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The GEM Hotel Chelsea

3.0 of 5 300 W 22nd St, 22nd Street & 8th Avenue, New York City, NY 10011 (Formerly GEM Hotel - Chelsea, an Ascend Collection hotel )
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The GEM Hotel Chelsea
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The GEM Hotel Chelsea
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604 reviews from our community

Traveler rating
    184
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    102
    34
    18
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214
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

I stayed in the Gem ChElsea this past weekend and was shocked when I checked in. First of all, the lobby is really non-existent, so the nice pictures on the website are very misleading. There is no lounge - just a small check in space, with light bulbs hanging from the ceiling, and obviously under construction. Then there is the... More

Was this review helpful? Yes
GEMChelseaFOM, Front Office Manager at The GEM Hotel Chelsea, responded to this review

Hello, Thank you for taking the time to leave us feedback about your stay with us. We are very sorry to hear that we did not meet your expectations during your visit. As we are in the final stages of renovation there are a few things that are currently in transition such as our lobby and apologize for the appearance.... More

Harrisburg, Pennsylvania
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The lobby is under construction currently, so don't be surprised. The room was very small, but clean and had everything you needed. The place is good for a night or two, but after that I think I'd want a larger room especially with 2 people in it. The bed was not the most comfortable, with squeaky springs, seemed old. The... More

Was this review helpful? Yes
GEMChelseaFOM, Front Office Manager at The GEM Hotel Chelsea, responded to this review

Hello, Thank you for choosing to stay with us, we are very happy to hear that you enjoyed the service during your visit. We would like to invite you back the next time you are in the area to enjoy some of the new additions and thank you personally for choosing us. More

Dundee
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great hotel - warm, clean and quiet which was a Big plus for NYC :) good wireless internet too Friendly staff and great turndown service at night with plenty of bottled water and fresh towels if needed

Review collected in partnership with this hotel

Was this review helpful? Yes
GEMChelseaFOM, Front Office Manager at The GEM Hotel Chelsea, responded to this review

Hello, Thank you for sharing your experience with us, we are glad to hear everything met your standards and you enjoyed your stay. We hope to see you back again soon, thank you for staying with us. More

Toronto
1 review
2 of 5 stars Reviewed 1 week ago

Hard to find fault with the location, but the rooms are surprisingly small (and I have stayed in small NYC rooms before). No room to move and no space provided to unpack and store clothing. Be prepared to live out of your suitcase.

Review collected in partnership with this hotel

Was this review helpful? Yes
GEMChelseaFOM, Front Office Manager at The GEM Hotel Chelsea, responded to this review

Hello, Thank you for your feedback regarding your experience with us. We are sorry to hear that the space in the rooms was not what was not what you were expecting we hope that if you do choose to return you give us an opportunity to show you some of the public spaces on property. More

West Hartford
1 review
3 of 5 stars Reviewed 1 week ago

nice folks, but far too cavalier an attitude about inaccuracies in online touting of the facilities' amenities... I was a "frequent flier" mile kind of a freebie customer, and was (thus?) given a room with a lousy view... I wish I knew what nice rooms looked like.

Review collected in partnership with this hotel

Was this review helpful? Yes
GEMChelseaFOM, Front Office Manager at The GEM Hotel Chelsea, responded to this review

Hello, Thank you for sharing this information with us regarding some of the incorrect information listed online. We are very sorry for any inconveniences this may have caused and have corrected the issues in order to portrait the amenities and facilities more accurately. Please contact us directly if there are any additional questions. More

The Netherlands
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My friend & I loved this place! The location, the people working there (thank you so much, especially Willy Howard & Cortlynn!). The rooms are very small, but clean. Extra coffee or water is delivered when you need it to. And Willie helped us out finding good places to visit in Queens. We hope to come back here once!

Was this review helpful? Yes 2
GEMChelseaFOM, Front Office Manager at The GEM Hotel Chelsea, responded to this review

Hi, Thank you for staying with us, we were excited to hear that you enjoyed your visit and that Willy and Cortlynn were able to help enhance your journey throughout the city. Please let us know when you are looking to return so we can have some new recommendations ready. More

Niantic, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Both Dunkin and Starbucks are right around the corner! CVS was right across the street and many restaurants also. The parking garage down the street was very accommodating and had my car right up front when went to pick it up.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
GEMChelseaFOM, Front Office Manager at The GEM Hotel Chelsea, responded to this review

Hello, We are very happy to hear you had a great visit to New York and were able to enjoy the neighborhood and its shops. We hope to see you again soon to enjoy our lobby coffee bar as well. Thank you again for choosing The GEM. More

Summerfield
1 review
4 of 5 stars Reviewed 2 weeks ago

Staff has always been very friendly during our visit. Helpful for informatioin or needs in the room. Everyone alway greeted you with a smile and either good morning or good evening depending on the time of day.

Review collected in partnership with this hotel

Was this review helpful? Yes
GEMChelseaFOM, Front Office Manager at The GEM Hotel Chelsea, responded to this review

Hi, Thank you for leaving us feedback regarding your stay, it is always great to hear the service received meets or exceeds expectations. Thank you again for staying with us and we hope to see you again in the near future. More

London, United Kingdom
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed 3 weeks ago

On booking.com, expedia, as well as here, there are pictures of a lounge and a gym - expedia even references a "fitness centre". In fact, this hotel has neither. Nor does it have a kitchen or a bar, which means no breakfast. And the lobby is currently a building site. My room was small, even by New York standards. All... More

Was this review helpful? Yes 2
GEMChelseaFOM, Front Office Manager at The GEM Hotel Chelsea, responded to this review

Hello, Thank you for sharing your experience with us. We are very sorry to hear that you did not enjoy your stay with us. While there is not a restaurant at the hotel, we are in the process of finishing up renovations to our fitness center and our new lobby bar that will offer some food options. We hope that... More

Wattle Grove
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This Hotel is close to entertainment and good restaurants and bars. Quiet street and outside laundry service cheap and good.Room was a little small, but manageable. Not much of a view, but there is the roof.

Review collected in partnership with this hotel

Was this review helpful? Yes 2
GEMChelseaFOM, Front Office Manager at The GEM Hotel Chelsea, responded to this review

Hello, Thank you for letting us know about your experience while staying with us. We hope to see you again the next time you are in the area so that we can share some of the exciting new changes and upgrades that are coming soon. More

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Additional Information about The GEM Hotel Chelsea

Address: 300 W 22nd St, 22nd Street & 8th Avenue, New York City, NY 10011 (Formerly GEM Hotel - Chelsea, an Ascend Collection hotel )
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The GEM Hotel Chelsea 3*
Number of rooms: 81
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