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The Peninsula New York

5.0 of 5 700 Fifth Avenue at 55th Street, New York City, NY 10019
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Certificate of Excellence 2014
The Peninsula New York
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The Peninsula New York
The Peninsula New York
The Peninsula New York
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561 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for The Peninsula New York
See the most recent reviews
Contributor
12 reviews 12 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 15, 2014

The location it s excellent ,the hotel it s clean and nicely furnished ,the staff it s nice ,but not very efficient ,the food from room service it s very good but they bring the wrong orders,you have to call them 2 ,3 times to get it right . Comparing with other 5 star hotels it s not a bad... More

Was this review helpful? Yes
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review

Dear alexandra p, I sincerely appreciate your feedback on TripAdvisor and apologize that although you enjoyed your stay with us, your In-Room Dining experience was not as seamless as it should have been. I regret that you were left with a somewhat negative impression of our hotel. I certainly look forward to the opportunity of welcoming you back and would... More

Senior Contributor
43 reviews 43 reviews
15 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed September 12, 2014

It' s maybe the fifth time we stay at this hotel and for me it's the best ! Yes rooms are a little small but everything is so perfect that you can go over it ! We where with our small kids , 8 and 5 years old and we stayed in a excecutive suite . Kids slept in a... More

Was this review helpful? Yes
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review

Dear AngyHippo, It was truly a pleasure having you and your family as valued repeat guests.Thank you for your thoughtful comments and for sharing the details of your stay. Our only wish is to continue to be your home away from home and we sincerely look forward to receiving you for the sixth time at The Peninsula New York. Kind... More

London, United Kingdom
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 9, 2014

Stayed for one night at the Peninsula in July, booked through an Amex offer. Have stayed at other Peninsulas and this was my first in NY. Check-in, whilst efficient, seemed a bit disdainful maybe actually. The room I was given had no view whatsoever and was very dark with almost no natural light in the peak summer... Apart from these... More

Was this review helpful? Yes 1
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review

Dear Quiet_Traveller1, We appreciate your post review on TripAdvisor from your stay last summer. Our Superior rooms while facing the interier are quiet option for many guests who seek a little bit of peace in a bustling city such as New York. We hope you have the occasion to experience our other accommodations that offer great views of Fifth Avenue... More

Raleigh
Reviewer
3 reviews 3 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 2, 2014 via mobile

We stayed for one night during a weekend trip to NYC. We must have been upgraded to the junior suite we ended up in but this room was incredible! A large room with a great view overlooking 5th avenue, a bathroom with separate toilet, tub and shower. The room was was a luxurious retreat after a long day of dealing... More

Was this review helpful? Yes
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review

Dear Angie1220, Thank you for taking the time to review your short visit to The Peninsula New York. Our only regret is that you were unable to enjoy our hospitality even longer. We hope you have the opportunity to enjoy a more lengthy stay with us in the not so distant future. Kind regards, Jonathan H. Crook General Manager More

Alken, Belgium
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 2, 2014

We went with our family to visit the big apple and really enjoyed our stay at the Peninsula! The hotel has a great position right on Fifth Avenue. Fantastic for shopping and a first visit of the Big Apple. The concierge is fantastic and the rooms are quit big for New york standards. The roof top bar has spectacular views.... More

Was this review helpful? Yes
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review

Dear Nathalie K, Thank you for your kind review of your past stay of last October. I sincerely hope you have the opportunity to stay with us again as our restaurant Clement has been opened since October 2013 and is considered one of the best Contemporary American restaurants in New York City! Again, thank you for your great comments. Best... More

Burbank, California
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 2, 2014

I think I am broken for any other hotel in NY. How do I go back to other hotels when I have enjoyed this one so much?! The service was outstanding, the room was lovely. There is nothing that I would say as bad about this hotel. I sure hope I am able to stay there again as this was... More

Was this review helpful? Yes
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review

Dear Gina H., We are delighted you enjoyed your stay with us here at The Peninsula New York, so much so that you consider us the only hotel to visit in New York. We are also particularly appreciative of the wonderful review and rating you have given us here on TripAdvisor. We too hope you are able to visit us... More

Tel Aviv, Israel
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 2, 2014

the peninsula hotel located in the heart of manhattan. the service of the staff is excellent, the breakfast is superb, the rooms are very nice and the atmosphere is prestigious. the hotel include also a pool, a fine rooftop bar and spa.

Was this review helpful? Yes 2
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review

Dear Yoavberenson, While short and concise, we appreciate your kind and thoughtful review on TripAdvisor. We look forward to welcoming you back to The Peninsula New York soon. Best regards, Jonathan H. Crook General Manager More

A TripAdvisor Member
1 of 5 stars Reviewed September 2, 2014

This hotel was one of the worse experiences I had for a trip... First of all the room was much smaller than depicted in the pictures online...Our bathtub drain would not work so we had to call for service to take a bath, waited a half an hour for someone to fix the tub...Only courteous staff was one older man... More

Was this review helpful? Yes
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review

Dear A TripAdvisor Member, We are sorry to read your review of your last stay in July. While it is a bit discouraging, feedback such as yours helps us to improve upon our service. I hope to discuss your visit in further detail and would be grateful if you would contact me directly at jcrook@peninsula.com. Best regards, Jonathan H. Crook... More

Greensboro
Top Contributor
197 reviews 197 reviews
30 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed September 1, 2014

I do not understand why it is ranked #87 in NYC. I personally think it is the best in NYC! I have stayed in numerous Peninsula hotels, Hong Kong, Beverly Hills, NYC, London, and found all to be excellent. The NYC location could not be better, right in the middle of 5th Avenue shopping, easy access to Broadway theaters, and... More

Was this review helpful? Yes
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review

Dear Michael M, Thank you for your glowing review and endorsement of our hotel. We realize there are hundreds of hotels in the city to choose from and appreciate your naming The Peninsula the best hotel in New York City. Again, we thank you for your visit - it would be our pleasure to welcome you back to The Peninsula... More

Stoke on Trent
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed September 1, 2014 via mobile

All the public areas have had lots of money, well spent on them, but our experience of the bedrooms, based on two rooms and consultation would reveal them to be poorly cleaned and maintained. Our bathroom was a disgrace, badly stained. Carpets in room were very old and dirty. Other than that the hotel is well placed to explore New... More

Was this review helpful? Yes
ThePeninsulaNY, General Manager at The Peninsula New York, responded to this review

Dear tkota, Your review of our room product on TripAdvisor is very much appreciated. We pride ourselves on the constant upkeep of our hotel and on occasion, our rooms undergo soft renovations. We trust you will have the opportunity to visit us again to experience this. Best regards, Jonathan H. Crook General Manager More

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Additional Information about The Peninsula New York

Address: 700 Fifth Avenue at 55th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Peninsula New York 5*
Number of rooms: 239
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Also Known As:
The Peninsula New York Hotel New York City
Peninsula New York City
New York City Peninsula
Peninsula Hotel New York

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