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All 451 New York City hotels

Ace Hotel New York

3.5 of 5 Hotel   |   20 West 29th Street, at Broadway, New York City, NY 10001 (Manhattan)
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Ace Hotel New York
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84%
Ranked #139 of 451 hotels in New York City
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
kelliprettypink st. petersburg, fl
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994 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (218)
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English first
st. petersburg, fl
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

My sister, bother, pug, and I stayed at the Ace Hotel July 4th weekend for my bachelorette night- fiancé’s treat! When we checked in, the front desk told us if we waited a few minutes they would have a better room available. They gave us drink tickets to use at the lobby bar and coffee shop and that was cool... More

Was this review helpful? Yes 1
AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi kelliprettypink, From all of us to all of you (including the Pug!) Thank You for your lovely feedback. We are so happy you enjoyed your stay. The robes are pretty special and the gym will be here when you return. We promise and look forward to it! xoxo The Staff of Ace New York More

Fort Lauderdale, Florida
Contributor
13 reviews 13 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I was hesitant to stay here since the lobby being sceney gets loud at night (I used to reside in NYC & held meetings here). I was coming off from an Asia trip & luckily this place did not disappoint! Elaine was great at the front desk, she really helped me get a spacious room with an early check in.... More

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AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi mauikit, We are so glad you enjoyed your stay. Thank you for your feedback. We will make sure to share your experience with Elaine. Looking forward to many more returns! xoxo, The Staff of Ace New York More

Contributor
20 reviews 20 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Locations good, lobby hopping. Rooms and hotel tower are Glorified euro youth hostel. For the price there is much nicer in the area. The room cleaning was ok. The morning I left someone had puked or pissed in the elevator the night before and no one had cleaned it up so people were tracking it they the lobby. I told... More

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AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi VCaldwell, Thank you for your feedback. We are glad you enjoyed our location and lobby. Please accept our apologies for your check out experience. We will be reaching out to you directly to apologize and assure you that this by no means is our norm, nor does it fit the high standards we hold each other to. It would... More

London, United Kingdom
Contributor
12 reviews 12 reviews
11 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We booked a little last minute as the hotel we had originally booked was being renovated - blessing in disguise. Well kitted-out, contemporary, stylish rooms, great bar downstairs, helpful staff - only thing we'd recommend is to check your bill when checking out as someone from the bar downstairs had put drinks on our room number. We stayed in one... More

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AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi seymourstuff, Many thanks for the kind words regarding your visit. We are happy to hear your billing issue was sorted out and we apologize for any frustration it may have caused. We hope to see you again, please let us know if we can assist in any way. (nyc.fdmgrs@acehotel.com) xoxo The Staff of Ace New York More

London
Top Contributor
76 reviews 76 reviews
39 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Having popped in the lobby on our last visit we were keen to try the Ace hotel, so spent part of our stay in New York there. For me the public areas are the best bit, very trendy. The rooms were nice, but i have to say for me they felt maybe a bit studenty. The view from our room... More

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AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi Lyds76, Thank you for your visit. We continually strive to improve our service and amenities, so your feedback is really important and we appreciate it. If you would like to discuss your experience further, we would love to listen and can be reached at nyc.fdmgrs@acehotel.com. We hope to see you again! Warm regards, The Staff of Ace New York More

Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

As a travel agent, I have been to many great destinations and have seen beautiful hotels. New York City’s charm and cultural signature is so diversified and yet so unique. It was a wonderful experience to travel with my teenager to his cousin’s wedding event. Most of the wedding party guests chosen to stay in one hotel and, needless to... More

Was this review helpful? Yes 1
AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi V M, Your feedback is a delightful read for all of us at Ace New York and we thank you for sharing it. We particularly enjoyed the shout outs to our Staff members (with special kudos to our Tiffany). We are happy you enjoyed your stay and hope to see you again! All the best, The Ace New York... More

Holden Beach, North Carolina
Top Contributor
95 reviews 95 reviews
33 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Decently sized rooms, open floor plan lobby to hook up my Mac, combined with a fantastic gastropub If I were to design my house in perfect NYC style, this would be it. Both fun and cheeky ! Service does need a little tweaking as a great design and location can only take you so far. In any case, I will... More

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AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi HoldenBea, Thank you so much for your review. We're thrilled you enjoyed our whole building! We are constantly tweaking our service and if you'd like to reach out about anything in particular we'd love to hear from you. Be well, Sean Walsh (nyc.fdmgrs@acehotel.com) More

Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is amazing! Monica and her staff are absolutely amazing. The hotel is clean, comfortable, affordable, and easily accessible. The WiFi is really good which is always a bonus. The decor is very hipster, but it makes the room very attractive and cool. If you want a fun atmosphere with a good location, then you have to stay at... More

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AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi jborg5, It really was our pleasure having you and we are delighted you enjoyed your Ace New York experience. Your feedback means a lot to us. Thank you. A shout out for Monica and the Staff doubles the fun! We hope to see you again soon. xoxo The Staff of Ace New York More

ct
Top Contributor
108 reviews 108 reviews
37 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Ace is a boutique hotel in Chelsea/Flatiron District of NYC. This is a great neighborhood to base yourself in for any trip to NYC. You are no more than 10-15 minutes (walk or taxi) to virtually any other neighborhood in Manhattan. This neighborhood is well known for its restaurants, shopping and art galleries. The Ace Hotel is an area that... More

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AshtonatAce, Manager at Ace Hotel New York, responded to this review

Hi glbtrvler, Thank you for your visit. We appreciate your feedback and are happy you enjoyed your stay. Our tv's have gone through a nice overall this month and we think you will like the upgrades! Thank you for your patience and kind understanding regarding this. I am not sure what happened with servicing your room and would love to... More

Toronto, Canada
Contributor
16 reviews 16 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I would go back to this hotel. The room was clean and the decor was uber trendy; hipster like, but it makes for a fun stay. In reality, the decor makes this place stand out. The room was your typical NYC size: small but cozy. The vintage bath+ shower was a nice touch. Downstairs, there are lots of tables in... More

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Hotel Summarization (Beta)

What travelers say

  • Empire state building(6)
  • Room service(6)
  • Coffee shop(6)
  • Breslin restaurant(5)
  • Great location(4)
  • Record player(3)
  • Times Square(3)
  • Smeg fridge(3)

Additional Information about Ace Hotel New York

Address: 20 West 29th Street, at Broadway, New York City, NY 10001
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Ace Hotel New York 3.5*
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Also Known As:
Ace Hotel New York City

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style
#84 Family Hotel in New York City #108 Romantic Hotel in New York City #172 Business Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
Deluxe room at the Ace Hotel. Spacious room with high ceilings, large windows and large bathroom. ... more   less 
Number of rooms
260

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