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W New York

4.0 of 5 541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022
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#318 of 453 Hotels in New York City
2,746 Reviews 3.5 of 5 stars
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W New York
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2,746 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (421)
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English first
Sarasota, FL
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed at The W for four days recently. It is in a great location in Midtown, close to Park Ave, 5th Avenue and the subway. The staff is quick and courteous with requests. Just ask! The rooms are a bit small for the price, but an excellent design makes it a pleasant experience. I don't know why people in... More

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Toronto, Canada
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

+ Great location! In close proximity to subway and in the middle of everything + Very clean hotel & rooms + Courteous and professional staff + Super-comfy bed! + Fast elevators. Never had to wait for more than a minute. + Nice lobby and beautiful lounge downstairs + Ice-cold A/C - Tiny rooms - $$$ for local phone calls -... More

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Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel has it all...it's sexy but classy at the same time. Wonderful staff that makes you feel welcome. The restaurant offers delicious food and great cocktails. The location it's great to walk around the big apple and enjoy the city!!!

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Seattle, WA
Contributor
13 reviews 13 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

Might be my fave W now. Beautiful room, much larger than most NYC hotel rooms. Service was sassy but polite and incredibly helpful - esp the doorman and valet. Really clean rooms and exactly what I needed for a quick work trip. Walking distance to plent of restaurants, etc

Was this review helpful? Yes 1
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 1 week ago

I stayed at the W New York twice this month. Once for a week and the other stay for the weekend. This was my experience: First the good. Great location, friendly staff, helpful concierge, good room service, excellent laundry. Now the opportunities for improvement: dirty carpets, smelly towels, stinky shower curtain, very noisy (next to firehouse station and construction site).... More

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GMAnnaM, General Manager at W New York, responded to this review

Hello Impartia, Thanks for your review on your recent visits with us. While I’m happy to hear you found our talent to be accommodating and enjoyed a delicious meal from In-Room Dining, I’m disappointed to hear about the condition of your guestroom. This is not acceptable, and I am very sorry about that we were not able to address these... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I have stayed at the W several times over the past 5-10 years and the level of service is always somewhat of a disappointment contrasted with other Starwoods (and W particularly) properties. This time was a particular disappointment because rather than traveling alone, we had our moms for a weekend getaway. We paid for a room with two queens (a... More

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GMAnnaM, General Manager at W New York, responded to this review

Hello Meghan, Thanks for sharing your feedback and choosing us again for another trip to New York. I am deeply disappointed to read about your experience. It sounds like we did not make you feel like a valued and loyal guest, and I’m truly sorry that this happened. The unfriendly service and lack of recognition extended to you is concerning,... More

London
Contributor
19 reviews 19 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 1 week ago

Hi - I've stayed at this hotel previously in one of the standard rooms which was like a large broom cupboard. This time I upgraded to what W called a "Spectacular Room". It's still a small rooms compared to other hotels with a tiny bathroom. Having said that I was travelling on my own so it was fine. The rooms... More

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GMAnnaM, General Manager at W New York, responded to this review

Hello Janet, Thank you for your post and choosing us again for your last visit to New York. Our guest feedback is very important to us, and I’m sorry to hear that you encountered some noise disturbances during your stay with us. I know this is not what you expect when you come to unwind and relax, and I am... More

Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

I booked the W New York after hearing some great feedback about other W hotels and resorts, so was very excited about this stay, though I don't think this hotel is up to the W Hotel chains reputation. The location of this hotel is sensational! Super easy access to the 53rd street train station that can take you - pretty... More

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GMAnnaM, General Manager at W New York, responded to this review

Hello Edbradsheezy, Thank you for sharing your feedback from your stay with us in February. I’m sorry to hear that we were not able to live up to your expectations for your NYC escape and provide you with the memorable experience you were hoping for. I must also apologize for the inconveniences you encountered regarding our Living Room renovation and... More

Mammoth Lakes, California
1 review
5 of 5 stars Reviewed 1 week ago

We love this hotel. The location is in great to access most other NYC areas. The staff are all smiley friendly people. Comfortable rooms. We choose the W hotel whenever possible. We have stayed at the W Union Square too. I like the Lexington location better.

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GMAnnaM, General Manager at W New York, responded to this review

Hello Randee, Thank you very much for your great review! I’m so pleased to hear that you enjoyed your stay with us and have had the opportunity to experience other W Hotels. We have a great team here at W New York, and our talent are always happy to help in any way that they can. We would love to... More

LOS ANGELES
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I think if you are alone and have no other place to stay, this hotel works, but otherwise its not good. The small spaces don't work for two people with luggage getting ready for business, there are no outlets for us, and the beds aren't super comfortable. We did not spend much time in the room this trip, but its... More

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GMAnnaM, General Manager at W New York, responded to this review

Hello TrvalingVIP, Thanks for your post. My sincerest apologies for your disappointment with your guestroom size and layout. We do offer our guests a variety of room types, and I apologize that we were not able to accommodate you with a different room during your stay. We hope that you will consider staying with us again, and I’d be happy... More

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Hotel Summarization (Beta)

What travelers say

  • Great location(47)
  • Very nice(35)
  • Times Square(25)
  • Bliss spa(24)
  • Room service(21)
  • Grand Central(13)
  • Rooms are small(7)
  • Staff member(7)
  • CUSTOMER SERVICE(6)
  • Lexington Avenue(4)

Additional Information about W New York

Address: 541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — W New York 4*
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Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington

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