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The GEM Hotel Chelsea

3.0 of 5 300 W 22nd St, 22nd Street & 8th Avenue, New York City, NY 10011 (Formerly GEM Hotel - Chelsea, an Ascend Collection hotel )
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The GEM Hotel Chelsea
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616 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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San Diego, California, United States
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 1 week ago

I liked this hotel very much. The staff were A+. They went out of their way to be very helpful and that means a lot to me. The rooms are small but its new York city people. I was there for just 2 nights. I didn't find it to be unbreakable. It wasn't amazingly comfortable but nothing to cry about.... More 

Was this review helpful? Yes
GEMChelseaFOM, Front Office Manager at The GEM Hotel Chelsea, responded to this review

Hello, Thank you for the wonderful review. We are glad you had an amazing stay with us at the Gem Hotel Chelsea. I cannot wait to share with our staff how great of a job they are doing. Please come back soon to see our newly renovated lobby lounge and bar. More 

New York City, New York
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The rooms are very small and remind me of some of the places I stayed when I was in Paris. Just enough room to open the door and walk around the bed. Now, I don't need that much room because I'm either in bed or out and about. But some might find it alarming when they first open the door.... More 

Was this review helpful? Yes
GEMChelseaFOM, Front Office Manager at The GEM Hotel Chelsea, responded to this review

Hello, We are glad to hear you had a good experience with us. Thank you for the great review. We love our location and the proximity within the train stations. We have a beautiful new lobby area with comfortable couches and chairs to bring your friends back to. Next time you are in New York, please come see our new... More 

Newfoundland and Labrador, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My friend and I stayed here for 2 nights on our week long trip. This place was great. tiny rooms but we only slept and were gone all day. Very clean, the roof top terrace was nice for unwinding at night, or sipping coffee in the morning. The location is close to subways, places to eat, dunkin donuts... We were... More 

Was this review helpful? Yes
GEMChelseaFOM, Front Office Manager at The GEM Hotel Chelsea, responded to this review

Hello, Thank you for taking the time to write a great review about us. We are glad to hear you enjoyed your stay and were able to unwind on our rooftop terrace. We value our prime location in the heart of Chelsea and were happy you were able to experience it. Please come back to enjoy our newly renovated lobby... More 

Syracuse, New York
1 review
3 of 5 stars Reviewed 2 weeks ago

Me and my fiance stayed here for a day, friendly staff, quiet location considering it's in NYC. Though room was small compared to other 3-star hotels, the cleanliness of the bed, fresh towels and other small details like free bottled water, free coffee and tea just do it for me.

Was this review helpful? Yes
GEMChelseaFOM, Front Office Manager at The GEM Hotel Chelsea, responded to this review

Hello, Thank you for your wonderful review and staying at our hotel. We are happy to hear you enjoyed our complimentary water, coffee, and tea. Please come back to enjoy our beautifully renovated lobby lounge and bar! More 

Princeton, New Jersey
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I'll just start by saying that I've stayed in many, many hotels in Manhattan, so I understand what status quo is for a 3-star hotel. My experience at The GEM was just horrible, so here I am writing a review so that I can warn other travelers. First of all, the room was so small that you could barely walk... More 

Was this review helpful? Yes 1
GEMChelseaFOM, Front Office Manager at The GEM Hotel Chelsea, responded to this review

Hello, Thank you for taking the time to share your review of the hotel. We are very sorry to hear that you did not enjoy your stay and that it did not meet your expectations. The noise from the doors closing is something that we will look into and address appropriately. Regarding the room size, we are a compact hotel,... More 

New York, New York, United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The service at the GEM Hotel Chelsea continues to exceed my expectations. I'm pleased to see the front desk is coming together, and look forward to lounging in the lobby after a great night out in the city. I appreciate the consistent quality of service!

Was this review helpful? Yes
GEMChelseaFOM, Front Office Manager at The GEM Hotel Chelsea, responded to this review

Hello, We are happy to hear you enjoyed your stay with us at the Gem Hotel Chelsea. Thank you for staying with us! It is great to hear you were able to experience our new lobby during your stay. We look forward to your next visit and appreciate the good review. More 

Sao Paulo
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

they have cancelled my reservation and weren't worry to get the credit card authorization. i had to go to the atm to pay in cash. i was there for meetings at other company, but the view i had was a brick wall.

Was this review helpful? Yes
Contributor
12 reviews 12 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 3 weeks ago

I spent £200 ($320) per day staying there for 5 days. When I checked in, I was shocked. The lobby was very small and shabby, and was being heavily renovated. The workers were scraping the ceiling literally over my head. They tried to convert it to a bar (for more income?). I wound't be impressed by anything happening there because... More 

Was this review helpful? Yes
GEMChelseaFOM, Front Office Manager at The GEM Hotel Chelsea, responded to this review

Hello, Thank you for taking the time to leave us feedback about your stay with us. We are very sorry to hear that we did not meet your expectations during your visit. As we are in the final stages of renovation there are a few things that are currently in transition such as our lobby and apologize for the appearance.... More 

London
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The day after I arrived at The Gem, I received an unsolicited email from choicehotels.com. Coincidentally, my colleague who was also staying there had the same experience. I'm not going to go into details to explain exactly why I am sure that my details were shared but this was incredibly unlikely without The Gem connection. There is no reference to... More 

Was this review helpful? Yes 1
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

ok lets do the obvious first... The rooms are small, but they have everything you need and well it's NYC, what are you doing in your room other than sleeping? Undergoing renovations whilst I was here, but that wasn't a huge issue. My room was clean, warm, quiet and comfortable. Staff were incredibly courteous and well, the location is truly... More 

Was this review helpful? Yes 1
GEMChelseaFOM, Front Office Manager at The GEM Hotel Chelsea, responded to this review

Hello, Thank you for the great review and choosing to stay with us at the Gem Hotel Chelsea. We are happy to hear our guest rooms and staff met your expectations. We will gladly share your review with our staff. We hope to see you back soon as our lobby lounge and bar are finished with the renovations and open... More 

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Additional Information about The GEM Hotel Chelsea

Address: 300 W 22nd St, 22nd Street & 8th Avenue, New York City, NY 10011 (Formerly GEM Hotel - Chelsea, an Ascend Collection hotel )
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The GEM Hotel Chelsea 3*
Number of rooms: 81
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Hotel Style:
#234 Romantic Hotel in New York City

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Staying in Chelsea

Neighborhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighborhood life. The contemporary art scene is an integral part of the neighborhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighborhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.