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Hotel Indigo New York City, Chelsea

4.0 of 5 127 West 28th Street, Restaurant and Rooftop Now Open, New York City, NY 10001
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Hotel Indigo New York City, Chelsea
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Hotel Indigo New York City, Chelsea
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967 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ottawa, Canada
Top Contributor
71 reviews 71 reviews
21 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars NEW

Had booked in for two nights, but ended up having a flight cancel so wasn't going to make the first night... Called the hotel and they were so very kind to reaccommodate a new arrival date... In fact, I only called to let them know I wasn't showing up the first night, just not to cancel my reservation as a... More 

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Worthing, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Stayed here for 2 nights on business. What a fabulous hotel in Manhattan. Close to all amenities and the room was massive with an extra large bed that was very comfortable. Ultra clean, I had room service for breakfast and this was delicious having chosen the fresh fruit with pastries and coffee. I dined in the dining room for my... More 

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HotelIndigoNYC, Front Office Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear TheHuntsWorthing, Thank you for taking the time to share the experience you had here at Hotel Indigo Chelsea. I am delighted to hear that we were able to exceed expectations and that our Vibrant and Inspiring Team coupled with our convenient location, restaurant, and amenities made for a superb stay! We realize how extensive of a traveler you are,... More 

haacht
Contributor
13 reviews 13 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Hotel is very well located, Chelsea is a fun and vibrant neighbourhood. Flower district adds an extra touch. Stayed here for more than a week and the most remarkable feature of the hotel was the very friendly staff. My room was on the 10th floor, street side but not noisy at all. Clean room, modern bathroom, enough space. (although I... More 

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HotelIndigoNYC, Front Office Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear Sandra G, I am very happy to hear that our Vibrant and Inspiring Team along with our convenient location, and hotel amenities made for an exceptional stay. I apologize for the way your belongings were handle as this is not typical of our Team and will make sure that this does not happen again. We appreciate this amazing review... More 

France
Top Contributor
58 reviews 58 reviews
23 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This hotel is in the flower district and there are works on the next building. As a conclusion, it is very noisy in the night for the rooms on the street side. The rooms on the back side are ok. Avoid to ask the staff to help you with the taxi: they just wait outside instead of going on the... More 

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HotelIndigoNYC, Front Office Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear Froch 76, I am sorry to hear of the difficulty you experience when waiting for a cab and have addressed this to our team as they typically go to the avenues to hail taxis. We appreciate you providing this feedback as it gives us the opportunity to pinpoint areas that need improvement. Sincerely, Nicole Wong Assistant Front Office Manager More 

Bradenton, Florida
1 review
5 of 5 stars Reviewed 1 week ago

This place was awesome. Great stay. Attentive staff. Managers will accessible when needed. Clean rooms and grounds. Great services. Will come back. This trip was both for business and pelasure. So glad.

Was this review helpful? Yes
HotelIndigoNYC, Front Office Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear Danny S, Thank you for taking the time to recognize our Vibrant and Inspiring Team! I am happy to hear that we were able to provide the exceptional service we strive for. We appreciate these kind words and will be sure to share this feedback with everyone. Sincerely, Nicole Wong Assistant Front Office Manager More 

Hillsboro, Oregon
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

We recently stayed here and found the location great for getting around the city. A short walk to the subway station, several great local restaurants nearby. Hotel was clean and staff were friendly. Rooms were New York City size - meaning on the small side. There is a rooftop bar however it was so cold most of our stay it... More 

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HotelIndigoNYC, Front Office Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear GLRH2014, We appreciate you sharing your feedback from your recent stay with us. I am happy to hear that you enjoyed our convenient location and amenities. Thank you for taking the time to recognize our Vibrant and Inspiring Team and we look forward to welcoming you back! Sincerely, Nicole Wong Assistant Front Office Manager More 

Charleston, South Carolina
Contributor
19 reviews 19 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I travel to NY for business and usually stay in Chelsea. This hotel is my new go to and I wish I had tried it sooner. The service was top notch from the doorman, front desk and restaurant staff I encountered. The hotel is beautifully and modernly decorated and the rooms are a very comfortable size compared to others I... More 

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HotelIndigoNYC, Front Office Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear TravelLight_GetLocal, We realize how extensive of a traveler you are, which makes this feedback even more impactful! I am delighted to hear that The Hotel Indigo Chelsea was the hotel of choice and that our Vibrant Team, restaurant, location, and amenities exceeded expectations. You mentioned that you visit often for business purposes and invite you to contact our Sales... More 

Los Angeles, California
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This trip we were meeting up with friends from France, and they suggested this hotel because they had enjoyed their stay at another Hotel Indigo in Berlin. We are so glad we listened to them. It is a delightful boutique hotel, with a friendly attentive staff, and the prices were reasonable for the city. It's only a half block to... More 

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HotelIndigoNYC, Front Office Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear laurag3023, We appreciate you selecting the Hotel Indigo Chelsea for your recent reunion! Thank you for this review, highlighting our inspiring and vibrant team and I love to see how they made your stay more memorable. We are thrilled to hear that Hotel Indigo Chelsea is your new favorite in NYC and we hope to welcome you back soon!... More 

Chicago
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This review is a couple years in the making, but better late than never. We had a nice stay at Hotel Indigo a couple years back. We were in town from Chicago and the grandparents were nice enough to watch our son for the night. It was coincidentally around the time of our anniversary as well (which I let the... More 

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HotelIndigoNYC, Front Office Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear ma12c0p0l0, Thank you for taking the time to post this amazing review! We are happy to hear that you enjoyed our little gift to you. A lot has changed within the past year at Hotel Indigo Chelsea and I invite you visit us again and try out our new restaurant Stix and check out the amazing view from our... More 

Boston, United States
Senior Contributor
26 reviews 26 reviews
26 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel was the perfect place to spend a weekend visit to NYC. It is well located very close to at least one subway line, is on a relatively quiet street, and has nice sized rooms (for a NYC property) with good bath amenities and a nice shower. I think of it as a good solid Sheraton-level property but with... More 

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HotelIndigoNYC, Front Office Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear Indychamps, We are very happy that Hotel Indigo Chelsea was the hotel of choice and really appreciate this amazing review. Its great to hear your positive words and I will certainly share them with my team. We look forward to welcoming you back soon. Sincerely, Nicole Wong Assistant Front Office Manager More 

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Additional Information about Hotel Indigo New York City, Chelsea

Address: 127 West 28th Street, Restaurant and Rooftop Now Open, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Chelsea , Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Indigo New York City, Chelsea 4*
Number of rooms: 122
Reservation Options:
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Hotel Style:
#118 Luxury Hotel in New York City
#130 Business Hotel in New York City
#162 Romantic Hotel in New York City
#183 Family Hotel in New York City

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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