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All 447 New York City hotels

Hotel Indigo New York City, Chelsea

4.0 of 5 Hotel   |   127 West 28th Street, **Rooftop Bar-Opened Seasonally**, New York City, NY 10001 (Chelsea)
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Ranked #186 of 447 hotels in New York City
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 5 days ago
Yvette D Quincy, Massachusetts
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849 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Mexico City, Mexico
1 review
2 of 5 stars Reviewed 3 days ago NEW

A few months ago I stayed at Hotel Indigo London, it was an excellent choice, so I expected something similar this time in New York. It was very disappointing in my value-price relation. The location is excellent, near New York Penn Station, and the Subway. The hotel and rooms are dark, wifi is supposed to be free but I just... More

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HotelIndigoNYC, Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear DonPolloRestaurantes, Thank you for taking the time to write about your recent experience at our hotel. I wanted to first off apologize for the experience you had here. I am unsure what room you were staying in (low or high floor) but our back rooms are much larger, quieter, and do not provide much views. Our front rooms are... More

Quincy, Massachusetts
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 5 days ago NEW

This was my first time at the Hotel Indigo and I arrived a little early. The previous night I did a huge event for work and used my credit card and spent a lot of money. While I patiently waited at the opposite end of the lobby area. The guy at the front desk in a gray suit/lavender shirt said,... More

Was this review helpful? Yes 1
HotelIndigoNYC, Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear Yvette D, Thank you for writing about your experience here at our hotel. I would like to deeply apologize about the events that occurred upon check in when you arrived at the hotel. This matter is very serious as we take safety and security as a high priority. We are currently investigating the matter and the person who assisted... More

Boston, Massachusetts
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The hotel itself I would give 4.5 stars. It was clean, a little funky and the staff was fine and the price was good. My only complaint (and it is minor) was the shower - no tub. It is one of those eclectic things that doesn't have a shower curtain but has half a glass wall. I never really got... More

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Arlington, VA
Top Contributor
163 reviews 163 reviews
35 hotel reviews
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed 1 week ago

We requested and received a room on a high floor, and the space was small but nice. The wall murals in the rooms and along the hallways are weird and meaningless but inconsequential to the overall feel. The desk staff were excellent. The gym was tiny but adequate. 28th street is not quite Chelsea, it's really the south end of... More

Was this review helpful? Yes 1
Bristow, Virginia, United States
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

3 night stay, noisy elevator on hotel under construction next door but was only during the week. Need better towels. Rest was great. Blocks from the garden, ESB and times square. Staff friendly and held luggage after we checked out.

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Perth, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I was excited to be here. I've heard good things about Indigo. I really love the decor and being away from Times Square. But then the little niggles started. The room air con was too loud. My shower drain was blocked. The I paid $20 for breakfast only to given the $12 continental. The last one was overturned after complaining.... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear ShawnC777, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the air conditioning, shower condition and breakfast selection which was unacceptable. We will address these concerns. I assure you the feedback of our hotel will be reviewed and most... More

Honolulu, Hawaii
1 review
5 of 5 stars Reviewed 4 weeks ago

Best service, excellent food, great value! We were so happy to stay at Hotel Indigo and enjoy their amenities. We especially loved their restaurant Blu which is on property and serves great meals. Their staff & manager are very hospitable & have great service especially Iris & Billy. We loved everything including the bar service.

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Chicago, Illinois
Top Contributor
97 reviews 97 reviews
53 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 18, 2014

I stayed here with a friend for three nights this past weekend. Honestly, I chose it because it was the best price for the time, but it offered so much more than a great price. Overall, this was an excellent hotel. Friendly staff were present throughout my stay. I thought the décor was modern and comfortable. Just right. While I... More

Was this review helpful? Yes 2
Pittsburgh, PA
Top Contributor
58 reviews 58 reviews
34 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed March 16, 2014

The Hotel Indigo is a real find in the heart of Chelsea. It's clean, very conveniently located, reasonably priced, and close to a ton of restaurants, attractions and transit options. While the rooms aren't the largest or poshest that you'll find in New York, they are clean, modern, and equipped to provide everything that you could want or need for... More

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Dallas
2 reviews
5 of 5 stars Reviewed March 13, 2014

I I loved this hotel. Reasonable, beautiful, comfortable. Great service. Great little bar and bites downstairs. Great business center. Walked a block through the flower district to get to everything I needed. Would stay there again for sure.

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Additional Information about Hotel Indigo New York City, Chelsea

Address: 127 West 28th Street, **Rooftop Bar-Opened Seasonally**, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #186 of 447 hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Indigo New York City, Chelsea 4*
Official Description (provided by the hotel):
Imagine, a 100% smoke free sophisticated boutique hotel whose focus is delivering guests peace, serenity and renewal. Quite deliberately the Hotel Indigo New York City-Chelsea has been designed as an oasis for travelers who yearn for an escape from the common hotel, but still need the convenience of a 24-hour fitness center and a world class restaurant. Hotel Indigo New York City-Chelsea, located in the heart of Manhattan, provides convenience to dynamic shopping, the lights of Broadway, vigorous nightlife, and art galleries.Hotel Indigo offers each guest a blend of modern contemporary living with the best in traditional hotel hospitality. Curl up in our over-sized beds with plush bedding, duvet covers and plenty of fluffy pillows. Complimentary wireless Internet access throughout the hotel is at your fingertips or use our business center if you prefer.Relax and enjoy our exclusive restaurant for cutting edge cuisine or grab a delicious roasted latte. ... more   less 
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