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Doubletree By Hilton - Times Square South

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341 West 36th Street, New York City, NY 10018 (Formerly Hotel 36)
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Doubletree By Hilton - Times Square South
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Doubletree By Hilton - Times Square South
Doubletree By Hilton - Times Square South
Doubletree By Hilton - Times Square South
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802 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cherry Hill, United States
1 review
5 of 5 stars Reviewed yesterday NEW

We greatly enjoyed our stay at this hotel while in NYC. Joshua Daly of guest services really stood out and made our stay wonderful and we couldn't appreciate him more! From check-in to check-out he made sure that everything went well and he always greeted us with a warm welcome.

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
Birmingham, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I've seen here that quite a few other reviewers had a positive experience with the staff from this hotel and I wasn't sure until I actually arrived there. Hospitality and professionalism are the main keywords for all of the staff that we've met there. Special thanks to Thomas for his awesome advices of places to visit! He was extremely helpful.... More 

Was this review helpful? Yes 1
Spring Branch, Texas
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

First off let me start by saying that I did not stay at the hotel, but I sent clients once again. The service never ceases to be amazing and I have to give a shout out to Jennifer at the front desk for taking excellent care of my clients during their anniversary stay. Thank you for arranging their surprise in... More 

Was this review helpful? Yes 2
Joshua D, Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear Texastravelgirl, Thank you for taking the time to provide your feedback and thank you for sending your clients to us for their Anniversary celebrations! I am very happy that they had a blast and I am thrilled that our Guest Service All Star Jennifer was able to have such a positive impact on their time with us! Please, keep... More 

1 review
5 of 5 stars Reviewed 1 week ago

Six members of my family stayed at the DoubleTree on 36th in New York for seven nights in March of 2015. We were very well accomadated and all the staff were great. Sal at the door was always full of energy, friendly and helpful. He was a delight. Jennifer at the desk made all of us feel comfortable and welcome.... More 

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Haverhill, Massachusetts
1 review
4 of 5 stars Reviewed 1 week ago

We found this hotel to be convenient to many area sights without the noise and hustle and bustle of being right in Times Square. The metro station was a short walk, as was Times Square. We found the rooms to be clean, yet small in terms of floor space, or storage for clothing. We especially appreciated the Concierge; Nisha. She... More 

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Joshua D, Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear Moira, Hello and good day! My name is Joshua Daly, Guest Relations Manager – DoubleTree Times Square South. Thank you for extending these very kind words towards Jenni, Nisha, and Todd, three shining stars here at DoubleTree Times Square South! I can not wait to share this glowing review with the rest of the gang here at DoubleTree Times... More 

Contributor
11 reviews 11 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

You are in Times Square NYC. So that is cool. At the Doubletree you are right there in the middle of everything -- and can walk to all of the touristy destinations and restaurants. That is fun. So, yes, location is the best part. Check in: Was great. The person who checked me in was really nice and outgoing. I... More 

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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We just returned home from NYC and I have to say we have stayed in Hilton / Doubletree's across the globe but this was by far the best in terms of service. From the moment we arrived until it was time for us to leave, we were treated fantastically by the staff. On arrival, we were faced with a blizzard... More 

Was this review helpful? Yes 2
Joshua D, Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear Naushinmulla, Thank you for extending this outstanding review of our hotel and staff! Your words are most flattering and rewarding. I am glad that blizzard didn't stop you from having a good time while were with us, and I can assure you that we will always be here ready with smiling faces to endure any future storms to come!... More 

staffordshire
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

just got back, and really enjoyed our 4 night stay with doubletree. The hotel is ideally situated as its close enough to Times Square & pen station, but not right in the centre of the madness. It's in a quiet location (for New York) walking distance to Times Square is about 5/10 minutes and close to other really good places,... More 

Was this review helpful? Yes 1
Joshua D, Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear Hauntedkez, Thank you for taking the time to provide your feedback and thank you for taking the time to make special mention of the services of our staff, specifically Nisha, one of our Concierge Specialists! I look forward to celebrating this review with Nisha and recognizing the extra efforts that she is making at DoubleTree Times Square South! I... More 

Newcastle, Australia
Top Contributor
82 reviews 82 reviews
18 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First up, I want to give a loud shoutout to Dinelle, Colin, Adam & Sal. You guys were tremendous and made our stay extra special! Secondly - the cookies we got on arrival are to die for. The rest of the staff were also friendly and quick to respond to anything we needed. The hotel itself is located in a... More 

Was this review helpful? Yes 2
Joshua D, Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear Mr. Strachan, Thank you for taking the time to provide your feedback and thank you for taking the time to make special mention of Adam, Colin, Dinelle, and Sal! We will be sure to celebrate and recognize the outstanding services that these prized members of our Team have extended you. Please, let me know if there is anything at... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

This staff turned what could have been a snowy miserable experience into a warm and memorable NYC visit. Thank you to a wonderful staff, New Yorks best! They cecertainly went above and beyond to accommodate all of our needs.

Was this review helpful? Yes
Joshua D, Manager at Doubletree By Hilton - Times Square South, responded to this review

Dear FBWheat, I am very glad that our staff was able to overshadow the recent winter blasts that our lovely city has been experiencing. I am so happy that you still had an enjoyable stay despite the cold front. Please, let me know what I can do to make your next stay with us even more enjoyable, and I'll be... More 

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This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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