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Holiday Inn Express New York City Times Square

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343 West 39th Street, New York City, NY 10018
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What travelers say:
Very clean
(23)
Free breakfast
(22)
Would definitely stay
(3)
Holiday Inn Express New York City Times Square
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Holiday Inn Express New York City Times Square
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1,436 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Citrus Heights, California
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed yesterday NEW

The location of Holiday Inn Express on 39th near 9th Ave served my wife and I very well. We're a mid-40's couple on our first visit to Manhattan and in a three-day period were able to enjoy a wide array of sites and activities with Holiday Inn Express as our hub. The hotel is quaint (teenie tiny) and the limited... More 

Was this review helpful? Yes
Bairnsdale, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed yesterday NEW

Great position and friendly staff but that is where it ends. 2 very slow lifts to service over 200 rooms plus all service personnel...the wait for a lift could be 5 minutes or longer and at times squashed in like sardines.If you want to sit down at a table for breakfast arrive between 6.30 and 7.00am otherwise there will be... More 

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Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Brilliant venue easy to get around and visit all main sites. Breakfast room very cramped and needed to eat elsewhere on one occasion, but the breakfast itself was fine. Easy walking to everywhere or a subway around the corner. A must is a visit to the Irish bar a couple of doors up brilliant atmosphere.

Was this review helpful? Yes 3
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Hello Sue s, Thank you for providing us with your feedback on your recent stay. We are happy to know that you found our location to be convenient for your Easter getaway in NYC. We apologize that our breakfast area can sometimes get a bit cramped and busy making it inconvenient at times. We hope this does not deter you... More 

Rome, New York
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We checked in late Friday night and as a tired traveler I was greeted with a smile at the front desk. I wish I remembered the girl's name, but she was very friendly and helpful. She offered us the valet parking so we left our keys and went up to our room (our car was returned easily at check out... More 

Was this review helpful? Yes 3
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings SandyS79, Thank you for taking the time to leave your comments on TripAdvisor. We are pleased to know that our staff provided exceptional customer service making your stay a great one. As well as, that you enjoyed of the location and our hotel amenities, like our valet service and complimentary breakfast. Oscar is very attentive and we are happy... More 

Alexandria, Virginia
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Very friendly, responsive and hardworking daytime staff (most if not all of my interactions were between the hours of 8:00AM and 4:00PM). Very informative and responsive. We had a great stay. Restaurant and transportation information was "spot on". The service was great and the views from my room were great! Great value for the cost.

Was this review helpful? Yes 1
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Hello Karen J, Thank you for providing the community of TripAdvisor with your tips and comments of our hotel. We are pleased to know that you found our hotel to be of great value and that you enjoyed of our lovely skyline view. We are also happy to know that our staff was friendly and always responsive to your needs.... More 

Jeffersonville, IN
Contributor
15 reviews 15 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

I can't praise the hard working , friendly and responsive staff at this hotel enough! I have never experienced this level of service at any other hotel I have stayed in! I am so pleased that every request that we made was met with enthusiasm and delivered immediately! When we checked in and requested a refrigerator and we literally walked... More 

Was this review helpful? Yes 1
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings Retha J, Thank you for taking the time to leave us your review on TripAdvisor and for providing us with your feedback on your recent stay. We are greatly pleased that you found our property to be a highly well oiled machine and that you received exceptional service. We are also happy to know, that even though our breakfast... More 

Northern California
Top Contributor
61 reviews 61 reviews
31 hotel reviews
185 helpful votes 185 helpful votes
4 of 5 stars Reviewed 1 week ago

We had an amazing time at this hotel! We were able to walk to Broadway to see a show, to the restaurants and shops in Times Square and Hell's Kitchen, and even to Central Park. If walking is not your thing, there are several subway stations and the Port Authority Bus Terminal just a couple of blocks away. We always... More 

Was this review helpful? Yes 1
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings dwheatl, Thank you for providing your tips and comments to the travelling community of TripAdvisor. We are located at a very convenient location in Midtown and we are happy that this was a great advantage during your stay where you were able to walk to all major attractions. We are also happy to know that you enjoyed of our... More 

Cohoes
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

My daughter and I went to NYC on a whim and booked this hotel based on price and it being a nationally recognized chain. We were extremely satisfied with the location of the hotel. Hotel staff were pleasant and helpful. Central to everywhere we wanted to go. Our room was tiny, but we were only going to be in it... More 

Was this review helpful? Yes 1
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Hello Travelingmomof3girls, Thank you for leaving us your review on TripAdvisor. We are happy to know that you and your daughter enjoyed of the spontaneous trip to NYC and that we were a part of it. We loved the picture of the view of the Empire State building from your room and thank you for sharing it with us. We... More 

1 review
5 of 5 stars Reviewed 1 week ago

We got to the hotel really late, after midnight due to flight delay. Juicy was on duty at the front desk and even at that late hour met us with a smile. Very refreshing after the flight delays. Rooms are a bit small, but normal for Times Square, and nice, clean. Breakfast is standard and a great value, but what... More 

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Hello Tammy C, Thank you for providing us with your feedback on TripAdvisor. We are pleased to know that you have enjoyed your recent stay with us and that Juicy and Teresa were both helpful and accommodating. We are also happy to hear that you will be back to stay with us and we look forward to seeing you again... More 

Chicago, Illinois
1 review
5 of 5 stars Reviewed 2 weeks ago

I loved the hotel, nice bathroom, good storage considering the size (eh it's New York right?). I was especially pleased with the service. The front desk and the maintenance was very helpful. Eden especially was very accommodating and kind. She helped me out whether it was an issue with the a/c or where to take the train to Chelsea Market.... More 

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Hello Cece175, Thank you for leaving us your comments on TripAdvisor/ We are pleased to know that you found our hotel and customer service to be wonderful, especially for Eden. We apologize if you encountered any issues with our A/C and we are happy that Eden was able to help you. Once again, thank you and we hope to see... More 

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This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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