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The New York Palace Hotel

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455 Madison Avenue, New York City, NY 10022
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The New York Palace Hotel
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1,358 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The New York Palace Hotel
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London, United Kingdom
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed January 3, 2015

I stayed at the New York Palace between Christmas and New Year with my two teenage daughters for a girly shopping trip. We all absolutely loved the hotel. We had a skyline room, with 2 double beds, overlooking St Patricks Cathedral, couldn't have been better. The room was perfect, comfortable, well equipped, excellent bedding, towels, bathrobes, air con control etc.... More 

Was this review helpful? Yes
nypalace, General Manager at The New York Palace Hotel, responded to this review

Dear servicejunky, Thank you for this outstanding review. I am incredibly happy to hear that you had such a fantastic stay and that your daughters had a memorable experience. I hope to welcome you back in the future. All the best, David Chase General Manager More 

Perth, Australai.
Top Contributor
59 reviews 59 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 3, 2015

Have stayed here before the renovations. Rooms have got smaller, nosier and feel the " new " Palace has lost it's old charm. Room was good size, bathroom could have been cleaner, and more info on housekeeping ( you need to book this ) would have been nice to know. Great location but room service, you need to sell a... More 

Was this review helpful? Yes 1
nypalace, General Manager at The New York Palace Hotel, responded to this review

Dear Tambo33, Thank you for your review. I am glad you enjoyed your room and our location. Thank you also for your feedback and we hope to welcome you back in the future. All the best, David Chase General Manager More 

Costa Mesa, California
Senior Contributor
35 reviews 35 reviews
17 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed January 2, 2015

Booked thru AMEX Fine Resorts and Hotel program. Unfortunately, the property couldn't live up to two of the features of the program - early check in and upgraded room. We were told our room would be ready by 3PM. Regardless, check in was efficient perhaps we arrived at 9 AM from a red eye flight from the West coast. We... More 

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nypalace, General Manager at The New York Palace Hotel, responded to this review

Dear cyclopseye, Thank you for your review and for your honest feedback. please be assured that it will be discussed with the team so that we can improve our services and exceed our guests expectations. All the best, David Chase General Manager More 

Irvine, California, United States
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 2, 2015

Love, love the Palace. Coming in on a red eye for a cruise, they stored our baggage for a few hours before we boarded our cruise. Upon returning from the cruise, our room was ready early and we were upgraded to the tower for $88 per night. Well worth it! The staff is incredibly helpful and friendly. Can't beat the... More 

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2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 2, 2015

We stayed at the New York Palace for 4 nights between Christmas and New Year. It is in a great location and easy to walk to many places. The rooms are great with very large and comfortable beds, however with regard to room allocation, I have some recommendations - if possible ask for a high floor overlooking St Patrick's Cathedral... More 

Was this review helpful? Yes
nypalace, General Manager at The New York Palace Hotel, responded to this review

Dear john F, Thank you for your review and feedback. I am glad you enjoyed your stay overall and hope to welcome you back in the future. All the best, David Chase General Manager More 

Charlotte, North Carolina
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 31, 2014

Every year for a number of years my daughter and I have enjoyed a mother-daughter trip to New York at Christmas time. For many of those years we stayed at the New York Palace Hotel with great enjoyment. This year, however, to our dismay, was different and it is unlikely that we will return despite its fine location and mostly... More 

Was this review helpful? Yes 5
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 31, 2014

Great location and a beautiful view of St. Patrick's Cathedral. it is a block from Fifth Avenue near Saks and Rockefeller Center and right behind St. Pat's. . Clean, recently updated, and large rooms. Great little cafe to grab coffee and pastries. Have chosen this hotel the last few times we were in NYC.

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canoga park
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 31, 2014

What more can I say!!!Amaaaaaazing!!! The view of st. Patrick's cathedral was just the icing on the cake!!!! What an amazing amazing hotel!!! The bed was so comfy....the chandeliers....Wow!!!! And they treat you like royalty!!!

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1 review
5 of 5 stars Reviewed December 31, 2014

I can not say enough lovely things about the New York Palace! We arrived Christmas Eve and stayed through the weekend. From the moment we checked int, the hotel was absolutely perfect and beautiful, and its staff completely exceeded my expectations. I found the Palace when researching where to stay in the city on Christmas day and it was touted... More 

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now
Top Contributor
125 reviews 125 reviews
35 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed December 31, 2014

We stayed at the Palace the weekend before Xmas for my daughter's first trip to NYC. We chose the hotel because of the ideal mid-town location and Xmas decorations. The Palace delivered on both - you can walk to Rockefeller center, Saks, Radio City and Times Square. The hotel had beautiful trees and a magnificent entry off Madison - we... More 

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