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All 452 New York City hotels

Ace Hotel New York

3.5 of 5 Hotel   |   20 West 29th Street, at Broadway, New York City, NY 10001 (Manhattan)
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84%
Ranked #135 of 452 hotels in New York City
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
honkita
  • Overview
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1,010 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (221)
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1 review
4 of 5 stars Reviewed yesterday NEW via mobile

This hotel really took me by a surprise. Walking into a room full of pple and really loud music I first wasn't sure if I'm really in a hotel lobby. Cool looking and friendly reception desk staff, original interior, overall I enjoyed my week-long stay. Two things - water, tea and coffee could have been for free for such a... More

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Senior Contributor
42 reviews 42 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This place has a fantastic location in New York. Close enough to walk to central park (it's a long walk) or Greenwich village (that's a long walk too). The hotel is funky, its definitely boutique style, but much bigger than you'd think. As soon as you enter the hotel you'll notice how dark it seem, dark and quite loud. This... More

Was this review helpful? Yes 1
AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi jaccdd, Thank you for your feedback and we are so happy to read that you would return. It is the greatest compliment we could receive. We understand your frustration and sincerely apologize for not letting you know about the reserved area in the lobby for hotel guests. We are happy to assist hotel guests with getting a seat in... More

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

Had dinner and drinks at the hotel restaurant, Breslin. The food was fantastic and service was superb. Cocktails were divine. It was my friend's birthday and our beautiful server Erin took extra good care of us. So glad we ended up here!

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London, United Kingdom
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Stopped by the Lobby Bar at the Ace Hotel in early August for a few drinks after work and was very impressed. This place has a cool decor, nice drinks and interesting people. Next visit I plan on eating at the Breslin Bar which is onsite and looks like it is right up any meat lovers alley. Definitely worth a... More

Was this review helpful? Yes 1
AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi maple_leaf_expats, We thank you for your recommendation and look forward to having you back! All the best, The Staff of Ace New York More

Melbourne, Australia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel has to be the best and most unique hotel I have ever stayed in. The location was perfect for my wife and I. The staff were amazing and were very helpful. They went out of their way to find us taxi's whenever asked. The lobby had a great feel to it and made you feel like you were... More

Was this review helpful? Yes 2
AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi trimer10, It is an honor and delight to be called the best and most unique hotel experience you have had. Thank you for posting your feedback and we look forward to seeing you again! xoxo, The Staff of Ace New York More

Washington DC, District of Columbia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our stay at the Ace Hotel came after a mediocre stay at another famous hotel in NYC, and we were much more pleased with this experience. While it did take an extra few hours for them to have our room ready for us (we arrived early - around noon, and asked to be put on the list for early check-in... More

Was this review helpful? Yes 1
Tampa, Florida
1 review
5 of 5 stars Reviewed 2 weeks ago

was in Nyc last week visiting friends, was a little lost and Daniel from the security team was really helpful in helping me find my destination. Also made some great suggestions since I don't know the city that well. So good to know you have such friendly staff. Will always looking at staying here anytime I go back to NY.

Was this review helpful? Yes
AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hello Hello Beats007A! Thanks for your visit and lovely comments. We will be sure to share your comments with Daniel! We are so happy he was able to assist and we look forward to your NYC visit. xoxo The Staff of Ace New York More

Miami, Florida
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I'm all for hotels with cool design and hip lobbies. I will even pay more for those things. But you have to hit the basics. My shower didn't work. My blinds were broken. The window was streaky with haphazard cleaning. I could go on. I mentioned it to the front desk twice and they didn't even make a passing effort... More

Was this review helpful? Yes 2
AshtonatAce, Front Office Manager at Ace Hotel New York, responded to this review

Playdough43, I hate to hear that we did not address the problems in your room in while you were staying with us. Basic amenities should be functional, and it seems like we did not handle the issues with your room in the proper way. Your feedback is invaluable to us, and I would like to know what room you were... More

Tampa, Florida
Contributor
13 reviews 13 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Even if you don't stay here, have a cocktail in the lobby (or grab a Stumptown and bring it there). Lots of activity and buzz and outstanding people-watching. Great place to write. I used to walk 25 blocks twice a week to buy coffee and hang out and meet friends here.

Was this review helpful? Yes
AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi friesfrench, Thank you for your feedback and recommendation. The effort you made to visit us twice a week truly makes us smile. We appreciate it very much. xoxo The Staff of Ace New York More

Chicago, Illinois
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I'm staying at Ace right now and am just not happy at all. Didn't get checked in until 2:45 although I was on "priority list" since I was arriving early. I know check in time is 3, but I just don't believe no one checked out til 12. Also the bathroom is the darkest I've ever seen. Even in daytime.... More

Was this review helpful? Yes 1
AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi Karin B., Thank you very much for your feedback and for offering us the opportunity to speak with you personally. We are sincerely sorry for the issues you faced during your stay. We hope you will offer us a second chance. We would love the opportunity to regain your confidence during your next stay. Warm regards, Matthew "Mac" Warren... More

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Hotel Summarization (Beta)

What travelers say

  • Empire state building(6)
  • Room service(6)
  • Coffee shop(6)
  • Breslin restaurant(5)
  • Great location(4)
  • Smeg fridge(3)
  • Record player(3)
  • Times Square(3)

Additional Information about Ace Hotel New York

Address: 20 West 29th Street, at Broadway, New York City, NY 10001
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Ace Hotel New York 3.5*
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Also Known As:
Ace Hotel New York City

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#64 Family Hotel in New York City #110 Romantic Hotel in New York City #181 Business Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
Deluxe room at the Ace Hotel. Spacious room with high ceilings, large windows and large bathroom. ... more   less 
Number of rooms
260

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Ace Hotel New York and other travelers.
1 question
A TripAdvisor Member
27 days ago

See all questions (1)

Questions? Get answers from Ace Hotel New York staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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