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Hotel Indigo New York City, Chelsea

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127 West 28th Street, Restaurant and Rooftop Now Open, New York City, NY 10001
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Hotel Indigo New York City, Chelsea
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Hotel Indigo New York City, Chelsea
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997 reviews from our community

Traveler rating
    440
    387
    110
    36
    24
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128
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207
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Hotel Indigo New York City, Chelsea
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Cincinnati
Senior Contributor
26 reviews 26 reviews
17 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 14, 2011

Enjoyed our stay! Great location, friendly staff. Small as you would expect in NYC but charming. Only aspects I didn't enjoy would be the lack of a doorman to assist in hailing down taxi's and not one taxi driver recognized the hotel? Thus you'll have to provide address.

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San Diego, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 7, 2011

The friendliest hotel I've ever stayed at! Hotel Indigo's staff were all so incredibly nice and accommodating. As a first time tourist to NYC, they offered handy tips and made our stay a complete joy!

Was this review helpful? Yes 1
indigo21, General Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear Patty K, We are extremely happy to hear of your great stay with us. I am glad you were able to experience the amazing service we have here at the hotel and i hope to have you stay with us again in the very near future. Thank you for taking the time to write your review. Bill Mehalco 646.484.4329 More 

Columbus, Ohio
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 5, 2011

My daughter Vanessa's first trip to New York was, made especially nice by the exquisite care we received at Hotel Indigo. Front desk, housekeeping servers, bartenders job well done!

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indigo21, General Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear tressarudik, Thank you so much for taking the time to write your review on your experience at our hotel. We greatly appreciate all your kind words and are very happy to have been able to make your stay a great one with the excellent service our staff provided. Service like this is exactly what we strive for each and... More 

London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 3, 2011

Having researched a lot of hotels prior booking, and having read some not so complimentary reviews on other similar and higher rated hotels, I was very skeptical about the positive comments I was reading about the Indigo hotel. Hotel comfort rates highly in my travel priorities and overall, I couldn't have been more pleased. The Hotel was very clean, and... More 

Was this review helpful? Yes 1
Birmingham, UK
Senior Contributor
43 reviews 43 reviews
37 hotel reviews
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed December 3, 2011

Overall good hotel. Location was good, with easy walking distance to Times sq. Check in was efficent, and the receptionist was really nice and helpful. As a Platinum priority member I was given a $15 voucher for the mini-bar, which was enough to purchase a small bottle of champagne!! The room size was average for a New York hotel room... More 

Was this review helpful? Yes 1
Shanghai, China
Top Contributor
84 reviews 84 reviews
62 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed November 28, 2011

Quiet hotel. Great location on 28th. Loved waking up each morning and walking out our front door to be in the middle of the flower market! (plus the close proximity to our favourite new york urban development The HighLine) Great way to start the day. Aveda bathroom products. Free wifi. The room design was very simple. But really when in... More 

Was this review helpful? Yes 1
Galway, Ireland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 28, 2011

Good location just off 7th avenue and not far from madison sq garden. Hotel itself lovely but staff dont appear all that bothered. We had an issue with being overcharged and staff couldnt have been ruder when we asked about it. Would not stay here again for that reason

Was this review helpful? Yes 2
Denton, Texas
Top Contributor
50 reviews 50 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
2 of 5 stars Reviewed November 28, 2011

I hope I can update everyone with tales of a fabulous trip and stay at Hotel Indigo. But, so far, all I have had is a big hassel with trying to resolve a Best Price Guarantee rate. I have yet to receive a new confirmation of the rate and I started this THREE WEEKS AGO! I was told I would... More 

Was this review helpful? Yes 1
Letterkenny, Ireland
Contributor
13 reviews 13 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed November 27, 2011

I stayed for one night in this hotel (2 rooms) and prepaid through Hotwire.com. They took my credit card to cover any incidental room charges. I checked my Credit Card account a few days later and they charged me $525 for the stay (even though I had already prepaid $400 for the 2 rooms!). When I called the hotel, the... More 

Was this review helpful? Yes 7
Uk
Senior Contributor
40 reviews 40 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 24, 2011

It was so quiet ! we were on the 12th floor and slept really well even with Jet lag! Modern , very clean and comfy bed, iron, safe, mini bar etc Good location in the flower district - fel safe and friendlyt

Was this review helpful? Yes 1
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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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