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All 447 New York City hotels

Ace Hotel New York

3.5 of 5 Hotel   |   20 West 29th Street, at Broadway, New York City, NY 10001 (Manhattan)
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Ace Hotel New York
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85%
Ranked #118 of 447 hotels in New York City
Certificate of Excellence 2013
A recent review
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924 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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carlisle, ma
Top Contributor
50 reviews 50 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Hipsters unite. This hotel is friendly and funky. The decor is more or less army surplus. Rooms are small and poorly lit. But the whole experience is fun if you let go. The problem is that T these prices you hope for more.

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Superior, United States
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 days ago NEW

Great decor and energy but I truly felt like I was staying in a high-end hostel not a hotel. There was no signage in the lobby and the entire place was super dark (the hallways, definitely the lobby, my room) - which is fine in the evening but it was like this all the time. I have done my stint... More

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London, United Kingdom
Top Contributor
58 reviews 58 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great atmosphere in this hotel. We liked the simple easygoing feeling of it. Original deco. Good location in New York. The room was well decorated and service always fast when needed without being too serious. Nice restaurant and amazing coffee kiosk right outside.

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AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi AMPAOLINI! Thank you so much for sharing your feedback. We are happy to read you enjoyed our amenities and thought your service requests were handled quickly and efficiently! We look forward to having you back. Please let us know if we can be of any assistance. xoxo The Staff of Ace NY More

Edmonton
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Ace in the days leading up to our wedding this fall. An initial mis-step in the name of cost savings had us check in to a much less desirable hotel... and then promptly run to the Ace instead! Best choice we made our entire trip. The staff are great, Breslin breakfast is a standout, the sub... More

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AshtonatAce, Manager at Ace Hotel New York, responded to this review

Dear UsingMyLuggage! We are super happy you enjoyed your stay last year and thank you for your feedback. We are okay with leaving you to your own devices to score a seat in the lobby, but want you to know our Lobby or Front Desk staff is always on hand to assist with finding a seat for Ace hotel guests.... More

New Jersey USA
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 1 week ago

I live in NJ and frequent the city enough that I am a New Yorker though the proximity to my house means I usually don't stay overnight. Had a pleasant stay this weekend at the ACE. Close your eyes and you'd swear you were in Brooklyn or if you enter the lobby through the Stumptown Coffee shop maybe you'd think... More

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AshtonatAce, Manager at Ace Hotel New York, responded to this review

Thank you for staying with us instead of heading home this weekend! We are glad you enjoyed your stay-cation and hope to see you again! Warm regards, The Staff of Ace NY More

Wellington NZ
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

This was my favourite hotel in my recent trip around the USA and Canada. Great value for NYC, I stayed in a mini room and had been worried about the size but it was plenty big enough for me - although I'm not inclined to spend much time in my hotel room when travelling. Whilst compact the room had everything... More

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AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi LanaNZ, Thank you for your kind words regarding your stay at Ace NY. Your trip sounds like a fun one and we were happy to be a part of it. Do stop by again! Warm regards, The Staff of Ace NY More

North Vancouver, Canada
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

If you know Ace Hotels, then you know what to expect - trendy hipster everything without the pretence or irony. If you don't know the Ace, you might be a bit put off as this is no Westin or Sheraton - at surface level the Ace can appear as an almost upscale hostel, but look a little closer and you'll... More

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AshtonatAce, Manager at Ace Hotel New York, responded to this review

Congratulations on your 5 year Anniversary and thank you for letting us be part of it. We really can't ask for more than the promise of a return trip! Please make it soon. xoxo The Staff of Ace NY More

London, United Kingdom
2 reviews
3 of 5 stars Reviewed 1 week ago

The staff were amazing, very helpful and polite. Breakfast was amazing. But it's almost too cool. Fillled with New York hipsters beavering away on their laptops which means you can never get a seat in the bar and actually talk to people. The rooms are small but well stocked, the a/c was poor though which led to a stuffy night... More

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AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi Ross M., Thank you so much for your feedback.. We understand the "small" issues you mentioned can add up to frustration and down right inconvenience. Please accept our sincere apologies. There is an area in the lobby reserved for hotel guests and we are sorry this was not communicated at check in. We have updated your Ace profile and... More

Oslo, Norway
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed for four nights with 11 friends. Small, clean and good equipped rooms. Vibrant lobby and friendly staff. Good restaurant in lobby and nice coffeshop and oysterbar on connected premises. We where in NY to party, but I would stay there with my family (wife + two kids) as well on our next visit.

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AshtonatAce, Manager at Ace Hotel New York, responded to this review

Thanks a million, Lars S. , "4 nights and 11 friends at Ace NY" - we are re-naming your review! Please let us know if there is anything we can do to assist with your family visit. We look forward to it. Hope to see you soon, The Staff of Ace NY More

New York City, New York
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I live in NY but stayed here on a whim after a long night out in the area. Ace is one of those places that in pictures looks rather underwhelming but in person is really quite nice and works very well. It's all in the details. Things you notice when walking around the room; you consistently think 'o that's a... More

Was this review helpful? Yes 1
AshtonatAce, Manager at Ace Hotel New York, responded to this review

We were really delighted to read your "stay on a whim" left a smile on your face! Our doors are always open and we hope you will return again soon! xoxo The Staff of Ace NY More

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Hotel Summarization (Beta)

What travelers say

  • Empire state building(6)
  • Room service(6)
  • Coffee shop(6)
  • Breslin restaurant(5)
  • Great location(4)
  • Record player(3)
  • Times Square(3)
  • Smeg fridge(3)

Additional Information about Ace Hotel New York

Address: 20 West 29th Street, at Broadway, New York City, NY 10001
Location: United States > New York > New York City > Manhattan
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#89 Family Hotel in New York City
#111 Romantic Hotel in New York City
#159 Business Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Ace Hotel New York 3.5*
Official Description (provided by the hotel):
Deluxe room at the Ace Hotel. Spacious room with high ceilings, large windows and large bathroom. ... more   less 
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Also Known As:
Ace Hotel New York City

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