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West 57th Street by Hilton Club

Certificate of Excellence
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102 West 57th Street, New York City, NY 10019
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745 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (220)
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Baltimore, Maryland
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

PROS: We reserved 3 rooms for the week of June 22nd. My wife's concern is always whether or not the rooms (and the building) are clean. Hilton did not disappoint. Immaculate. This gave us peace of mind. However I have to say the rooms were not super fancy and the views from the room, unfortunately not very pretty (I am... More 

Was this review helpful? Yes 1
Washington DC, District of Columbia
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

From the moment I walked in I knew things weren't going to be great. The first person I encountered entering the lobby was a tall man behind the desk who ignored me. I stood back and waited. No words. He glances at me dismissively. Some time goes by. Another rep emerges and finally greets me. Mind you the lobby isn't... More 

Was this review helpful? Yes
virginia beach, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Love this place! grocery store deli 5 doors west. duane read on the corner. liquor store on 55th st. MOMA around the corner and radio city music hall 6 streets away...we walked there to see Tony Bennett and Lady GAGA in concert!

Review collected in partnership with Hilton Grand Vacations

Was this review helpful? Yes 2
Brewster, New York
Level Contributor
155 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Our room was fine, but considering how costly it was nothing special. The service were friendly & helpful! Nice to receive complimentary water each day. It's sort of frustrating because since they are part of the timeshare program there are so many versions of your membership you never know what you are entitled to.

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No. California, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

This is a Hilton "Club" hotel which means it is smaller (at least in NYC). It was very nice, clean (as you would expect a Hilton to be). Super location, close enough to Times square to walk but far enough away to be a bit out of the fray. It is 3 doors down from Carnegie Hall. There is major... More 

Review collected in partnership with Hilton Grand Vacations

Was this review helpful? Yes 2
Detroit, United States
1 review
3 of 5 stars Reviewed 1 week ago

Although this hotel promised wonderful location and accommodations, it disappointed. the closet space was very skimpy. Our room was not available when promised --- we didn't get into it until post theater at midnight. Very disappointing.

Review collected in partnership with Hilton Grand Vacations

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hiltongrandvacations, General Manager at West 57th Street by Hilton Club, responded to this review

Thank you for taking the time to share your feedback to us. I am sorry to hear that you were disappointed with your stay. I sincerely apologize for the delay in accessing your room accommodation as we strive every day to ensure that all our guest’s needs are met. I hope we have the opportunity to better serve you should... More 

Melville, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Location is good. Concierge breakfast and cocktail fare good. Otherwise no other amenities. Housekeeping services seem non-existant. We stayed four nights and got a call after two days that they would empty the trash and bring fresh towels. They did this but did not replenish shampoo or toilet paper. After another day we called and they brought shampoo and face... More 

Review collected in partnership with Hilton Grand Vacations

Was this review helpful? Yes 2
hiltongrandvacations, General Manager at West 57th Street by Hilton Club, responded to this review

Thank you for taking a moment to inform us of your concerns. It is our goal to provide you with excellent service during your stay. My apologies that your room was not replenished with the requested amenities. Please be assured that we have looked into the situation with the appropriate department. I hope we have the opportunity to better serve... More 

Santa Clarita, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I would highly recommend this hotel to anyone staying in Manhattan. They go above and beyond to make your stay as enjoyable as possible. The staff was courteous and friendly. It was the perfect home away from home.

Review collected in partnership with Hilton Grand Vacations

Was this review helpful? Yes 2
hiltongrandvacations, General Manager at West 57th Street by Hilton Club, responded to this review

Thank you for taking the time to share your feedback with us. I value your opinion and welcome your generous comments. I am happy and grateful for the positive comments about our staff and hotel. I look forward to your next visit with us when your plans bring you to New York City. Sincerely, Laurie Del Sole General Manager More 

Maple Grove, Minnesota
Level Contributor
3 reviews
5 of 5 stars Reviewed 1 week ago

Everything about our stay was fabulous! The location was great, all the staff were very attentive, friendly, and extremely helpful. We were there for an event in Times Square the following morning; we didn't want to check out so early in the morning to make it to the event, so we asked for a late check out and they were... More 

Was this review helpful? Yes 4
Needham, United States
5 of 5 stars Reviewed 1 week ago

This is one of the best resorts in the Hilton Network. A modern and well appointed facility supported by very attentive and friendly staff in a location at the heart of what NYC has to offer. Next to Carnegie Hall, a short stroll away from Central Park and Time Square and a half a block from the NQR and F... More 

Review collected in partnership with Hilton Grand Vacations

Was this review helpful? Yes 2
hiltongrandvacations, General Manager at West 57th Street by Hilton Club, responded to this review

Thank you for taking a moment to write such a thorough and detailed review of West 57th Street by Hilton Club. I am delighted to hear about how much you enjoyed your time with us and hope to have you stay with us again soon! Best regards, Laurie Del Sole General Manager More 

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