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Doubletree Hotel Chelsea New York City

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128 West 29th Street, New York City, NY 10001
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Doubletree Hotel Chelsea New York City
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Doubletree Hotel Chelsea New York City
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1,241 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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PUNXSUTAWNEY, United States
5 of 5 stars Reviewed 2 days ago NEW

We planned a girls trip for my daughter who just graduated high school-we arrived very early 7:00 am and were able to freshen up and store our luggage there at no charge and then the next day do the same until we left-we also got a room with view of empire state building for a small upcharge-would definately stay there... More 

Review collected in partnership with DoubleTree by Hilton

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1 review
5 of 5 stars Reviewed 6 days ago NEW

Doubletree hotel was a great hotel for the price....I arrived at the hotel earlier then expected . I was just looking to valet park my car and start my daily task...Upon getting out the car I was greeted by the door man who was very helpful throughout my stay... The front desk staff was very professional and courtesy. They checked... More 

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Limerick, Ireland
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed in this hotel for 4 nights with 3 teenagers. Excellent location near sights, shops, restaurants and subway. Very helpful staff and bedrooms very clean with comfortable beds. Only downside is ongoing issue with lifts. We requested and got rooms on lower floor so stairs could be used if needed. Had to use them couple of times as long queues... More 

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Brisbane, Australia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel was in walking distance of everything I wanted to see and found it safe to walk around at night. Staff were great answered all my questions and check in was quick and easy. My only problem was that people were yelling and talking at all hours of the morning so I found it hard to sleep (and that's... More 

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Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review

Sarah_traveller_89, please accept our thanks for your four star review of DoubleTree by Hilton NYC Chelsea. Our staff is stoked to know that you found the hotel to be ace, and enjoyed the fast and friendly service, and our central location! We hope to be able to say "G'day mate!" to you in the near future! More 

Mumbai (Bombay), India
1 review
3 of 5 stars Reviewed 1 week ago

I am a returning tourist to New York so this location in between midtown and downtown was perfect for my needs - it is close to everything. Room space was tight for two, but comfortable beds. No complimentary water. Good service from bell hop and concierge. The street (in between avenues) was a bit dodgy at night, so be sure... More 

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Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review

aleeshalove, thank you for choosing DoubleTree by Hilton New York City Chelsea to stay at for your return to New York City! We are very happy you found the location to be so convenient, the beds comfortable, and that you enjoyed the service provided by our Bell and Concierge Staffs. We hope to see you again on your next visit! More 

Savannah, United States
1 review
5 of 5 stars Reviewed 1 week ago

I highly recommend this hotel. The customer service is above superior. Everyone I encountered at this hotel went above and beyond to help make my stay fantastic. This hotel is a great value because the customer service makes you feel like you are at a more expensive hotel.

Review collected in partnership with DoubleTree by Hilton

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Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review

Thank you so much, Stephanie O, for you 5 star review, and for choosing to stay at DoubleTree by Hilton NYC Chelsea. It means a lot to us that we could provide such a good experience for you that you recommend our hotel, and we would love to welcome you back soon! More 

Plymouth, United States
1 review
1 of 5 stars Reviewed 1 week ago

I selected a room with a view of the Empire State Building. When I arrived at check in, I was told that the previous guests purposely left their luggage their and never arrived back, therefore, the room I paid extra for was not a available! Room was dirty, used coffee cup spilled in draw with used straw. Lines on beds... More 

Review collected in partnership with DoubleTree by Hilton

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Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review

Thank you for your feedback about your problem at check in. We’ve worked with our Front Desk to train in helping to make sure this doesn't happen again, but we’re very sorry that it wasn't resolved sooner. Thanks again for your review and your kind words regarding our staff. We hope you will consider staying with us the next time... More 

Washington DC, District of Columbia
Level Contributor
112 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was a great hotel in the perfect location for NY. Clean, affordable, very nice staff. The room was small (it's NY after all), but clean and quiet. We got breakfast and WIFI included in the rate and the breakfast was good and we loved Kim and Aracelita (the wait staff!). We walked to most sights from the hotel and... More 

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Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review

Parisa63, thank you so much for staying at DoubleTree by Hilton NYC Chelsea, and we are so glad that you enjoyed our friendly staff (especially Aracelis, and Kim) and that you were able to explore so much of New York City by foot from our convenient location! I hope to be able to greet you on your next visit! More 

Nairobi, Kenya
Level Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 stars Reviewed 2 weeks ago

27 fl and walking up and down with suitcases SUCKS! Two elevators. One was completely broken while another one not reliable, sometimes the door wouldn't open. Other times, it refused to go to the floor you wanted to go. It's a matter of time before they find dead bodies in one of the elevators. 5 stars for the staffs who... More 

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Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review

Sam W, our apologies for the problems with the elevators during your stay. We have worked with the company that services the elevators, and we believe the issue has been resolved. We are also working with them to keep essential spare parts on property so that it won't take as long to repair should something happen in the future. We... More 

London, United Kingdom
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have just returned from a 12 day stay at this hotel. Yes the lifts are slow and when the housekeeping staff are working it is often a wait for them but apart from this, the hotel is good value for money and in a fantastic location. Easy to walk to the subway for several lines to get you around... More 

Was this review helpful? Yes
Peter M, General Manager at Doubletree Hotel Chelsea New York City, responded to this review

Shoo17, we appreciate that you chose DoubleTree by Hilton NYC Chelsea for your long stay in NYC, and are very happy that we could provide you with a good value, great location, free WiFi and a comfortable bed! We hope to get to spend more time with you in the future! More 

Hotel Review Summarization

What travelers say

  • Penn Station(17)
  • Very clean(5)
  • Short walk(3)
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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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