DISGUSTING!!! Upon unpacking, I found condoms & lube in my left bedstand. I pulled back sheets- filthy- with hair. Bedding was not clean. Night manager wanted to move me to another room- upon entering 2nd room- with him- I checked night stand, and AGAIN found condoms- together we pulled back bedding- more hair & clearly not changed. None of my... More

The staff is unfriendly and unprofessional. If you call with a question or complaint and request to speak to a manager you can plan on having to follow up to get anywhere. Even then all you get is the run around and no real answers. I would not recommend staying here with all of the other choices out there. More

We had booked the hotel quite a few months back for the Thanksgiving weekend. I was a bit nervous since the reviews can be really good or really bad. But our stay was wonderful. The room is small, so I was prepared for that.But we really were not in the room too much with all there is to do in... More

Myself and a mate stayed here the last week of April 2010. On arrival were were told that the travel agent booked us a king bed and not a double room as we requested when booking and made sure it was a double, as 2 blokes. the guy on reception was not moving on it, he said there will be... More

Booked this hotel through booking.com the hotel was rated 3 stars I say its a one star hotel is more like it. The room was very small no room for our luggage .. We stayed their for 2 nights the second night we were their we didn't get any house keeping when we got back at night the room looked... More

My husband was attending a conference at the nearby Javitz Convention Center and booked our room and the room of a coworkers for three days. Imagine our surprise, then, when we were told we only had both rooms booked for two days. What makes this more surprising is that my husband *called the week before* to confirm, and everything was... More

Good midtown location. A little pricey at an average of $270USD per night. Rooms were a little tight - okay for a single traveller but a bit much for 2. No restaurant onsite. Complimentary internet access. Bathroom was decent size. Other than a bit small, room was clean and neat. More

New hotel, well appointed and modern with comfortable bed, lovely satin sheets and lots of good pillows. Room small but adequate. The bathroom was well supplied and clean. Not cheap the night I stayed ($309) but compared to other hotels this cost much less than most. Not much to do in that area without walking several blocks. The TV did... More

So, I tried to be optimistic in my review of this hotel (because the front desk staff was so friendly and helpful). But, beyond that, this 39-room little hotel near Hell's Kitchen isn't all that precious. Here's what shines about the Gem: - good proximity to Times Square and other touristy hot spots - the neighborhood is pretty safe (I... More