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Holiday Inn Express New York City Times Square

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343 West 39th Street, New York City, NY 10018
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Holiday Inn Express New York City Times Square
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Holiday Inn Express New York City Times Square
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1,462 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Stoney Creek, Canada
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed as a couple at the Holiday Inn Express NYC Times Square for 3 nights over the Canadian long weekend this past May. Our sister had stayed here over the Christmas holidays and recommended it to us. We were very happy with the service we received at this hotel, and the accommodations were excellent. The staff were always at... More 

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Hello Nic B, Thank you for providing us with your comments and feedback on your recent stay on TripAdvisor. We are very pleased to know that everything throughout your stay was excellent. As well as, that our staff was always smiling and ready to help, especially when storing luggage. We are also happy to know that our location was convenient... More 

Toronto, Canada
Contributor
20 reviews 20 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

From the time we checked in to the time we checked out, the service was outstanding! While the room was typically NYC small, it was not a huge issue as we were out touring the city for the majority of the day and night. The bathroom is very small so for two women, we had to keep some ammenities in... More 

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings Lori B, Thank you for staying with us and sharing your feedback on TripAdvisor. We are extremely happy to know that you have enjoyed your stay with us, especially for our great customer service and great location. We are also pleased to know that our staff was able to resolve any issues and concerns you had throughout your stay... More 

Toronto, Canada
1 review
5 of 5 stars Reviewed 6 days ago NEW

The location of this hotel is perfect for all the sites in the city. A couple of blocks away from Port Authority - with numerous subway lines. Walking distance to times square, broadway and Macy's. I have stayed in this city 13times and this hotel had the best staff. Super friendly and helpful. Everyone from the front desk to the... More 

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings Pamela R, Thank you for providing us with your feedback on your recent stay at the Holiday Inn Express Times Square. We are pleased to know that you have found our location to be perfect and close to main subway lines. As well as, we want to thank you for praising our front desk and breakfast team, we all... More 

Bucharest, Romania
Top Contributor
87 reviews 87 reviews
20 hotel reviews
53 helpful votes 53 helpful votes
1 of 5 stars Reviewed 1 week ago

We book in march for may and we artive there they say that the reservation was canceled .., what ?!!!! They say that they try to call us once and this is it .... In that weekend in ny was crazy and all the hotels full ... We became furios and we ask them to solve the problem ... They... More 

Was this review helpful? Yes 1
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings Alice197, Thank you for providing us with your feedback on your recent stay with us. On behalf of our entire staff we apologize for the inconvenience you may have experienced with your booking. We as a team are working very hard to ensure that every guest has a positive memorable experience, and are committed to resolving any concerns that... More 

Bucharest
Top Contributor
138 reviews 138 reviews
37 hotel reviews
106 helpful votes 106 helpful votes
1 of 5 stars Reviewed 1 week ago

We book with booking.com. the reservation was active, no one cancel. When arrived no reservation available. Th Hey claimed the no one answer to the phone in file ( a lie) and they just got recently internet connection. When we asked for the manager we discover that the manager was no available. Overall the service very bed!!!!

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings olimpiu, Thank you for providing us with your feedback. We apologize for the inconvenience you have experienced with your booking.com reservation. We as a team are working very hard to ensure that every guest has a positive memorable experience, and are committed to resolving any concerns that our guest may have. We thank you for your feedback and please... More 

Calgary, Canada
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Stayed for 6 nights in May. Asked for a quiet floor with no ice machine. Stayed on 30th floor. Other reviews complained about the wait for the elevators, but the only time they were really busy was Saturday morning. The free breakfast was excellent! There was something for everyone and it was very fresh. The hotel employee who was responsible... More 

Was this review helpful? Yes 2
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings lexi727, Thank you for providing us with your feedback on your recent stay with us. We are very pleased to know that you found your stay with us to be excellent. Especially, for our great customer service and hotel amenities including our delicious breakfast. We are sorry to hear that you didn't get to encounter the same customer service... More 

Espoo, Finland
Contributor
19 reviews 19 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed three nights on business at the HI Express Times Square. New York had a snow storm, and it was quite cold outside. This was not a problem inside the hotel. The rooms were warm, and everything worked. The rooms at this HI Express, as well as another one I have stayed nearby, are very small - there is... More 

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings bbtuuba, Thank you for providing the travelling community of TripAdvisor with your feedback on your recent stay with us. We appreciate the time you have taken to provide us with feedback. We are glad you were able to keep warm at our hotel during the snow storm. As well as, we are also happy to know that you found... More 

Ipswich, United Kingdom
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 3 weeks ago

One night stay at the HIE, Times Square. First thing is that it is not in Times Square as three blocks away. Very small hotel, and for a King Size room, very little space. The door did not fit, so everytime anyone else closed a door on the floor, the door rattled, luckily there are only six rooms per floor.... More 

Was this review helpful? Yes 1
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings Tony B, Thank you for leaving us with your feedback and for taking your time to write a review about your recent stay with us. We are very disappointed to know that your stay was not to your expectations as we strive to make all of our guests feel special every time. This will also allows us to focus... More 

Perth, Australia
Top Contributor
188 reviews 188 reviews
62 hotel reviews
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We booked here for one night to see the sites of new. York. It's near times square and is in a good location. Easy to walk everywhere. The check in staff were friendly. The hotel itself was ok. The breakfast is at best a continental. We supposedly had booked a king room and at best it was perhaps a double.... More 

Was this review helpful? Yes 2
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings Kitkat071, Thank you for providing us with your feedback on your recent stay with us. We are happy to know that our staff was friendly and that the hotel was at a great location for your convenience. However, We are disappointing that you will not be staying with us in the future do to the accommodations in your room.... More 

Melbourne, Australia
Top Contributor
140 reviews 140 reviews
31 hotel reviews
90 helpful votes 90 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here with my friend for 3 nights. Breakfast was really good, much better range than I was expecting honestly. Room was perfectly fine for NYC standards; on the small side for a regular hotel but you can't go to NYC and expect huge rooms. It was bigger than the rooms of the last hotel I stayed at. I did... More 

Was this review helpful? Yes 1
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings amy d, Thank you providing us with your feedback on TripAdvisor about your recent stay with us. We are pleased that you loved your stay with us and that you will be back to stay with us. We are also happy to know that our breakfast exceeded your expectations and that our concierge desk was very helpful. We sincerely... More 

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