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Doubletree By Hilton - Times Square South

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341 West 36th Street, New York City, NY 10018
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Doubletree By Hilton - Times Square South
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Doubletree By Hilton - Times Square South
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941 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
18 reviews
10 hotel reviews
4 of 5 stars Reviewed yesterday NEW

Staff was very nice. The rooms are simple but comfortable. We stay here every year on an annual visit to NYC and love the location. Rooms are also quiet, which is great considering the location. They remodeled a few years ago the lobby has a very "IKEA" feel to it; but we don't chose this hotel for the lobby.

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Melbourne, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

I have just arrived home from 10 days at the Doubletree. It's an older style hotel and for the price paid per night I was quite disappointed. While this is New York and New york is expensive, small rooms, etc, I think this can be used as a cop out. I was actually mortified at how much i paid, for... More 

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Sydney, Australia
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

I was more or less happy with my room. It was a bit on the small side but it's in NYC so you can't expect copious amounts of space. For me the space was just enough. I couldn't find a bar fridge anywhere in the room which was a bit annoying as that is usually a standard inclusion in a... More 

Was this review helpful? Yes 1
Tampa, United States
1 review
1 of 5 stars Reviewed 1 week ago

Do not stay here. Rooms were very tiny, Bathroom was dirty, Shower had mildew. Not enough towels, one bath towel for three people not located well, not really in Times square but six blocks away. Moved out two days early

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Joshua D, Guest Relations Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear Susan B, Thank you for taking the time to provide your feedback. I am very sorry that you were not satisfied with the accommodations and services offered by our hotel. I will share your feedback with our Management Team, so that we can address and rectify these matters. If I would be able to encourage your return to our... More 

Liverpool, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago

Do not stay in this hotel if you are scared of small places. Rooms are so tiny the resemble a prison cell. Furniture is very dated and smelly would not recommened this hotel to anyone staying near time square. only good thing about the hotel is the bell boy Sal top guy.

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Joshua D, Guest Relations Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear Joseph, Thank you for taking the time to provide your feedback and thank you for the very kind words that you have extended towards one of our most prized assets here at DoubleTree Times Square South, the Amazing Sal! It will be my pleasure to recognize Sal for his outstanding efforts. I am very sorry to hear that you... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

As I was travelling with my 12 yr old son the top reason I chose this hotel was the free WiFi. But the staff were fantastic, especially Sal the super friendly doorman. The rooms are small but adequate. The location is great though--within walking distance to Macy's, Madison Square Garden & Penn Station as well as Times square. Would definitely... More 

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Joshua D, Guest Relations Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear Veronica, Thank you for taking the time to provide your feedback! I so glad to hear how much fun you and your son had while staying with us, here in the Big Apple this summer! I would also like to thank you for sharing your very kind words towards Sal, one of our esteemed members of the DoubleTree Times... More 

Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Have had a mixed experience in this hotel! The room was the size of a cup cake but the beds were the most comfortable I have ever had... The bathroom was very big and efficient! The lifts were awful, sometimes waiting for about 15/20 minutes to be able to get in the lift, which is needed when you are on... More 

Was this review helpful? Yes 1
Joshua D, Guest Relations Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear Benedetta, Thank you for taking the time to provide your feedback. I am terribly sorry that you were not fully satisfied with the accommodations and services available at our hotel. If there is anything at all that I can do to encourage and entice your return to our hotel, please, contact me at your earliest convenience and I will... More 

common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is at a great location and mostly everything is within walking distance. The staff is friendly. The rooms were a bit on the small size however. We didn't have a chance to use the in house restaurant so can't comment on that.

Was this review helpful? Yes 1
Joshua D, Guest Relations Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear Denis, Thank you for taking the time to provide your feedback and thank you for the kind words that you have extended towards our staff. I am sorry that you did not get the chance to dine in our Greenhouse36 Restaurant and Bar. Please, contact me in the event of your next anticipated stay with us, and I will... More 

Hartford, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The Staff was wonderful, they went above and beyond to make my trip a success. I love the location of the hotel since its very close to all the major attraction and nightlife. Joshua Daly was awesome, he was very accomodating with my special request. Thank you Front Office Team!!

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes 1
Joshua D, Guest Relations Manager at Doubletree By Hilton - Times Square South, responded to this review

You are too kind, Kameisha! It was a pleasure having you with us! I hope that we can have you with us again sometime soon! Please, let me know when and how I can next be of service to you and I will be more than happy to do anything that I can to make your next stay every bit... More 

Washington, DC, United States
1 review
3 of 5 stars Reviewed 2 weeks ago

Went up to see a show at Madison Square Garden and visit the city. The hotel is in a great location; right in the middle of the city but secluded and quiet. Very affordable pricing but falls short of description on website. The room I booked and paid for in advance advertised a 42" TV, fridge in the room, king... More 

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Joshua D, Guest Relations Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear John S., Thank you for taking the time to provide your feedback! I am very glad that you enjoyed the location of our hotel in proximity to Madison Square Garden for the show that you were attending, however I am very sorry that you did not find the room accommodations to be on par with the advertisements of our... More 

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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