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All 452 New York City hotels

Hotel Indigo New York City, Chelsea

4.0 of 5 Hotel   |   127 West 28th Street, **Rooftop & Restaurant -Under Renovation**, New York City, NY 10001 (Chelsea)
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Ranked #192 of 452 hotels in New York City
A recent review
3 of 5 stars reviewed 4 days ago
beer18 London, United Kingdom
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875 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
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English first
London, United Kingdom
Contributor
15 reviews 15 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed here recently on business, it was average. The rooms were fairly small and the bathroom was basic. The air con was unfortunately too cold, noisy and I was unable to turn it off. The hotel was under renovation, with building work outside and the hotel bar/ restaurant out of use. fine for a short Basic stay.

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HotelIndigoNYC, Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear Beer18, We thank you for your comments about your recent stay with us. I sincerely apologize for the impression that was made to you upon entering the hotel. We are currently renovating our restaurant and rooftop bar so we can provide a better product for our guests. We are also looking into the HVAC system in your room to... More

Saint Louis, Missouri
Senior Reviewer
8 reviews 8 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here for 5 nights and it was wonderful! The staff was so friendly and helpful. Room was much larger than I anticipated. Very clean and comfortable. Requested a room on a higher floor and the noise was not noticeable much from the street. Location SEEMS like it's out of the way, but this hotel is in a great position... More

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Palo Alto, California
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Hotel staffs such as Olivia, Eva and the Bellmans are excellent; especially Olivia. Travelling on business. They are happy to cater for your needs from Neighbor Information, more Tea/Coffee to WIFI Connections. Location is also good. 5 minutes access to the Subway, especially the Red Line. Walking distance to the Empire State Building, Time Square and the Flatiron Building. Too... More

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Edmonton, Canada
Contributor
16 reviews 16 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

After a airbnb trip that ended with us missing our flights, we landed at Hotel Indigo. It's in a great, safe neighborhood. The location is close to everything: Chelsea Market, the Highline, etc. The staff was extremely friendly and the hotel is clean. The room was spacious including the gorgeous bathroom. I would highly recommend it.

Was this review helpful? Yes 1
HotelIndigoNYC, Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear JGlobe, Thank you so much for the excellent feedback posted. We are so glad to hear that your stay with us we were able to create a memorable experience despite missing your flight. I will be sharing your feedback with staff and we are so happy that they were able to make a impact in such a positive way.... More

State College, Pennsylvania
1 review
5 of 5 stars Reviewed 2 weeks ago

The hotel is in a great location and the rooms are comfortable and attractive. But the real plus here is the staff. Everyone was friendly and very helpful, from housekeeping to the front desk to the people serving breakfast. But my loudest shout-out goes to Hasaan in engineering. We had a problem with the TV, and Hasaan made multiple trips... More

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HotelIndigoNYC, Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear Jean M, Thank you for staying with us and sharing your experience for all our readers. We are delighted you enjoyed your stay and hope to see you again. I will be sharing your review with the team as this tells the story about the hard work they do everyday and we are so thrilled this made a great... More

Toronto, Canada
Contributor
16 reviews 16 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Located in the Flower District, between 6th & 7th Aves. and close to Penn Station, which has a direct connection to Newark Airport via New Jersey Transit. The hotel was clean and the staff friendly. The continental Breakfast was basic, but adequate to start your day. There are lots of other cafes nearby on 6th & 7th Aves. We has... More

Was this review helpful? Yes 1
HotelIndigoNYC, Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear Raymondjames8, Thank you for staying with us and sharing your intimate knowledge on your past stay at Hotel Indigo New York City - Chelsea. We could not have said it any better and I am so happy that you had a fantastic stay with us. Our property prides itself with a phenomenal staff and glad you found the location... More

Abu Dhabi, United Arab Emirates
Top Contributor
111 reviews 111 reviews
90 hotel reviews
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed there 6 nights. The location was really good. The room was quite nice and clean, bed very comfortable. The staff were nice and professional. The main problema for me was the incredibly loud AC! I would probably not stay there again because of the loud air conditioning unit. Other than that the hotel was good.

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San Francisco, California
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed here and bed was noisy. Reported it. They came in to fix it but whatever they did, didn't work. Only caused the other side of the same bed to start making that same noise. My room key suddenly didn't work. I reported it only to be asked to go to front desk instead of someone bringing me a new... More

Was this review helpful? Yes 1
HotelIndigoNYC, Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear TravelerMind, Thank you so much for taking the time to post your review on your most recent stay with us. We are glad that Hotel Indigo was the hotel of choice but disappointed we were not able to have your stay be as smooth. Your feedback is critical to us to better understand and pin point the opportunities our... More

NE US
Top Contributor
389 reviews 389 reviews
63 hotel reviews
138 helpful votes 138 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed 2 nights for a staycation. The front desk staff was friendly. The room was pretty big by NYC standards especially at the price. It was clean, new and well furnished. The room was at the back so it was a bit dark, but that’s to be expected. The bed was a bit soft and we both had slightly... More

Was this review helpful? Yes 1
New York City, New York
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
283 helpful votes 283 helpful votes
5 of 5 stars Reviewed 5 weeks ago

This hotel is located close enough to the very centre of Manhattan to be very convenient, yet not in the middle of all the craziness, so it's on the quieter side (for Manhattan). There are local subway lines steps away from the door, and just a few blocks away the large subway hub of Herald Square (Macy's and Penn Station)... More

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Additional Information about Hotel Indigo New York City, Chelsea

Address: 127 West 28th Street, **Rooftop & Restaurant -Under Renovation**, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Chelsea , Manhattan
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Indigo New York City, Chelsea 4*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#114 Luxury Hotel in New York City #139 Romantic Hotel in New York City #141 Business Hotel in New York City #226 Family Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
Imagine, a 100% smoke free sophisticated boutique hotel whose focus is delivering guests peace, serenity and renewal. Quite deliberately the Hotel Indigo New York City-Chelsea has been designed as an oasis for travelers who yearn for an escape from the common hotel, but still need the convenience of a 24-hour fitness center and a world class restaurant. Hotel Indigo New York City-Chelsea, located in the heart of Manhattan, provides convenience to dynamic shopping, the lights of Broadway, vigorous nightlife, and art galleries.Hotel Indigo offers each guest a blend of modern contemporary living with the best in traditional hotel hospitality. Curl up in our over-sized beds with plush bedding, duvet covers and plenty of fluffy pillows. Complimentary wireless Internet access throughout the hotel is at your fingertips or use our business center if you prefer.Relax and enjoy our exclusive restaurant for cutting edge cuisine or grab a delicious roasted latte. ... more   less 
Number of rooms
122

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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