We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Holiday Inn Express New York City Times Square

3.0 of 5 343 West 39th Street, New York City, NY 10018
Hotel website
Hotel deals
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Holiday Inn Express New York City Times Square
Professional photos View all
Browse nearby
Holiday Inn Express New York City Times Square
Write a Review

1,365 reviews from our community

Traveler rating
    469
    609
    205
    48
    34
See reviews for
432
363
69
152
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (347)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (1365)
  • Mar-May only
    (324)
  • Jun-Aug only
    (340)
  • Sep-Nov only
    (402)
  • Dec-Feb only
    (299)
All months
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 of 5 stars Reviewed yesterday NEW

The staff where very friendly ! we where able to check it a bit earlier than Check in time witch was a saving grace as we had traveled all the way from South Africa and needed to freshen up before we hit the city :) Concierge was amazing he helped us with a lot of our touristic needs regarding shows,shopping... More 

Was this review helpful? Yes
Rishon Lezion, Israel
1 review
5 of 5 stars Reviewed yesterday NEW

we were at the hotel for 4 nights and at breakefast we met Ivet that was wonderfull and gave us an extraordinary treatment. Well done Ivet. The hotel is located in a very good place and has clean rooms and free WI-FI

Was this review helpful? Yes
Arlington, Virginia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed yesterday NEW

I was looking forward to staying here, as I had just spent 3 nights in the Holiday Inn Express Lower East Side. My experience with the staff was excellent, as all personnel were consistently pleasant and helpful. Nevertheless, the hotel is just not a good hotel. It was not only a disappointment because it is older and worn (as other... More 

Was this review helpful? Yes
Shanghai
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

great location, walking distance to Times Square, Broadway and Rockefeller center, just 15mn subway ride to Greenwich and Soho. Perfect breakfast, except the room is tiny and cannot handle all the customers during the rush times, which pushes some of them to go back to their room with as much as they can take in their hands. The 2 elevators... More 

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings from NYC jochina, Thank you for reviewing us on TripAdvisor. We are pleased to know that you found our location to be convenient and close to everything you needed during your stay. As well as, enjoyed of our great breakfast even through rush hours. Once again, thank you and we look forward to your next visit to NYC! More 

Chicago
Contributor
14 reviews 14 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Very reasonably priced hotel. Small but clean and comfortable room. No frills but more than adequate. The hotel is in a great location, near Times Square, lots of shops, restaurants, night life. Good value for the money!!

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings Beverly R, Thank you for providing us with your feedback on TripAdvisor. We are pleased that you found our hotel to be of great value. As well as, found our location to be convenient and central. Thank you and we look forward to your next visit. More 

Salem, New Hampshire, United States
1 review
5 of 5 stars Reviewed 1 week ago NEW

We went to NY for a family weekend and had a great time. Even though my reservations were incorrectly made by bookings.com, the staff was very courteous and the manager, Keneisha Hammer, did an exceptional job accommodating our needs. Our stay was also enhanced by the wonderful staff-Oscar(and the kitchen staff) serving breakfast made it a great way to start... More 

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings from NYC Lana L, Thank you for leaving your comments for the travelling community of TripAdvisor. We are happy to know that you enjoyed your stay with us and that you found exceptional customer service at our hotel. We are pleased that our staff and manager Keneisha were able to assist you with your reservation complications. Once again, thank... More 

1 review
3 of 5 stars Reviewed 1 week ago NEW via mobile

I stayed at this hotel for a week, overall everything was ok. The staff that served breakfast always had a smile on their faces, very friendly and polite. But everyone else who worked there weren't friendly at all. Upon arrival the room was clean, however, over the duration of my trip cleaning staff didn't change the sheets unless I asked... More 

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings Kyasi121, Thank you for leaving us your feedback and comments. We appreciate the time you took to review our hotel. We are pleased to know that you enjoyed our breakfast along with the breakfast staff. We apologize for not meeting your expectations when it came to our housekeeping service. We would love the opportunity to regain your confidence in... More 

Shanghai, China
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 1 week ago

First, I have to say, the location is ok, not too far from Times Square. The staffs in the breakfast canteen were polite and helpful when there were many customers in a limited canteen area. The room's quite small but clean. We stored 5 luggages for 2 days in the hotel. When we fetch our luggages back, first no one... More 

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings TRZhu, Thank you for leaving us your comments. We apologize for the inconvenience you experienced during your recent stay. We encourage our guests to leave feedback and appreciate the time you took to review our hotel. Your opinion is important to us as it allows us to see the areas that need improvement and allows us to make necessary... More 

Atlanta, Georgia
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

This hotel was in a super location. The staff could not have been more friendly or more helpful. The rooms were clean, the beds were comfortable and the breakfast provided each morning included many healthy choices. The free Wi-Fi signal was strong and really worked! I cannot say enough about the excellent service provided by every single employee we encountered... More 

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings from the Holiday Inn Express Times Square tmande, Thank you for leaving us your feedback on TripAdvisor. We are pleased to know that you found your stay to be of great value, especially for our great location and costumer service. Thank you and we hope to see you again soon! More 

Glasgow, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 1 week ago

Pre Christmas 4 night break at this hotel. Quieter at night as away from main drag but close enough to be in the heart of it all within a few minutes. Excellent free breakfast and although small dinning area, if peak times avoided as advised there was no issue. Staff very friendly and quick on table turnaround and keeping hot... More 

Was this review helpful? Yes
Frank C, General Manager at Holiday Inn Express New York City Times Square, responded to this review

Greetings from the Big Apple Alan W, Thank you for leaving us your feedback on TripAdvisor. We are pleased to know that you enjoyed your stay with us during such a special time of the year. We are also pleased that you enjoyed breakfast with us, especially for our pancake machine. Again, thank you and we look forward to your... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Holiday Inn Express New York City Times Square? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express New York City Times Square

Address: 343 West 39th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Garment District , Manhattan , Midtown
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express New York City Times Square 3*
Number of rooms: 210
Reservation Options:
TripAdvisor is proud to partner with Expedia, IHG, Booking.com, Priceline, Travelocity, Despegar.com, Agoda, BookIt.com, Hotels.com, HotelTravel.com, Odigeo and Tingo so you can book your Holiday Inn Express New York City Times Square reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express New York City Times Square Hotel New York City
Hotel Style:
#165 Romantic Hotel in New York City
#208 Business Hotel in New York City
#212 Family Hotel in New York City

443 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (210)
Viewed
View from room (43)
Viewed
Hotel & grounds (35)
Viewed
Room/suite (60)
Viewed
Bathroom (24)
Viewed
Dining (11)
Viewed
Business center/function rooms (2)
Viewed
Family/play areas (6)
Viewed
Pool/beach area (1)
Viewed
Other (28)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (204)
Viewed
Amenities (50)
Viewed
Leisure Room (60)
Viewed
Standard Double Room (49)
Viewed
The Hotel (45)

Management photos: Courtesy of the property manager

Viewed
All management photos (29)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (15)
Viewed
Dining (3)
Viewed
Business center/function rooms (2)
Viewed
Other (3)
Hotels you might also like...
Check In Check Out
Price Your Stay

Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood