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All 452 New York City hotels

Holiday Inn Express New York City Times Square

3.0 of 5 Hotel   |   343 West 39th Street, New York City, NY 10018 (Garment District)
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Ranked #196 of 452 hotels in New York City
A recent review
4 of 5 stars reviewed 6 days ago
Soph_Dan8 London, England, United Kingdom
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1,214 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (309)
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London, England, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW

Really good location was able to walk to everywhere from hotel. Nice breakfast which made it all in all very good value for money. Room pretty small but nice and clean plus being out in the city all day we wasn't in the room much. Comfy bed and gd powerful shower and hair dryer.

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Soph_Dan8, Thank you for feedback based on your stay with us. We are happy to hear that you enjoyed the comfort, cleanliness and amenities in our rooms. We hope to host you on your next visit to NYC. Thank you for choosing the Holiday Inn Express Times Square. Best regards, Frank Cortese General Manager More

Charleston, South Carolina
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Though the room was compact, it was nice and clean. Breakfast was very good. Plan to return soon. Close to most attractions. Recommend this hotel to those who are budget conscious, but still must enjoy their stay and feel comfortable in environment.

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Brenda_19501969, Greetings from the Holiday Inn Express Times Square. We thank you for taking your time in reviewing your most recent stay with us. We are glad to know that our hotels location met your traveling needs and that you enjoyed our complimentary breakfast. We are looking forward in welcoming you back to our hotel! Warm regards, Frank Cortese... More

Marion, Ohio, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great people, bell hops incredible Walter, Wellington, & Jefferson! Front desk kind, welcoming, gracious, engaged, responsive and fun with beautiful smiles and warm personalities! Breakfast people the best I've encountered. Housekeeping excellent, including the supervisor who was making rounds. We couldn't have asked for more! Kudos to all!

Was this review helpful? Yes 1
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Sharol H, Greetings from the Holiday Inn Express Times Square. We appreciate you taking your time in reviewing your stay with us. Our entire team works hard to ensure our guest have a memorable stay. I am glad to know we were able to cater to your every need while providing great service! We would love to host you... More

1 review
1 of 5 stars Reviewed 1 week ago

We made a reservation on the chat, where we provided all information including that we are a family of 5 persons. We were told that our child of 12 years was free, given a total price and received a confirmation e-mail later. By coincidence we saw in the e-mail, that it said 4 adults only, and when we contacted the... More

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Robert B, Thank you for your interest in our hotel. I lament to hear that your experienced difficulties with booking a reservation at our hotel. Our hotel offers two different room types. One room type is a room with one king size bed, which accommodates up to 2 adults and the second is a room with two double beds,... More

1 review
4 of 5 stars Reviewed 2 weeks ago

Hotel was very nice, friendly and helpful staff. Complimentary breakfast was great. Stayed on 34th floor with an amazing city view. Elevator wait was a little long but the ride up and down was fast. Everything in walking distance. Would definitely go back again.

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Anthea J, Thank you for taking your time in leaving feedback of the Holiday Inn Express Times Square during your visit to NYC. We are glad to hear that you enjoyed our complimentary breakfast and the view from your room. It is always great to hear that my staff were helpful and friendly, as for they strive for guest... More

Shawano
Senior Contributor
36 reviews 36 reviews
17 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago

On the day we were to check out we were charging an iPhone on the desk. While we were at breakfast the phone was stollen from the room. We called twice to no avail. Housekeeping was in the hall during this time. Housekeeping was very marginal. Linens didn't fit the bed. A lot of dirt and debris under the bed.... More

Was this review helpful? Yes 2
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear RiverAngel2013 Thank you for taking your time in leaving feedback based on your stay with our hotel. I am glad to hear that our front desk agent along with our concierge provided great service. I do lament to hear about your unfortunate loss of cell phone. Please feel free in contacting our management team, if you wish to further... More

Melbourne, Australia
Top Contributor
97 reviews 97 reviews
23 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We chose this hotel on the basis of the TA reviews and were not disappointed. It was pretty much exactly as described by other reviewers, including the weird plastic plates and cutlery for breakfast – are they trying to copy airlines? Overall a great value place to stay near Times Square and the entertainment district plus an easy walk to... More

Was this review helpful? Yes 1
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Beyondmetoo, Thank you so much for staying with us during your visit to NYC. Our hotel is eco-friendly therefore we use plastic plates/cutlery. I am glad to know that you were not disappointed with your choice and that our hotel met your traveling needs. We are looking forward to welcoming you back to our property! Kind regards, Frank Cortese... More

Washington DC, District of Columbia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We are concluding an eight-night stay at this hotel. The staff is top-notch -- as friendly and helpful as in any hotel I've stayed in, including five-star hotels in a high price range. The rooms are clean, well organized, with decent storage. We needed space for three and ended up with two double beds. It's doable, but cozy -- it's... More

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Debra C, Thank you for choosing the Holiday Inn Express Times Square as accommodation needs for your visit to NYC. I am pleased to hear that our entire staff were friendly and helpful. We are glad to know that our hotels location and price range met your traveling needs. We hope to have you stay with us in the... More

Plymouth, Minnesota
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Very small and antiquated. Very low quality coffee and coffee machine in room with no sugar or creamer. Understaffed. Inadequate computer facilities. Very very small twin beds. There are much better deals out there so shop around. I would have spent a few dollars more to have a better experience.

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Mhgdds, Thank you for your feedback based on your recent stay in our property. I lament to hear that you were unsatisfied with the quality of our coffee. I have informed our housekeeping management to ensure that all of our guest rooms are provided with sufficient sugar/creamers. We hope you can give us a second opportunity and stay with... More

Tokyo, Japan
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We often stay at Holiday Inns, and are rarely disappointed. This HI is conveniently located, but not too close to all the hustle, bustle, and noise of Times Square. The staff was friendly and very helpful. The concierge was amazing. The rooms are small, but it is Manhattan, and you don't spend much time there anyway. My only gripe was... More

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Nancy P, Thank you so much for your feedback based on your recent stay with the Holiday Inn Express Times Square. We are glad to know that you are a loyal guest and we appreciate your business. I am delighted to know our staff and concierge were very helpful. Even though our breakfast area tends to get a little... More

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Additional Information about Holiday Inn Express New York City Times Square

Address: 343 West 39th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Garment District , Manhattan , Midtown
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Holiday Inn Express New York City Times Square 3*
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Also Known As:
Holiday Inn Express New York City Times Square Hotel New York City

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Amenities

Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style
#171 Romantic Hotel in New York City #189 Business Hotel in New York City #205 Family Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
New York City hotel offers location close to Times Square. Located in the middle of Manhattan, the Holiday Inn Express New York Times Square offers comfortable accommodations near New York s biggest attractions. With LaGuardia (LGA) and JFK International (JFK) both less than 15 minutes away, you'll find it easy getting to and from your destinations. Within walking distance of our Manhattan hotel, you can find a wealth of attractions. Just a block from our New York City hotel is Times Square and Broadway theatres. Other well known New York attractions such as the Empire State Building, Broadway and Central Park are within a few blocks of our hotel in Manhattan. Located near 42nd Street, our hotel is close to the main subway lines so you can get around the city easily. For the business traveler, there are many major New York business attractions located near our hotel in New York City. Major headquarters including Merrill Lynch, Legg Mason and Ernst & Young are all within walking distance of our New York City accommodations. With our convenient Manhattan location, you can make it on time to all your New York City meetings. Consider starting your day with one of our famous cinnamon rolls from the hot breakfast bar. Additionally, you can stay connected throughout your entire stay at our New York City hotel with free high-speed Internet access. Book your New York City room reservations now at our Manhattan hotel. ... more   less 
Number of rooms
210

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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