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The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member

3.0 of 5 449 W. 36th Street, 36th Street between 9th & 10th Avenues, New York City, NY 10018
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The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member
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The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member
The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member
The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member
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417 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Singapore, Singapore
Contributor
12 reviews 12 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed yesterday NEW

New York was our last stop and I'm glad we chose GEM. Front desk staff are friendly, answering all our questions with a smile and were really nice to talk to. Room was really cramped for 4 persons with 2 queen beds. Our luggages were all over the space and there were barely any space to walk. No fridge in... More 

Was this review helpful? Yes
Austin, Texas, United States
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I was pair with this hotel through hotwire.com and I am so glad I got it! The staff was very very helpful and more than welcoming. The room was clean and perfect for me. The staff also gave me great recommendations on local places to go and eat. Hope to stay here again when I come back to New York!

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London, England, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This is an inepensive and well located budget hotel near the Jacob Javits Convention Center but also well located for the Port Authority, Hell's Kitchen and Penn Station for the LIRR and ACE subway lines. The rooms are clean and to a good standard, there are free hot drinks at breakfast time and the staff are friendly and helpful.

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Senior Contributor
46 reviews 46 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

I stayed at the Gem hotel for a week with my two brothers. We shared a double room with twin beds. We were very pleased with our room, it was quite small but it was alright. We weren't really there to stay inside our room. The bathroom was big and spacious and they cleaned our room every day. The beds... More 

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Oneonta, New York
2 reviews
4 of 5 stars Reviewed 1 week ago NEW

Rooms were clean, modern, and quiet. On the small side, but that's NYC. Staff was super helpful and friendly. Free wifi worked well. Easy walking distance from Penn Station and theaters. We booked a king and got two doubles instead but didn't bother to switch rooms.

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General M, General Manager at The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member, responded to this review

Dear 321AW, I would like to thank you for taking the time to write your review and see that we missed the opportunity to truly wow you with our services and amenities that you deserve and expect. We take every guest experience with the great importance and we strive to make each stay enjoyable and memorable. I hope that we... More 

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

I've searched and found this lovely boutique hotel and so wanted to love this place. Everything that could have went wrong did. It started from the check in. The lobby is quiet nice. The front desk person was nice but then she lied. She insisted that we booked a double room (celebrating an anniversary and book a double room...I think... More 

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General M, General Manager at The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member, responded to this review

Dear Acurra T, On behalf of our entire team, I would like to apologize for failing to exceed your expectations. It was a pleasure in speaking with you yesterday about your stay. And that we were able to come to a resolution to your stay.Your satisfaction is important to us and we will be using the feedback you provided to... More 

Plantation, Florida
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

Thoroughly enjoyed my stay here. Its a great place to stay if you are attending a confgerence at the Javits Center. Staff was extremely friendly and helpful, free wifi and free coffee in the morning. Rooms were regular New York size, with clean bathrooms and queen size bed. Perfect fo that business trip. Would stay here again.

Was this review helpful? Yes
General M, General Manager at The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member, responded to this review

Greetings WestfieldBroward! Thank you for sharing your stay experience with us. It is delightful to know that you have found our brand hotel to your satisfaction and our location close to your areas of interest. I am glad that you enjoyed our hot breakfast that is prepared fresh every day! We are so excited that you felt the comfort our... More 

Kingston
1 review
3 of 5 stars Reviewed 1 week ago

The GEM Hotel is clean, with very friendly and accommodating staff. If you just need a room for business or a quick stay, it's great. We had a King Bed which took up the entire room. There was a desk, a small wardrobe & bed-side tables to take up the rest. No room to store luggage and little space to... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
General M, General Manager at The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member, responded to this review

Greetings, Thank you for sharing your review. We are so pleased that you enjoyed your accommodations that we so carefully prepared just for you. Hudson Yards/Hell’s kitchen is truly a wonderful area of our great city and we are thrilled that you enjoyed our location. The neighborhood is up and coming, with the new 7 train extension to open in... More 

Fargo
1 review
5 of 5 stars Reviewed 2 weeks ago

Hotel was very nice. Good location. Rooms could've been a little bigger, but oh well wasn't in it much. It was nice being in walking distance to a lot of things. I would recommend this hotel to others that want to be close to everything. But still not all the noise and people.

Review collected in partnership with this hotel

Was this review helpful? Yes
General M, General Manager at The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member, responded to this review

Dear fargond2015, Thank you for sharing your stay experience with us. It is delightful to know that you have found our brand hotel to your satisfaction and our location close to your areas of interest. I am glad that you enjoyed our hot breakfast that is prepared fresh every day! We are so excited that you felt the comfort our... More 

Corpus Christi, Texas
Senior Reviewer
6 reviews 6 reviews
3 of 5 stars Reviewed 2 weeks ago

The room was tiny...too small for two adults and a child. We were tripping over our luggage. We didn't use housekeeping the four days we were there because there was no walking room to have them come in. We paid $215 a night using Priceline. There were nicer hotels closer to Times Square for almost the same price. I would... More 

Was this review helpful? Yes
General M, General Manager at The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member, responded to this review

Dear salinasyaya, Thank you for choosing the GEM Hotel Hudson Yards during your most recent trip to NYC. Thank you for taking the time to post your review and comments about your stay at the GEM Hotel, we are sorry that the hotel did not meet all of your expectations. I see from your comments that there was price difference... More 

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Additional Information about The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member

Address: 449 W. 36th Street, 36th Street between 9th & 10th Avenues, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The GEM Hotel Hudson Yards, an Ascend Hotel Collection Member 3*
Number of rooms: 39
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Also Known As:
The Gem Hotel-Midtown West Hotel New York City
Hotel Style:
#164 Business Hotel in New York City
#178 Romantic Hotel in New York City
#246 Family Hotel in New York City

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