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The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member

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449 W. 36th Street, 36th Street between 9th & 10th Avenues, New York City, NY 10018
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The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member
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The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member
The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member
The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member
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474 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member
See the most recent reviews
Trondheim, Norway
2 reviews
4 of 5 stars Reviewed June 11, 2014

Nice hotel and friendly, service minded staff. Booked a room for four, but it was a bit small, and felt a bit crowded. Got stuck in the elevator, but we got great help from the front desk. Also, the lock to our room stopped working, but we got checked into a new room while it was being fixed. Thanks for... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
General M, General Manager at The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member, responded to this review

Dear marihareid, Thank you for choosing to stay at the GEM Hotel Hudson Yards during your visit to NYC. I like to apologies again for the small hipcups in your experience while at the GEM. And glad that the associates were able to correct those issues for you quickly. Your comments and review are greatly recieved and thank you for... More 

Iowa
Top Contributor
86 reviews 86 reviews
40 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed June 11, 2014

After terrible customer service at another hotel, it was a treat to be welcomed by Ashish at the front desk. The hotel was quiet, clean, and comfortable. The wifi did not seem to be working correctly. Overall, we enjoyed our one night here.

Was this review helpful? Yes
General M, General Manager at The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member, responded to this review

Dear WeTravel2Learn, Thank you for choosing to stay at the GEM Hotel Hudson Yards. Am sorry to hear of your experience at a previous hotel. And happy that Ashish was able to provide you with a more positive stay experience. Ashish has been with the GEM Hotel for 5 year now and is a model for our other associates in... More 

N/A
1 review
5 of 5 stars Reviewed June 10, 2014

The room was good and most importantly, it was very clean. Had a little problem with the wifi but overall, it was a pleasant experience and definitely a hotel to book as it's in a good location. Walking distance to the subway and Times Square!

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General M, General Manager at The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member, responded to this review

Dear Amelia B, We are delighted that you stay and experience at the GEM meet all of your expectations. We hope to see you soon again and we will be making some small additions that I think you will enjoy. Most of all we all like to thank you for having chosen the GEM Hotel during your visit to NYC.... More 

Virginia
1 review
4 of 5 stars Reviewed June 9, 2014

Easy 10-15 minutes walking from Penn Station/Amtrak and to Broadway Theaters and Times Square, as well as to Chelsea movie theaters and restaurants. Very clean and quiet; in a residential neighborhood. Friendly, accommodating staff.

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General M, General Manager at The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member, responded to this review

Dear pcookva, Thank you for having chosen the GEM Hotel during your trip to NYC. We hope that you experienced everything New York City has to offer. We hope to see you again in the near future. Sincerely, GEM Hotel More 

Madison, Wisconsin
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 8, 2014

While it may seem like the hotel is off the beaten path, it really isn't. The hotel is situated less than half a mile from Penn Station which makes it an easy walk to trains and the subway system. Times Square and the theater district are also in easy walking distance. The king size bed fills most of the room,... More 

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General M, General Manager at The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member, responded to this review

Dear Jeffrey H, Thank you for taking the time from your busy schedule to write this review. We strive to make every guest experience a special one. And I am happy that we, were able to make that lasting impression upon you. We all would like to thank you as well for having chosen the GEM, we are small and... More 

Salt Lake City, Utah
1 review
5 of 5 stars Reviewed June 5, 2014

The name states it all...The Gem! Perfect location for Javits Center events.The staff and management is considerate to every detail. The rooms are small but lovely. My stay was excellent! Will book again!

Review collected in partnership with this hotel

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General M, General Manager at The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member, responded to this review

Dear Danielle L, Thank you for choosing the GEM Hotel during your trip to NYC. Our staff strives to be that GEM, the needle in the hay stack. We all are just estactic that we were able to be that needle for you when traveling back to NYC. We are making some small additions and hope that on your return... More 

Mechanicsburg
1 review
5 of 5 stars Reviewed June 5, 2014

The staff was very engaging and helpful. From the front desk to the cleaning staff, everyone was willing to assist. There was a problem with sump pumps in the basement, but was taken care of quickly and efficiently.

Review collected in partnership with this hotel

Was this review helpful? Yes
General M, General Manager at The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member, responded to this review

Dear Mark H, Thank you for choosing the GEM Hotel Hudson Yards, we are excited that you had a fantastic stay while in NYC. I hope that you were not effected with the mechanical issue we experienced, if so please accept my deepest apology. Your review and comments mean a great deal to all of us and we continue to... More 

Phoenix
1 review
4 of 5 stars Reviewed June 3, 2014

Hotel staff and service was great. The location was okay but rooms are extremely small. I think, that's standard for New York. The location is right on 36th and 10th which close to a subway station. Overall, it was a good experience.

Review collected in partnership with this hotel

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General M, General Manager at The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member, responded to this review

Dear Mansi P, Thank you for having stayed at the GEM Hotel Hudson Yard during your visit to New York City. We are delighted that you had a wonderful experience and that the hotel meet all of your needs.The GEM hope to see you soon again. Sincerely, GEM Hotel More 

Manchester
1 review
5 of 5 stars Reviewed June 2, 2014

The location was perfect for attending conventions at the Javits Center. I could see it from the entrance way. GEM was near many great food options. The front desk staff always attentive and helpful. Rooms were clean and appropriately sized to what I'd expect in NYC. I was on a lower floor (4th) I did hear trucks and garbage traffic... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
General M, General Manager at The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member, responded to this review

Dear Marisa H, Thank you for choosing the GEM Hotel Hudson Yards we hope that you had a successful convention. Our location to the Javits is ideal. We are sorry to hear that you were able to hear the street traffic. Please let us know on your return trip, we can definitely place you in a room on a higher... More 

Lake Forest, California
1 review
4 of 5 stars Reviewed June 1, 2014

The staff were all so friendly and accommodating. The bathroom supplies were quite limited like the lotion, body wash, shampoo. I think the housekeeping should inspect the supplies daily and replenish them if needed.

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