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All 452 New York City hotels

The GEM Hotel Hudson Yards/Midtown West

3.0 of 5 Hotel   |   449 W. 36th Street, 36th Street between 9th & 10th Avenues, New York City, NY 10018
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Ranked #264 of 452 hotels in New York City
A recent review
5 of 5 stars reviewed 3 days ago
Sandra G Dorchester
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339 people have reviewed this hotel

Traveler rating
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    33
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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English first
Dorchester
1 review
5 of 5 stars Reviewed 3 days ago NEW

I would recommend this hotel but for family with kids would b a tight fit, but would be okay, hopefully it would just be for sleeping, then it would be perfect. Need comfortable shoes as a bit of a walk from Time Square, at least 9 blocks.

Review collected in partnership with this hotel

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Sunderland, United Kingdom
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

A group of 4 booked a standard room with 2 double beds. We arrived before check in time but were kindly allowed to check into our room early. Rooms are small but have everything you need (television, coffee, wardrobes) they were cleaned daily which was excellent. Ashley on reception was a great help during our stay she advised us on... More

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Essex Junction
1 review
5 of 5 stars Reviewed 5 days ago NEW

Lovely little boutique hotel - small rooms but comfortable - wonderful location, easy walking distance to Times Square, Central Park, High Line, Greenwich Village. Friendly, efficient staff. We were very happy here!

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Berlin
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We found the staff to be very friendly and helpful. Room was small, with two double beds, desk, and wardrobe (not much more room to move), but everything was clean, comfortable, and efficient, with a coffee maker, safe, and bathrobes in the wardrobe. I didn't like that the towels were in a rack above the shower, but my husband thought... More

Was this review helpful? Yes 1
Canfield, Ohio
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Wish the room had a working A/C heat unit. this was terrible, and I could not get a good night's sleep here. Also, the location was so far west, and we had to cross a busy road to get to Broadway area.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Oakland, California
1 review
5 of 5 stars Reviewed 1 week ago

As a former native of New York City, it is always a challenge to find a good hotel when I come back to visit, one that is affordable, clean, well maintained and in a convenient location. I finally found a hotel that not only meets these criteria but far surpasses them. And as an added bonus the staff is friendly... More

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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

the bad experince ever, with un professional attitude from the manager of Hotel Mr.Lawrence Hou. I Disquailfied this Hotel from getting a Hotel name in a great City (NYC), in term of services, reception staff and calculating the invoices they charged me extra night unfairly

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General M, General Manager at The GEM Hotel Hudson Yards/Midtown West, responded to this review

Dear Sultan O, Our apologizes that you felt the hotel did not live up to your expectations. Sincerely, GEM Hotel More

Rockwall, Texas
1 review
4 of 5 stars Reviewed 2 weeks ago

Very clean room. Very comfortable bed with nice linens. Nice flat screen TV with many cable choices. Very clean bathroom. Room was small but functional. Not may other frills. No nonsense convenient accommodations.

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NY
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
89 helpful votes 89 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This hotel failed to reach the most basic standard expected of the hospitality industry - providing a clean bed. I would never stay here again even though it is a short walking distance to the Javits Center. Both of the beds in our room had someone's dark hairs between the sheets, meaning that housekeeping had remade the bed with the... More

Was this review helpful? Yes 3
General M, General Manager at The GEM Hotel Hudson Yards/Midtown West, responded to this review

Dear sunnyflies, I cannot express to you again how deeply sorry we are for the poor experience you had during your stay. I know that during our call we spoke at length about the issues. And I can assure you that this incident shall not repeat itself for you or any future guest at the GEM. Sincerely, Lawrence Hou GM More

Mechanicsville, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Compared to other New York prices, this was a bargain - $279.00 including all taxes. We were pleasantly surprised by the size of the room as well as the friendliness of the staff and the overall comfort of the room.

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General M, General Manager at The GEM Hotel Hudson Yards/Midtown West, responded to this review

Hello Sally G, Thank you for choosing the GEM Hotel during your visit to NYC, we are glad that we were able to meet your expectations. Your review and comments mean a great deal to all of us here. We all hope to see you again in the near future. Sincerely, GEM Hotel More

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Additional Information about The GEM Hotel Hudson Yards/Midtown West

Address: 449 W. 36th Street, 36th Street between 9th & 10th Avenues, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — The GEM Hotel Hudson Yards/Midtown West 3*
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Also Known As:
The Gem Hotel-Midtown West Hotel New York City

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Amenities

Business Center with Internet Access Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style
#138 Business Hotel in New York City #200 Romantic Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
Free Wifi. The GEM Hotel Hudson Yards/Midtown West is ideally located in "your corner of the world." We provide boutique atmosphere and offer our guests elegantly designed rooms with luxurious amenities.We are conveniently located in Manhattan Midtown West, just two blocks away from the Jacob K. Javits Convention Center. Guests are within walking distance from all that Midtown Manhattan has to offer, including world-famous restaurants, night clubs, art galleries, shopping and more. The hotel is three blocks away from New York City's subway system and within close proximity to both Penn Station and the Port Authority of New York and New Jersey.The GEM Hotel Midtown West offers a wide array of amenities and services that add value. For no additional charge, guests can enjoy wired & wireless Internet access, premium bottled water, nightly turndown service with our signature pillow mist, and shoeshine and concierge services.All guest rooms are smoke-free and boast flat-panel LCD televisions, iPod docking stations, paraben-free bath amenities, bath robes, down pillows, plush towels and Wolfgang Puck coffee. Standard room amenities include coffee makers, hair dryers, irons and ironing boards.While staying at this New York hotel, check out the GEMmine in the lobby to find what is happening in the neighborhood; sights, sounds, dining and attractions. You can also tour Manhattan with our GEMwalking tours.The GEM Hotel - Midtown West, an Ascend Collection hotel, is a sanctuary of luxury in a trendy Manhattan neighborhood. Guests will feel truly ensconced in an elegant, private and boutique atmosphere. ... more   less 
Number of rooms
39

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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