The rooms here are small, but adequate – if not a little basic. I was rather disappointed to learn this hotel doesn’t offer Room Service – which is a necessity on a work trip. Its in a convenient location, but the walls are paper thin – so expect to hear your neighbours & traffic! They scrimp a little on bathroom... more

Two first time experiences with this hotel- first time I have ever written a truly awful review for a hotel and the first time I ever walked into a hotel, looked around the lobby, went to my room, and walked out of the hotel without a word to anyone. I really didnt care about the money lost. There is no... more

I stayed at this hotel for four nights. I had booked it online via a hotel-booking-site. Pro: - Location: Close to the Empire State Building, Madison Square Garden, Times Square, a lot of shops on/around 34th St (Macy's, main clothing brands etc.), next subway is 34th St/Penn Station with A, C, E, 1, 2, 3 - lines, so direct link... more

We were very surprised to get such a clean and newly renovated hotel in the center of Manhattan. We think it was very good value for the money we paid. Despite the room was small, but very clean, comfortable bed, TV, nice bathroom, pleasant front desk service. Everything was great! It is possible to reach most of the sightseeing objects... more

We selected this hotel because it is close to the Javits Convention Center. I was given room 303, and the entire carpet was wet and there was a musty odor. As if that wasn't bad enough, in the middle of the night I discovered bedbugs. In the morning when I complained about the rug, the manager said there had been... more

I was actually due to stay in the Comfort Inn across the road, but on arrival was told they had over booked and were moving me to their sister hotel (The Gem) across the road. This turned out to be a really good thing. The room was recently done up and very clean. It was small, but you expect that... more

We enjoyed out time at the Gem Hotel and New York City was just fab, the best and the weather was brilliant. The hotel staff were very helpful and friendly. We found our 1st room (103 i think) noisey which was located on the ground floor just behind reception. We were tired on the first night and kept waking to... more

Why would they put a single woman who made reservations months in advance in the only basement guest room with an unsecured window on an alley? Luckily the manager got me into a room on the 5th floor and all was well from there. My new room was clean, comfy and newly upgraded. This boutique hotel was just a few... more

A 10 min walk from times square this hotel is a great one.Brand new , very clean with very friendly staff , topped with an excelent location . more