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Holiday Inn Express New York City Times Square

3.0 of 5
343 West 39th Street, New York City, NY 10018
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Holiday Inn Express New York City Times Square
Ranked #144 of 430 hotels in New York City
4.0 of 5 stars 550 Reviews
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550 reviews from our community

What travelers say about this hotel
  • Very clean(27)
  • Free breakfast(17)
  • Front desk staff(13)
  • Great location(12)
  • Would definitely stay(11)
  • Rooms are small(11)
  • Empire state building(10)
  • Penn Station(8)
  • Few blocks(8)
  • Great Hotel(7)
Traveler rating
    175
    250
    79
    28
    18
Only show reviews for Family (145) | Couples (108) | Business (56)
Date Rating
Brunswick, Ohio
1 review
4 of 5 stars Reviewed May 28, 2012 NEW
1
person found this review helpful

Arrived early Saturday morning at 9 a.m. and went to front desk and they told us our room would be ready early at 2 p.m. They took are bags to lock up and the front desk girl told us to go to the Breakfest....thought that was nice. came back at 2p.m. and they said the room would not be ready... More

Was this review helpful? Yes
Kansas city, MO
Senior Reviewer
7 reviews 7 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed May 28, 2012 NEW

We enjoyed our 5 night stay at this location from beginning to end. We were greeted by all staff at each encounter. Checking was very quick and easy. Desk staff remembered us and would ask each day about our stay. Room was small but expected for the location. We were on the 35th floor which provided great views. The elevators... More

Was this review helpful? Yes
See 4 more reviews by taxdender for New York City
Croydon, Surrey, UK
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 27, 2012 NEW via mobile

Just arrived home from staying six nights at this hotel. I can highly recommend it. The front desk staff are so welcoming and friendly and extremely helpful. Our room was well-equipped, apart from a safe, which would have been useful - but there are safes at the front desk. The bed was really comfortable and so were the pillows! There... More

Was this review helpful? Yes
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review
May 28, 2012

Hi Paula! Thank you so much for the generous review! We were thrilled to read that you enjoyed your stay and were gracious enough to recommend us to other travelers. It’s so refreshing to be recognized for the hard work we do to champion the guest experience. If this was your first stay with us, we certainly hope it wasn’t... More

Madison, Wisconsin
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 26, 2012 NEW
1
person found this review helpful

We had to change hotels because the carpet in our room smelled old from the humidity. We had to leave after one night due to smell.

Was this review helpful? Yes
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review
May 28, 2012

Thank you for taking the time to share your honest feedback about our hotel. We sincerely apologize for failing to meet your expectations. We have already looked into your claims and are in the process of reconciling. Please know that we have never had such an issue before and that we appreciate you bringing it to our attention. We value... More

Palm Harbor, Florida
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 26, 2012 NEW

This was our second 4 day/4 night stay at the Holiday Inn Express in Times Square, and everything was almost perfect. To be truly perfect, we would have nothing unflattering to say. We have perfect comments and not so perfect comments. The complimentary USA TODAY was a PERFECT way to keep up with news in our imperfect world every week... More

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HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review
May 28, 2012

Hi Courtenay! Thanks so much for the kind and detailed review of our hotel! We really enjoyed reading your comments and are delighted that you chose to stay with us again. We appreciate you being a loyal Priority Club member and for encouraging others to join! We do apologize for the slow elevator service and congested breakfast area and the... More

Greenville, South Carolina
1 review
5 of 5 stars Reviewed May 22, 2012

I visit New York twice a year for business and stay at this hotel every time. It's clean, friendly and a great location!!! This time around I got recognized as a return customer by hotel employee Juicy Villinueva who went out of her way to ensure my stay was comfortable and affordable. See you guys in October!!!!

Was this review helpful? Yes
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review
May 23, 2012

Hi Vicky! Thank you so much for reviewing our hotel and for being a loyal guest of ours! We are honored to be your choice for lodging when traveling to NYC as we know there are countless options available. We appreciate you mentioning Juicy in your review as she is a valuable member of our team. We look forward to... More

London, United Kingdom
1 review
5 of 5 stars Reviewed May 22, 2012

I recently stayed at the Holiday Inn Express New York City, Times Square on business and found the hotel very clean, tidy and so close to everything. Internet and breakfast included in the rate - so easy! The staff are exceptionally hospitable and nothing seems to much trouble! I would recommend this hidden gem in NYC.

Was this review helpful? Yes
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review
May 23, 2012

Greetings! Thank you for the generous and concise review of our hotel! We really appreciate you choosing our location over the numerous other options in NYC. We hope you enjoyed your time with us and got a chance to kick back from your business activities. We are humbled by your recommendation and hope to have you stay with us again... More

Sydney, Australia
Senior Contributor
23 reviews 23 reviews
Reviews in 20 cities Reviews in 20 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed May 21, 2012

Hotels in New York are super expensive. This one is reasonably priced for the location in the Times Square vicinity.The negatives are that the rooms are small. There is no fridge and the two lifts are very slow between approx 9am and 10am. The positives are that the young staff are brilliant and cannot do enough for you. For example... More

Was this review helpful? Yes
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review
May 23, 2012

Thanks for the kind words! We appreciate you taking the time to share your feedback with us and other travelers. We’re delighted to see that you enjoyed your stay and that you felt the value matched the service you received. We apologize that our room size and elevator service did not meet your expectations, but we hope we were able... More

San Juan, Puerto Rico
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 18, 2012
1
person found this review helpful

My Wife and I stayed at this hotel till May 7 and I must say i excepted a lot less because of the previous reviews. We got to the hotel early morning and the bellhop took our bags in from the cab and even stored it for us because the room wasn't ready. The front desk staff was kind enough... More

Was this review helpful? Yes
See 2 more reviews by CabreraM for New York City
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review
May 19, 2012

Mr. & Mrs. Cabrera, Thank you very much for taking the time to share your experience with us and other travelers. We thank you for choosing our hotel over the countless lodging options in NYC. It seems like you enjoyed your time in NYC and we were happy to be a part of that. Thank you for mentioning Alex in... More

Newcastle upon Tyne, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed May 18, 2012
1
person found this review helpful

Visited in March 2012 and it was good value for New York. The lifts do drive you slightly crazy but the rooms and clean and big so plenty of room to move around. The breakfast was free and really good selection, just needs to be more space to eat it but for the price you can't complain. It's in a... More

Was this review helpful? Yes
HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review
May 19, 2012

Hi JanieLYork! Thanks for the great review of our hotel! We really appreciate you taking the time to share you feedback with us and other travelers. We certainly hope your comments will benefit the Trip Advisor community and encourage others to visit our hotel. We would love to have you stay with us again and look forward to your return! More

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Additional Information about Holiday Inn Express New York City Times Square

343 West 39th Street, New York City, NY 10018
Price Range: $$$

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Holiday Inn Express New York City Times Square
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