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Four Points by Sheraton Manhattan SoHo Village

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66 Charlton Street, New York City, NY 10014
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1 room 1 guest
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Four Points by Sheraton Manhattan SoHo Village
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751 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Portland, OR
Level Contributor
173 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We usually stay at the W in SoHo, however our trip was so fast we opted for a budget hotel instead. While not right in the heart of SoHo, it was about a 20 minute walk to the main shopping area of Soho. Our room was clean and the service was as good as a four star hotel.

Was this review helpful? Yes
AdamModica, General Manager at Four Points by Sheraton Manhattan SoHo Village, responded to this review

Dear MeAgain8: Thank you for choosing to stay at the Four Points by Sheraton Manhattan SoHo Village. I am appreciate that your shared your positive experience from our hotel on TripAdvisor. Should you come back to the Big Apple we hope that you will afford us another opportunity to host your stay in the future. Thank you again! Sincerely, Arthur... More 

2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Such a pleasant and courteous staff not only accommodated my mother and sister's last-minute reservation (after their horror experience at Blue Moon Hotel in the Lower East Side - AVOID), but they also were able to provide a room fitting my mother's requests. They were just so wonderful and amiable - everything you could hope for from a hotel staff,... More 

Was this review helpful? Yes
AdamModica, General Manager at Four Points by Sheraton Manhattan SoHo Village, responded to this review

Dear Ian M: Please allow me to personally to thank you for your wonderful comments regarding the hotel staff. The staff is dedicated to providing a wonderful a guest experience. We hope to have another opportunity to host your stay in the future. Thank you again! Sincerely, Arthur Cheung Interim General Manager More 

Avon, CT
Level Contributor
90 reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

This is a clean hotel in a happening neighborhood. Nothing fancy. This is pretty far west so if you plan on walking to sites on the east side like the Brooklyn Bridge or the South Street Seaport, you need sneakers. The employees at the desk were very polite and helpful. right now there is construction going on at the building... More 

Was this review helpful? Yes
AdamModica, General Manager at Four Points by Sheraton Manhattan SoHo Village, responded to this review

Walter11_22: Thank you for staying at the Four Points by Sheraton Manhattan SoHo Village. I am glad to see that the staff was able to provide you good service. However, I do apologize for the construction that is going on adjacent to the hotel. Thank you for your positive feedback. Sincerely, Arthur Cheung Interim General Manager More 

New York
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is nice and the staff was very friendly. It is located a bit away from the high traffic areas (although subway access is farily close), so once the construction next door is completed, there should be some solitude to be had. In the mean time, you should expect some construction noise throughout the day and consistent noise each... More 

Was this review helpful? Yes
AdamModica, General Manager at Four Points by Sheraton Manhattan SoHo Village, responded to this review

Dear Glenn B: Thank you for staying with us on your recent visit into New York City. I am glad to see overall that you enjoyed stay. However, I do apologize about the construction that is going on next to the hotel. Thank you for your understanding that the construction is no fault of the hotel. I will speak to... More 

San Francisco, California
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I made my reservation 30 mins before arriving and they did not have my room type available. Then with the last room left they placed me next to a construction zone with a work zone right outside my window. I'm gold spg and they could not find me another room in the area. I've been on hold with customer service... More 

Was this review helpful? Yes
AdamModica, General Manager at Four Points by Sheraton Manhattan SoHo Village, responded to this review

Dear DBeckmann: Thank you for choosing to stay at the Four Points by Sheraton Manhattan SoHo Village. I am sorry to see that your stay did not exceed your expectations. I understand that you made your reservations 30 minutes prior to arriving to the hotel and unfortunately the hotel was close to selling and thus the reason why your room... More 

Washington, D.C.
Level Contributor
38 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel offers easy access to Greenwich Village and Soho, but is off-the-beaten-path enough to offer some rare solitude (well, except for the construction). The staff couldn't be nicer, the rooms are spacious by NYC standards, and good restaurants surround this hotel.

Was this review helpful? Yes
AdamModica, General Manager at Four Points by Sheraton Manhattan SoHo Village, responded to this review

Dear Ieateverything: Thank you for taking the time to post your experience here on Trip Advisor. I am glad to see that you enjoyed the location of the hotel and our guest rooms. I am especially pleased that the staff provided you with excellent service. However, I do apologize for the construction that is going on next to the hotel.... More 

Sydney
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 21, 2015

This is a great hotel if you want something basic yet comfortable, in a decently good location and very reasonably priced. I was lucky enough on arrival to get an upgrade to a higher floor which had a great view of the city. Something I did not get to enjoy in my last 2 visits to NYC so it was... More 

Was this review helpful? Yes
AdamModica, Manager at Four Points by Sheraton Manhattan SoHo Village, responded to this review

Dear Rachel C, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sophie Davenport Director Of Rooms More 

1 review
3 of 5 stars Reviewed July 18, 2015

The staff is very friendly and so helpful. Bring your ear plugs for morning construction, afternoon slamming of doors and late night zombie bands in the warehouses across the street. The construction starts at daybreak with loud bagging of hammers on metal and continues throughout the day. About noon, doors start slamming consistently for a couple of hours. We were... More 

Was this review helpful? Yes
AdamModica, Manager at Four Points by Sheraton Manhattan SoHo Village, responded to this review

Dear KAB1979 Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sophie Davenport Director Of Rooms More 

New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 18, 2015

If you want to sleep past 7.00am do not stay here whilst construction is going on next door, Despite ear plugs, fan, and tv on the noise is deafening. Apart from that the hotel is ok, certainly nothing to write home about.

Was this review helpful? Yes
AdamModica, Manager at Four Points by Sheraton Manhattan SoHo Village, responded to this review

Dear Gavin K, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to... More 

Washington, District of Columbia, United States
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed July 16, 2015

I travel to New York at least once a month for business. I've stayed in many hotels at this brand level and frankly... the hotel is just not that great. Elevators are slow, the rooms are small and very dark, lobby is really small, and the bar/restaurant is like a side car. There are lots of other hotels in this... More 

Was this review helpful? Yes 1
AdamModica, Manager at Four Points by Sheraton Manhattan SoHo Village, responded to this review

Jessica 2830 Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sophie Davenport Director Of Rooms More 

Hotel Review Summarization

What travelers say

  • Very friendly(11)
  • Great location(8)
  • Few blocks(4)
  • Times Square(4)
  • Very nice(3)
  • Subways stations(3)
  • Rooms are small(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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