suite and a studio next to each other on the fourth floor. We made good use of the Owners' Lounge for breakfast and for the Cocktail Hour. The food was varied and of a high quality and the lounge had a... More

Was this review helpful? Yes 2
hiltongrandvacations, General Manager at West 57th Street by Hilton Club, responded to this review

Thank you for your recent visit to our hotel. We are extremely pleased that we met your expectations as we strive to make sure our owners and guest have a great experience in our exciting city. We look forward to being your host again in the very near future! Thank you for your kind words about our staff and know... More

Newman, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

The staff were always friendly and helpful, and the rooms were of a high standard, and kept very clean. The mattress was incredibly high quality and comfortable. There are tea/coffee facilities in the room, and also an iron and hair dryer.

Was this review helpful? Yes 1
hiltongrandvacations, General Manager at West 57th Street by Hilton Club, responded to this review

Thank for the kind words about our staff members as it is greatly appreciated. I will be my pleasure to share your compliments with them. We are extremely pleased that we meet your expectations. Laurie Del Sole General Manager More

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Let's start with the location! Perfect. The service at this property has been above my expectations. Christian's knowledge of NY and service was fantastic, he was able suggest multiple options for things we wanted to do. The rooms were at a high standard that you would expect of a Hilton brand and it was the little thing that really made... More

Was this review helpful? Yes 2
hiltongrandvacations, General Manager at West 57th Street by Hilton Club, responded to this review

Thank you for taking the time to provide us with your wonderful feedback. I am delighted to hear that you enjoyed your stay with us. It will be a pleasure to share your comments with our staff member. We look forward to welcoming you back to our hotel in the near future and have the opportunity to greet your friends... More

Arlington, Virginia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

First time staying here and using my Hilton Grand Vacation benefits. I will be back! Room nicely appointed (refrigerator, mini bar), clean, quiet, and everything in work order. Staff was readily available, very helpful and knowledgeable to answer my questions about getting around the city. Daily breakfast and evening manger's reception provided. Easy access to Central Park and subway. Grocery/food... More

Was this review helpful? Yes 1
hiltongrandvacations, General Manager at West 57th Street by Hilton Club, responded to this review

Thank you for taking the time to inform us about your experience at West 57th Street by Hilton Club. We are extremely pleased that we met your expectations and we look forward to being your host again in the very near future! Best regards, Laurie Del Sole General Manager More

Norristown, Pennsylvania
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have stayed at this property more than once and find the rooms well-designed and spacious. The bathrooms are particularly delux - with marble walls and Kohler fixtures. I'm doing some remodeling at home - took photos to show my architects. The location is perfect for theater, concerts, ballet, restaurants, shopping. Plus, my son works nearby, and I can meet... More

Was this review helpful? Yes 2
hiltongrandvacations, General Manager at West 57th Street by Hilton Club, responded to this review

Thank you for taking the time to let us know how impressed you were with your visit to West 57th Street by Hilton Club. We are delighted to hear your positive feedback and kind words about our hotel and staff. Best Regards, Laurie Del Sole General Manager More

Palm Beach Gardens, FL
Senior Contributor
26 reviews 26 reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here for 5 nights on a trial grand vacation membership. You would think they would have gone all out to convince us to buy a full membership but instead gave us a studio room with a coffee maker and a small fridge. We could not control the temp in the room except to turn it... More

Was this review helpful? Yes 2
hiltongrandvacations, General Manager at West 57th Street by Hilton Club, responded to this review

Thank you for taking the time to share your feedback with us. We strive to provide excellent service to all our guests and to meet their expectations. We regret that you found your room accommodations too small for your needs and apologize that your stay was less than perfect because of the issues you found with the Heat/AC system and... More

Kansas City, Missouri
Senior Contributor
48 reviews 48 reviews
19 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed for 4 nights recently and truly enjoyed this hotel. Great room. Very comfortable and spacious. We had a one bedroom king suite. Great sitting room with a small refrigerator, couch, 2 chairs, TV and closet space as well as desk by window. Bedroom had a very comfy bed, 2 nightstands, iPod radio and TV, more closet space then... More

Was this review helpful? Yes 1
hiltongrandvacations, General Manager at West 57th Street by Hilton Club, responded to this review

Thank you for your wonderful compliments about your room accommodations and the outstanding customer service received from our staff at West 57th Street by Hilton Club. We are so pleased that you enjoyed your home away from home. On behalf of myself and the team members, we look forward to your next visit with us. Sincerely, Laurie Del Sole General... More

Miami, Florida
Top Contributor
66 reviews 66 reviews
23 hotel reviews
58 helpful votes 58 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and i stayed at this property, we are HH clients. First off, the property could not be better located. A block from the park, close to pretty much anywhere. We walk a lot and it was easy to get to anywhere. The hotel is lovely, we had a great suite, with a fantastic bathroom, private balcony and a... More

Was this review helpful? Yes 2
hiltongrandvacations, General Manager at West 57th Street by Hilton Club, responded to this review

Thank you very much for taking the time to provide us with the welcome your received and the overall experience you encountered with our management, as guest satisfaction is our paramount goal. We are extremely pleased that we met your expectations and we look forward to being your host again as you celebrate your next anniversary with us! Please it... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Its location and hotel staff made our stay in New York perfect!The room had a balcony that was marvelous an we were 1 block from central park. The staff can help you find the best food and Broadway tickets.

Review collected in partnership with Hilton Grand Vacations

Was this review helpful? Yes 2
hiltongrandvacations, General Manager at West 57th Street by Hilton Club, responded to this review

It is a great pleasure to receive such thoughtful words about our hotel and staff as it is truly through our staff our success is measured. We look forward to welcoming you back to West 57th Street in the near future. Regards, Laurie Del Sole General Manager More

Burlington, Canada
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The hotel was lovely and clean. We stayed in a regular room for two nights then moved up to the Penthouse for the final night. This is a relatively new property. The staff was very friendly and we loved the door man. A special shout out to Elvis and Anthony who made sure to help us with out room transfer... More

Was this review helpful? Yes 2
hiltongrandvacations, General Manager at West 57th Street by Hilton Club, responded to this review

We appreciate your generous feedback and thank you for your sincere compliments about our hotel and staff. Please note that it will be my pleasure to share your comments with them, especially Elvis and Anthony. If your travels bring you to New York City, we will like to have the opportunity to welcome you back to West 57th Street by... More

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Additional Information about West 57th Street by Hilton Club

Address: 102 West 57th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — West 57th Street by Hilton Club 4*
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Also Known As:
West 57th Street By Hilton Club Hotel New York City
Hilton New York City

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style
#70 Luxury Hotel in New York City #85 Romantic Hotel in New York City #94 Business Hotel in New York City #134 Family Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
West 57th Street by Hilton Club is Hilton Grand Vacations' newest hotel in the heart of midtown Manhattan. Located in the heart of midtown Manhattan's prestigious Plaza District between 6th and 7th Avenues, West 57th Street by Hilton Club is close to New York's most notable treasures. Studio rooms set a new standard for elegance, function, and comfort with floor-to-ceiling glass offering sweeping city views, flooring gracefully appointed with the look and feel of wood and bedding and furniture designed to soften and soothe. One-bedroom Suites are consistent with West 57th's unique style offering spectacular city panoramas through the floor-to-ceiling glass and unobstructed views from the living room through the bedroom and into the master bath highlighting the open space. No trip to New York would be complete without a little pampering and preening and West 57th Street by Hilton Club will indulge its guests with our brand new Spa Merge. Located on the ground floor of the hotel, this award-winning spa is sure to impress. ... more   less 
Number of rooms
161

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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