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Holiday Inn Express New York City Times Square

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343 West 39th Street, New York City, NY 10018
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Holiday Inn Express New York City Times Square
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Holiday Inn Express New York City Times Square
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1,556 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Moscow, Russia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Had to fly back home the day after staying in here. The best about this hotel is the location and a cheap price. Also the breakfast and the staff. We were really welcomed in there. our room was really tiny though, but we couldn't complain because of the price and service. Really liked it! Great hotel to stay over night!

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Bulat K, We're happy to hear you were satisfied with our location and price, breakfast and staff. We love to welcome our guests, both old and new. We're happy you liked us and hope you will return soon. Thank you for sharing. More 

Toronto, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Tried to find something close to all the action that included parking and this was the best we could find with a week notice. It was a bit south of Times Square but not too bad a walk. Subway was close enough. Elevators only bad as two elevators for a 36 or 37 story building is bad.

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Newlywed_Canadians, We're so happy to hear you felt we are closer to 4 stars than 3! We do hope you'll visit us again in the future! Thank you for choosing our hotel. More 

Boston, Massachusetts
Level Contributor
150 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I stayed at the Holiday Inn Express Times Square at the last minute, after the friend I was going to be staying with found bedbugs at his place (yike!). So a late August later afternoon booking here through the IHG app turned up at very reasonable $130 a night rate. The hotel is a few blocks from Times Square in... More 

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Sluggo65, At Check-in we offer the IHG standard amenity that we are required - your choice of points or a gift bag. Since IHG dictates what we are allowed to palce in the bag, there is not much room for hotels to individualize. We're so sorry this fell short of your expectations. Besides that, we're happy to hear you... More 

London, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed here with friends on a 4 night break. The location of this hotel is good as it's within easy walking distance to Broadway, Times Square etc. And not too far from Central Park either. The room was clean, although very small! 2 doubles in one room make it a squeeze. We were on the 26th floor which was... More 

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Meg W, Thank you for your candid review - we appreciate that you chose to share what you liked and disliked about our hotel. We offer a less expensive alternative for travelers to Time Square area. We will continue to focus on variety and service at breakfast as well. More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed at Holiday inn express for 3 nights and I'm so surprised that it's only 3 stars hotel, I would give it at least 4. The room was so clean, the staff very friendly and always answer my questions, their were different options for breakfast. The only downside for me that when I ask them to bring me something... More 

Was this review helpful? Yes
Erika F, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Asma E, Thank you for sharing your review of our 'great place!' We're thrilled to hear you found us to be clean, friendly and with different options for breakfast! I apologize for any delay you experienced in receiving amenities and will address this with staff. We look forward to your next trip here! More 

Hyde Park, New York
Level Contributor
149 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Not so close to Times Square but in the 'district' so it qualifies. Very quiet spot offering an in room coffee maker and a very busy but well appointed breakfast. Staff warm and welcoming offering assistance to travelers who might not be familiar with all NYC has to offer... Thanks for keeping our bags for the day after checkout!

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear KEP12538, Thank you for your 4-star review! We're happy you enjoy our well-appointed breakfast and staff. We look forward to your next visit! More 

Gold Coast, Australia
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

NY accommodation is not cheap so beware if you go inexpensive. We stayed for 8 nights in total. The office staff were efficient and very pleasant to deal with. The location is great though at first a bit daunting. The hotel has 33 floors but only 2 lifts so can be a long wait at times. Our longest was 30... More 

Was this review helpful? Yes 1
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear grahamteys, Thank you for your candid review - we are so sorry you felt our hotel was only worth 2 out of 5 stars and that you get what you pay for. We do encourage guest patience with our elevators so that everyone can comfortably enjoy our unparalleled location. We also encourage guests to come down before 9AM for... More 

East Kilbride, United Kingdom
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is situated perfectly, only a couple of minutes from Times Square but far enough to avoid the manic crowds. By far the worst aspect of the hotel is that there are two elevators covering around 36 floors, and during the breakfast rush hours you will visit almost every floor on the way down and back up as guests... More 

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings Scott L, Thank you for providing us with your comments and feedback on your recent stay with us. We are pleased to know that you found our location to be convenient for your visit to New York City Times Square. We do apologize for the inconvenience that our elevators may have caused you during our busy breakfast hours. Once... More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I travelled to this hotel on subway from JFK with my 18yr old daughter and we had no problem finding it. We were warmly greeted. We met my husband at Penn station which is an easy walk away too. Excellent central location for sights, subway and restuarants. We were on the 32 floor and had no problem with lift, but... More 

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings Pauline J, Thank you for providing the travelling community of TripAdvisor with your feedback on your recent stay with us. We are very pleased to know that you enjoyed your stay very much, especially for our great location. We are at a great location within walking distance from most major attractions, restaurants, and subway lines. We are also very... More 

Buffalo Grove, Illinois
1 review
2 of 5 stars Reviewed 1 week ago

stayed there in July. Staff was very nice. However the situation with the elevators was horrible. One of them was out of service the majority of our stay. There were times we had to wait 30 minutes for an elevator. Then we had to ride up from the 15th floor to the top just so we could get on.

Was this review helpful? Yes
Erika F, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Jan G, I am so sorry you were here when our one elevator went out. It was a nightmare for everyone, guests and staff included. I can assure you our elevator has since been fully repaired and operational. We do hope that one experience won't prevent you from returning. Our staff genuinely enjoys accommodating all of our guests and... More 

Hotel Review Summarization

What travelers say

  • Very clean(23)
  • Free breakfast(22)
  • Would definitely stay(3)
  • Front desk staff(3)
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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
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