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All 452 New York City hotels

Holiday Inn Express New York City Times Square

3.0 of 5 Hotel   |   343 West 39th Street, New York City, NY 10018 (Garment District)
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Ranked #192 of 452 hotels in New York City
A recent review
5 of 5 stars reviewed 3 days ago
Sharol H Marion, Ohio, United States
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1,212 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (309)
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English first
Marion, Ohio, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Great people, bell hops incredible Walter, Wellington, & Jefferson! Front desk kind, welcoming, gracious, engaged, responsive and fun with beautiful smiles and warm personalities! Breakfast people the best I've encountered. Housekeeping excellent, including the supervisor who was making rounds. We couldn't have asked for more! Kudos to all!

Was this review helpful? Yes 1
1 review
1 of 5 stars Reviewed 3 days ago NEW

We made a reservation on the chat, where we provided all information including that we are a family of 5 persons. We were told that our child of 12 years was free, given a total price and received a confirmation e-mail later. By coincidence we saw in the e-mail, that it said 4 adults only, and when we contacted the... More

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1 review
4 of 5 stars Reviewed 4 days ago NEW

Hotel was very nice, friendly and helpful staff. Complimentary breakfast was great. Stayed on 34th floor with an amazing city view. Elevator wait was a little long but the ride up and down was fast. Everything in walking distance. Would definitely go back again.

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Shawano
Senior Contributor
34 reviews 34 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

On the day we were to check out we were charging an iPhone on the desk. While we were at breakfast the phone was stollen from the room. We called twice to no avail. Housekeeping was in the hall during this time. Housekeeping was very marginal. Linens didn't fit the bed. A lot of dirt and debris under the bed.... More

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Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear RiverAngel2013 Thank you for taking your time in leaving feedback based on your stay with our hotel. I am glad to hear that our front desk agent along with our concierge provided great service. I do lament to hear about your unfortunate loss of cell phone. Please feel free in contacting our management team, if you wish to further... More

Melbourne, Australia
Top Contributor
97 reviews 97 reviews
23 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 1 week ago

We chose this hotel on the basis of the TA reviews and were not disappointed. It was pretty much exactly as described by other reviewers, including the weird plastic plates and cutlery for breakfast – are they trying to copy airlines? Overall a great value place to stay near Times Square and the entertainment district plus an easy walk to... More

Was this review helpful? Yes 1
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Beyondmetoo, Thank you so much for staying with us during your visit to NYC. Our hotel is eco-friendly therefore we use plastic plates/cutlery. I am glad to know that you were not disappointed with your choice and that our hotel met your traveling needs. We are looking forward to welcoming you back to our property! Kind regards, Frank Cortese... More

Washington DC, District of Columbia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

We are concluding an eight-night stay at this hotel. The staff is top-notch -- as friendly and helpful as in any hotel I've stayed in, including five-star hotels in a high price range. The rooms are clean, well organized, with decent storage. We needed space for three and ended up with two double beds. It's doable, but cozy -- it's... More

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Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Debra C, Thank you for choosing the Holiday Inn Express Times Square as accommodation needs for your visit to NYC. I am pleased to hear that our entire staff were friendly and helpful. We are glad to know that our hotels location and price range met your traveling needs. We hope to have you stay with us in the... More

Plymouth, Minnesota
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

Very small and antiquated. Very low quality coffee and coffee machine in room with no sugar or creamer. Understaffed. Inadequate computer facilities. Very very small twin beds. There are much better deals out there so shop around. I would have spent a few dollars more to have a better experience.

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Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Mhgdds, Thank you for your feedback based on your recent stay in our property. I lament to hear that you were unsatisfied with the quality of our coffee. I have informed our housekeeping management to ensure that all of our guest rooms are provided with sufficient sugar/creamers. We hope you can give us a second opportunity and stay with... More

Tokyo, Japan
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We often stay at Holiday Inns, and are rarely disappointed. This HI is conveniently located, but not too close to all the hustle, bustle, and noise of Times Square. The staff was friendly and very helpful. The concierge was amazing. The rooms are small, but it is Manhattan, and you don't spend much time there anyway. My only gripe was... More

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Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Nancy P, Thank you so much for your feedback based on your recent stay with the Holiday Inn Express Times Square. We are glad to know that you are a loyal guest and we appreciate your business. I am delighted to know our staff and concierge were very helpful. Even though our breakfast area tends to get a little... More

Montreal, Canada
Contributor
13 reviews 13 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

One of my favourite hotel chains in one of my favourite cities. Greatest combination since eggs and bacon. This is a pretty good hotel. Excellent staff and adequate room. Everyone is very friendly. From the administration to the maintenance. The rooms are a bit small for a family. This might bother few travellers out there but it did not bother... More

Was this review helpful? Yes 1
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Shamsul S, Thank you for your recent feedback of the Holiday Inn Express Times Square. We appreciate your business and your kind choice of words. I am glad to know that my staff were friendly and efficient and that our guest rooms met your expectations. We are happy that our hotels location met your traveling needs. We hope you... More

Toronto, Canada
Contributor
15 reviews 15 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

very nice hotel, walking distance to New York attractions likeTimes Square,The Broadway, and Columbus Circle. The staff was very friendly, the room was clean and efficient. The hotel is well maintained, and is well worth the price. The area is VERY safe and quite central, the area has many excellent restaurants. great breakfast buffet as well

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Sidra1987, Thank you so much for staying with the Holiday Inn Express Times Square. I am delighted to hear that our staff were friendly and that our rooms met your expectations. We are glad to know that you also enjoyed our free breakfast and found our location convenient for your traveling needs. We hope to have you stay with... More

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Additional Information about Holiday Inn Express New York City Times Square

Address: 343 West 39th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Garment District , Manhattan , Midtown
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Holiday Inn Express New York City Times Square 3*
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Also Known As:
Holiday Inn Express New York City Times Square Hotel New York City

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style
#172 Romantic Hotel in New York City #187 Business Hotel in New York City #192 Family Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
New York City hotel offers location close to Times Square. Located in the middle of Manhattan, the Holiday Inn Express New York Times Square offers comfortable accommodations near New York s biggest attractions. With LaGuardia (LGA) and JFK International (JFK) both less than 15 minutes away, you'll find it easy getting to and from your destinations. Within walking distance of our Manhattan hotel, you can find a wealth of attractions. Just a block from our New York City hotel is Times Square and Broadway theatres. Other well known New York attractions such as the Empire State Building, Broadway and Central Park are within a few blocks of our hotel in Manhattan. Located near 42nd Street, our hotel is close to the main subway lines so you can get around the city easily. For the business traveler, there are many major New York business attractions located near our hotel in New York City. Major headquarters including Merrill Lynch, Legg Mason and Ernst & Young are all within walking distance of our New York City accommodations. With our convenient Manhattan location, you can make it on time to all your New York City meetings. Consider starting your day with one of our famous cinnamon rolls from the hot breakfast bar. Additionally, you can stay connected throughout your entire stay at our New York City hotel with free high-speed Internet access. Book your New York City room reservations now at our Manhattan hotel. ... more   less 
Number of rooms
210

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Holiday Inn Express New York City Times Square and other travelers.
2 questions

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Questions? Get answers from Holiday Inn Express New York City Times Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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