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4.0 of 5 Hotel   |   541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022 (Manhattan)
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59%
Ranked #322 of 451 hotels in New York City
GreenLeadersBronze level
A recent review
5 of 5 stars reviewed 1 week ago
Maria Ines V Capital Region, Venezuela
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2,712 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for W New York
See the most recent reviews
Capital Region, Venezuela
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I was only two days at the hotel during 4th of July weekend. My experience was totally grateful, comfortable room and bed, very clean. The people in the front desk was very nice and helpful. We didn't have breakfast at the hotel because you can find great places nearby and the metro station is just a couple of blocks away.... More

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Thanks for your great review and choosing to stay with us during the holiday weekend! I am delighted to hear that you enjoyed your room and your interactions with our Welcome Desk talent. I’ll be sure to share your comments with my team. Thanks again for your post. Please write to me at GMAnna.MacDiarmid@whotels.com when you are planning your next... More

Fletcher, North Carolina
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed in the 'Spectacular' room, was spotless and roomy enough for 2. The staff was awesome and seemed happy to assist us. The guy that checked us in made my 10 yr. old niece feel special when he presented her with a W teddy bear. It's close to the Subway. The food, beverages and snacks were expensive so we... More

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Thanks for your feedback and for choosing us for your NYC escape with your niece. I am so pleased that you received a warm welcome upon arrival and enjoyed your W experience. I am looking forward to sharing your comments with my team as a reminder of the memorable service we aim to provide. Please write to me at GMAnna.MacDiarmid@whotels.com... More

Milton
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was very excited to stay at this hotel for an anniversary trip, and for the most part, it was okay. Pros: the location is wonderful, the service is exceptional (honestly like nothing I've seen), and the cleaning service was great too. Cons: I guess I'm just not used to paying for wifi, so that was a shock, the TV... More

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Thank you for your post and for choosing us to help you celebrate such a special occasion. While I’m delighted to hear that you were impressed with the service you received from our talent and enjoyed our great location in Manhattan, I must apologize for the maintenance challenges you encountered during your stay. Additionally, for future reference, internet is complimentary... More

Cusco Region, Peru
Top Contributor
76 reviews 76 reviews
19 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I have booked a corner room and I paid more but the room was really small and unfortunately not well-cleaned. The bathroom needed to be re-cleaned and that's why I asked that. The receptionists were unfriendly and very abrupt. At the lobby there is a very nice bar but if you stay at the first floors, expect to hear lots... More

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Thanks for your feedback on your recent stay with us. Please accept my apologies for the cleanliness of your guestroom and the unfriendly service you received at the Welcome Desk. This is not typical of our hotel, and I am disappointed to hear about your experience. I will be sharing your comments with my team so they can address your... More

Sleaford, United Kingdom
1 review
3 of 5 stars Reviewed 2 weeks ago

Be careful when giving your credit card for incidentals on arrival, $100 was taken, none of which was spent, took 3 weeks to return money to card & numerous emails after we had returned from holiday. Make sure you check your credit card statement!

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Thanks for your review. My sincerest apologies for the long time period in which it took for the release of the $100 authorization to reflect on your account. Unfortunately, we don’t have any control over the authorization once you check-out, and I’m very sorry for any inconvenience this caused. Please do write to me at GMAnna.MacDiarmid@whotels.com should you decide to... More

Fairfax, Virginia
Senior Contributor
46 reviews 46 reviews
40 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Stayed at this hotel for 4 nights as I was trying to figure out if this hotel would be adequate for my business trips. The W in Times Square was overrated and obviously not ideal for someone in business and I knew this was a atmosphere as it was on the east side. Well, I got in early that morning... More

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Thanks for your feedback. Please accept my sincerest apologies for the lack of concern extended to you and your overall poor experience with us. This is not typical of our hotel, and I am truly sorry this happened to you. Our goal is to provide our guests with a welcoming, home-away-from-home, and I am disappointed to hear that we did... More

Machelen, Belgium
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed there for 4 nights, and I was very happy to have chosen this hotel. We stayed in a simple cozy room. The rooms were very clean with a very nice interior design. The furnishing was well considered. Rooms are always small in Manhatten, but in the W-hotel the design made it feel spacious. I was really impressed they could... More

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Thanks for your post. I’m happy to hear that you enjoyed the design of your guestroom; however, I must apologize for the noise disturbances you experienced during your stay with us. I will share your comments with your team so they can take a closer look at your concerns. Please feel free to contact me at GMAnna.MacDiarmid@whotels.com when you are... More

Boston, MA
Senior Contributor
23 reviews 23 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I had a rough trip in (train stopped, trying to find cab to drive in from somewhere in CT, etc.)and was running late for a show - the check-in staff was very quick, efficient and thoughtful. It was easy to get around from this location - the subway was just a few blocks away. It is also easy to walk... More

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Thanks for your feedback on your recent W experience. I’m delighted to hear that you enjoyed our great location in the heart of Manhattan and received a warm welcome from our talent. I will be sure to share your review with our team as a reminder of what we do best! Please reach out to me at GMAnna.MacDiarmid@whotels.com before your... More

New York City, New York
1 review
1 of 5 stars Reviewed 2 weeks ago

When i arrived at the hotel at 2:30 in the morning on Friday the 27th after being at work for 20 hours the air conditioner in the room wouldn't work at all. I went down to the front desk and asked for a new room since I hadn't even sat down in the room yet. The gentleman behind the desk... More

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Thanks for your post. I understand that someone from my team has already been in touch with you. Again, please accept our sincerest apologies for your recent experience with us. We have already shared your comments with our management team so they can address your concerns immediately. Please reach out to me at GMAnna.MacDiarmid@whotels.com should you decide to return so... More

Venice
Contributor
16 reviews 16 reviews
7 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

In NYC often enough and I don't really review. I'm doing so now only because of where it landed me ultimately. Stayed at W Hotel on Lexington, had a nice room, thank god, because a friend didn't and was staring at a wall not 10' away. Hallways are dark, decor is tacky, shiny and weird but it's trying to be... More

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Thank you for your feedback. I am disappointed to hear about your recent visit. This is certainly not the W experience we aim to provide our guests and I am truly sorry this happened to you. As we are always looking for ways to improve guest service, I’d like to hear more about your interactions at the Welcome Desk and... More

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Hotel Summarization (Beta)

What travelers say

  • Great location(53)
  • Very nice(39)
  • Times Square(28)
  • Bliss spa(26)
  • Room service(22)
  • Grand Central(16)
  • Staff member(8)
  • Rooms are small(7)
  • CUSTOMER SERVICE(6)
  • Lexington Avenue(4)

Additional Information about W New York

Address: 541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — W New York 4*
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Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington

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The Hotel (42)

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style
#33 Green Hotel in New York City #41 Spa Hotel in New York City #158 Luxury Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
W New York Hotel is renovated with completely new rooms and suites. Located in the heart of midtown, offers travelers a perfect refuge - unwind at the Bliss Spa. ... more   less 
Number of rooms
693

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