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4.0 of 5 Hotel   |   541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022 (Manhattan)
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Ranked #320 of 452 hotels in New York City
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A recent review
5 of 5 stars reviewed 1 week ago
Malik M
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2,718 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (411)
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There are newer reviews for W New York
See the most recent reviews
1 review
5 of 5 stars Reviewed 1 week ago

I travel to New York frequently for business and since 2007, I have ONLY stayed at the W Midtown Hotel - THE ORIGINAL W!!! I am currently north of 60 stays here and have been a Platinum Starwood member for years. There are two people I want to mention at this hotel who are worthy of recognition. Derron has become... More

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello Malik!! WOW! Thanks for your fantastic review! We are more than happy to serve as your NYC home. I appreciate you sharing your great experiences with Derron and Sammi. I’ll be sure to share your comments with them and our entire team as a reminder of what we do best! Before your next trip, please write to me at... More

San Diego, California
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

10 days in a hotel really gives you you a feel for a hotel and their staff. Here are some tips I learned about his hotel to help you with your stay. There are coffee pots available (Keuruig bring your own K cups if you have a favorite but they do provide you with some) upon request only. Otherwise they... More

Was this review helpful? Yes 3
GMAnnaM, General Manager at W New York, responded to this review

Hello TheLuvDiva, Thanks for taking the time to provide us with such detailed feedback on your extended stay with us. My sincerest apologies for the inconveniences you experienced with our Oasis Lounge and the construction occurring next door. Unfortunately, the Oasis team is not able to serve food on the second floor meeting level. I’m glad to hear, however, that... More

Woodcliff Lake, New Jersey
Contributor
11 reviews 11 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Recently booked a block of rooms here for an overnight with friends. Many of our rooms weren't ready due to late checkouts. The staff was very apologetic and provided our guests with cocktails in the warm and vibrant lounge. Rooms were great and the restaurant has a fantastic brunch too! We would definitely book here again.

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello M2422, Thanks for your post and choosing us for a special trip with your friends! My apologies for the delay in your check-in, but I hope that you enjoyed some of our delicious cocktails in our Oasis lounge while you waited. I’m glad to hear that you and your guests enjoyed your rooms and had the time to indulge... More

Springfield, Virginia
Contributor
17 reviews 17 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

The location is great--walk to Times Square, Central Park, shopping, great restaurants, etc. Our room was larger than I expected, had everything we needed in it, clean, and had enough storage so we were not tripping over luggage. The bathroom's slate floor was a nice touch, as were the Bliss bathroom products. Bed was very comfortable. We never waited for... More

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Hello Busymominva C, Thanks for your review. Sounds like you had a great stay with us, and I’m so glad to hear it. Our W Beds and our Bliss WC amenities are certainly useful in helping you relax after a day out exploring in New York. I’m also happy that you found our talent to be accommodating during your stay.... More

Boston, Massachusetts
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is located in a more quiet section of the city, but still very walk-able to many locations. The lobby has a bar, and a small club attached. The room was small, but fine for just the pair of us. We werent in the room very much anyway. Valet parking was easy, and didnt take too long to retrieve... More

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello Christa S, Thanks for posting about your W experience! I’m glad to hear that you were at ease during your stay with us. We like to provide a comfortable oasis for all of our guests after a day out in the Big Apple! I appreciate your feedback regarding the shower design, and I’ll be sure to share your comments... More

Melbourne, Australia
Contributor
16 reviews 16 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed at the W on Lex for 4 nights and overall it was adequate. Unfortunately, my first interaction with staff at this hotel left a lot to be desired. Arriving after 25 hours of travel from Australia, I was curtly informed I could not check-in as the room was in my husband's name and he had not arrived yet. There... More

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Hello Trovamiqui, Thanks for your review. I appreciate your detailed feedback and your kind words about our talent; however, I am disappointed to hear about your check-in experience. This is not typical of our hotel, and I am sorry that this happened for you. I agree that first impressions do have the greatest impact, and I apologize that this set... More

Altoona, Pennsylvania
Top Contributor
139 reviews 139 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 1 week ago

Although I have lived in NYC in the past, I sought help from Lauren and Patrick as to what was new and interesting. They were both very helpful! We also took a day trip and used valet everyday and found them organized and very polite. Of course the rooms are small but it is the big apple and we just... More

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello Russell-UP, Thanks for your feedback and your kind words! Lauren, Patrick, and our entire Concierge team are among the best in the city, and I’m so glad that they helped you make the most out of your time in New York City! I can’t wait to share your comments with them and our entire W New York team! When... More

Montreal, Canada
Contributor
17 reviews 17 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Wonderful, great, awesome, I will never have enough word to describe my experience in that hotel. I arrived early so my room wasn’t ready. I was ready to wait but they moved me to a better one without any additional charges! And boy it was a great room. Big, clean, modern, and the view was stunning. Loved the food in... More

Was this review helpful? Yes 2
GMAnnaM, General Manager at W New York, responded to this review

Hello flight_catcher, Thanks for your post and great review. We were more than happy to provide you with an upgraded room. I’m happy to hear you enjoyed your stay and had the chance to indulge at HeartBeat restaurant. When you are planning your next trip, please write to me at GMAnna.MacDiarmid@whotels.com. We hope to see you again soon! Thanks again... More

Boston, Massachusetts
Contributor
14 reviews 14 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Clean, comfortable and excellent customer service. Checked in early, complimentary upgrade and late check out accommodated. Housekeeping, phone answering and front desk staff very friendly. Great location for getting around the city- would definitely stay again.

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello Courtney, Thanks for sharing your experience with us! I’m delighted that you found our talent to be warm and welcoming. Our goal is to provide all of our guests with a memorable experience, and I’m glad to hear you enjoyed your time at W New York. Please feel free to reach out to me at GMAnna.MacDiarmid@whotels.com when you are... More

Singapore
Top Contributor
60 reviews 60 reviews
46 hotel reviews
99 helpful votes 99 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here for 8 nights on my most recent trip to New York City. Location was good, one block from the 6 train and around 10 minutes walk from Grand Central. Walking distance to many restaurants and cafes. Room was pretty small but acceptable for NYC standard. Stayed in better W hotels in Asia and Europe but overall this... More

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello Siera1408, Thanks for your post and choosing to stay with us during your recent visit. It’s wonderful that you have had the opportunity to visit W hotels around the world, and I’m glad to hear you enjoyed your stay with us. We would be happy to welcome you back any time. Please feel free to reach out to me... More

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Hotel Summarization (Beta)

What travelers say

  • Great location(47)
  • Very nice(37)
  • Times Square(27)
  • Bliss spa(24)
  • Room service(22)
  • Grand Central(14)
  • Staff member(7)
  • Rooms are small(7)
  • CUSTOMER SERVICE(6)
  • Lexington Avenue(4)

Additional Information about W New York

Address: 541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — W New York 4*
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Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style
#43 Spa Hotel in New York City #44 Green Hotel in New York City #160 Luxury Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
W New York Hotel is renovated with completely new rooms and suites. Located in the heart of midtown, offers travelers a perfect refuge - unwind at the Bliss Spa. ... more   less 
Number of rooms
693

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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