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Hotel Indigo New York City, Chelsea

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127 West 28th Street, Restaurant and Rooftop Now Open, New York City, NY 10001
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Hotel Indigo New York City, Chelsea
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Hotel Indigo New York City, Chelsea
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997 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Marcos, California
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed at the hotel indigo for four nights in May, to attend a special event over the weekend. The location is great because it's very close to a train station that will get you up or down town, and it is in walking distance of many hot locations, Times Square, the Highline, Penn station etc. The hotel staff are very... More 

Was this review helpful? Yes 1
Palm Springs, California
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Upon arrival at 2 AM the first thing we were told is that we had no reservation. Once we showed them a copy the sort of apologized and checked us in. When we got to our room it was a single (0ne bed) we had reserved (2 beds). Take our luggage back downstairs (no bellman). Then were told there were... More 

Was this review helpful? Yes 1
HotelIndigoNYC, Front Office Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear TLBonthemove, I was surprised and saddened to hear about your experience during your recent stay with us. We did a full investigation into your claims and discovered there was a glitch in the system which interfered with your reservation. We've also spoken with the entire staff to ensure that something like this never happens again. I would love to... More 

Montreal, Canada
Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel with small rooms very well located on 58th street. Very convenient location close to subway station. Section of the 28th street where there are a lot of flower wholesalers so getting a cab is very difficult as street is often congested. Small hotel rooms but well kept in general. Interesting bar on room although a little noisy (with... More 

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Lincs
Top Contributor
167 reviews 167 reviews
39 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a nice enough hotel in the middle of the Flower district. It is clean, the staff are pleasant and helpful and it is OK, just somewhat disappointing. The room was supposed to be an Executive and was small. There is a roof top bar but it is Spartan and functional rather than welcoming (they need a barman who... More 

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HotelIndigoNYC, Front Office Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear BobStamford, Thank you for choosing The Hotel Indigo Chelsea for your recent trip to New York City. It is regretful to hear that your visit fell short of your expectations. I see that we were able to accommodate you on our Executive Level and will gladly get you in one of the back rooms next time you visit as... More 

London, England
Senior Contributor
40 reviews 40 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel Indigo Review What I liked: Where the hotel is. Easy to walk to just about anywhere. Being in the Flower District is lovely. You really feel as if you’re part of a working street and the flowers are gorgeous! Good wifi – and on multiple devices Loved the iHome clock radio iPhone dock. And with a Lightning connector, ready... More 

Was this review helpful? Yes 1
HotelIndigoNYC, Front Office Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear juliet83, Thank you for choosing to stay at The Hotel Indigo Chelsea for your recent visit to New York City. All of our rooms have a thermostat with adjustable temperatures to set to your comfort and I am sorry to hear that your air conditioning unit did not seem to be working properly during your stay. Had we known,... More 

Boston, MA
Top Contributor
60 reviews 60 reviews
24 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed for one night to see a friends play. The positives: -Good location to Penn Station -friendly front desk staff -decent room service breakfast -ok sized room The constructive: -somewhat loud (but it's NYC so what do you expect?)--not a lot of sound buffer for outside noise -only two elevators so long waits -weird noises in walls/between rooms (plumbing??) Overall,... More 

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HotelIndigoNYC, Front Office Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear Kate F, Thank you for choosing to stay at The Hotel Indigo Chelsea. It is regretful to hear that we fell short of your expectations as we strive to deliver Great Hotels Guests Love. You mentioned that there were noises in the walls and would like to discuss this in further detail as this should not be and would... More 

Contributor
16 reviews 16 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The staff are extremely professional and friendly and the hotel has an amazing rooftop bar. The hotel is located in a great location within the flower district and close to bars and restaraunts. The only thing that I noticed was that my sheets had a stain on them and the curtains needed to be dusted - I'm a very cleanly... More 

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HotelIndigoNYC, Front Office Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear Meby8512, Thank you for choosing The Hotel Indigo Chelsea for your most recent visit to New York City. I am embarrassed to hear that your room was not cleaned to our standards as we strive to provide Great Hotels Guests Love. I am delighted to hear that you were able to enjoy our Roobar and that our Vibrant and... More 

Yorkshire
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After lots of research we decided on Hotel Indigo for several reasons and none of them disappointed. Cool, modern, friendly hotel in a great location for exploring NYC as a first time visitor. Rooms are modern, clean, a good size and the hotel has a great boutique style atmosphere. The Stix restaurant serves fab food, yummy cocktails and has friendly... More 

Was this review helpful? Yes 1
Vancouver, Canada
Top Contributor
96 reviews 96 reviews
29 hotel reviews
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I don't think my review will be any different from the others. Let me briefly state what this hotel is. It's boutique. It's in a great location. Rooms are small. Beds are good. We were located on the back side so not street facing. Quiet at night. Located near Subway. Starbucks on corner for early coffee. Very easy to take... More 

Was this review helpful? Yes 2
Sydney, Australia
Top Contributor
93 reviews 93 reviews
34 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed here for a couple of nights with my fiancé during a NY stop-over. The staff at the hotel are friendly and were very responsive to any issues. The room itself was okay, with decent beds, but fair outdated amenities. The street facing rooms can be a little noisy, but tolerable enough. The location is quite good with proximity... More 

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HotelIndigoNYC, Front Office Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear Jason H, Thank you for choosing Hotel Indigo Chelsea for your recent getaway with your fiance. It is regretful to hear that your stay was just "okay" as we strive to provide Hotels that Guests Love but am delighted to hear that our Vibrant and Inspiring Team were able to take care of you during your stay. We appreciate... More 

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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