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W New York

4.0 of 5 541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022
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#318 of 453 Hotels in New York City
2,755 Reviews 3.5 of 5 stars
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2,755 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London
Top Contributor
256 reviews 256 reviews
34 hotel reviews
140 helpful votes 140 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Yes, the rooms are relatively small but the beds are amongst the most comfortable anywhere and the service tends to be very solid. A great business hotel if you are not spending great lengths of time in the room, and the whisky bar is an important contributor to the rating!

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Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 3 days ago NEW

Had a wonderful time. Staff went above and beyond to make sure our trip was amazing. Came to NYC to celebrate our anniversary. Came back to the hotel on our first night to a beautiful plate of chocolate covered strawberries and an anniversary card from the manager. The concierge was extremely helpful in printing any tickets we had purchased online... More

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Lexington, Kentucky
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

This is a good location if you're looking to be near the Madison and Fifth Avenue shopping district. Plus just a short 10 blocks from Central Park South. You are in good hotel Compnay here - the Waldorf is across the street, the Marriott, and the Intercontinental are just down the block.

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Philadelphia, Pennsylvania, United States
Top Contributor
59 reviews 59 reviews
9 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We had checked in and out of another hotel uptown in 10 minutes, and lost our first night's payment but were fortunate enough to land 3 rooms at the W. The service was 5 star! Absolutely stunning. As busy as the place was, nothing was too much effort. The staff from check in (Kevin Wilson) to Housekeeping (Jesse), to greeters,... More

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Haddonfield, New Jersey
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

We stayed at this hotel for a wedding. When we first tried to shower on Saturday morning, we discovered that the shower had no hot water. We called down to the front desk to ask them to fix the issue, and were told that they would "call it in." After being out of our room for the whole day, we... More

Was this review helpful? Yes 2
GMAnnaM, General Manager at W New York, responded to this review

Hello Jonathan, Thank you for sharing your experience with our online community. On behalf of our hotel, please accept our apologies again for the challenges you experienced with your shower during your stay last weekend. I certainly understand your frustration over the situation and the way in which it was initially handled, and I’m very sorry for this. This is... More

Washington DC, District of Columbia
Senior Contributor
44 reviews 44 reviews
22 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

For $476 per night, one should have a room where you don't bump into the radiator wall to get into the left side of the bed, where the carpets are fresh, the walls not dingy with old white paint and you don't have spots of old white paint festooning the sole window, facing giant pipes in a service area. Or... More

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Hello Gabriel_Winter, Thank you for your feedback. I’m very sorry to hear about the condition of your guestroom and your disappointment with its size. It sounds like you were not able to rest comfortably during your visit, and I’m truly sorry for this. I have shared your comments with our Style and Engineering teams so they can address these issues... More

Sarasota, FL
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I stayed at The W for four days recently. It is in a great location in Midtown, close to Park Ave, 5th Avenue and the subway. The staff is quick and courteous with requests. Just ask! The rooms are a bit small for the price, but an excellent design makes it a pleasant experience. I don't know why people in... More

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Hello Chris, Thanks so much for your review. I appreciate your time in sharing your kind words with our online community. I’m glad that you enjoyed the design of the hotel and found our talent to be helpful. We are happy to help with WHATEVER/WHENEVER! When you are planning another trip to New York, please reach out to me at... More

Toronto, Canada
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

+ Great location! In close proximity to subway and in the middle of everything + Very clean hotel & rooms + Courteous and professional staff + Super-comfy bed! + Fast elevators. Never had to wait for more than a minute. + Nice lobby and beautiful lounge downstairs + Ice-cold A/C - Tiny rooms - $$$ for local phone calls -... More

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Hello Vadik_B, Thanks for sharing your feedback! I do apologize for any inconveniences the noise disturbances you encountered may have caused; however, I’m glad to hear you enjoyed your stay with us otherwise. I’m looking forward to sharing your comments with my team! The W Bed is comfy isn’t?! You can actually purchase the W Bed and all of its... More

Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel has it all...it's sexy but classy at the same time. Wonderful staff that makes you feel welcome. The restaurant offers delicious food and great cocktails. The location it's great to walk around the big apple and enjoy the city!!!

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Hello RalphCA, Thank you for your great review. I’m happy to hear that you enjoyed the cool vibe of the hotel and had the chance to indulge at HeartBeat and Oasis Lounge. Most of all, I’m delighted that you received a warm welcome and found our talent to be accommodating. Our goal is to provide our guests with a memorable... More

1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

This was out first time staying at a W hotel. I have to say the service was impeccable. The staff was so eager to help and please. They are the epitome of professionalism. However, there was something that appeared to be mold on one of the pieces of furniture which was very disheartening. To top it all off, I believe... More

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello Motoh8, Thanks for your post. I truly appreciate your kind words about my team. They are among the best in the city and are the greatest asset of our hotel. I’m very concerned, however, to hear about the condition of your furniture and your wife’s reaction to our signature W Scent. I’m very sorry that this happened, and I... More

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Hotel Summarization (Beta)

What travelers say

  • Great location(47)
  • Very nice(35)
  • Times Square(25)
  • Bliss spa(24)
  • Room service(21)
  • Grand Central(13)
  • Rooms are small(7)
  • Staff member(7)
  • CUSTOMER SERVICE(6)
  • Small room(4)

Additional Information about W New York

Address: 541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — W New York 4*
Number of rooms: 693
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Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington

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