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Holiday Inn Express New York City Times Square

3.0 of 5
343 West 39th Street, New York City, NY 10018
Hotel amenities
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Ranked #182 of 432 hotels in New York City
4.0 of 5 stars 445 Reviews
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445 reviews from our community

What travelers say about this hotel
  • Very clean(17)
  • Front desk staff(10)
  • Great location(8)
  • Free breakfast(7)
  • Would definitely stay(7)
  • Penn Station(6)
  • Great Hotel(6)
  • Empire state building(6)
  • Few blocks(6)
  • Flat screen TV(5)
Traveler rating
    124
    208
    72
    26
    15
Only show reviews for Family (116) | Couples (82) | Business (44)
Date Rating
Bryn C
Peterborough, United Kingdom
2 reviews
5 of 5 stars Reviewed February 11, 2012 NEW

This Hotel does what it says on the label.........provides accommodation in New York!! It always amuses me when people put "room too small", what are you doing in it that requires more than a double bed and bath? From start to finish our 4 night stay was flawless. Book in was straightforward and the room was ideal on the 29th... More

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Daphna A
Jerusalem, Yerushalayim, Israel
Reviewer
3 reviews
5 of 5 stars Reviewed February 9, 2012 NEW

I loved the stay in thishotel ,'good value for the money ,friendly staff , very clean ; very good breakfast ,as a travel agent I will recommend my clients to stay there .close to port authority and the theaters district. My stay was from January 25 until february 1st Daphna More

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HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review
February 9, 2012

Hi Daphna! Thank you so much for the great review of our hotel! We’re so happy that you chose our location for your trip to NYC and that you enjoyed your stay! We really appreciate you recommending our hotel to your clients and we hope others will also benefit from your comments. We hope next time you’re in New York... More

shuebue
Hoboken, New Jersey
2 reviews
3 helpful votes
5 of 5 stars Reviewed February 7, 2012 NEW
1
person found this review helpful

Alex, who works at the front desk, was awesome in helping me with minor issues I had with the first room I was booked in. It had somewhat of a damp smell so Alex had maintenance put a filter machine in the room for a few hours. The filter didn't seem to help, but Alex was more than happy to... More

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HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review
February 8, 2012

We loved reading your review! Thank you so much for the kind words and for mentioning Alex. We strive to offer the best service and value to all of our guests and we never settle for “good enough.” We are thrilled to see you enjoyed your stay and that your first impression was a good one! We hope you get... More

BARGK
Perth
Contributor
17 reviews
3 helpful votes
4 of 5 stars Reviewed February 7, 2012 NEW

Very good location - walking distance to main strip. rooms average size. Solid breakfast, although eating area small - need to pick your times. More

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HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review
February 8, 2012

Thank you so much for the great and concise review! We sincerely appreciate you taking the time to share your feedback with other travelers. We hope everything about your stay exceeded your expectations and encouraged you to choose our hotel for any future accommodation needs. Thank you again and we look forward to having you stay with us again soon! More

Potakas
Edinburgh, United Kingdom
Senior Reviewer
9 reviews
11 helpful votes
5 of 5 stars Reviewed February 4, 2012
2
people found this review helpful

The title describes my experience. The rooms are on good size for a couple, are clean, quiet and you feel safe. Noticed on previous reviews that many guests had problems with the elevators, we didn't experience any problems even on rush hours (breakfast, check-out). Our room was located on the 30th floor and the view of the Empire State Building... More

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HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review
February 5, 2012

First and foremost, thank you! We are thrilled to see that our hotel exceeded your expectations. It is definitely a goal of ours to “wow” all of our guests and provide the best value for their money. We hope this stay will encourage you to return! Thank you again for sharing your feedback and for recommending us to other travelers.... More

missy88sydney
Sydney
Senior Contributor
23 reviews
17 helpful votes
4 of 5 stars Reviewed February 2, 2012
1
person found this review helpful

two of us stayed here for 10 days. It is a great location, walking distance to everything, Times Square, Madison Square Gardens, 42nd Street, even Central Park is within walking distance. The hotel was at first a bit of a shock, the rooms are quite small, no safe, but after a day I was absolutely used to it. The bed... More

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HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review
February 5, 2012

We would like to thank you for choosing to stay with us during your 10 day trip to NYC! We are delighted to hear that our location was convenient for the activities you had planned. We thank you for your comments and suggestions as we’re always looking for ways to improve our accommodations and services. We really appreciate your recommendation... More

tinkerbell_edi
Edinburgh, United Kingdom
Senior Contributor
25 reviews
15 helpful votes
3 of 5 stars Reviewed January 31, 2012

Quite big rooms for NY standards and clean. The breakfast was not something great or even average. The location was quite central and the free wifi was very good connection too! I just found the toiletries inadequate since they do not smell nice at all. More

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HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review
February 1, 2012

Thank you for your comments! We love reading about our guests’ impressions of our hotel and appreciate how much it helps us improve our services. We apologize that our breakfast did not meet your expectations and we are disappointed we didn’t get an opportunity to make it right during your stay. I would like to invite you to call me... More

Catherine M
Worcester, Massachusetts
1 review
5 of 5 stars Reviewed January 31, 2012

2 of my friends and I spent 2 days in NYC Times Sq this past Sun/Mon. The staff at this HIE were wonderful. Available, courteous, thoughtful and caring. Alex and Oksana particularly were exceptional. Concierge, parking valets, houskeeping staff - they were all excellent. We asked for extra towels...they were there in 5 minutes (no exagerration). Breakfast (free) hot and... More

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HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review
February 1, 2012

Thank you so much for taking the time to share your experience with us! Our entire staff is working around the clock to ensure our guests’ satisfaction and we love receiving positive feedback. As the Front Office Manager, I absolutely love hearing positive comments about our staff and especially our front desk agents. We definitely hope you will choose the... More

Catherine M
East Kilbride, Scotland, United Kingdom
2 reviews
1 helpful vote
5 of 5 stars Reviewed January 24, 2012
1
person found this review helpful

stayed in this hotel with my 2 daughters and one of my teenage grandchildren age 15 we were delighted with the accomadation and the breakfast we could not fault overall it was a perfect stay and would return if we ever get back to new york . More

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HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review
January 25, 2012

Thank you very much for the kind review! We appreciate you choosing our hotel out of the numerous options available in NYC. We hope you thoroughly enjoyed your stay with us and that everything exceeded your expectations. Please come back and visit us again soon! More

Mazza5568
england
1 review
6 helpful votes
5 of 5 stars Reviewed January 19, 2012
6
people found this review helpful

My husband and I stayed at the holiday inn express from the 5th to the 9th january. The trip had been organised to celebrate our wedding anniversary. Upon arrival at the hotel which we thought was centrally located for restaurants and all the amentities. We found our room to be spacious with an excellent view. We also found in our... More

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HIXTSFOM, Front Office Manager at Holiday Inn Express New York City Times Square, responded to this review
January 21, 2012

Thank you so much for the incredibly generous review of our hotel. We really hope your stay was as great as you described. We value all of our guests and do whatever we can to ensure their stay with us is flawless. We’re happy to see you really got acquainted with NYC during your time here and we hope you’re... More

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