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All 452 New York City hotels

Ace Hotel New York

3.5 of 5 Hotel   |   20 West 29th Street, at Broadway, New York City, NY 10001 (Manhattan)
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84%
Ranked #139 of 452 hotels in New York City
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
RBT-Traveler Boston, Massachusetts
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1,017 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (222)
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English first
Boston, Massachusetts
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel front staff is extremely nice and willing to help out. The rooms are large but the bathroom is the size of a small closet. The cleaning folks are terrible, they never replenish anything used. Maybe this was a case of everything went wrong, but when the staff tells you the room you have is "special" and has a... More

Was this review helpful? Yes
AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi RBT- Traveler, We are very sorry that your recent stay did not meet your expectations. Your concerns are important to us, and we appreciate your honest feedback as it allows us to identify and correct these issues. Because of your detailed review, we have located your reservation and are currently examining what occurred. We apologize for the unnecessary frustrations... More

Melbourne, Australia
Contributor
19 reviews 19 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Very cool lobby/bar - great decor. Very dark once you entered, including in the lifts and hallway. My room was actually a decent size despite booking a 'small' room, although bathroom very small. The room did have a musty smell.... I think the bathroom doesn't ventilate properly - this was quite a big negative. I always left the bedroom window... More

Was this review helpful? Yes
AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi Stan Y., Thank you for your detailed feedback. Please accept our sincere apologies for the issues you experienced during your stay. We were able to determine the room you were in and will begin thoroughly inspecting it to ensure these issues are not recurring. We will also reach out to you personally and update your profile notes so we... More

Senior Contributor
46 reviews 46 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The staff is friendly and helpful. Some rooms a small even for one - but it is NYC! Parking is not cheap; the location is good and accessible to everywhere. The subway is close by to get around quickly. A nice option on any given day.

Was this review helpful? Yes
AshtonatAce, Manager at Ace Hotel New York, responded to this review

Thank you for your kind words Pete C! We are happy you enjoyed your visit. Parking fees in NYC aren't fun, but we found that parking in a lot is much cheaper than dealing with a tow. You did the right thing! We hope to see you again soon. Warm regards, The Staff of Ace New York More

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Having stumbled upon the Ace Palm Springs a couple of years ago, my husband and I did not hesitate to book a room at the Ace for our three-night stay in New York. We were not disappointed. We brought our two teenager daughters and booked a room for four. This is Manhattan so we were expecting the room to be... More

Was this review helpful? Yes 1
AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hello BevRoad and Family! It was lovely reading your review and we thank you for your kind words. We are so happy all of you enjoyed your stay. Your loyalty means a lot to us and we consider it a huge compliment! Please feel free to reach out when planning future stays (nyc.fdmgrs@acehotel.com). We would love to hear from you.... More

Union City, New Jersey, United States
Top Contributor
505 reviews 505 reviews
30 hotel reviews
133 helpful votes 133 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

One of the coolest hotel bars I've been to. The tables and chairs feel like the reading room in a small college library a d are very relaxing. There is also quiet here which is rare. The event space is also great. We were in the liberty room which is expansive and has a great decor with a trendy feel.

Was this review helpful? Yes 2
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 1 week ago NEW via mobile

This hotel really took me by a surprise. Walking into a room full of pple and really loud music I first wasn't sure if I'm really in a hotel lobby. Cool looking and friendly reception desk staff, original interior, overall I enjoyed my week-long stay. Two things - water, tea and coffee could have been for free for such a... More

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AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi honkita, We are happy to read that not only were you pleasantly surprised by your experience, but that you enjoyed your stay! Thank you for you feedback. We will immediately look into the matter you mention on the 8th floor. Please accept our sincere apologies. If you would like, please reach out to us when planning your next trip.... More

Senior Contributor
42 reviews 42 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

This place has a fantastic location in New York. Close enough to walk to central park (it's a long walk) or Greenwich village (that's a long walk too). The hotel is funky, its definitely boutique style, but much bigger than you'd think. As soon as you enter the hotel you'll notice how dark it seem, dark and quite loud. This... More

Was this review helpful? Yes 1
AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi jaccdd, Thank you for your feedback and we are so happy to read that you would return. It is the greatest compliment we could receive. We understand your frustration and sincerely apologize for not letting you know about the reserved area in the lobby for hotel guests. We are happy to assist hotel guests with getting a seat in... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Had dinner and drinks at the hotel restaurant, Breslin. The food was fantastic and service was superb. Cocktails were divine. It was my friend's birthday and our beautiful server Erin took extra good care of us. So glad we ended up here!

Was this review helpful? Yes 1
London, United Kingdom
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Stopped by the Lobby Bar at the Ace Hotel in early August for a few drinks after work and was very impressed. This place has a cool decor, nice drinks and interesting people. Next visit I plan on eating at the Breslin Bar which is onsite and looks like it is right up any meat lovers alley. Definitely worth a... More

Was this review helpful? Yes 1
AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi maple_leaf_expats, We thank you for your recommendation and look forward to having you back! All the best, The Staff of Ace New York More

Melbourne, Australia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel has to be the best and most unique hotel I have ever stayed in. The location was perfect for my wife and I. The staff were amazing and were very helpful. They went out of their way to find us taxi's whenever asked. The lobby had a great feel to it and made you feel like you were... More

Was this review helpful? Yes 3
AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi trimer10, It is an honor and delight to be called the best and most unique hotel experience you have had. Thank you for posting your feedback and we look forward to seeing you again! xoxo, The Staff of Ace New York More

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Hotel Summarization (Beta)

What travelers say

  • Empire state building(6)
  • Room service(6)
  • Coffee shop(6)
  • Breslin restaurant(5)
  • Great location(4)
  • Times Square(3)
  • Record player(3)
  • Smeg fridge(3)

Additional Information about Ace Hotel New York

Address: 20 West 29th Street, at Broadway, New York City, NY 10001
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Ace Hotel New York 3.5*
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Also Known As:
Ace Hotel New York City

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#63 Family Hotel in New York City #108 Romantic Hotel in New York City #182 Business Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
Deluxe room at the Ace Hotel. Spacious room with high ceilings, large windows and large bathroom. ... more   less 
Number of rooms
260

Questions & Answers

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Questions? Get answers from Ace Hotel New York staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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