I stayed here as part of a large group and did not think it was great value for the $200 a night rate that they charged. On the positive side, the rooms were reasonably clean and quiet and the service was friendly and efficient. Also, it was located just up the street from a subway station. In terms of complaints,... more

Reviews on this site very useful and realistic. Hotel was ina very handy location for visiting all tourist attractions. Every staff member friendly and keen to help and advise. room spacious for a city, especially compared to European hotels. Room decor a little sad and tired eg broken floor tiles in bathroom. However didn't spend much time in hotel too... more

we loved this place - it's not fancy but it's SUPER clean, the location is great (W. 32nd, AKA Korean Way - lots of places on the street open for noodles, etc. 24/7), the bed has a memory foam mattress that was divine to come home to after beating the pavement sun up to sun down every day, and we... more

Just returned from a 5 night stay, hotel was in a perfect position. Right by the Empire State Building, and at the end of the block Mac'ys. Times square was about a 10 min walk away. Our room was 807 which has been refurbished and when you looked out of the window you could see the Empire State building. Room... more

Literally just got back from NY. Stayed 3 nights in the Comfort Inn. The location was brilliant. Couldn't have chosen better. The reception was clean and welcoming, most of the staff were very helpful and chatty. Beware of the Spanish, middle aged female receptionist. She is not friendly and not helpful and we witnessed her arguing with the guests on... more

The staff was ok, the lady receptionist's very helpful opposed to the males who were a little on the grumpy side. The breakie was abundant, eat as much as you like with good service. The room was large, could of done having double glazing to keep the noise out, but anyhow thats NY loud and full of life. Location was... more

Stayed here as part of a Virgin package for four days. Room typical city centre with one exception...a great top to bottom view of the Empire State Building out of our hotel window. 500 yards to the Empire State or Macy's, 7 blocks from Times Square and the theatres. This was an ideally located hotel in the heart of the... more

Me and my husband did a twin holiday with Virgin going to New York and Las Vegas. On arrival to this hotel we were greeted by staff who weren't that friendly and really quite grumpy. Our room had a good view of the Empire State building but there was some building work going on outside which continued thoughout the night.... more

We did read some bad reviews but were surprized that the Hotel was so good for the price paid. Virgin Holidays 4 nights including flights and transfers £600 per person, what a bargain. Hotel so very central. Good staff at reception very busy but efficient. Free Internet. Rooms Clean and OK but have a look at your room first, we... more