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Holiday Inn Express New York City Times Square

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343 West 39th Street, New York City, NY 10018
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Holiday Inn Express New York City Times Square
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Holiday Inn Express New York City Times Square
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1,449 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ipswich, United Kingdom
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

One night stay at the HIE, Times Square. First thing is that it is not in Times Square as three blocks away. Very small hotel, and for a King Size room, very little space. The door did not fit, so everytime anyone else closed a door on the floor, the door rattled, luckily there are only six rooms per floor.... More 

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Perth, Australia
Top Contributor
172 reviews 172 reviews
54 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

We booked here for one night to see the sites of new. York. It's near times square and is in a good location. Easy to walk everywhere. The check in staff were friendly. The hotel itself was ok. The breakfast is at best a continental. We supposedly had booked a king room and at best it was perhaps a double.... More 

Was this review helpful? Yes 1
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings Kitkat071, Thank you for providing us with your feedback on your recent stay with us. We are happy to know that our staff was friendly and that the hotel was at a great location for your convenience. However, We are disappointing that you will not be staying with us in the future do to the accommodations in your room.... More 

Melbourne, Australia
Top Contributor
135 reviews 135 reviews
30 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed here with my friend for 3 nights. Breakfast was really good, much better range than I was expecting honestly. Room was perfectly fine for NYC standards; on the small side for a regular hotel but you can't go to NYC and expect huge rooms. It was bigger than the rooms of the last hotel I stayed at. I did... More 

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Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings amy d, Thank you providing us with your feedback on TripAdvisor about your recent stay with us. We are pleased that you loved your stay with us and that you will be back to stay with us. We are also happy to know that our breakfast exceeded your expectations and that our concierge desk was very helpful. We sincerely... More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

I led a school trip to NYC (from the UK) so there were 29 of us staying here. The location was great, rooms were a decent size for New York, the rooms and hotel generally was clean, breakfasts were great (included, not as an extra), free hot drinks throughout the day and pleasant and helpful staff. It did take a... More 

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Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings CALBAUER, Thank you for leaving your tips and comments for the travelling community of TripAdvisor. We are pleased to know that the school trip was a success and that you were able to enjoy of our hotel amenities. As well as, we want to thank you for recommending us to other travelers. It would be our pleasure to accommodate... More 

Birmingham, Alabama
Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I stayed at this hotel for 3 nights. The hotel was clean and the rooms were comfortable but small. The beds were nice. The maid service was very good and they did a great job keeping the room clean. The hotel has 36 floors and only 2 elevators, so you spend a lot of time in the mornings and evenings... More 

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Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Hello Joe M, Thank you for providing us with your comments on your recent stay with us. We are pleased that you found our hotel to be very clean and comfortable. We sincerely apologize for the elevator wait, we are aware that during our rush hours, in the morning and evening, the elevator wait can be a bit longer than... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Great service and very good breakfast. The location is awesome, you're near times square, broadway and any subway route, so can go anywhere in ny and don't worry for the return it's very easy. The personal is kind and helpful.

Was this review helpful? Yes 1
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Hello Rodolfo G, Thank you for providing us with your comments on TripAdvisor. We are happy to know that you enjoyed your stay with us, especially for our great customer service. As well as, for our great location close to most major attractions and subway lines. Once again, thank you and we hope to see you soon! More 

Durham, North Carolina
Top Contributor
94 reviews 94 reviews
30 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is a little bit farther to Times Square than the name implies. The hotel is small, six rooms on each floor, serviced by 2 elevators. For those with sweet tooth, Carlos bakery (The cake boss) is just around the corner and there is a Pinkberry yogurt place three short blocks up on 9th Avenue. Lots of places to... More 

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Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Hello dtravelingkind, Thank you for providing us with your feedback on TripAdvisor. We are pleased to know that you found our hotel to be of good value. As well as, that you were able to find different types of eateries in the area accommodating your taste buds. We apologize that our Wi-Fi was a bit slow, as these are amenities... More 

New Milford, Connecticut
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our first stay at the Holiday Inn Express and it more than met our expectations. Room rates were very reasonable for an April break weekday, you're essentially in the heart of Times Square, the rooms were clean, the staff was friendly and there was a free breakfast. The elevators can get cramped as there are only 2 to... More 

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Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Hello Matt S, Thank you for providing the TripAdvisor community with your tips and comments. We are happy to know that you enjoyed your weekend at our Holiday Inn Express. Especially for our room rates and hotel amenities like our complimentary breakfast. We hope to see you soon on another weekend getaway to NYC. Thank you. More 

Las Vegas, Nevada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

I chose this hotel for my husband & I to stay during apr17-20. LOCATION: I was surprised at how convenient it was to be at this hotel. it's located on west 39th & 8th. You're technically in Hell's Kitchen. Times Square is a 10min walk. PABT(port authority) is only 5mins away. Which is a drop off point if you decide... More 

Was this review helpful? Yes 1
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings Eva0001, Thank you for leaving us your feedback and tips on TripAdvisor. We are pleased to know that you found our hotel to be of great value and to be at a great location. We are within walking distance from most major attractions and most importantly close to Hell's Kitchen where you can find cuisine from all over the... More 

Top Contributor
58 reviews 58 reviews
14 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed one night for a work trip in April. I took the train from NJ into Penn Station and walked to the hotel. The walk isn't that long, but if you have any luggage with you, I'd recommend taking a cab. It is very crowded in that part of town and with luggage it can be a pain. I tried... More 

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings Tricia R, Thank you for leaving your comments on TripAdvisor and for choosing our hotel for your business travel. We are pleased to know that you recommend our hotel for our great location and convenience. Our elevators can sometimes take a bit longer during our breakfast hours. Nevertheless, we are happy that you were able to take the stairs... More 

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