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Holiday Inn Express New York City Times Square

3.0 of 5 343 West 39th Street, New York City, NY 10018
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#199 of 453 Hotels in New York City
1,247 Reviews 4 of 5 stars
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Holiday Inn Express New York City Times Square
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Holiday Inn Express New York City Times Square
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1,247 reviews from our community

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    31
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397
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Just been here in September 14 the place is very well worn dirty carpets in the hallways taty bedrooms very slow lifts which did not work at all one day tiny breakfast room people standing to eat and worst off all its not in Times square at least 10 min walk away on the plus side breakfast was very nice... More

Was this review helpful? Yes
Los Angeles, California
Contributor
13 reviews 13 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel is in a very good location, walking distance to MSG, times square, etc, rooms are a bit smaller than usual, but thats New York city! hotel is very clean and staff is very courteous, location is actually in the fashion district so its away from all the noise and clutter of times square

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear David P, We appreciate and value your feedback based on your most recent stay with us! We are glad to know that our hotels great location and our top notch customer service met your expectations. We would to be your hotel choice the next time you are visiting NYC. Thank you for choosing the Holiday Inn Express Times Square!... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I've rated this average as it met hotel met expectations rather than anything beyond this. Hotel was clean and staff were friendly but wasn't geared for business traveller. Wi-Fi is available but I couldn't get it to work in the room and the bed was too short for 6'3" Also, on a rainy morning, taxis were hard to come by... More

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Ben M, Greetings from the Holiday Inn Express Times Square. We appreciate and value you, for taking your time in reviewing our hotel, based on your most recent stay with us. I am glad to hear that you found our hotel clean and staff friendly. Although I am disappointed to hear that we did not exceed your “above and... More

Senior Contributor
31 reviews 31 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Only a couple blocks from the Javits Center, a little longer to Times Square. Great room for the price. Clean rooms, and breakfast was good. There were a few minor maintenance issues in our room, but didn't impact our stay at all. The windows are doubled, and it took us until the second night to figure this out. When all... More

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear UltimateActionSpor, Thank you for choosing to stay with the Holiday Inn Express Times Square. We are delighted to hear that our hotels location met your traveling needs. Our entire team works hard to ensure our guest leave with a memorable stay. I am glad to know that the comfort and cleanliness of our rooms met your expectations. We would... More

Burlington
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Our 3 night stay begin with excellent service from Jamie at the front desk!!! Our room was perfect- had a wonderful view of the city. The wifi and breakfast included made the stay even more positive. The walk to Time Square, theater district and restaurant row was a breeze. I am definately returning!!!!

Was this review helpful? Yes 2
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Jst4kdz, Thank you for taking your time in reviewing our hotel based on your recent stay with us! I am glad to know our front desk agent, Jamie, provided great service! I am glad to know you enjoyed our complimentary amenities such as Wi-Fi and breakfast. We are looking forward in welcoming you back! Warm regards, Frank Cortese General... More

North Wales, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We really enjoyed staying at this Holiday Inn so much so that this was our second visit to them. What can I say they might not be as large as some of the other hotels but their rooms are great and very comfortable. The front desk staff has always been nothing short of amazing and they really go out of... More

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear MacGecko, Thank you so much for your wonderful feedback. I am happy to know that we have welcomed you back to our hotel. I will share your review with my entire staff so they can continue providing all of our guest with their top notch customer service. Thank you for choosing the Holiday Inn Express Times Square Warm regards,... More

London, United Kingdom
1 review
5 of 5 stars Reviewed 2 weeks ago

fantastic place, fantastic location, fantastic staff. Staff went out of their way to make our stay wonderful. Was travelling on my own with 2 kids and staff were so helpful and supportive. Short walk to sights & restuarants

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Nazsheikh, We appreciate you taking your time in reviewing our hotel. I am delighted to hear that my staff went out of their way to provide top notch service. We hope to have you stay with us again in the future if you are around the area! Warm regards, Frank Cortese General Manager More

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We went on a family holiday recently in August . The location was great, about 5 minutes to the subways and the Bus Port Authority, about 15 minutes to Time Square. First time in New York and first time using the hotel. We were based on the 35th floor. Initially I wasn't too keen but got used it. We benefited... More

Was this review helpful? Yes 2
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Cathy T, Thank you so much for taking your time in reviewing our hotel. We are glad to know that the location of hotel met your traveling needs. I am glad that you enjoyed the comfort and cleanliness of our rooms along with its amenities. Our entire staff work hard to ensure that our guest have a memorable stay... More

Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

There for 4 nights. Friendly staff. Central location for attractions, shows, etc. Good free breakfast. Concierge was helpful. Rooms were very small and crowded but who stays in their room in NYC? Only complaint is that elevators went out one morning.

Was this review helpful? Yes 1
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Ronald C, Thank you so much for booking your accommodation needs with the Holiday Inn Express Times Square. We appreciate you taking your time in reviewing our hotel. I am glad to know that our friendly staff, hotels location and free breakfast met your expectations. We hope to welcome you back in the future. Best regards, Frank Cortese General... More

Riyadh, Saudi Arabia
Contributor
17 reviews 17 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I stayed three nights in the hotel and everything was great. I arrived to the hotel early around 11 am and the allowed me for early check in. I really appreciate this from the hotel. It is near time square 10 min walk. Room is very small. I really recommend staying in the hotel.

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Alzourya, Thank you so much for taking your time in reviewing our hotel. I am glad to know that although you arrived before check in time, my staff was able to accommodate you for an early check in. We hope to have you stay with us again! Best regards, Frank Cortese General Manager More

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Additional Information about Holiday Inn Express New York City Times Square

Address: 343 West 39th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Garment District , Manhattan , Midtown
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Holiday Inn Express New York City Times Square 3*
Number of rooms: 210
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Also Known As:
Holiday Inn Express New York City Times Square Hotel New York City

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