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All 451 New York City hotels

Ace Hotel New York

3.5 of 5 Hotel   |   20 West 29th Street, at Broadway, New York City, NY 10001 (Manhattan)
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Ace Hotel New York
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84%
Ranked #136 of 451 hotels in New York City
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 days ago
George R Boston, Massachusetts
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996 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (219)
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English first
Boston, Massachusetts
Contributor
18 reviews 18 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed at the Ace on a Saturday night in what they call a "Basic" room. It was small and there was just enough room to walk around the bed. We asked for a cot so that my daughter could stay in the room but were told it would not fit in the room. They were right. It was also... More

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AshtonatAce, Manager at Ace Hotel New York, responded to this review

Thanks George R.! We appreciate your feedback and are happy that you and your family enjoyed your stay with us. Your promise to return means a lot to us and we will look forward to it. xoxo The Staff of Ace New York More

2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I am a regular visitor to New York and have stayed in various hotels. This was my first time to the Ace Hotel and before I arrived I did think that it might be taking itself too seriously, with it's very cool image. However I was more than pleasantly surprised to find the place extremely welcoming, the staff couldn't have... More

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AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi Jill D., So many choices in NYC, we thank you for giving the us the opportunity to create a memorable experience for you at Ace! We appreciate your feedback and think it's great that you found yourself pleasantly surprised by the service and amenities offered to you. We look forward to seeing you again! xoxo, The Staff of Ace... More

st. petersburg, fl
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My sister, bother, pug, and I stayed at the Ace Hotel July 4th weekend for my bachelorette night- fiancé’s treat! When we checked in, the front desk told us if we waited a few minutes they would have a better room available. They gave us drink tickets to use at the lobby bar and coffee shop and that was cool... More

Was this review helpful? Yes 1
AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi kelliprettypink, From all of us to all of you (including the Pug!) Thank You for your lovely feedback. We are so happy you enjoyed your stay. The robes are pretty special and the gym will be here when you return. We promise and look forward to it! xoxo The Staff of Ace New York More

Fort Lauderdale, Florida
Contributor
14 reviews 14 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

I was hesitant to stay here since the lobby being sceney gets loud at night (I used to reside in NYC & held meetings here). I was coming off from an Asia trip & luckily this place did not disappoint! Elaine was great at the front desk, she really helped me get a spacious room with an early check in.... More

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AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi mauikit, We are so glad you enjoyed your stay. Thank you for your feedback. We will make sure to share your experience with Elaine. Looking forward to many more returns! xoxo, The Staff of Ace New York More

Contributor
20 reviews 20 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Locations good, lobby hopping. Rooms and hotel tower are Glorified euro youth hostel. For the price there is much nicer in the area. The room cleaning was ok. The morning I left someone had puked or pissed in the elevator the night before and no one had cleaned it up so people were tracking it they the lobby. I told... More

Was this review helpful? Yes 2
AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi VCaldwell, Thank you for your feedback. We are glad you enjoyed our location and lobby. Please accept our apologies for your check out experience. We will be reaching out to you directly to apologize and assure you that this by no means is our norm, nor does it fit the high standards we hold each other to. It would... More

London, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We booked a little last minute as the hotel we had originally booked was being renovated - blessing in disguise. Well kitted-out, contemporary, stylish rooms, great bar downstairs, helpful staff - only thing we'd recommend is to check your bill when checking out as someone from the bar downstairs had put drinks on our room number. We stayed in one... More

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AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi seymourstuff, Many thanks for the kind words regarding your visit. We are happy to hear your billing issue was sorted out and we apologize for any frustration it may have caused. We hope to see you again, please let us know if we can assist in any way. (nyc.fdmgrs@acehotel.com) xoxo The Staff of Ace New York More

London
Top Contributor
76 reviews 76 reviews
39 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago

Having popped in the lobby on our last visit we were keen to try the Ace hotel, so spent part of our stay in New York there. For me the public areas are the best bit, very trendy. The rooms were nice, but i have to say for me they felt maybe a bit studenty. The view from our room... More

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AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi Lyds76, Thank you for your visit. We continually strive to improve our service and amenities, so your feedback is really important and we appreciate it. If you would like to discuss your experience further, we would love to listen and can be reached at nyc.fdmgrs@acehotel.com. We hope to see you again! Warm regards, The Staff of Ace New York More

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

As a travel agent, I have been to many great destinations and have seen beautiful hotels. New York City’s charm and cultural signature is so diversified and yet so unique. It was a wonderful experience to travel with my teenager to his cousin’s wedding event. Most of the wedding party guests chosen to stay in one hotel and, needless to... More

Was this review helpful? Yes 1
AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi V M, Your feedback is a delightful read for all of us at Ace New York and we thank you for sharing it. We particularly enjoyed the shout outs to our Staff members (with special kudos to our Tiffany). We are happy you enjoyed your stay and hope to see you again! All the best, The Ace New York... More

Holden Beach, North Carolina
Top Contributor
96 reviews 96 reviews
33 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Decently sized rooms, open floor plan lobby to hook up my Mac, combined with a fantastic gastropub If I were to design my house in perfect NYC style, this would be it. Both fun and cheeky ! Service does need a little tweaking as a great design and location can only take you so far. In any case, I will... More

Was this review helpful? Yes
AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi HoldenBea, Thank you so much for your review. We're thrilled you enjoyed our whole building! We are constantly tweaking our service and if you'd like to reach out about anything in particular we'd love to hear from you. Be well, Sean Walsh (nyc.fdmgrs@acehotel.com) More

Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is amazing! Monica and her staff are absolutely amazing. The hotel is clean, comfortable, affordable, and easily accessible. The WiFi is really good which is always a bonus. The decor is very hipster, but it makes the room very attractive and cool. If you want a fun atmosphere with a good location, then you have to stay at... More

Was this review helpful? Yes
AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi jborg5, It really was our pleasure having you and we are delighted you enjoyed your Ace New York experience. Your feedback means a lot to us. Thank you. A shout out for Monica and the Staff doubles the fun! We hope to see you again soon. xoxo The Staff of Ace New York More

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Hotel Summarization (Beta)

What travelers say

  • Empire state building(6)
  • Room service(6)
  • Coffee shop(6)
  • Breslin restaurant(5)
  • Great location(4)
  • Smeg fridge(3)
  • Record player(3)
  • Times Square(3)

Additional Information about Ace Hotel New York

Address: 20 West 29th Street, at Broadway, New York City, NY 10001
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Ace Hotel New York 3.5*
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Also Known As:
Ace Hotel New York City

776 photos of this hotel

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Bathroom (49)
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Room/suite (163)
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Hotel & grounds (89)
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Dining (8)
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Family/play areas (1)
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Expert photos: Taken by TripAdvisor travel experts

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Amenities (3)
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Cheap Queen Room (94)
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Large Room (29)
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Loft (28)
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Medium Room (23)
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Restaurants and Bars (51)
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Small Room (28)
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The Hotel (86)
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Twin Bunk Room (12)

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Other (2)

Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#80 Family Hotel in New York City #109 Romantic Hotel in New York City #169 Business Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
Deluxe room at the Ace Hotel. Spacious room with high ceilings, large windows and large bathroom. ... more   less 
Number of rooms
260

Questions & Answers

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1 question
A TripAdvisor Member
5 days ago

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