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Doubletree By Hilton - Times Square South

4.0 of 5 341 West 36th Street, New York City, NY 10018 (Formerly Hotel 36)
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Doubletree By Hilton - Times Square South
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Doubletree By Hilton - Times Square South
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807 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Burbank, California, United States
Top Contributor
55 reviews 55 reviews
25 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This has just become my super duper favorite hotel in NYC. The location is perfect, and despite its name, isn't really in Times Square (though TS is just a few blocks away) which is fine with me!!!! Located on the southernmost tip of Hell's Kitchen, this hotel has one of the most comfortable hotel beds I've ever slept in. My... More

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newtown, United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

Was leery of some of the older hotels near Penn Stations, so I looked for a more recognizable, consistent chain-type hotel. The Doubletree was a good choice... clean, quiet, but still pricey as are most New York hotels.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Guelph, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 5 days ago NEW

The Doubletree By Hilton - Times Square South is VERY nice for localisation, very clean, pleasant, quiet. Staff is very friendly and helpful. Good value for money. I will return if I need. Anyway, I recommend it.

Was this review helpful? Yes
Joshua D, Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear Valued Guest, Hello and good day! My name is Joshua Daly, Guest Relations Manager – DoubleTree Times Square South. Thank you for taking the time to complete a survey. Your feedback is greatly appreciated. I am very glad that you enjoyed your time with us, as well as finding our staff to be both friendly and helpful. Please, come... More

St. Albans, United Kingdom
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The room was very small but wasn't expecting much. Nice big, comfy bed and a reasonable view! Not that near Times Square but in a relatively nice area, lots of things around! Staff were helpful and friendly and willing to assist with the personal problems we had experienced before arrival!

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Joshua D, Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear Valued Guest, Thank you so much for providing that review. I am very glad that you enjoyed your time with us and found our staff to be helpful to your needs. Please, make us your hotel for any and all future anticipated visits to the Big Apple! Thank you for sharing your thoughts and opinions with us and have... More

London
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 6 days ago NEW

Stayed here the last weekend of September and don't get me wrong, I like Hilton a lot (being a Hilton gold member I tend to stick with Hilton as they provide good service and the regular upgrades.), but I was very disappointed. Usually I stay at the Hilton on the East side in Tudor City but given climate change week... More

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Albany, New York
Reviewer
3 reviews 3 reviews
3 of 5 stars Reviewed 1 week ago NEW

Close to most things. Short walk to Times Square and Javitts Center. Very quiet location. Got a room with two full-sized beds and the beds were shoved against each wall, not a lot of room for four people. Room showed some wear and tear from the cramped design, bubbled wallpaper etc. The temperature control was awful. Either too hot or... More

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Joshua D, Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear Valued Guest, Hello and good day! My name is Joshua Daly, Guest Relations Manager – DoubleTree Times Square South. Thank you for taking the time to complete a survey. Your feedback is greatly appreciated. I would like to apologize for the issues that you reported experiencing during your stay with us. If you would be kind of enough to... More

1 review
5 of 5 stars Reviewed 1 week ago NEW

The location of this hotel is very convenient, for mass transit and for walking. The staff is really welcoming and helpful. They make you feel right at home. The bed was very comfortable. The temperature of the room was always comfortable and the bathroom was nicely laid out. Although you often hear sirens when out on the street, we NEVER... More

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Joshua D, Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear Valued Guest, Hello and good day! My name is Joshua Daly, Guest Relations Manager – DoubleTree Times Square South. Thank you for taking the time to complete a survey. Your feedback is greatly appreciated. I am happy to hear that you enjoyed a quiet stay with us and found our staff to be accommodating to your needs. I hope... More

Los Angeles, California
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 1 week ago

For starters, I stay in a Hilton property about 100+ times a year... 1) I paid $33 for room service this morning - and what I got was a TINY glass of grapefruit juice, a cup of coffee (EVERY time I've ever ordered breakfast room service at any Hilton property, it comes with the full pot of coffee) and sausage... More

Was this review helpful? Yes
Joshua D, Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear Mike, Hello and good day! My name is Joshua Daly, Guest Relations Manager - DoubleTree Times Square South. Thank you very much for taking the time to express your thoughts and opinions. I am terribly sorry that you were not satisfied with your stay with us. Unfortunately, our General Manager is currently out of town on business, but I... More

Annapolis, Maryland
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I'm happy to report that the service from the staff at the front desk and at breakfast was very good. However, the facility itself didn't meet my expectation for the Doubletree brand. I found the room to be a bit worn, overused and really very cramped (The aisle to the bathroom was just 18 inches between the bed and wall.)... More

Was this review helpful? Yes
Joshua D, Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear Ms. Carstensen, Thank you for taking the time to share your experience on TripAdvisor. I am very sorry for the issues that you reported that negatively impacted your stay with us. I will share all of your feedback with the entire DoubleTree Times Square South Management Team so that we can work to rectify these issues as well as... More

Johannesburg, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

This hotel is comfortable (if not a little basic) but clean and has everything you might expect from something in this price range. It is within walking distance of some of the major NYC attractions - Madison Square Garden, Penn Station, the Empire State Building, Macy's and Times Square. The staff are friendly and accommodating. There is in-room wi-fi (but... More

Was this review helpful? Yes
Joshua D, Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear Rlord, Thank you for taking the time to provide your feedback. Sounds like you were able to see quite a bit (Madison Square Garden, Macy's, the Empire State building, Penn Station, etc.) while you were with us. I am glad that our location was convenient to your sightseeing needs. I hope that you were able to get a view... More

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Additional Information about Doubletree By Hilton - Times Square South

Address: 341 West 36th Street, New York City, NY 10018 (Formerly Hotel 36)
Phone Number:
Location: United States > New York > New York City
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Doubletree By Hilton - Times Square South 4*
Number of rooms: 223
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Also Known As:
Wyndham New York City
Wyndham Garden Hotel

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