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Doubletree By Hilton - Times Square South

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341 West 36th Street, New York City, NY 10018 (Formerly Hotel 36)
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Doubletree By Hilton - Times Square South
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Doubletree By Hilton - Times Square South
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881 Reviews from our TripAdvisor Community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Doubletree By Hilton - Times Square South
See the most recent reviews
West Hartford, United States
1 review
3 of 5 stars Reviewed November 17, 2014

This location is not in Times Square!!!! It is on many blocks away and is not what I was expecting. the staff were very good which made the experience ok but, I would not choose to go there again. the shower stall was missing chunks of grout which indicates to me that the building is not being kept up as... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Joshua D, Manager at Doubletree By Hilton - Times Square South, responded to this review

Hello and good day! My name is Joshua Daly, Guest Relations Manager – DoubleTree Times Square South. Thank you for taking the time to complete a survey. Your feedback is greatly appreciated. I am very sorry that you did not find the price, location, and accommodations of our hotel to be satisfactory to your travel needs. If you would care... More 

Campbellsville
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 17, 2014

Awesome stay. Super close to everything. Subway beside the hotel. The service in the hotel is so great. Especially Nur, a server in the fabulous breakfast that was included with my room. Josh, the omelet chef was so kind & friendly. The room we had was great for family vacation & 2 double beds and a pullout sofa. Everyone was... More 

Was this review helpful? Yes 1
Joshua D, Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear Aniejio, Hello and good day! My name is Joshua Daly, Guest Relations Manager – DoubleTree Times Square South. Thank you for taking the time to complete a survey. Your feedback is greatly appreciated. I am very pleased to hear that you found the services and accommodations of our hotel satisfactory to your travel needs. I hope that you make... More 

Michigan
Top Contributor
74 reviews 74 reviews
27 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 17, 2014

I have stayed here twice in the past few years. Rooms are small, but comfortable beds, and service is great! If you have a convention at Javits, is within walking distance with some decent restaurants near by. Walking distance to shopping too.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Joshua D, Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear Sportwife, Hello and good day! My name is Joshua Daly, Guest Relations Manager – DoubleTree Times Square South. Thank you for providing your feedback. I am so glad to that you found the services, accommodations, and location of our hotel to be satisfactory to your travel needs. Please, let me know if I can ever be of any service... More 

Muldrow, Oklahoma
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed November 15, 2014

First stay in NYC for business. Excellent location for me as we walked to the Javits Center. Close to Time Square and anything you want to see. Rooms a bit small as to what I am used to, however this is NYC and more like a small apartment like feel. Warm cookies are always a hit with me. Friendly staff... More 

Was this review helpful? Yes
Joshua D, Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear Jesse, Hello and good day! My name is Joshua Daly, Guest Relations Manager – DoubleTree Times Square South. Thank you for extending these very kind words towards Sal and Thomas, two of our DoubleTree Times Square South Guest Service All Stars! I look forward to sharing this glowing review with the rest of the gang here at DoubleTree Times... More 

Senior Contributor
37 reviews 37 reviews
27 hotel reviews
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed November 14, 2014

Was visiting New York for the united nations general assembly. this was close(perfect location) , available and priced just slightly expensive. The lady who checked me in was really helpful. But that was the end of the nice part. The nice staff is the lone plus with this property. The room is a cubby hole. The AC dispenser ensures no... More 

Was this review helpful? Yes 3
Joshua D, Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear Rashri, Hello and good day! My name is Joshua Daly, Guest Relations Manager – DoubleTree Times Square South. I would like to apologize for any billing discrepancies that you experienced while you were with us and I would be happy to rectify any of these discrepancies. Please, contact me and I will be happy to help. Please, know that... More 

Kitchener, Canada
1 review
5 of 5 stars Reviewed November 14, 2014

This hotel is located in a great area where you can mingle with locals at nearby restaurants and pubs. Hotel it's self is great. Excellent Customer service! Rooms are a little small but very comfortable and clean.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Joshua D, Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear Suzanne, Hello and good day! My name is Joshua Daly, Guest Relations Manager – DoubleTree Times Square South. Thank you for taking the time to complete a survey. Your feedback is greatly appreciated. I am so glad that you enjoyed your time at our hotel and found our location to be so convenient to your travel needs. Please, let... More 

Chicago, United States
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 14, 2014

Very good staff but the hotel is run down and in need of a refresh. It offers small rooms but that is to be expected in New York City. Its a quick walk to Javits if you are in for a convention. Thanks

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Joshua D, Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear David, Hello and good day! My name is Joshua Daly, Guest Relations Manager – DoubleTree Times Square South. Thank you for taking the time to complete a survey. Your feedback is greatly appreciated. I am glad that you found the services of our staff to be satisfactory, but I am very sorry that you did not find the accommodations... More 

Milwaukee, Wisconsin, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 14, 2014

What an exceptional staff to deal with after a long day of traveling. We were up at four am to begin our adventure to NYC from the Midwest with three teenagers in tow. When we finally arrived at the hotel some 8 hours later after major traffic jams, we were warmly greeted by Jennie and Marsha at the front desk.... More 

Was this review helpful? Yes 1
London, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 14, 2014

As all the other reviews state - this is a spot on location for getting round NY. Walking distance from Times Sq and also Penn Station for venturing out and about on the subway. Important to remember this is Manhattan not Vegas so space is of a premium. Rooms are new and clean and the beds are super comfy. The... More 

Was this review helpful? Yes
Middletown, New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 13, 2014

Staff was friendly all around including housekeeping. Rooms clean. Manager sent me a follow-up email regarding feedback on my stay which I thought was a nice personal touch. I did have one issue with not enough creamers for my coffee but that isn't something anyone else would have a problem with. I plan to exclusively stay there for my future... More 

Was this review helpful? Yes
Joshua D, Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear Nagwa, Hello and good day! My name is Joshua Daly, Guest Relations Manager – DoubleTree Times Square South. Thank you for taking the time to complete a survey. Your feedback is greatly appreciated. I am very glad to hear that you enjoyed your stay with us, as well as the services of our staff. I am sorry that your... More 

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Prices are for 1 room, 2 adults
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