The GEM Hotel Midtown West (New York City, NY) - Hotel Reviews

Also Known As:: The Gem Hotel-Midtown West Hotel New York City; The Gem Hotel-Midtown West Hotel; The Gem Hotel

Address: 449 W. 36th Street, 36th Street between 9th & 10th Avenues, New York City, NY 10018

Phone Number:

Region: United States > New York > New York City

Amenities:

Free High-Speed Internet Wheelchair access

Hotel Style:

Ranked #313 of 432 hotels in New York City

Price Range: $$$

Hotel Class:3 star (3*)

Official Description (provided by the hotel):: Free Wifi. The GEM Hotel Midtown West is ideally located in "your corner of the world." We provide boutique atmosphere and offer our guests elegantly designed rooms with luxurious amenities.We are conveniently located in Manhattan Midtown West, just two blocks away from the Jacob K. Javits Convention Center. Guests are within walking distance from all that Midtown Manhattan has to offer, including world-famous restaurants, night clubs, art galleries, shopping and more. The hotel is three blocks away from New York City's subway system and within close proximity to both Penn Station and the Port Authority of New York and New Jersey.The GEM Hotel Midtown West offers a wide array of amenities and services that add value. For no additional charge, guests can enjoy wired & wireless Internet access, premium bottled water, nightly turndown service with our signature pillow mist, and shoeshine and concierge services.All guest rooms are smoke-free and boast flat-panel LCD televisions, iPod docking stations, paraben-free bath amenities, bath robes, down pillows, plush towels and Wolfgang Puck coffee. Standard room amenities include coffee makers, hair dryers, irons and ironing boards.While staying at this New York hotel, check out the GEMmine in the lobby to find what is happening in the neighborhood; sights, sounds, dining and attractions. You can also tour Manhattan with our GEMwalking tours.The GEM Hotel - Midtown West, an Ascend Collection hotel, is a sanctuary of luxury in a trendy Manhattan neighborhood. Guests will feel truly ensconced in an elegant, private and boutique atmosphere. ... more less

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William B

Goochland, Virginia

Reviewer

5 reviews

3 hotel reviews

Reviews in 3 cities

1 helpful vote

“A "Gem" of a hotel”

Reviewed May 20, 2013 NEW

I had a very nice stay at this hotel. The room, although small, was nicely laid out, and the bed was very comfortable. The staff was friendly, and there was an informative "message board" with local information in the lobby, that was very helpful. I chose this hotel for it's close proximity to Penn Statio9n, and for the very reasonable... More

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Mvonmauc

Senior Reviewer

8 reviews

Reviews in 5 cities

6 helpful votes

“Won't be back...”

Reviewed May 18, 2013 NEW

I feel this hotel very much misrepresented itself. We had previously stayed at Distrik in Manhattan, so since this was also an Ascend brand. We expected at least comparable accommodations. Far from it. This hotel resembled something that had been spit and shined and put out to market at best. The walls were dirty in the room and just the... More

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See 3 more reviews by Mvonmauc for New York City

Dear Mvonmauc, We are sorry to hear that your stay and experience with us at the GEM Hotel did not your expectations. The hotel is undergoing many different changes, room conditioning and maintenance is our current areas of focus right now. Please know that honest comments and reviews only help drive our determination to provide the best product for all... More

Marcia M

los angeles

1 review

“Awesome Hotel!!!”

Reviewed May 17, 2013

Excellent customer service, excellent housekeeping! We truly love this hotel and will only stay here when we come to NYC!!! It is in a great location, with close access to the Westside Highway and Times Square.

Was this review helpful? Yes 1

Dear Marcia M, Thank you for staying at the GEM Hotel Midtown West during your recent trip to NYC. We are delighted that you had a wonderful stay. Your review and comments of the hotel allows us to gauge of level of service and commitment to each of our guest. We like to thank you as well for taking the... More

fabri984

Perugia, Italy

2 helpful votes

“Good Choice”

Reviewed May 8, 2013

Nice Hotel, with a fresh style. The building is located in a good position, 5 minutes far from the closest subway station and about 15 minutes far from the Empire State Building. Reasonable price for NY. Friendly staff. I would recommend it.

Dear fabri984, Thank you for choosing the GEM Hotel Midtown West during you recent trip to New York City. We are excited that your stay was everything you hoped for when making your decision. The Gem is ideally located to everything you wanted in a NYC experience. In appreciation for posting your review, please mention LGEMR on your return trip.... More

JEFF H

SALINA

7 reviews

Reviews in 2 cities

3 helpful votes

“Nice hidden rooms”

Reviewed May 7, 2013

You wouldn't know when seeing the building (hotel) that they would have some of the nicest rooms, though they are a little small I have stayed in in NYC. The beds, we had 2 dbls, were comfortable. There was a nice flatscreen tv. The bathroom was wonderful and very modern. I would stay there again just for the bathroom. The... More

Dear JEFF H , Thank you for choosing to stay at the GEM Hotel Midtown West during your most recent trip to New York City. We are thrilled that you had a fantastic time. In appreciation for taking the time to write and post your comments on Tripadvisor, please mention LGEMR during your next return trip. Sincerely, Lawrence Hou General... More

Roxannemfg

Denver, Colorado

“Love the staff at The Gem Midtown!”

Reviewed April 30, 2013 via mobile

I had a great stay at The Gem Midtown. All the staff members were very accommodating, full of information and fun. My family took over the hotel for a wedding over the weekend and we all had a fabulous time! Thank you!

Dear Roxannemfg, Thank you so much for staying at the GEM Hotel, we are excited that you enjoyed your stay with us. Congratulations to the Bride and Groom! We hope too have you all come back again. In appreciation for taking the time to post your lovely comments and review please mention LGEMR for your return trip. Thank you again.... More

Jim V

Boston, Massachusetts

“Refreshingly updated”

Reviewed April 26, 2013

As a business traveler on a budget, I've become accustomed to the older, darker hotels of Manhattan. The GEM was a refreshing break from that with a decent sized room by NYC standards (still tiny anywhere else) that was clean. I unplugged the refrigerator because it was noisy and ironed my clothes on the bed b/c there was no ironing... More

Dear Jim V, Thank you for choosing the GEM Hotel Midtown West. We are excited that the hotel meet your expectation. Your review and comments mean the world to us. We are going to take a look into the fridges and resolve the humming noise. Your review allows us to gauge our service and commitment we have for each of... More

Coronagirl8

Menomonee Falls, Wisconsin

“Nice people- clean rooms but bad musty odor”

We stayed at this small hotel as we were exhibting at the Jacob Javits center for a trade show. It was convenient to walk to so we chose this location. I have to say I was overwhelmed with the smell of mustyness when I walked in the room and immediately opened the window to let some fresh air in. It... More

Dear Coronagirl8, Thank you for choosing the GEM Hotel Midtown West during your trip to New York City. We excited that the hotel meet your expectation. I wanted to reassure you that the musty smell from the shower curtains are being addressed. We are also looking into adding a newer bathroom fan to exhaust the humid air. We hope that... More

cruisedirector55

Orlando, Florida

6 reviews

5 hotel reviews

4 helpful votes

“Great value, friendly staff”

Reviewed April 25, 2013

I stayed at The Gem Midtown for 3 nights, I have been to NYC 10-12 times over the past 4 years and this was the smallest room yet but despite the size it worked. Storage is at a minimal, there is a tiny wardrobe available with two small drawers. The room was clean and the bathroom was a food size.... More

See 2 more reviews by cruisedirector55 for New York City

Dear flapenny, Thank you for staying at the GEM Hotel Midtown West, we are delighted that you and your sister enjoyed your stay. The GEM is hidden away but when found is a jewel ideally located to everything but without the normal congestion of NYC to deal with. Highline Park, Hell's Kitchen and Chelsea all at your feet. Your review... More

flapenny

North Palm Beach, Florida

Senior Contributor

24 reviews

16 hotel reviews

Reviews in 14 cities

22 helpful votes

“Good location, great value”

Reviewed April 18, 2013

My sister booked this hotel for a family girls' trip. We were close enough to walk to Times Square, Penn Station, Macy's, Empire State Building. Close to a major intersection which made it easy to grab a cab if needed. Nothing fancy, but met my two main requirements - clean and comfortable beds. Yes, the rooms are small, but most... More

See 3 more reviews by flapenny for New York City

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The GEM Hotel Midtown West, New York City

The GEM Hotel Midtown West

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