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Hotel Indigo New York City, Chelsea

4.0 of 5 127 West 28th Street, Restaurant and Rooftop Now Open, New York City, NY 10001
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Hotel Indigo New York City, Chelsea
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Hotel Indigo New York City, Chelsea
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956 reviews from our community

Traveler rating
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    103
    36
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Santa Monica, California
Top Contributor
215 reviews 215 reviews
39 hotel reviews
111 helpful votes 111 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Had a very pleasant stay in this small hotel in the Flower District in Chelsea. Conveniently located near several subway stops. Helpful front desk staff who went out of their way to make us feel welcome. Surprisingly good food in the restaurant and bar on the street level. The bar on the top floor would be splendid in good weather,... More 

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Margate City, New Jersey
Senior Contributor
47 reviews 47 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed this past weekend. 20 story hotel with 2 average-size elevators. Not sure how this was allowed by zoning. One elevator was out-of-order for a day. So you wait up to 20 minutes to get to your floor. Wi fi was spotty.

Was this review helpful? Yes
HotelIndigoNYC, Front Office Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear Margate08402, Thank you for taking the time to review our hotel. It is always our top priority to provide a great and satisfying stay for our valued guests. It is regrettable that our elevator malfunctioning negatively affected your overall experience. We understand your concerns and appreciate you providing us feedback as this will help us improve our amenities and... More 

Los Angeles, California
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

There are many good hotels in this category in Chelsea (small, convenient, clean, comfortable, wallet friendly) but in terms of style, amenities, and service, Hotel Indigo beats the competition. This is our second stay here, and after many years of staying at a nearby competitor, we will now consider Hotel Indigo our first choice.

Was this review helpful? Yes 1
HotelIndigoNYC, Front Office Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear BCM, Thank you for this amazing review and making us your number 1 choice. We appreciate your continued loyalty to IHG and specifically Hotel Indigo Chelsea. We look forward to welcoming you back soon! Sincerely, Nicole Wong Assistant Front Office Manager More 

Evanston, Illinois
Contributor
20 reviews 20 reviews
18 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Every time I come to NYC I try to stay in a different neighborhood. Visitors need to venture beyond the Times Square madness which by the way is only a short subway ride from here. I really like the Hotel Indigo chain. I stayed in a double room on the 6th floor. Totally quiet and peaceful. Great beds, high shower... More 

Was this review helpful? Yes 1
HotelIndigoNYC, Front Office Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear ssajan, I am very happy to hear that you were able to enjoy our location and that Hotel Indigo Chelsea met all your needs. We appreciate the recognition of our team as we pride ourselves on service and will be sharing this amazing feedback with them. Thank you for this review and we hope to see you back soon!... More 

Mather, Pennsylvania
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The room was clean and just like the picture on the website. The staff was friendly and attentive. I loved the security of the elevators using your room key. My first time in the Big Apple and I felt safe and secure. The hotel was quiet and I slept well. Walked to Times Square. The valet parking was a plus.

Was this review helpful? Yes 1
HotelIndigoNYC, Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear cpaulish, Thank you for your recent comments about your stay with Hotel Indigo New York City Chelsea. We are very happy that you found the location and amenities to your liking. Our staff prides itself on guest satisfaction and glad they made every part of your stay a great one. Please contact us on your next booking in New... More 

Mexico City, Mexico
2 reviews
5 of 5 stars Reviewed 2 weeks ago

It is a small hotel, but very nice, confortable and clean. It has a great location, there is a Metro Station in the same block. The restaurante offers a great variety of options, the "Asiatic" girl of the breakfast, is really attentive as well as the Honduran guy from concierge. We had a little problem with the room, however the... More 

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HotelIndigoNYC, Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear Oscar, Thank you for your feedback on your recent stay. I’m happy you were ecstatic about your stay at Hotel Indigo New York City – Chelsea. I’m glad we were able to help you with your needs during your stay and hope you come back to visit us soon in the near future! Again we sincerely appreciate your comments... More 

Milan, Italy
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am sorry for GeppoMI and LuigiNuoro, but we did never get the issues you mentioned. likely, after reading your reviews the hotel Staff changed the gear. Staff very attentive and rooms spacious and clean. I would say "a 4 star hotel underevaluated". Would only suggest to Hotel to change the electrical outlets: american standard only is a limit! Hotel... More 

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HotelIndigoNYC, Front Office Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear fif_dot_com, We truly appreciate your recognition of the Hotel Indigo Team for making your stay memorable! We are more than delighted to hear that we were able to exceed your expectations and will be sure to share this feedback with our entire team. Thank you for providing this review and we hope you will visit us again soon! Sincerely,... More 

Washington DC, District of Columbia
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We stayed at Indigo for two nights, we booked two double rooms at a good price. The cost was the main asset of this hotel. Staff were ok and internet worked well. However, we had a few dissapointments: Both rooms had two full beds, pretty far from "oversized" as described in the hotel's presentation in Trip Advisor. Difficult to sleep... More 

Was this review helpful? Yes 1
NYClover21, General Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear Mariano L, Thank you for taking the time to write on your experiences at our hotel. We sincerely apologize about the inconveniences you had during your stay and that the description of the hotel was not accurate to your standards. As you can see by researching other reviews, we typically get high marks on room size, sleep quality, and... More 

Voorhees, New Jersey, United States
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We enjoyed 3 rooms over NYE weekend with 4 adults, 2 twenty somethings, 2 teens and a grandma and everyone had a great time! the hotel was in the flower district which gave us lots to look at ~ close to restaurants & bars..... rooms were clean, modern and comfortable for all. Hotel staff, except for our breakfast waitress, was... More 

Was this review helpful? Yes
HotelIndigoNYC, Front Office Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear Betty N, Thank you for choosing to stay with us over the NYE weekend. We are delighted to hear that everyone had a great time and that the Hotel Indigo Team was able to make your stay a memorable one. Best Wishes for a Happy New Year and we will look forward to welcoming you back! Sincerely, Nicole Wong More 

Wyoming, Delaware
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is exceptionally clean, friendly, and has location anyone would want! When I was in a bind for a room, Bill the manager made my stay perfect and my daughters had a blast thanksgiving this year! A lovely front desk team and doorman whom my daughter thought was the kindest man she has ever met. Locatation wow...Chelsea village the... More 

Was this review helpful? Yes
HotelIndigoNYC, Front Office Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear Krista R, Thank you for this wonderful review! We are very happy to hear about your stay and will share your feedback with all of the staff. I am glad we were able to make sure you and your daughters had a perfect Thanksgiving! Again, thank you for this feedback and we look forward to seeing you soon! Sincerely,... More 

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Additional Information about Hotel Indigo New York City, Chelsea

Address: 127 West 28th Street, Restaurant and Rooftop Now Open, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Chelsea , Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Indigo New York City, Chelsea 4*
Number of rooms: 122
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Hotel Style:
#122 Luxury Hotel in New York City
#142 Business Hotel in New York City
#165 Romantic Hotel in New York City
#186 Family Hotel in New York City

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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