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W New York

4.0 of 5 541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022
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W New York
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W New York
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2,860 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for W New York
See the most recent reviews
London, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Lovely hotel in a great location with walking distance to pretty much everywhere we needed to go. The room was small but didn't bother us at all, bathroom was lovely although shower tended to spray everywhere! Amenity kit was great. Cleaning staff were so friendly as were the doormen, always there to help with bags, hailing taxis, holding umbrellas, they... More 

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Hello CGrindlay, Thanks for choosing us to help you celebrate your Thanksgiving holiday. I appreciate you sharing your feedback with us. I am glad that you enjoyed your visit overall; however, I must apologize for the maintenance challenges you encountered with your showerhead and the unfriendly service you received from the Welcome Office. This is not the experience we want... More 

Newfoundland
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very nice Starwood property. Boutique hotel in a convenient location just 2 blocks from the #6 train which you can use to connect to Grand Central Station and then Times Square. Lobby tended to be noisy at night with music,however once upstairs we did not hear a thing. Rooms are small which is expected for NYC. The bed had to... More 

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello CanadianIslandMan, Thank you for your post and choosing us for your recent NYC escape. I am so pleased to learn that you were comfortable at our hotel. After a day of exploring the Big Apple, you need a place to rest and relax, and we are happy to provide a stylish oasis in the middle of the concrete jungle!... More 

Houston, Texas
Contributor
19 reviews 19 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This was my first time staying in The W New York on Lexington. It was my first time in NY trying a different hotel then the one that I always stay in, The hotel is in a great location. The room was very small and when I say small - I mean smaller than my dorm room. However, what was... More 

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello Kandice S, I appreciate you giving us the opportunity to welcome you during your recent visit to New York. I am very disappointed to hear about your experience. It sounds like we were not able to exceed your expectations, and I’m truly sorry for that. We take our guest feedback very seriously. Please rest assured that I will be... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First impressions of the hotel were great. Lovely looking building with taxi services outside - bonus! Greeted politely at reception and had our cozy room upgraded to a wonderful room (larger in size) which was unbelievable as a free gesture for that time of the year. We really felt the luxury of this hotel straight away and the luggage boy... More 

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Hello Lauren, Thanks so much for your fantastic review! We are honored you chose to spend the Thanksgiving holiday with us. I am delighted to hear you enjoyed your time with us, and I especially appreciate your kind words for our Style and Welcome Ambassador teams! I am looking forward to sharing your comments with them as a reminder of... More 

Fairfax, Virginia
Top Contributor
79 reviews 79 reviews
27 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Glancing at Shan T's review I could not hep but notice the title is spot on. "Great Location - slightly outdated" One of the first W Hotels, and the finishes reflect this. Time is taking its toll on them. The early W Hotels were just lipstick jobs on older buildings or hotels. (i.e. - W Lakeshore Chicago) and this W... More 

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello Flyboy888pk, Thank you for taking the time to post. I appreciate your kind words about Erin, and I am glad you had the opportunity to experience our Oasis Lounge! I’m sorry to learn that you did not receive the extra shampoo you requested. I certainly understand your disappointment, and I apologize that this happened. I will be sharing your... More 

Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The location can't be beat - right in the heart of midtown and steps away from the subway station. I appreciate the recent renovations but I wish the rooms were remodeled. I didn't mind the small room and enjoyed the amenities (decent gym equipment, free apples, nice doormen, etc.).

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello Shan T, Thank you for sharing your experience. While I am glad to hear that you enjoyed our convenient location and your interactions with our Door Ambassadors, I am sorry that the guestroom you were given did not exceed your expectations. We hope to have the opportunity to see you again. You are always welcome here. Please contact me... More 

London, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed 2 weeks ago

This is a review of my 6-night stay at W Lexington Ave. I had never stayed at a W Hotel before, and I believe this is my first and last stay at this chain. I don't care about the smallness of the room, this is NYC after all. What I find unacceptable is the ridiculous inconsistency and poor quality of... More 

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Hello Reerehtse, Thank you for your review. I am very disappointed to hear about the inconveniences you experienced during your stay. This is not the high level of service that we aim to provide our guests. I am sincerely sorry that this happened to you. I certainly understand your frustration, and I wish that we had been more attentive to... More 

Voorheesville, New York
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for 1 night via Priceline. Checked in by a friendly staffer (Carmen). I thought the room was above average size based on past NYC stays. Not large by any means but it was the width of 2 nightstands, a queen sized bed, a desk and a 2 foot wide armoire containing the mini-bar and safe. The bathroom was... More 

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello JPeter1093, Thank you so much for posting a review. I appreciate that you chose us for your escape in the Big Apple, and I am so pleased to learn that you enjoyed your room and were comfortable during your visit. Thanks as well for your kind words about Carmen. I’ll be sure to share your feedback with her and... More 

Calgary, AB
Top Contributor
76 reviews 76 reviews
23 hotel reviews
80 helpful votes 80 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I must admit, I'm starting to lose my passion + patience for Starwood's W brand. My experiences with W Hotels abroad (Europe, Asia and Canada) have been nothing short of spectacular however it seems Starwood puts considerably less effort into their properties in the United States--notably, New York and Chicago. I booked 7 nights at the W on Lexington and... More 

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Hello PassionDrivesSuccess, I appreciate your time in providing us with such detailed feedback about your visit. I am disappointed to learn that we did not deliver on our promise of providing you with a memorable and enjoyable experience during your stay. I am very sorry that you had a poor experience with our Welcome Office team and did not feel... More 

North Carolina Coast, North Carolina
Contributor
12 reviews 12 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Carmen checked me in she was friendly and caring about my day loved that ! Nice warm cider at check in the lobby and Resturant are amazing great ambiance soft music and apparently they have a good happy hour because it was packed . The room is perfect size clean and modern not a big room but I onky requested... More 

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello, Thanks Debra for sharing your great review about your recent stay at W New York! I am glad that you received a warm welcome from Carmen and enjoyed some warm apple cider in the Living Room. It sounds like you were cozy and comfortable during your visit, and I am so glad to hear it! We’d love to welcome... More 

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Hotel Summarization (Beta)

What travelers say

  • Great location(32)
  • Very nice(30)
  • Bliss spa(21)
  • Times Square(17)
  • Room service(13)
  • Grand Central(12)
  • Rooms are small(7)
  • CUSTOMER SERVICE(6)
  • Staff member(5)
  • Small room(4)

Additional Information about W New York

Address: 541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — W New York 4*
Number of rooms: 693
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, HotelTravel.com, getaroom.com, BookIt.com, Odigeo, TripOnline SA and Tingo so you can book your W New York reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington
Hotel Style:
#41 Spa Hotel in New York City
#47 Green Hotel in New York City
#166 Luxury Hotel in New York City

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This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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