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Ace Hotel New York

3.5 of 5 20 West 29th Street, at Broadway, New York City, NY 10001
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Certificate of Excellence 2014
Ace Hotel New York
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Ace Hotel New York
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1,116 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Top Contributor
59 reviews 59 reviews
17 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed yesterday NEW

My spouse and I spent four nights at the Ace Hotel in Manhattan. It goes without saying that all hotels in this area are very expensive which makes it difficult to assess if they are really a "good value". The price is what it is. Beyond that, this is the most hipster-est hotel I have every stayed at. The lobby... More 

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Mystic, Connecticut
Top Contributor
87 reviews 87 reviews
14 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My wife and I stayed overnight at the Ace Hotel, New York, somewhat by chance. Based on rave reviews, my daughter a "local" in NYC, reserved the room for us. To be sure, our room was spacious and very clean. The bed had a firm but exceeding comfortable mattress, and the bed linens were of high-count and very soft. Interior... More 

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Paris, France
Top Contributor
119 reviews 119 reviews
62 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 1 week ago

The Ace is quite literary a hipster hotel. The bellman looks like he should be editing a music video. This isn't a bad thing, just a heads up in case you don't know. Personally I like it! The lobby is a hang out for guests, creatives, the occasional lost mid-westerner and hip scene folks from the area. So if you... More 

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AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi JMfromTO, Guest feedback is the best way for us to improve, thank you for your comments. We apologize for the issues you experienced with your room. We will review all rooms on our 7th Floor and make the necessary repairs. Please let us know if we can assist you in the future. We would be happy to offer you... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 1 week ago

After staying in hotels all over the world . had the displeasure on staying at the ACE hotel in NYC a few weeks ago,I had booked a deluxe king for five nights for business in NYC at almost $400.00 a night.the first room I was given was a small room facing a air duct ,with dirty carpets and barely enough... More 

Was this review helpful? Yes 1
AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi Glenn M, Thank you for taking the time to leave your feedback. The best and most effective way for us to improve the quality and consistency of our service is to listen to the concerns and recommendations of our guests. They often see areas for development where we may have overlooked. That said, I would like to apologize on... More 

Neath Port Talbot, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Wow .. It was amazing ... Chic ...fantastic room with great views of the Empire State Building .... The bar is a bit pricey ! But hey your on holidays ... Rooms quite spacious for New York .. Great service ,happy customers and staff

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AshtonatAce, Manager at Ace Hotel New York, responded to this review

I, for one, enjoy the title of your review! Many thanks for your feedback and really happy to read that you and your friends had an amazing holiday. Please come back soon, we look forward to it. xoxo, Lisa and Your Friends at Ace Hotel New York More 

2 reviews
5 of 5 stars Reviewed 1 week ago

I have just returned from New York with a group of 7 friends and we stayed at the Ace Hotel in 2 rooms, the rooms are spacious and well decorated the staff and location was fantastic but the entertainment was excellent a very hip hotel and would recommend this hotel to everyone

Was this review helpful? Yes
AshtonatAce, Manager at Ace Hotel New York, responded to this review

Excellent news! Your feedback means a lot to us and so does the fact that your group of 7 enjoyed the stay! We look forward to seeing all of you again. Cheers, The Staff of Ace Hotel New York More 

Westport, Connecticut
Top Contributor
101 reviews 101 reviews
25 hotel reviews
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed 2 weeks ago

After friends spoke glowingly of the Ace as their go-to place in the City we finally found a chance to visit and were delighted. The location on the edge of Chelsea is perfect, quiet and removed from touristy midtown but convenient to everything, both by foot and by subway. The lobby is a chic, sometimes noisy but always interesting space,... More 

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AshtonatAce, Manager at Ace Hotel New York, responded to this review

Your eloquent feedback inspires and delights us, Landmarkfinder A. Thank you so much. It's been a while since you were with us last, please let us know if you need any assistance with a future stay! nyc.fdmgrs@acehotel.com - anytime. All the best, The Staff of Ace Hotel New York More 

Sudbury
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I didn't stay at the hotel, but went to the Gastro pub with a few friends, and it was Awesome. Very hipster, and shabby/chic vibes, but comfortable as well. Our server knew the menu inside-out, explaining each dish we questioned and made perfect recommendations for us! We ended up sharing multiple apps and the lamb burger (melt in your mouth... More 

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Texas City, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I had the pleasure of visiting the Ace hotel again while meeting clients for business in NYC. The lobby has a awesome decor and is perfect place to meet up with clients . Although crowded the lobby has a calming & cool atmosphere. The staff is friendly and the breakfast at the Breslin was great ! I forgot my ipad... More 

Was this review helpful? Yes 1
AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi 72Michael, Oh we do like being your second home in NYC! Thank you for your feedback and we are happy to hear your Ipad was located and returned to you. We look forward to seeing you again soon! Warm regards, Your Ace Hotel New York Friends More 

Helsingborg, Sweden
Contributor
11 reviews 11 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for two nights end of October and I really enjoyed this hotel. It almost feels like a Home, not pretentious at all but still a lot of attention to details. Love that bed!!! The most comfortable I have ever slept in at Any hotel!! And i travel a lot and spend many nights away from home. Great walking distance... More 

Was this review helpful? Yes
AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi Senilia, So cool and so happy you consider our bed the most comfortable you ever slept in! Thank you for your feedback and we hope you will visit us again soon. Please let us know if we can be of any assistance. We can be reached at nyc.fdmgrs@acehotel.com. xoxo, The Staff of Ace Hotel New York More 

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Hotel Summarization (Beta)

What travelers say

  • Empire state building(6)
  • Room service(6)
  • Coffee shop(6)
  • Breslin restaurant(5)
  • Great location(4)
  • Smeg fridge(3)
  • Record player(3)
  • Times Square(3)

Additional Information about Ace Hotel New York

Address: 20 West 29th Street, at Broadway, New York City, NY 10001
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Ace Hotel New York 3.5*
Number of rooms: 260
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Also Known As:
Ace Hotel New York City
Hotel Style:
#102 Family Hotel in New York City
#121 Romantic Hotel in New York City
#180 Business Hotel in New York City

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