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Hotel Indigo New York City, Chelsea

4.0 of 5 127 West 28th Street, Restaurant and Rooftop Now Open, New York City, NY 10001
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Hotel Indigo New York City, Chelsea
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Hotel Indigo New York City, Chelsea
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902 reviews from our community

Traveler rating
    401
    351
    96
    31
    23
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117
335
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188
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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lincolnshire england
Contributor
17 reviews 17 reviews
16 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Stayed for 4 nights recently the staff were very pleasant and helpful .Room was on the small side but Ok as spent most of my time out and about.Very good situation for subway and walking to sights .I booked months prior to my stay and think the hotel was very expensive ,apart from the roof top bar open in the... More

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Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Love the location!! Very near Metro lines especially Penn Station for those who are coming from Newark Airport, just a short train ride away and a 5 min walk to the hotel. Get the NJ transit train ticket for 12.50 per way from the machine in the airport. In the airport, there were many staff on the floor who will... More

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HotelIndigoNYC, Front Office Supervisor at Hotel Indigo New York City, Chelsea, responded to this review

Emoore8, Thank you for the excellent review and sharing your experience on your recent visit. I am delighted to hear that you had a great stay and enjoyed your room accommodations as well as our convenient location. We are so happy to hear that our Front Desk Staff were able to make a impact in such a positive way and... More

Meriden, Connecticut
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I am always hesitant about giving 5 stars because I am never sure if we're supposed to rate hotels for what it is, or for what it offers as a certain type of hotel. So if you're looking for room service et al this is not that kind of hotel, but if you are looking for a cool place to... More

Was this review helpful? Yes 1
HotelIndigoNYC, Front Desk Supervisor at Hotel Indigo New York City, Chelsea, responded to this review

Dear Laura V, We are very sorry to hear about your loss and our deepest sympathies are with you. I am delighted to hear that we were able to turn things around for you during this hard time. I will let our front desk know how much of impression they have made, especially Arturo, as we all strive to make... More

Toronto, Canada
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked this hotel using the reviews on Expedia and here, on TripAdvisor. First my impression was really bad! I was not expecting to get an hotel at very dirty street, full of garbage and no lights at night (we arrived at 11pm to New-York). When I step in to it, I was upset - it was no lobby, no... More

Was this review helpful? Yes 2
HotelIndigoNYC, Front Office Supervisor at Hotel Indigo New York City, Chelsea, responded to this review

Dear Anta_Toronto, Thank you for taking the time to write a review about your recent stay. We read with much concern the disappointments you had during your stay with us and sincerely apologize that we fell below your expectations. Our main concern is for all our guests to experience an exceptional stay and we regret that we were not able... More

Contributor
19 reviews 19 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel was the best value I could find at the last minute for NYC. Of course I think $400 a night anywhere is crazy but I guess thats NYC for you. This hotel was clean and the room was comfortable. They had no issues storing our luggage since we got their early and gave us a call as soon... More

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Dublin, Ireland
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is in an excellent location and is very close to the sub way. The room was bigger than I expected for New York and the bed was very comfortable. We were on the 15th floor so there was no noise issues and we slept soundly. Staff were friendly and helpful. There was some refurbishment work going on on at... More

Was this review helpful? Yes 1
Nottingham, United Kingdom
Senior Contributor
49 reviews 49 reviews
24 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here for 4 nights. The hotel is in an excellent location if you want to avoid the main tourist areas but within easy reach of them all. The reception and rooms were excellent and the room clean and comfortable. The rooftop bar is excellent. However, there we just some minor things that detracted slightly such as no tariff of... More

Was this review helpful? Yes 1
new orleans, la
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I love this hotel. I visited with my friend for 2 nights. We found this hotel on Hotwire and got a decent deal on it. The hotel is in a very good location, close to Time Square! we walked everywhere...I swear I though I was going to be so skinny when I returned home lol. But It was walking distance... More

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Madison, Wisconsin
Top Contributor
57 reviews 57 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We'd stayed in a Hotel Indigo before (Chicago - Dearborn St) and were pleased with the room & the price. This one we got to via Orbitz, and were v pleased with the outcome. First, this hotel is in the flower district, so the sidewalks are crowded with plants & flowers, so it smells good. Second, it is midway between... More

Was this review helpful? Yes 2
Cardiff, United Kingdom
1 review
4 of 5 stars Reviewed 3 weeks ago

The hotel rooms were very good and were very clean. The roof top bar was amazing with superb views. Breakfast was very poor and disorganised the restaurant was under refurbishment so this may have been the problem. However with a little better organisation (like having enough mugs for coffee) this could be easily solved. When booking out the consierge seemed... More

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Additional Information about Hotel Indigo New York City, Chelsea

Address: 127 West 28th Street, Restaurant and Rooftop Now Open, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Chelsea , Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Indigo New York City, Chelsea 4*
Number of rooms: 122
Reservation Options:
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