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All 453 New York City hotels

The GEM Hotel Chelsea

3.0 of 5 Hotel   |   300 W 22nd St, 22nd Street & 8th Avenue, New York City, NY 10011 (Formerly GEM Hotel - Chelsea, an Ascend Collection hotel ) (Chelsea)
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Ranked #260 of 453 Hotels in New York City
A recent review
3 of 5 stars reviewed 2 days ago
395dag California
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575 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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California
1 review
3 of 5 stars Reviewed 2 days ago NEW

Hotel rooms tiny but quiet. Hotel will benefit from the lobby/bar area currently under construction. Restaurant next door is excellent for breakfast. Roof deck has lovely views and seating. No covering in event of poor weather. Friendly and welcoming front desk.

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Sf Bay Area
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I read the reviews here so I knew the room was going to be small, but it was still a bit of a shocker when I opened the door the first time. Where was the rest of the room? Tip: I moved the small desk under the window so I could fit my yoga mat between the foot of the... More

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GEMChelseaFOM, Front Office Manager at The GEM Hotel Chelsea, responded to this review

Thanks for your review of our hotel, we are always looking to improve and create a more enjoyable experience for our guests. We will contact you within the next few days to discuss with you what we could change and do better in the future. We thank you for choosing The Gem Hotel during your recent visit to Chelsea. More

New York
1 review
2 of 5 stars Reviewed 1 week ago

this place feels like an old New York City SRO hotel converted into a "boutique" hotel-with the bare minimum. the rooms are very small and can be dark with no view if on an airshaft...location is great

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GEMChelseaFOM, Front Office Manager at The GEM Hotel Chelsea, responded to this review

Thank you for visiting us during your recent trip to New York, we are sad to hear that you did not fully enjoy your stay. While there are currently few amenities available we are currently working to expand on what we offer to our guests in order for us to offer even more than location. We would love to have... More

Philadelphia, Pennsylvania
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I recently stayed at The Gem hotel in Chelsea over Labor Day Weekend. I got a pretty good deal through an online booking site, which made the room reasonable for NYC standards. The best part about the hotel it that it is conveniently located in Chelsea which makes it central to much of the city. The room... More

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GEMChelseaFOM, Front Office Manager at The GEM Hotel Chelsea, responded to this review

Hello, Thank you for choosing to stay with us during your visit to New York! We are very happy to hear that you were able to enjoy the neighborhood and had a chance to lounge on our roof terrace while the weather is still comfortable. Though our rooms were a bit more compact for your liking we do hope that... More

Los Angeles
1 review
2 of 5 stars Reviewed 1 week ago

Poor follow through. Service has a lot to be desired. Room rate was not a good value. Best attribute is the neighborhood. Close to the High Line. Rooms are tiny and bathrooms are not well thought out.

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Seoul
1 review
2 of 5 stars Reviewed 1 week ago

I don't want to recommend this hotel because it' too loud that I can hear everything happening in other rooms and isle. So my sleep quality was really bad that I was too tired during my work. It's very critical ares to improve

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GEMChelseaFOM, Front Office Manager at The GEM Hotel Chelsea, responded to this review

Hi, Thank you for taking the time to share your experience of the hotel with us. We do sincerely apologize for any noise issues you encountered during your stay. We would like to speak to you further in order to collect some information and discuss any future stays with us so that we can improve upon your first visit. More

Douglas
1 review
4 of 5 stars Reviewed 1 week ago

Hotel was rooms was nice and very clean but was very small . It was ok cause I was travelling alone . They hotel was busy with some renovation work which made some areas look untidy at the time but the work did not interfere with my stay . It was quiet and I had a good night's rest. I... More

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GEMChelseaFOM, Front Office Manager at The GEM Hotel Chelsea, responded to this review

Hello, It was a pleasure to have you stay with us during your visit, we hope that you will be back soon to experience the new updates that we are currently working on in our lobby and public areas. Please feel free to reach out to us at your convenience if there is anything that we may be able to... More

Gulf Stream
2 reviews
5 of 5 stars Reviewed 1 week ago

The surprise here was how much of a gem the hotel really was, on the ground, in reality, which is to say I read all about the small room and yes it was small but frankly I was expecting even worse, however, at the price point, given sparkling cleanliness, ultramodern fixtures in the bathroom, almost incredible friendliness seen in 100%... More

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GEMChelseaFOM, Front Office Manager at The GEM Hotel Chelsea, responded to this review

Hello, We thank you very much for taking the time out to write such a great review of our hotel and your experience over the holiday weekend! The quality of stay that you enjoyed is what we set out to achieve each day and it is wonderful to hear that you enjoyed your stay. We would love to have you... More

A TripAdvisor Member
1 of 5 stars Reviewed 2 weeks ago

Your Review Try Hotel Indigo instead - same rate, 100 times better quality. Staff cleaned rooms maybe every third or forth day. Rooms so tiny not quite live able. Rooms and lobby did not appear as they were advertised in photos. Pretty shoddy, low quality overall.

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GEMChelseaFOM, Front Office Manager at The GEM Hotel Chelsea, responded to this review

Thank you for sharing your review of your stay with us, we are sorry to hear that you did not enjoy your stay. We are currently upgrading our lobby, which will be completed within the coming weeks however we would like the opportunity to speak to you about some of the issues you had in order to improve any future... More

Richmond
2 reviews
4 of 5 stars Reviewed 2 weeks ago

The Gem Hotel Chelsea was a basic boutique hotel in Chelsea. It's close to Penn Station and two subway stations (1 and C/E) and several good restaurants nearby. The rooms are tiny but nicely decorated.

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GEMChelseaFOM, Front Office Manager at The GEM Hotel Chelsea, responded to this review

Hello, Thank you for your review, we greatly appreciate you giving us the opportunity to be of service during your visit, it was a pleasure. Glad to hear you discovered some of the neighborhood gems. We hope to see you again during your next trip to New York! More

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Additional Information about The GEM Hotel Chelsea

Address: 300 W 22nd St, 22nd Street & 8th Avenue, New York City, NY 10011 (Formerly GEM Hotel - Chelsea, an Ascend Collection hotel )
Phone Number:
Location: United States > New York > New York City > Chelsea , Manhattan
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — The GEM Hotel Chelsea 3*
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