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Hilton Garden Inn New York/West 35th Street

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63 West 35th Street, New York City, NY 10001
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Hilton Garden Inn New York/West 35th Street
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Hilton Garden Inn New York/West 35th Street
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3,380 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

The location is excellent. Caddy corner from Macy's and down the street from the Empire State Building. Walking distance to everything. Very clean and updated. The service was great, especially during check in with Alex. He was very accommodating and set me up in one of the best rooms in the building. I will DEFINITELY stay at this hotel again.

Was this review helpful? Yes
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed here for the weekend in April, hotel was great, room was great, service was great and location is perfect. I would absolutely stay here again even with family, it's just out of the hustle and bustle of Times Square but a short stroll away. A+

Was this review helpful? Yes
London, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Very excellent experience, especially the welcome reception from front desk officer Stephanie. Very courtuous, ready to listen and assist, humurous, smiling and very good reception. A very good tour guide assistant too in describing places of interest and other points of attractions.

Was this review helpful? Yes
Lisa-Marie B, Manager at Hilton Garden Inn New York/West 35th Street, responded to this review

Dear Ibraheem O, Thank you so much for taking the time to share your feedback with us! Stephanie does provide FIVE STAR service continually – we are very fortunate to have her on our team. I can’t wait to share your feedback with her. When staying again, if there is anything else we can do to make your stay even... More 

Contributor
19 reviews 19 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

100 yards from Macy's store and within walking distance for Times Square, Central Park and other famous locations not to mention Empire State Building which was the view from our window as it was in the next street ! Lovely room large King size bed,very clean. Coffee machine in room with fridge, microwave, iron and ironing board. Lovely bathroom with... More 

Was this review helpful? Yes 1
Lisa-Marie B, Manager at Hilton Garden Inn New York/West 35th Street, responded to this review

Dear Pensiontime, WOW! Thank you for sharing your FIVE STAR feedback with us! I’m happy you were able to take advantage of the amenities we offer and that you enjoyed your stay with us. I’m also ecstatic that we are your new hotel of choice, so before your next trip to NYC please reach out to me in advance and... More 

Alexandria, Virginia
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Friendly, helpful staff. My reservation was badly made by a meeting organizer, but they fixed it so I could indeed stay the second night I had planned. Room 1404 was fine for a single traveler. Quiet, with big bath. The neighborhood is evolving, with lots of garment industry shops still but some new restaurants and some construction. I ate twice... More 

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Sami W, Guest Relations Manager at Hilton Garden Inn New York/West 35th Street, responded to this review

Dear Richard L, Thank you so much for taking the time to write us a 5 STAR review about your recent stay with us!!! We truly appreciate you sharing your experience! I'm glad that our friendly staff was able to fix your reservation for you! We hope to have you again in the future for another perfect stay. Please feel... More 

Washington DC, District of Columbia
Top Contributor
62 reviews 62 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

The Hilton Garden Inn on West 35th Street (between 5th and 6th) is a fine Midtown Option. Like the the nearby Hilton Garden Inn on East 33rd Street, there are a relatively small number of rooms per floor which tends to make for a quieter stay. However, I prefer the 35th Street location. After a rencent bad experience with broken... More 

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Sami W, Guest Relations Manager at Hilton Garden Inn New York/West 35th Street, responded to this review

Dear Landc2015, Thank you for taking the time to write us a review about your recent stay with us. We're so happy that you found your stay with us quiet compare to others, our staff helpful, the fitness room and parking arrangements decent. We are so sorry to see that we were unable to earn that 5th star for this... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Staff very friendly, room very clean, restaurant excellent food reasonable rates. Would come back total experience was excellent. Stephanie Alex and Amy went above and beyond to make us feel very welcome. It was my daughter senior. Could not be happier.

Was this review helpful? Yes
Simin Z, Manager at Hilton Garden Inn New York/West 35th Street, responded to this review

Dear Dodgekids, Thank you for sharing your EXCELLENT 5 stars experience on TripAdvisor! We are happy to see our accommodation and service worked out well for you! Stephanie, Alex and Amy are absolutely good at what they do, and we are glad to have them as part of our team. They always take care of each of our guests and... More 

Cayman Islands
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Second visit here. The employees are so hospitable, the hotel rooms are fully equipped with fridge, microwave and coffee maker, the public areas are clean and modern (not tacky) and the location is perfect for business or vacation. Guest Service Manager Simin Zheng made me feel like I was the only guest staying at the hotel.In fact ALL the staff... More 

Was this review helpful? Yes
Felix O, Front Office Manager at Hilton Garden Inn New York/West 35th Street, responded to this review

Dear KarenCayman, Thank you for taking the time to share your FIVE STAR review of our hotel!!! Simin says that she hopes you liked the chocolate truffle box! When returning, reach out to Simin or I so that we can set up the corner room for you again! In Hospitality, Felix O'Casey More 

Houston, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

The staff at this hotel is helpful and personable. Always had a good experience with them on both stays here. On our last stay, Sami assisted us and provided exceptional customer service. The location is convenient. The pantry is helpful for last minute items. The rooms are pretty tight (but nice), but really don't spend much time there. Only real... More 

Was this review helpful? Yes 1
Felix O, Front Office Manager at Hilton Garden Inn New York/West 35th Street, responded to this review

Hi Amy! Thank you for taking the time to review our hotel! It's sad to see that we were unable to earn a FIVE STAR review- when returning, please reach out to us in advance so that we can assign you to a quieter room and send up a welcome amenity! Thanks again for choosing HGI35, we'll see you soon!... More 

Cape May, New Jersey
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

For a seasoned traveler, the concierge in a hotel is generally a useful "tool" for information, directions or recommendations. Most are informed, courteous and helpful. A real treasure occupies this position at the HGI on 35th Street in Manhattan! AMENA is completely qualified and professional as the concierge, but far more than a source of service. She is charming and... More 

Was this review helpful? Yes 1
Felix O, Front Office Manager at Hilton Garden Inn New York/West 35th Street, responded to this review

Hi Tunneler! I must say, normally when someone is so complimentary of our team, it results in a FIVE STAR review! When I read the review to Amena, her response was "I wonder what I could have done to earn a five star?". We GENUINELY want each guest in our hotel to have a PERFECT stay, and if you have... More 

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