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Doubletree By Hilton - Times Square South

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341 West 36th Street, New York City, NY 10018
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1 room 1 guest
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Doubletree By Hilton - Times Square South
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978 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
4 of 5 stars Reviewed yesterday NEW

The hotel was in an amazing location and was literally a 10 minute walk from Times Square, which meant in the morning for breakfast you didn't have to walk far. As it was our first time in NYC we were a bit worried about the trip on a whole but the staff at the Hilton were amazing, they were very... More 

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Columbus, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

I have stayed at several Hilton brand hotels in NYC in the past. By far, this was the worst quality that I stayed at. The hotel staff was kind, and the location was convenient to everything. However, I will likely choose other options for my next NYC stay.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
galena, United States
5 of 5 stars Reviewed 3 days ago NEW

Great staff. Very helpful, attentive and friendly. Great Location. Parking available. Restaurant and bar in hotel. Close to great restaurants in Hells Kitchen area. Easy to walk to other attractions. Room was clean and comfortable, although a bit small. Would stay here again.

Review collected in partnership with DoubleTree by Hilton

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Boston, Massachusetts
Level Contributor
278 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

A below average hotel for this area, though most hotels aren't much better around Penn. As always the reception was slow and unhelpful. The room i had was too small and beds okay but pillows uncomfortable. The gym is below par. Location is good but there are better choices Lower levels have street noise.

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Joshua D, Guest Relations Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear Copperbottom, Thank you for taking the time to share your thoughts and opinions. I can not tell you how sorry I am to hear that you were not satisfied with the accommodations of our hotel, as well as the services of our staff. I would very much like to address and rectify these matters. Please, contact me if you... More 

BGD
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 1 week ago

We arrived hours before scheduled check in time but didn't have to wait long, the staff were great about giving us access to our room which meant we could unpack, change and get straight out for lunch. Room itself, aside from the bathroom, I would say was rather dated and felt cramped with 2 double beds. The staff were all... More 

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Joshua D, Guest Relations Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear AceTripper, Thank you for taking the time to provide your feedback and thank you for taking the time to make mention of the special services provided to you by Sal, one of our key players here at DoubleTree Times Square South. I will enjoy sharing your praises with Sal, as well as our entire Team. I am also very... More 

Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Small room. Very clean and relatively newly refurbished - or new. Good breakfast restaurant, and one morning I just wanted a cup of coffee they didn't charge. I mention this because I often have to pay for the coffee elsewhere. Beds and linen are good. Elevator capacity is ok. Location is good. Subway around the corner. Bars and cafes nearby.

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Joshua D, Guest Relations Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear Geirr, Thank you for taking the time to provide your feedback. I am happy to hear that you enjoyed your stay with us, and I happy that you found our Greenhouse36 restaurant staff to be accommodating to your needs. Please, come back to us the next time you plan on being in town, and please let me know if... More 

Larkspur, California, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

From the warm greeting (with a cookie!) from the attentive staff to the clean, comfortable rooms, this place is amazing. Super friendly staff greets you at the door with a cookie and quickly and efficiently checks you in. Room not ready? No problem! Checked our bags and off we went to explore the city. Conveniently located 1 block from Penn... More 

Was this review helpful? Yes 1
Joshua D, Guest Relations Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear Susanne, Thank you for taking the time to provide your feedback and thank you for taking the time to share your lovely comments towards the staff here at DoubleTree Times Square South. It will be my pleasure to share you praises with the rest of the gang here. Please, come back to us and please let me know what... More 

Pretoria, South Africa
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our first stop on an almost 3 week vacation to the States. I had mixed expectations after reading many reviews on TripAdvisor - there are good and bad ones. We arrived very early (around 9am) after a 15hr flight from South Africa - so naturally, all we wanted was a shower and change of clothes. Unfortunately we were... More 

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Joshua D, Guest Relations Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear Marcojvr, Thank you for taking the time to provide such a detailed review of our property, staff, and location. I am very glad that you were so thoroughly satisfied with your stay with us. It sounds like you had quite the time here in the Big Apple! Hopefully, you will allow us to host all of your anticipated visits... More 

Bethesda, MD, United States
1 review
3 of 5 stars Reviewed 1 week ago

The hotel is conveniently located, which is its major plus. During my visit, construction noise coming from an adjacent building kept me up late at night. It continued until 1 AM. Then there is plenty of street noise. Another problem is that there are only 2 elevators, which cannot handle the traffic at "peak hours."

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Joshua D, Guest Relations Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear Ronald, Thank you for taking the time to provide your feedback. I am terribly sorry that you were not properly informed of the construction taking place by our neighbors, as well as any inconvenience that this may have caused your stay with us. Please, contact me in the event of your next anticipated stay with us, so that I... More 

1 review
4 of 5 stars Reviewed 1 week ago

Nice hotel - small room but it is NY. Warm cookie on arrival. Didn't explore much at hotel but room was nice. Good view of the Empire State Building. love the digital check in. why must I type 200 characters...

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Joshua D, Guest Relations Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear 785Cassandrac, Thank you for taking the time to provide your feedback. I am very glad that you enjoyed your stay with us, as well as our warm and delicious cookies! I am very sorry that TripAdvisor requires at least 200 characters in order to post a review. Your thoughts and opinions are greatly appreciated! Thank you for choosing to... More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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