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4.0 of 5 Hotel   |   541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022 (Manhattan)
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W New York
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59%
Ranked #321 of 449 hotels in New York City
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed yesterday
Lolliepopm Glasgow, United Kingdom
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2,704 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (386)
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Glasgow, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

We stayed in one of the cheaper rooms for 4 nights. Rarely used the hotel services as we were busy being tourists. However, the room was very nice, clean and met our needs. The concierge staff were all incredibly helpful and suggested some excellent places for dinner and to have drinks. The public areas were tidy and modern. We got... More

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Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Visited W New York. Stayed in a cozy room for 5 nights. The room was a good size and larger than expected based on other reviews. This hotel was in a quieter area of Manhattan (if that's possible!) in comparison to the W hotel on Times Square which was surrounded by building work. Hotel was clean, staff were all very... More

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Cambridge, MA
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Booked a Sat nite at this hotel at a AAA rate of ~$230. Stayed in a Spectacular Room on the 22nd floor, had a good night's stay and would consider staying here again if it's just the mrs. & me but not if our child comes along (as she did on this visit). Room --- Like most Ws, quite modest... More

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Princes Risborough, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed at this W for two weeks recently with my husband Steve, who was here on business and I had the luxury of gate crashing his trip, so did. It's the third time I've stayed here - it's now Steve's hotel of choice when he's in NYC - and I love every time I've been but this trip was... More

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Capital Region, Venezuela
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I was only two days at the hotel during 4th of July weekend. My experience was totally grateful, comfortable room and bed, very clean. The people in the front desk was very nice and helpful. We didn't have breakfast at the hotel because you can find great places nearby and the metro station is just a couple of blocks away.... More

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Fletcher, North Carolina
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed in the 'Spectacular' room, was spotless and roomy enough for 2. The staff was awesome and seemed happy to assist us. The guy that checked us in made my 10 yr. old niece feel special when he presented her with a W teddy bear. It's close to the Subway. The food, beverages and snacks were expensive so we... More

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GMAnnaM, General Manager at W New York, responded to this review

Thanks for your feedback and for choosing us for your NYC escape with your niece. I am so pleased that you received a warm welcome upon arrival and enjoyed your W experience. I am looking forward to sharing your comments with my team as a reminder of the memorable service we aim to provide. Please write to me at GMAnna.MacDiarmid@whotels.com... More

Milton
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I was very excited to stay at this hotel for an anniversary trip, and for the most part, it was okay. Pros: the location is wonderful, the service is exceptional (honestly like nothing I've seen), and the cleaning service was great too. Cons: I guess I'm just not used to paying for wifi, so that was a shock, the TV... More

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GMAnnaM, General Manager at W New York, responded to this review

Thank you for your post and for choosing us to help you celebrate such a special occasion. While I’m delighted to hear that you were impressed with the service you received from our talent and enjoyed our great location in Manhattan, I must apologize for the maintenance challenges you encountered during your stay. Additionally, for future reference, internet is complimentary... More

Cusco Region, Peru
Top Contributor
73 reviews 73 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed 1 week ago

I have booked a corner room and I paid more but the room was really small and unfortunately not well-cleaned. The bathroom needed to be re-cleaned and that's why I asked that. The receptionists were unfriendly and very abrupt. At the lobby there is a very nice bar but if you stay at the first floors, expect to hear lots... More

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GMAnnaM, General Manager at W New York, responded to this review

Thanks for your feedback on your recent stay with us. Please accept my apologies for the cleanliness of your guestroom and the unfriendly service you received at the Welcome Desk. This is not typical of our hotel, and I am disappointed to hear about your experience. I will be sharing your comments with my team so they can address your... More

Sleaford, United Kingdom
1 review
3 of 5 stars Reviewed 1 week ago

Be careful when giving your credit card for incidentals on arrival, $100 was taken, none of which was spent, took 3 weeks to return money to card & numerous emails after we had returned from holiday. Make sure you check your credit card statement!

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GMAnnaM, General Manager at W New York, responded to this review

Thanks for your review. My sincerest apologies for the long time period in which it took for the release of the $100 authorization to reflect on your account. Unfortunately, we don’t have any control over the authorization once you check-out, and I’m very sorry for any inconvenience this caused. Please do write to me at GMAnna.MacDiarmid@whotels.com should you decide to... More

Fairfax, Virginia
Senior Contributor
46 reviews 46 reviews
40 hotel reviews
29 helpful votes 29 helpful votes
1 of 5 stars Reviewed 1 week ago

Stayed at this hotel for 4 nights as I was trying to figure out if this hotel would be adequate for my business trips. The W in Times Square was overrated and obviously not ideal for someone in business and I knew this was a atmosphere as it was on the east side. Well, I got in early that morning... More

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Thanks for your feedback. Please accept my sincerest apologies for the lack of concern extended to you and your overall poor experience with us. This is not typical of our hotel, and I am truly sorry this happened to you. Our goal is to provide our guests with a welcoming, home-away-from-home, and I am disappointed to hear that we did... More

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Hotel Summarization (Beta)

What travelers say

  • Great location(54)
  • Very nice(40)
  • Times Square(29)
  • Bliss spa(28)
  • Room service(22)
  • Grand Central(18)
  • Staff member(9)
  • Rooms are small(7)
  • CUSTOMER SERVICE(6)
  • Lexington Avenue(4)

Additional Information about W New York

Address: 541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — W New York 4*
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Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style
#26 Green Hotel in New York City #41 Spa Hotel in New York City #160 Luxury Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
W New York Hotel is renovated with completely new rooms and suites. Located in the heart of midtown, offers travelers a perfect refuge - unwind at the Bliss Spa. ... more   less 
Number of rooms
693

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