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Lotte New York Palace

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455 Madison Avenue, New York City, NY 10022 (Formerly The New York Palace Hotel)
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2,044 Reviews from our TripAdvisor Community

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Tampa, Florida
1 review
5 of 5 stars Reviewed yesterday NEW

My husband and I routinely stay at this wonderful property. While the accommodations are phenomenal, it is the staff that truly makes you feel at home. From Susan and Anna-Marie in the Towers Reception to John, Mike, Brian, Tom, Gary and Matthew at Bell Services, no need will go unmet. Your first and final impressions will be nothing less than... More 

Helpful?
Thank Tina B
Los Angeles, California
1 review
5 of 5 stars Reviewed yesterday NEW

I have recently stayed at the beautiful Lotte New York Palace hotel and had a chance to visit the spa for a facial. I had an incredible experience with Esthetician Natalia Lehman. Moreover I've learned about Naturopatica products from Natalia. It goes without saying I will be back to have facial with her again.

Helpful?
Thank Nia80
Dublin, Ireland
Level Contributor
58 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

Where to start. The positives. Hotel is centrally located. The room was large and well appointed. No issue whatsoever with hotel presentation. It was beautiful and epic As for the rest. I wouldn't stay here again nor recommend it. When staying in a 5 star hotel you expect the 5 star treatment is all areas. The check in staff is... More 

Helpful?
Thank ImprovisedTravel
Martinsville, Virginia
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

My wife and I had a chance to visit the city for Chinese New Year, a trip that was a combination of business and pleasure. Our accommodations were superb and our interaction with the staff, from agents at the Tower desk to housekeeping, was excellent. When I come to New York, this is my hotel of preference and I look... More 

Helpful?
Thank Janet L
Jefferson Hills, Pa.
Level Contributor
63 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Stayed here multiple times in the summer. Rooms are nice, suites are out of this world but everything is over priced. The room prices were over the top. Went to the cocktail lounge and those prices were also high. I realize NYC is a busy place in the summer but this property is very pricey. How is it you can... More 

Helpful?
Thank Ron J
Glasgow, United Kingdom
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Spent a long weekend Fri to Mon. Check in was smooth and efficient and staff friendly and very helpful. Beautiful interior in public areas. Has a style similar to New York opulent hotels from the 1920s and 30s. Staircase very impressive. Address given as 455 Madison Ave but 51st or 50th St and Madison gives a better idea of location.... More 

Helpful?
Thank Gerryb0y10
1 review
5 of 5 stars Reviewed 3 days ago NEW

Highly recommended this hotel. We celebrated our 2nd Anniversary at Lotte New York Palace. I called about an hour before checking in to mention it was our anniversary and the reception attendant wished us a happy anniversary and guest services sent us a bottle of champagne. My sister-in-law surprised us with a cake at midnight and this was delivered at... More 

Helpful?
Thank Uday K
Montauk, New York
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Since 2000 I have stayed at The Palace for special occasions, these visits have always been outstanding. This week I stayed for (3) nights. Brent Howard was highly professional and accommodating and on a previous visit in December Gastone displayed the same qualities. The rooms are cleaned spotless each day and I would like to mention that Bebe H. went... More 

Helpful?
Thank Nancy K
Melbourne, Australia
1 review
4 of 5 stars Reviewed 5 days ago NEW

so much class our 7 nights here was peaceful. the service was amazing and the food room service is delicious! very clean and spacious rooms with wonderful linen i could sleep in for days. highly recommend this hotel as it is walking distance to majority of the city's central attractions and if you like luxury and comfort it's the palace... More 

Helpful?
Thank Lychel1e
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear ashbrandz, Thank you for reviewing your stay at the Lotte Palace. I am delighted to hear you enjoyed your experience and look forward to welcoming you back. Warm regards, Gavin Hasty More 

Washington DC, District of Columbia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

This hotel is in the best location for activities near Rockefeller Center. Staff was friendly and room was beautiful. It would have been great to have an on-site restaurant instead of a lounge to hold a business meeting in the hotel. I loved this hotel and look forward to my next stay. Hasani Ferguson was very prompt in sending a... More 

Helpful?
Thank ashbrandz
nypalace, Guest Relations Manager at Lotte New York Palace, responded to this review

Dear ashbrandz, Thank you for reviewing your stay at the Lotte Palace. I am delighted to hear you enjoyed your experience and look forward to welcoming you back. Warm regards, Gavin Hasty More 

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This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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