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Holiday Inn Express New York City Times Square

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343 West 39th Street, New York City, NY 10018
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Holiday Inn Express New York City Times Square
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Holiday Inn Express New York City Times Square
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1,519 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (376)
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Rochester, Michigan
2 reviews
5 of 5 stars Reviewed yesterday NEW

Visited NYC on June 19th with my 12 year old son (his first visit to NYC). Loved the location and proximity to Times Square but was extremely impressed by the service from Julie at the Front Desk. She went out of her way to ensure that we were not only comfortable in our surroundings but to make sure we had... More 

Was this review helpful? Yes
London, United Kingdom
2 reviews
1 of 5 stars Reviewed 2 days ago NEW

The service and hotel facilities are beyond poor, more like a hostel than a hotel! The rooms are so small you can barely move around, and so dirty as they forgot to even change your bed sheets and clean your room! For breakfast you will be considered lucky to find a corner to sit in as the old fashioned dining... More 

Was this review helpful? Yes
Erika F, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear osp9, Thank you for your candid review of your recent stay with us. We sincerely appreciate it when a guest such as yourself gives us the opportunity to refocus our attention on areas in which we need to improve. Please allow me the opportunity to work on each of your concerns as they have been presented. Room size presents... More 

Salem, New Hampshire, United States
Level Contributor
14 reviews
5 of 5 stars Reviewed 1 week ago

When we decided to make another trip to New York we knew we were going back to stay at the Holiday Inn Express. Again we were delighted with our choice and had another wonderful stay. Upon arrival you're quickly assisted by very courteous greeters like Walter, Henry and Courtney who escort you to the front desk. There the awesome service... More 

Was this review helpful? Yes
Erika F, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Lana L, Wow! Thank you for sharing your wonderful experience with us. We love hearing when a guest comes back and I will be sure to share your comments with everyone, especially Walter, Henry, Courtney, Eden, Katty, Katherine, Ashanty, Oscar, Theresa, Luis, and Shaeriff! We appreciate your recommendation and look forward to your next stay with us! More 

Level Contributor
1 review
2 of 5 stars Reviewed 1 week ago

We stayed at this hotel for 4 nights and had numerous problems. The staff was friendly, the rooms were small But the beds were comfortable and clean. The elevators didn't work half the time and even got stuck with us on it several time. My 5 yr old grandson fell down the steps and got hurt due to broken elevators.... More 

Was this review helpful? Yes
Erika F, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Tammymhyatt, Please accept my sincere apologies for your bad experience with us. Unfortunately, one of elevators was on manual operations during your stay and it caused a lot of inconvenient delays for guests and staff alike. Our elevator service company has since replaced the parts needed and both of our elevators are full functional. We are happy to hear... More 

Bangkok
Level Contributor
49 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We've stayed in this hotel several times when visiting NYC and like the location, and the staff. It has everything you need in a neat and tidy room. It is nice to have free wifi and breakfast included in the room rate. The only downside is there's only 2 small elevators and there's usually a wait.

Was this review helpful? Yes
Erika F, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Barbara Y, As a repeat guest, your experiences are very valuable to us, as we want to maintain that consistency in service and cleanliness that makes us a Holiday Inn Express! I apologize for any wait time you've had with our elevator and encourage guest patience so that everyone can experience the convenience of our location. Thank you! More 

Midlothian, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I am currently staying in this hotel in New York and I am loving it! I came after a stay in the Hilton (Montreal) and so was not expecting the same service but have been pleasantly surprised! The staff are all really helpful and friendly. The hotel is very clean (I am very particular about this) -- the corridors have... More 

Was this review helpful? Yes
Erika F, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear MeBarnabyB, What a lovely surprise to receive such a wonderful review from someone who is still staying with us! We pride ourselves on cleanliness, service, and the amenities we offer as a Holiday Inn Express. Thank you for sharing your experience with the world! More 

Cranbrook, British Columbia, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

What a great hotel! Super friendly staff, very clean rooms, amazing breakfasts, wifi, and very comfortable beds. We were lucky enough to have a top floor room with a great view of the city, especially the Empire State Building. The location is perfect; short walk to Time Square, Madison Square Garden, restaurants in Hells Kitchen. Can't say enough about this... More 

Was this review helpful? Yes 1
Erika F, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Michelle M, What an honor to be consider a gem in NYC! I know our staff will be super excited to hear you felt that were super friendly, and have very clean rooms, amazing breakfasts, wifi, and very comfortable beds. When they are available, our "City-View" rooms are the absolute best in the city and we're glad you agreed! More 

Warren, Michigan
Level Contributor
151 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed here on a recent trip to NYC. The lobby and 1st floor (and frontage) are nothing spacious or fancy. However, the king room, with a nice street view, the very comfy mattress and the well done free breakfast did the trick for us. We were very comfortable. The staff was very helpful and friendly, especially those working the breakfast... More 

Was this review helpful? Yes
Erika F, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Mbroad58, We're so happy our comfy mattress and free breakfast did the trick for you and that you'd stay here again! As a Holiday Inn Express, it is our pleasure to make our guests comfortable and relaxed, especially in such a hustle-and-bustle location. I will share your review with all of our staff! More 

Manchester, United Kingdom
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked in here for one night when we made a last minute decision to stay an extra night in NYC, and wanted something a little less expensive than where we had stayed. It's in a really great location, although not in Times Square itself. The staff were very friendly and the hotel was clean. Good short stay option.

Was this review helpful? Yes
Erika F, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review

Dear Madkarensimon, Thank you for your short stop here! Our staff is so happy to hear that you felt they were friendly and the hotel was clean! We hope to see you again soon! More 

Cambridge, Massachusetts
1 review
5 of 5 stars Reviewed 3 weeks ago

I enjoyed my visit to New York City, it was a wonderful time. I stayed at the Holiday Inn Express on 343 West 39th Street around the corner from the Port Authority. The rooms where comfortable and well kept and clean looking. Kathy and her co-workers made sure I had everything I needed, when I had to call the Front... More 

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings Jahi M, Thank you for providing your feedback on your recent stay with us on TripAdvisor. We are very pleased to know that your stay with us was wonderful. We are especially happy that Katty and our entire hotel staff was friendly, helpful, and were able to assist you with any requests. As well as, that our rooms were... More 

Hotel Review Summarization

What travelers say

  • Very clean(23)
  • Free breakfast(22)
  • Would definitely stay(3)
  • Front desk staff(3)
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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
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