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All 447 New York City hotels

The GEM Hotel Hudson Yards/Midtown West

3.0 of 5 Hotel   |   449 W. 36th Street, 36th Street between 9th & 10th Avenues, New York City, NY 10018
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Ranked #270 of 447 hotels in New York City
A recent review
4 of 5 stars reviewed 1 week ago
Jahkeim C Los Angeles, California, United States
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309 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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English first
Los Angeles, California, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

I stayed here for 4 nights in September 2013 and had a great time. Not sure what this hotel was before, but you could tell it had been renovated. The room didn't have much of a view, but it didn't matter too much because no one comes to NYC to stay in the room. Room was fairly small, which is... More

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Reykjavík
1 review
4 of 5 stars Reviewed 1 week ago

We stayed at the hotel for 6 nights, and it was friendly and nice to be there but there were 3 things that didnt work and that was the shower, we couldnt use it, only the bath. The room key was always unuseful and the internetconnection was terrible, very slow or didn't work at all most of the time. Otherwise... More

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Burlington
2 reviews
5 of 5 stars Reviewed 2 weeks ago

This is our new hotel when attending shows at the Javitz. Rates are reasonable, rooms are clean, and the staff were all very pleasant and helpful to us. Thank you to Mr. Lawrence Hou and staff. We will see you again next year.

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Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

We were a group of 4 girls staying here in march. The hotel was very clean and the staff love but I would say the room was far too small for 4. That's our fault though, should have planned it a bit better! I would definitely recommend this hotel for location and it's a bonus that pie face is just... More

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Rochester, New York
Top Contributor
100 reviews 100 reviews
38 hotel reviews
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Was going to a trade show at the Javits convention center and found the GEM hotel online. It could not have been more convenient. A 3 block walk and there I was. Checking in was a breeze. Parking is across the street (and reasonably priced). Everyone I met on the staff was pleasant, friendly and helpful. The rooms are on... More

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Dublin, Ireland
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel was amazing, I went on a school tour to NYC in February and we stayed in this hotel, To some hotels the thought of having 30 something teenage students staying there might be terrifying but the staff at the Gem hotel were excellent to us! they provided us with maps and information on where everything was. I don't... More

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New York City, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

When I started my search for a 3 day stay, I was told, "there's no where to park. " "Everything is so expensive. " "You'll be too far away from the work location." I found none of these to be true. To my surprise, there was parking across the street, with very attentive staff. I was a mere 20 minutes... More

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Claymont, Delaware
1 review
5 of 5 stars Reviewed 3 weeks ago

I was just there for a quick over night visit for work. The bed was comfortable, and the staff was very professional. The hotel is a short walk to Penn Station and right near the Lincoln tunnel. The rooms were very quiet. I didn't hear a peep from any other guest on that floor.

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General M, General Manager at The GEM Hotel Hudson Yards/Midtown West, responded to this review

Dear TravelBearDE, Thank you for choosing the GEM Hotel Hudson Yards we are excited that you had a successful business trip. Our location is ideal to Penn Station and Convention center. We value you comments and greatly appreciate you taking the time in posting your review. We hope to be able to host you again on your next return trip.... More

Rochester, New York
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

By virtue of its proximity to the Javits Center and Penn Station I would have rated this hotel good. But, the courtesy and helpfulness (Stacy, at the front desk, is an absolute treasure) of the staff and the cleanliness puts it at the top of most hotels I've stayed at in NYC. Rooms are small - just like most rooms... More

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General M, General Manager at The GEM Hotel Hudson Yards/Midtown West, responded to this review

Dear Robert B, Thank you for your most recent stay at the GEM Hotel. We are pleased that we were able to meet your expectations. Stacey is a new member to our team and she exemplifies the service commitment we have for all of our guest. Thank you again and we hope to host you again in the near future.... More

Canton
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I hesitate to give this hotel a good review because I don't want anyone else to know about it. A walk to Penn Station. A walk to the Javitz. A walk to good bars and restaurants. A walk to Port Authority (but why would you!). Friendly front desk. Very comfortable bed. VERY clean. Great water pressure. Great wifi connection. No... More

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Was this review helpful? Yes 2
General M, General Manager at The GEM Hotel Hudson Yards/Midtown West, responded to this review

Dear Ben P, Thank you for choosing the GEM Hotel during your recent trip to NYC. We are excited that we were able to meet or exceed all of your expectations. Your review and comments mean a great deal as a barometer of commitment for 100% guest service. We hope to see you soon again. Sincerely, Lawrence Hou GM More

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Additional Information about The GEM Hotel Hudson Yards/Midtown West

Also Known As:
The Gem Hotel-Midtown West Hotel New York City
The Gem Hotel-Midtown West Hotel
The Gem Hotel
Address: 449 W. 36th Street, 36th Street between 9th & 10th Avenues, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#169 Business Hotel in New York City
#213 Romantic Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — The GEM Hotel Hudson Yards/Midtown West 3*
Official Description (provided by the hotel):
Free Wifi. The GEM Hotel Hudson Yards/Midtown West is ideally located in "your corner of the world." We provide boutique atmosphere and offer our guests elegantly designed rooms with luxurious amenities.We are conveniently located in Manhattan Midtown West, just two blocks away from the Jacob K. Javits Convention Center. Guests are within walking distance from all that Midtown Manhattan has to offer, including world-famous restaurants, night clubs, art galleries, shopping and more. The hotel is three blocks away from New York City's subway system and within close proximity to both Penn Station and the Port Authority of New York and New Jersey.The GEM Hotel Midtown West offers a wide array of amenities and services that add value. For no additional charge, guests can enjoy wired & wireless Internet access, premium bottled water, nightly turndown service with our signature pillow mist, and shoeshine and concierge services.All guest rooms are smoke-free and boast flat-panel LCD televisions, iPod docking stations, paraben-free bath amenities, bath robes, down pillows, plush towels and Wolfgang Puck coffee. Standard room amenities include coffee makers, hair dryers, irons and ironing boards.While staying at this New York hotel, check out the GEMmine in the lobby to find what is happening in the neighborhood; sights, sounds, dining and attractions. You can also tour Manhattan with our GEMwalking tours.The GEM Hotel - Midtown West, an Ascend Collection hotel, is a sanctuary of luxury in a trendy Manhattan neighborhood. Guests will feel truly ensconced in an elegant, private and boutique atmosphere. ... more   less 
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