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Doubletree Hotel Chelsea New York City

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128 West 29th Street, New York City, NY 10001
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Doubletree Hotel Chelsea New York City
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Doubletree Hotel Chelsea New York City
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1,152 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Carlsbad, California
Senior Contributor
48 reviews 48 reviews
22 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My wife and I stayed here for a week on a combination of business and pleasure and will definitely stay again. The Pros: I can't say enough about the staff at this hotel. To a person everyone was friendly and engaging and reached out to see if they could help. The location is convenient to Penn Station, Chelsea, The Village,... More 

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Woodstock, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

Nice hotel with friendly and efficient staff. Good location near subway for easy access to sites of New York. Small lobby. Small restaurant. Food was good and reasonably priced. Great location within easy walking distance to Empire State building and Macy's. If you stay, splurge on a high floor room with view of Empire State Building. Rooms are small with... More 

Review collected in partnership with DoubleTree by Hilton

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Morganton, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

I don't look for a lot of amenities when I travel since I am rarely in the hotel except to sleep. A clean room, quality sheets and towells and attentive staff are all I need, and that's what I always get at this hotel. The price and location are right too.

Review collected in partnership with DoubleTree by Hilton

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Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review

Neal S, we are so happy you find our staff attentive, our rooms clean, our sheets and towels to be of good quality and the price and location to be right for you! Thank you so much for your 5 star review and for being a repeat guest! More 

North Richland Hills, Texas
Senior Contributor
24 reviews 24 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I want to start by stating that I used to be a flight attendant and I've stayed in many, many hotels all over. By far, this hotel had the absolute most comfortable beds I have ever stayed in. My daughter and I stayed here for three nights in March 2014. The location is great because it's quiet and safe, but... More 

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Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review

MandyMcCain, we can't thank you enough for staying with us, for your 5 star review, and for your compliments on our staff. We look forward to welcoming you back to New York City! More 

Triangle, United States
1 review
5 of 5 stars Reviewed 5 days ago NEW

This hotel is in the middle of the city. Very close to dining and shopping (Macy's, etc). The room was very small but space in the city is limited and we didn't come to NY City to spend a lot of time in the room. The staff was friendly, helpful, and went above and beyond in resolving issues with the... More 

Review collected in partnership with DoubleTree by Hilton

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Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review

Our many thanks to you, Benjamin B, for your 5 star review and compliments on our staff. We're glad we could help resolve any issues with the parking garage, and that you enjoyed your visit to New York! More 

1 review
2 of 5 stars Reviewed 5 days ago NEW

After reserving and paying for a king room several weeks prior to arrival, I was given a lesser room and told the hotel was "over sold". Very disappointed. There was no attempt to correct their wrong-doing, and simply told "sorry" and given a cookie. Not sure what the point in making a reservation if they are going to give you... More 

Review collected in partnership with DoubleTree by Hilton

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Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review

339kellieh, thank you for your candid review and letting us know about the experience you had at our hotel. I would like an opportunity to make it right for you. Please contact me at the hotel at 212-594-0994 so that I may research what happened, and make sure it does not happen again. We train all of our staff to... More 

Winchester
Contributor
13 reviews 13 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Overall a very good hotel. Staff was very friendly and went out of their way to be helpful. Rooms were clean and comfortable. Rooms are somewhat smaller than hotels in other cities, but about average for NYC. Great view of Empire State building from our hotel room window. Hotel restaurant and bar are great.

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Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review

Tritraveler89, thank you so much for your 5 star review. We are happy to know that you found our team to go out of their way for you, and that you enjoyed our restaurant and bar. Come back soon! More 

Vancouver, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Was lucky enough to book at this hotel - great hotel, great location, great price. We arrived on the redeye and were smart enough to book our hotel for the night previously as well, so check in at 7am was a breeze. Didn't even have to ask and we received a room on the 23rd floor with a view of... More 

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Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review

AlyceTripp, thank you for your 4 star review of our hotel. It sounds like you are a savvy traveler, and so it means that much more to us! We look forward to welcoming you back! More 

Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Great location but the hotel itself is only average. Mom and I stayed only one night and the location worked perfectly for a quick NYC walking tour the next morning. When we arrived, we decided to eat in the hotel restaurant, which serves overpriced food like most other hotel restaurants, but nonetheless the burgers were great. The waiter also brought... More 

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Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review

Thank you for staying at our hotel with your mother, and for your 4 star review. We're very happy to know you enjoyed the burger in our restaurant and our location. We hope to see you again on a future visit! More 

chicago, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

great hotel option in Chelsea - just 2 blocks from Madison Square Garden and a scenic walk up to Times Square & Central Park. Stayed for business during the week, then extended the stay over the weekend to take in the city lights and performances.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review

Michael D, thank you so much for your 5 star review and your compliments on our staff and location! We hope to see you again very soon! More 

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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