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541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022
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W New York
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59%
Ranked #263 of 432 hotels in New York City
Most recent review
5 of 5 stars Reviewed June 18, 2013
Nalini B London, United Kingdom
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2,273 reviews from our community

Traveler rating
    649
    670
    423
    277
    254
See reviews for
Families
194
 
Couples
775
 
Solo
259
 
Business
589
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
London, United Kingdom
1 review
5 of 5 stars Reviewed June 18, 2013 NEW

I've never felt compelled to write a review for a hotel stay before, but our time at the W New York has exceeded all expectations so it felt completely necessary! From the moment we arrived at the hotel the desk representatives, bellmen, security and housekeepers were exceptional. We became aware of their "Whenever Whatever" policy on our first day at... More

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Portland, Maine
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed June 17, 2013 NEW

This nicely located hotel was converted to a modern design some time ago. Unfortunely the designer proably never stayed in a hotel before. The rooms were smallish but that was ok. The lighting was poor, particlurly in the bathroom and the bathroom mirror was so high, that "she" literally had to stand on the toilet to apply her make up.... More

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Irving, TX
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 17, 2013 NEW

First off, this hotel isn't THAT bad. Granted, the first room I got was tiny, with an interior window overlooking air vents. I requested a new room and was given a suite (I'm SPG Platinum). The room was much nicer, but for the record, any hotel room in NYC that is less than 20 floors up gets major street noise.... More

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See 5 more reviews by Past_Traveller for New York City
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 17, 2013 NEW

I stayed at the W on Lex for 4 nights, and it was everything I could have asked for- and more. My room on the 12th floor was just enough space for me (traveled solo) and everything from the decor to cleanliness to room & shower temperature was perfection. What impressed me most was their "Whatever/Whenever" service. Shon was phenomenal.... More

Was this review helpful? Yes 1
washington dc
1 review
5 of 5 stars Reviewed June 14, 2013 NEW

Rebecca from Customer Care was extremely helpful and made my stay special with her accomodating, friendly, and helpful work. I highly recommend staying at the W in New York because of great cumster service respresentatives like her, and the team!

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review
June 18, 2013

What a pleasure to read your review! We are thrilled that you enjoyed your W experience and that we were able to provide you with our signature WOW service! I have already shared your kind words with Rebecca and the rest of the W team. Please contact me at GMAnna.MacDiarmid@whotels.com when you plan on returning. Again, thank you, and we... More

Los Angeles
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 13, 2013 NEW

I expect small rooms in NY, so I won't dwell on that. There was plenty of space for one person traveling on business. Although the room was updated and had the standard "W" feel, the carpet was filthy, the door didn't close tight (I'm sure if someone slammed their body weight into it it would've opened right up), and their... More

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GMAnnaM, General Manager at W New York, responded to this review
June 18, 2013

Thank you for sharing on TripAdvisor. Please accept my apologies for the cleanliness and maintenance challenges encountered in your guestroom. I can assure you that this is not typical of W, and I have already shared your message with the rest of my management team. Please e-mail me at GMAnna.MacDiarmid@whotels.com so that we can rectify your concerns immediately. Thank you... More

London, United Kingdom
Senior Contributor
45 reviews 45 reviews
38 hotel reviews
Reviews in 34 cities Reviews in 34 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed June 13, 2013 NEW

The location is very good. The room was way too small tough for this kind of hotel in NYC. Very nicely decorated and modern, very clean, but quite small for two people. If we had a lot of luggage it would have been way too cramped. We booked a deal where we would get breakfast for an extra USD15 and... More

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review
June 18, 2013

Thank you for your post. Please accept my apologies for the inconveniences encountered during your most recent stay with us. I will certainly share this message with my team. With that being said, we are glad that you enjoyed our convenient location, and we hope we can welcome you back soon. Please do not hesitate to contact us at GMAnna.MacDiarmid@whotels.com... More

London, United Kingdom
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 13, 2013 NEW

The good: Great service and nice people at the front desk. Clean enough and nice little gym. The bad: Not that great for a christmas time hotel. The holiday vibe was there but not as much as somewhere like the palace or plaza. The rooms are tiny... Like... so tiny... even when they 'upgrade you for free' and the bar... More

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GMAnnaM, General Manager at W New York, responded to this review
June 18, 2013

Thank you for your review. Please accept my sincere apologies for any rudeness encountered and your disappointment with your assigned guestroom you during your recent W experience. I have shared your comments with the rest of my team so we look into this further and rectify your concerns. Although our rooms tend to be on the cozier side, W does... More

2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 12, 2013 NEW via mobile

Stay way average but enjoyable. Most staff members were friendly. Some were not. Not the best value for what you get, but not terrible. Great location in the city. Acura experience was a great addition.

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review
June 17, 2013

Thank you for your post. Please accept my apologies for any unfriendliness encountered during your stay with us. I can assure you that this is not the norm, and I will be sharing this feedback with the rest of my team so that we can rectify this. With that being said, I’m certainly glad you enjoyed our convenient locations, and... More

pennsylvania
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed June 12, 2013 NEW

There is nothing "Wonderful" about this W hotel. Despite all the hyperbole, the rooms are tiny despite "upgrades," the service is mediocre, and the space generally uninviting despite obvious attempts to make it "hip."

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review
June 17, 2013

Thank you for your feedback. I cannot explain how disappointed we were to read your comments detailing your most recent W experience. Please accept my apologies, and do not hesitate to e-mail me at GMAnna.MacDiarmid@whotels.com so we can rectify your concerns immediately. Thank you, and we hope we can welcome you back again soon. – Anna M., General Manager More

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Hotel Summarization (Beta)

What travelers say

  • Great location(84)
  • Very nice(67)
  • Bliss spa(47)
  • Room service(46)
  • Times Square(44)
  • Grand Central(38)
  • Rooms are small(25)
  • CUSTOMER SERVICE(21)
  • Staff member(19)
  • Very comfortable(18)

Additional Information about W New York

Address: 541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022
Phone Number:
Region: United States > New York > New York City
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#74 Romantic Hotels in New York City
#128 Luxury Hotels in New York City
#233 Family Hotels in New York City
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
W New York Hotel is renovated with completely new rooms and suites. Located in the heart of midtown, offers travelers a perfect refuge - unwind at the Bliss Spa. ... more   less 
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Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel New York
w New York Hotel
w Hotel Lexington

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W New York
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