we booked our stay through expedia and paid upfront in full. On arrival the hotel could not find our booking and we waited over a hour for them to sort out the problem. We were asked to leave a card as normal for any addtional billing at the desk. During our stay my credit card company called me to say... more

If you're traveling for business and need to be close to the financial district, this is the place for you. If you're vacationing for any other reason, forget it. It's clean and livable, but very small, and not very hip. The lobby is extremely tiny and the service is mediocre at best. On the second day of my stay my... more

I chose Hotel Reserve for our last stay in NYC because it was the best deal I could find by far. So I was a bit apprehensive when we first arrived in the city, but this hotel turned out to be a hidden gem! The staff was friendly & helpful, the rooms were larger than our last NYC hotel room... more

Great Hotel...............it's location is prefect. The Hotel Reserve has many train station near by which make it very convenient to travel any where in the city. The staff is great........but Marc Camacho is a stand out employee with this hotel. He can get you almost anything you need in a timely manner. I would recommend this hotel to anyone who... more

We have just returned from five nights at the Hotel Reserve. It is an excellent hotel and was great for our stay in Manhattan. Our room was spacious, clean and very comfortable. The bathroom was a reasonable size with a good shower and was kept very clean. The room came with tv, hairdryer, iron and ironing board and coffee-maker. Located... more

The reception staff were friendly and helpful. The rooms were clean and although a little smaller than expected, there was sufficient space for my friend and I. Also, for once, good lighting and mirrors! The area is safe and quiet as it is the financial district. There is however a noticeable difference between weekdays and weekends. Things do tend to... more

Excellent customer service and rooms. my only complaint was the noise coming from the ice machine. more

I needed to stay near Wall ST. and this hotel was perfect. The room was perfect in every way - clean, comfortable, quite and nicely updated. Staff was very nice and helpful. Yes, I would stay there again. more

This is a (relatively) newly- opened hotel in lower Manhattan. We got a fantastic opening rate deal for a double queen room in August. The hotel lobby is small, as are the rooms, but this is no major problem for those just wanting to sleep after a long day's sightseeing and/or shopping. The room was spotlessly clean, the bathroom really... more