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Holiday Inn Express New York City Times Square

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343 West 39th Street, New York City, NY 10018
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Holiday Inn Express New York City Times Square
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1,471 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (369)
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2 reviews
5 of 5 stars Reviewed yesterday NEW

Took my son and fiance for the first time for his birthday. Hotel was perfectly located. Easy to walk to many great sites but also close to the train stop. Very clean great free breakfast which is a big savings. Employees were very nice and helpful. Only drawback very short beds.

Was this review helpful? Yes
Manila, Philippines
1 review
5 of 5 stars Reviewed 3 days ago NEW

I stayed here during my first visit to New york. It was such a great place to stay in... the location is so convenient to almost anywhere you want to go. Subways and Metro is walking distance, Times square is just minutes away if you want to walk... as well as the empire state building! Aside from the location, the... More 

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2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Hi all, I usually stay in this location because is the closest one to work. Some of the perks you get here are free breakfast and really friendly staff (Ashanty, Henry and Eden to name a few). They are pretty resonalble and accommodating if you are not satisfy with your reservation. Overall pretty good place.

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Mumbai (Bombay), India
Top Contributor
64 reviews 64 reviews
31 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Great location for a short trip to Manhattan. Clean and the free wifi is a benefit . Free breakfast is a mixed blessing . The spread is decent , but there is no space to eat - just a long table ( like a mess/ canteen) in the already cramped lobby and during the peak hours you have to literally... More 

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Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings madhav24, Thank you for providing us with your comments on TripAdvisor, we appreciate the feedback. We are pleased to know that you have found our hotel to be convenient and overall clean. We apologize that you found our breakfast to be a mixed blessing, our breakfast area can get crowded during our rush hours. Once again, thank you and... More 

Ludington, Michigan
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed here during the week for business purposes. Primary reasons for the stay was walking distance to the location I was working combined with the lowest cost within this the walking distance I was comfortable with. Overall the property was attractive upon entering but the room I was in was a bit on the tired side. A few issues... More 

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Musky from Luddington, Thank you so much for choosing The Holiday Inn Express for your recent stay in New York City. We're sorry to hear that you experienced some difficulties with your room after checking in, but we're happy to see that they were resolved. Thank you for mentioning how convenient you found our location. We hope you can... More 

Mumbai (Bombay), India
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

We chose this hotel because of its convenient location. We could walk to almost anywhere we wanted to in Manhattan from here.The port authority bus stand and times square metro station were a stone's throw away. There is a bikeshare stand right outside. there are also scores of restaurants of every description all around here. Add to this the friendly... More 

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Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear RamabIsh from Bombay India, Greetings from the Holiday Inn Express Times Square! Thank you so much for leaving us your excellent review and helpful tips for the TripAdvisor community! We're so happy to hear that you found us to be centrally located to all the attractions, we love being the sanctuary you can easily return too after a day... More 

Stoney Creek, Canada
Reviewer
5 reviews 5 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed as a couple at the Holiday Inn Express NYC Times Square for 3 nights over the Canadian long weekend this past May. Our sister had stayed here over the Christmas holidays and recommended it to us. We were very happy with the service we received at this hotel, and the accommodations were excellent. The staff were always at... More 

Was this review helpful? Yes 1
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Hello Nic B, Thank you for providing us with your comments and feedback on your recent stay on TripAdvisor. We are very pleased to know that everything throughout your stay was excellent. As well as, that our staff was always smiling and ready to help, especially when storing luggage. We are also happy to know that our location was convenient... More 

Toronto, Canada
Contributor
20 reviews 20 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

From the time we checked in to the time we checked out, the service was outstanding! While the room was typically NYC small, it was not a huge issue as we were out touring the city for the majority of the day and night. The bathroom is very small so for two women, we had to keep some ammenities in... More 

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Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings Lori B, Thank you for staying with us and sharing your feedback on TripAdvisor. We are extremely happy to know that you have enjoyed your stay with us, especially for our great customer service and great location. We are also pleased to know that our staff was able to resolve any issues and concerns you had throughout your stay... More 

Toronto, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

The location of this hotel is perfect for all the sites in the city. A couple of blocks away from Port Authority - with numerous subway lines. Walking distance to times square, broadway and Macy's. I have stayed in this city 13times and this hotel had the best staff. Super friendly and helpful. Everyone from the front desk to the... More 

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings Pamela R, Thank you for providing us with your feedback on your recent stay at the Holiday Inn Express Times Square. We are pleased to know that you have found our location to be perfect and close to main subway lines. As well as, we want to thank you for praising our front desk and breakfast team, we all... More 

Bucharest, Romania
Top Contributor
87 reviews 87 reviews
20 hotel reviews
54 helpful votes 54 helpful votes
1 of 5 stars Reviewed 2 weeks ago

We book in march for may and we artive there they say that the reservation was canceled .., what ?!!!! They say that they try to call us once and this is it .... In that weekend in ny was crazy and all the hotels full ... We became furios and we ask them to solve the problem ... They... More 

Was this review helpful? Yes 1
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings Alice197, Thank you for providing us with your feedback on your recent stay with us. On behalf of our entire staff we apologize for the inconvenience you may have experienced with your booking. We as a team are working very hard to ensure that every guest has a positive memorable experience, and are committed to resolving any concerns that... More 

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