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Hotel Indigo New York City, Chelsea

4.0 of 5 127 West 28th Street, Restaurant and Rooftop Now Open, New York City, NY 10001
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Hotel Indigo New York City, Chelsea
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Hotel Indigo New York City, Chelsea
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919 reviews from our community

Traveler rating
    411
    354
    99
    32
    23
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117
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Petersfield, United Kingdom
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

As we drew up outside the hotel I felt my heart sink. The area looked dodgey. Inside the hotel at the lobby I just wanted to cry. When we got into the room that's exactly what I did. The lobby is just a check-in desk. There's nothing else save a bench seat! When we got out of the lift I... More

Was this review helpful? Yes 1
HotelIndigoNYC, Assistant Front Office Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear Supersolr, Thank you so much for taking the time to submit a review of your recent stay as it enables us to pinpoint areas where service could be improved. We regret to hear of the negative elements you experienced during your stay with us. Please accept our heartfelt apology that we fell short of your expectations. Our lobby will... More

Brasilia, DF
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

The staff was very nice and made us feel welcome. Nice localization, near from the subway. We took a room for 4, and to this situation the room was small. After all, i would definitely stay there another time.

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Contributor
11 reviews 11 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Was a last minute reservation to make my trip a long weekend.. Clean. Spacious and friendly staff. def recommend staying here... Close to times sq without being in it.. Times square is too loud even at night.. And this is on a quiet street after 10pm on a Friday in Chelsea... Could use more street lights but that didn't really... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We recently stayed for 9 nights at the Indigo, our first visit there while attending some talks by HH the Dalai Lama. The room was clean and modern. It has a "boutique" feel to it. What stood out were the people working the front desk: Olivia and Jason were the two we most interacted with. From suggesting great local restaurants... More

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Salisbury, Maryland
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Great value for the price. Very comfortable rooms, nice new bathrooms, shower only (my preference). Noise level normal for NYC. Easy walk from Penn Station. Able to catch two different subway lines on this street, making it a very convenient place to stay. Beautiful contemporary restaurant and bar. Bartenders very friendly. I didn't try the food.

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Liverpool, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

We love the indigo chain they just seem to get it right from free wifi and coffee to great toiletries! This is a boutique style hotel with artworks and stylish shots splashed across the walls, a cool downstairs bar and restaurant and small but perfectly formed roof bar and terrace. We stayed for three nights, our room was larger than... More

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Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel rates itself as four star establishment but does not have the service or ambience to match. I chose Indigo over the larger 'brand/chain' hotels in order to get personal service and boutique ambience. The overall look of the hotel while 'trendy' is looking tired and knocked about. The rooms are small, to be expected in NYC, but the... More

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HotelIndigoNYC, Assistant Front Manager at Hotel Indigo New York City, Chelsea, responded to this review

Dear Meltp, Thank you for taking the time to write a review. We apologize for the shortfalls during your recent stay with us as we constantly strive to provide an environment of comfort and value to our guests. Therefore, we are sincerely concerned when we do not meet your expectations. We have taken note of your valuable comments and will... More

Kansas City, Missouri
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 2 weeks ago

This is a nice hotel chain. Have had good experiences at the Jacksonville, FL property and except for NYC prices this was great. You will be right in the heart of the floral district with an easy walk to multiple subway stops, including Penn Station. The room was nice, clean and the staff very accommodating. Lots of restaurants, Starbucks etc.... More

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philadelphia
Top Contributor
121 reviews 121 reviews
25 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We just retuned from a two night stay at the hotel. Our room (1206) was a good size with a king sized bed. The bed and pillows were very comfortable. I enjoyed the Aveda products in the bathroom. The room was very clean (and I'm a stickler for that stuff). No view from this room, but we spent very little... More

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Brisbane, Australia
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Rooms a little small part comfortable & clean. Staff were great and friendly. Brilliant location in flower district. Loved walking along the side walk with all of those beautiful flowers and trees. Walked everywhere from there even up to Central Park. Very nice part of New York, would definitely stay there again!

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Additional Information about Hotel Indigo New York City, Chelsea

Address: 127 West 28th Street, Restaurant and Rooftop Now Open, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Chelsea , Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Indigo New York City, Chelsea 4*
Number of rooms: 122
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