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Omni Berkshire Place

Certificate of Excellence
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21 E 52nd St, at Madison Ave, New York City, NY 10019
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Omni Berkshire Place
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Omni Berkshire Place
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2,310 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Boston, United States
1 review
5 of 5 stars Reviewed yesterday NEW

We had a wonderful stay at Omni Berkshire Place. I brought my husband here for the weekend to celebrate his birthday and we both had a wonderful time. Patricia at the front desk was so nice and very helpful as was the concierge when helping us make our plans. The guys out front and bell staff were also very friendly.... More 

Review collected in partnership with Omni Hotels & Resorts

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Philadelphia
Contributor
11 reviews 11 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed at the Omni Berkshire Place for one night on a quick visit to NYC. I have stayed at 3 or 4 other hotels in the city recently and this is by far the best. The most impressive aspect is the staff. Every single person at this hotel is friendly, helpful and hard working. Check-in was quick, and we were... More 

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New York, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

The Omni is my standby in NY. I started staying there because it was the hotel closest to the company's NY headquarters, but continued even after the company moved to downtown NYC. It's still my favorite hotel in NY - the concierge desk is friendly and efficient and the doormen knock themselves out to help with luggage and cabs. A... More 

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Charlotte
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

I stayed at the Omni Berkshire with my two mini consumers and we had a great time. The hotel is very clean, staff is friendly and helpful, and you cannot beat the location! Close to shopping, Radio City Music Hall, MOMA, and more.

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Cheshire
Senior Contributor
36 reviews 36 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed there over New Year. Good hotel in many way, clean and smart appearance. Had two rooms for the family. Mine had problems with the air conditioning which meant that is was cold on New Years Eve. Reported this to facilities and the staff they sent were no help. The water from the tap is unfit for drinking - take... More 

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Chicago, United States
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The Omni Berkshire Place is a high-end hotel with large rooms, comfortable beds, spotless bathrooms and excellent service in a great location. I stayed for a weekend of fun and visiting friends, the location makes it easy to get just about anywhere in the city in a reasonable time, whether you walk, take public transit, or a taxi. The staff... More 

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Philadelphia, PA
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a great hotel for my daughter and i. We had broadway show tickets and visited the Metropolitan Museum of art. The hotel location was very close to all without being in the craziness of times square. Clean quiet and safe. Rooms were updated, spacious for NYC.

Was this review helpful? Yes 1
Long Branch, New Jersey
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

We are long-time Omni Select Guest members who have stayed at Omni hotels around United States. This is our second visit to the Omni Berkshire but it will be our last. Among the complaints: 1. No hot water. Again. Unless you want it at 2 am. 2. Room did not get serviced until 7 pm. 3. No fresh towels on... More 

Was this review helpful? Yes 7
Scott G, Manager at Omni Berkshire Place, responded to this review

We strive to deliver luxury service to every guest, and we are truly sorry that we failed you. Thank you for taking the time to leave us feedback and we will address the issues you have brought up with the appropriate departments. We hope that the future will bring us another opportunity to provide you with a great stay. More 

HOUSTON
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Omni was in a great location. Walking distance to a lot of attractions. We stayed in a Berkshire Suite which was perfect for myself and 2 teenagers. The staff was friendly and very accommodating. I would definitely stay here again. We had a great time in New York.

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes 1
Austin, Texas
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

My husband and I used to live in the city and we travel back once a month. After staying at numerous four and five star properties in New York the Berkshire hands down is the best value for space, luxury accommodation, and incredible staff. We just stayed at the Waldorf to give it another try and even with a suite... More 

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