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Doubletree Hotel Chelsea New York City

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128 West 29th Street, New York City, NY 10001
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Doubletree Hotel Chelsea New York City
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Doubletree Hotel Chelsea New York City
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1,165 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Oslo
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The Doubletree hotel Chelsea is located near the Empire State Building and Macy's Herald Square, as well as within easy reach to many famous landmarks in NY. The subway is very close to the hotel. The hotel itself is OK in standard. It is not located on the most pleasant street in NY, but it is not the worst either.... More 

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toronto, Canada
1 review
5 of 5 stars Reviewed 1 week ago

staff very friendly throughout hotel - very welcoming and friendly, clean rooms, very comfortable mattresses and pillows (asked for extra pillows, towels - supplied as requested) - delicious cookies.... what a lovely welcoming surprise good location - close to sight seeing and great places to eat out

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review

Anthony S, thank you so much for the 5 star review. We are so happy we were part of your great experience in New York City, and that we provided you with friendly service, a comfortable bed, and a good location! Toronto isn't far so we know you'll return soon! More 

New Orleans, Louisiana
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Hotel is conveniently located - easy to get to many famous NYC landmarks Clean, everything in rooms in working order, not spacious rooms Elevators very slow! Staff helpful! I would recommend, particularly if a Hilton Honors member, or using any reward program Biz center adequate Did not use fitness center

Review collected in partnership with DoubleTree by Hilton

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Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review

Drpamsm, thank you for staying with us, for being a Hilton Honors member, and for taking time to write a review of your stay on TripAdvisor! We're very happy you found the rooms to be clean and the location very convenient, and hope we will see you on your next visit to the Big Apple. More 

Senior Contributor
23 reviews 23 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We were very happy with our room. It was tight but that is probably normal for NYC. The room was clean and modern. We had a view of the Empire State Building we enjoyed and was a nice surprise. The staff was very helpful with our request for a slightly earlier check-in. (Thanks for the warm chocolate chip cookies!)

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Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review

Dee T, we like your username as your initial's are ours too! Thank you so much for your 5 star review of our hotel! Our helpful staff is glad we could get you into your room with a view early, and look forward to welcoming you and your sister back to NYC! More 

Savage, Minnesota
Contributor
12 reviews 12 reviews
5 of 5 stars Reviewed 1 week ago

The room was nice, the staff was very helpful and friendly, and as always the cookies were awesome. Overall, a great experience. The location worked well for us, a little out of the hustle and bustle, but eay to get to everyting we were interested in.

Review collected in partnership with DoubleTree by Hilton

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Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review

Thank you so much, gpotjo, for the 5 star review you gave us on Tripadvisor, but more importantly, for choosing our hotel for your stay in New York City. We are so happy to know that our location was convenient and our staff you found to be friendly! We hope to see you again very soon! More 

North Brunswick, United States
1 review
2 of 5 stars Reviewed 2 weeks ago

I received complaints from every guest of my 35 person party. About size of room for the price ($249 per night) and lack of refrigerators in room. Only a few of my party were given welcome bags on arrival. Most did not and we had no water in the rooms. I received serious dehydration complaints. We will not be returning.

Review collected in partnership with DoubleTree by Hilton

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Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review

Melanie S, we apologize so much for your group's disappointment in the service they received. We do provide welcome bags to our Hilton Honor guests, but these were never arranged for your corporate group. Like our cookies, we never say no if one of our guests requests an extra cookie or water, and on behalf of our entire team and... More 

Senior Contributor
32 reviews 32 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Upon our arrival, one of the two tiny elevators was out of order. This caused quite a bit of extra waiting time. We used the new Hilton App for iPhone to check-in a day ahead. The app claims to allow you to choose your room. This function did not work as we were given the room that they had originally... More 

Was this review helpful? Yes 2
Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review

hsmoliar, thank you for taking time to write a review of your experience at our hotel and please let me apologize on behalf of our entire staff for someone on our team not providing to you the level of service we strive to deliver to all of our guests. We do not want to send a message to anyone of... More 

San Francisco, United States
1 review
2 of 5 stars Reviewed 3 weeks ago

This hotel has two small elevators to service 26 floors. One of the two was out for "maintenance" for my two night stay. Hotel did nothing to expedite repairs. Tough luck for guests who either waited for 30 minutes in the lobby or took the stairs.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review

Louis H, We are so sorry that the elevator work that was being done during your stay was inconvenient and we truly do wish it had not taken so long for this necessary work to be done. We are happy to report that the work was completed and inspected and both elevators have new components that should keep them in... More 

Ashburn, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

When my family and I visit New York City, we enjoy staying at the Double Tree by Hilton in Chelsea. First, the hotel is conveniently located near the best of what New York has to offer. Second, the staff is always friendly and accommodating. Thirdly, the rooms are comfortable and the cleanliness is beyond compare. Finally, the hotel is pet... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 2
Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review

Sullivan Family, we so appreciate your 5 star review, and are glad that you found our team to be friendly and accommodating! We are happy that you made us a part of your family vacation! We are glad we could welcome all members of your family, including your Wheaton Terrier, and we can't wait to see you again! More 

San Francisco, California
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 3 weeks ago

POOR CUSTOMER SERVICE. I was arriving from a redeye, so I booked a room for the night before so I would have a room waiting for my 7 a.m. checkin. I specifically left in my reservation notes that I would be arriving in the morning from a redeye so to hold the room. When I checked in, I discovered that... More 

Was this review helpful? Yes
Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review

Dear mk98, Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service with regard to your room availability. We would also like to apologize for the issues in your room and and with the elevators. This work has been completed, and was being done during business hours,... More 

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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