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The GEM Hotel - Midtown West


449 W. 36th Street, New York City, NY 10018
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Reviews you can trust

75% Recommend
3.5 of 5 stars 62 reviews
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By trip type
All (62)
[ Date ] [ Rating ]
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4 of 5 stars
TravelerJohnB   5 contributions
Southern California
Oct 24, 2009 | Trip type: Solo travel

I booked through lastminutetravel.com and found a great price for this hotel. It was my first time to New York, so I wasn't 100% sure about where to stay, but wanted to save as much as possible. The neighborhood that the GEM is in is not horrible, but it's not fantastic either. I never felt unsafe returning to the hotel... more

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3 of 5 stars
L4U   2 contributions
Surrey
Oct 20, 2009 | Trip type: Business

The rooms here are small, but adequate – if not a little basic. I was rather disappointed to learn this hotel doesn’t offer Room Service – which is a necessity on a work trip. Its in a convenient location, but the walls are paper thin – so expect to hear your neighbours & traffic! They scrimp a little on bathroom... more

Management response from
AshleyGrogg, Manager

I am very sorry you were not completely satisfied with your stay at The GEM Hotel Midtown West. We are a selective service boutique hotel that strives to provide excellent quality accommodations at an affordable price. This being said you are correct that we do not offer room service from our property, however there are many restaurants in the area...

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1 of 5 stars
rn4trips124   18 contributions
Albany NY
Oct 8, 2009 | Trip type: Couples
1/1 found this review helpful

Two first time experiences with this hotel- first time I have ever written a truly awful review for a hotel and the first time I ever walked into a hotel, looked around the lobby, went to my room, and walked out of the hotel without a word to anyone. I really didnt care about the money lost. There is no... more

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4 of 5 stars
taehti   1 contribution
Germany
Sep 15, 2009 | Trip type: Solo travel

I stayed at this hotel for four nights. I had booked it online via a hotel-booking-site. Pro: - Location: Close to the Empire State Building, Madison Square Garden, Times Square, a lot of shops on/around 34th St (Macy's, main clothing brands etc.), next subway is 34th St/Penn Station with A, C, E, 1, 2, 3 - lines, so direct link... more

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5 of 5 stars
Raselex   10 contributions
Vilnius
Sep 7, 2009 | Trip type: Couples

We were very surprised to get such a clean and newly renovated hotel in the center of Manhattan. We think it was very good value for the money we paid. Despite the room was small, but very clean, comfortable bed, TV, nice bathroom, pleasant front desk service. Everything was great! It is possible to reach most of the sightseeing objects... more

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3 of 5 stars
mparsons462   3 contributions
Drexel Hill, PA
May 31, 2009 | Trip type: Business
1/1 found this review helpful

We selected this hotel because it is close to the Javits Convention Center. I was given room 303, and the entire carpet was wet and there was a musty odor. As if that wasn't bad enough, in the middle of the night I discovered bedbugs. In the morning when I complained about the rug, the manager said there had been... more

Management response from
AshleyGrogg, General Manager

I am very sorry about the experience during your recent stay with our hotel. We continuously strive to improve the level of service offered and appreciate hearing the good along with the bad. I have made sure to have all of the problems you encountered addressed with the appropriate parties. I am happy everything worked out well for you in...

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4 of 5 stars
sh007Scotland   3 contributions
Scotland
May 29, 2009 | Trip type: Solo travel

I was actually due to stay in the Comfort Inn across the road, but on arrival was told they had over booked and were moving me to their sister hotel (The Gem) across the road. This turned out to be a really good thing. The room was recently done up and very clean. It was small, but you expect that... more

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5 of 5 stars
Newyorker1972   1 contribution
England
May 25, 2009 | Trip type: Couples
1/1 found this review helpful

We enjoyed out time at the Gem Hotel and New York City was just fab, the best and the weather was brilliant. The hotel staff were very helpful and friendly. We found our 1st room (103 i think) noisey which was located on the ground floor just behind reception. We were tired on the first night and kept waking to... more

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4 of 5 stars
travelmarcia   5 contributions
seattle
May 21, 2009 | Trip type: Solo travel
1/1 found this review helpful

Why would they put a single woman who made reservations months in advance in the only basement guest room with an unsecured window on an alley? Luckily the manager got me into a room on the 5th floor and all was well from there. My new room was clean, comfy and newly upgraded. This boutique hotel was just a few... more

Great hotel
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4 of 5 stars
marbf2000   9 contributions
Dublin, Ireland
Apr 16, 2009 | Trip type: Couples
1/1 found this review helpful

A 10 min walk from times square this hotel is a great one.Brand new , very clean with very friendly staff , topped with an excelent location . more

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The GEM Hotel - Midtown West Also Known As

  • The Gem Hotel
Address: 449 W. 36th Street, New York City, NY 10018
New York City Hotels The GEM Hotel - Midtown West
3.5/5.0
62