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Ace Hotel New York

3.5 of 5 20 West 29th Street, at Broadway, New York City, NY 10001
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Certificate of Excellence 2014
Ace Hotel New York
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Ace Hotel New York
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1,092 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ocean Grove, New Jersey
Senior Contributor
48 reviews 48 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

The hotel had a "grad school" atmosphere. I assume everyone working on their computers all day in the lobby is what the lobby is meant for. It is very large and when you buy a cup of coffee there is never a place to sit. They allow dogs and cats which I was not aware of...I should have done my... More

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Whyteleafe, United Kingdom
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 6 days ago NEW

I travel loads - this was the first personal holiday I've taken for ages. - reviews were fab - and There was a newly opened "Ace" in London - so thought we'd give it a go. Location is Excellent - great mid point on the West side for either Uptown or Downtown activities. Every staff member is a concierge -... More

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London, United Kingdom
Senior Contributor
42 reviews 42 reviews
32 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

The Ace is a great place to stay. Ideally located, close to Penn Station and the subway, it's a perfect jumping off point to explore Manhattan. The rooms are small, the bathrooms very small, but it's New York City, what do you expect?! I had a great view of the Empire State Building and everything I needed in the room.... More

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AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi globalgirl30, Oh, we are happy to read you slept well! Your recommendation and feedback mean a lot to us. Thank you for taking the time to post your comments and we look forward to seeing you again. Please let us know if you need any assistance with planning. nyc.fdmgrs@acehotel.com xoxo, The Staff of Ace Hotel New York More

1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I stayed at the Ace Hotel NY the week of Halloween. I was there for a work trip, and possible relocation to the city, and this was the best hotel I could think of to stay in the city. After dealing with the hustle and bustle of the city, returning to te Ace Hotel in the evening made for an... More

Was this review helpful? Yes 4
AshtonatAce, Manager at Ace Hotel New York, responded to this review

Thank you, ColbyWilson, In our opinion you might want to consider writing a travel blog! Your feedback is stellar and we are so happy you enjoyed your Ace New York visit. Thank you for writing and please come back soon. xoxo, The Staff of Ace Hotel New York More

Norway
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The staff and the location is what's best about Ace Hotel. Stayed there for almost a week and for such a long stay the room is a bit to dark with no daylight (got a room facing the backyard). The cleanliness and the amenities are good and the breakfast in the Breslin and the coffee from the coffeeshop is great.

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Placentia, California
Contributor
11 reviews 11 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I love being in a place with atmosphere and chill people, if it is going to be crowded. I traveled with my son to the city for business. Us being 30 years apart, we really had a great time in the bar, enjoyed the room even if we kind of had to share space, to save money because NYC is... More

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AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi Kitty M. Thank you so much for sharing your feedback. We are happy you and your son enjoyed some quality time with us. I think our double rooms have unique layouts that work amazingly well. We are glad it all worked out comfortably for you and hope your trip home was a pleasant one. Come back soon, we'll look... More

London
Contributor
11 reviews 11 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed at the Ace Hotel New York the first week of November. I chose this one since I love the Ace in Shoreditch and thought it would be just as hip. It didn't disappoint in that respect. The industrial decor is beautiful, the medium room was spacious and clean, staff are lovely, the lobby is always buzzing with people... More

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London, United Kingdom
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Travelled to NY with two friends for 3 nights. We chose the Ace Hotel because we knew it was modern and well located. We loved our room, very spacious and comfortable - although we could have done with some extra lighting (hard to put make up on!). Wifi was excellent, and we had everything we needed. Do try the grilled... More

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AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hello HeloRighetto, We are glad your Girls Trip went well and thank you for letting us be a part of it! Additional lighting can always be made available upon request (make - up mirrors with lights too). Please accept our apologies if this caused any frustration for you. Please visit us again! xoxo, The Staff of Ace Hotel New York More

Washington DC, District of Columbia
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This is exactly what a hotel room shouldn't be. Bed on floor, poor lighting, no place for your bag, no sink counter space, tiny shower. Heat blasted the room to 90 degrees all night. Can't open window. If you like the heroin chic hipster lobby then baby.

Was this review helpful? Yes 1
AshtonatAce, Manager at Ace Hotel New York, responded to this review

Dear fosterstuart, Your feedback is important to us and although we can acknowledge that our decor might not be to your liking, we would like to make sure that when any issues were brought to our attention, our service was up to par and resolutions were presented to you. We can be reached at nyc.fdmgrs@acehotel.com We’re sorry to hear that... More

Florida
Contributor
14 reviews 14 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is excitingly eclectic......from the beautiful, modern décor to the comfortable rooms! The location is convenient to favorite sites in the city. The staff and management are attentive to the needs of the guests! Very friendly and helpful! Food and shops right there on site! There are many room options for what you need in a hotel. Definitely a... More

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AshtonatAce, Manager at Ace Hotel New York, responded to this review

Your feedback and recommendation mean a lot to us, UWFTransplant. Many thanks and we look forward to seeing you again! xoxo, The Ace Hotel New York Team More

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Hotel Summarization (Beta)

What travelers say

  • Empire state building(6)
  • Room service(6)
  • Coffee shop(6)
  • Breslin restaurant(5)
  • Great location(4)
  • Smeg fridge(3)
  • Record player(3)
  • Times Square(3)

Additional Information about Ace Hotel New York

Address: 20 West 29th Street, at Broadway, New York City, NY 10001
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Ace Hotel New York 3.5*
Number of rooms: 260
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Also Known As:
Ace Hotel New York City

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