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4.0 of 5 Hotel   |   541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022 (Manhattan)
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W New York
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59%
Ranked #318 of 453 Hotels in New York City
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2,740 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

I stayed at the W New York twice this month. Once for a week and the other stay for the weekend. This was my experience: First the good. Great location, friendly staff, helpful concierge, good room service, excellent laundry. Now the opportunities for improvement: dirty carpets, smelly towels, stinky shower curtain, very noisy (next to firehouse station and construction site).... More

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Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

I have stayed at the W several times over the past 5-10 years and the level of service is always somewhat of a disappointment contrasted with other Starwoods (and W particularly) properties. This time was a particular disappointment because rather than traveling alone, we had our moms for a weekend getaway. We paid for a room with two queens (a... More

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London
Contributor
19 reviews 19 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Hi - I've stayed at this hotel previously in one of the standard rooms which was like a large broom cupboard. This time I upgraded to what W called a "Spectacular Room". It's still a small rooms compared to other hotels with a tiny bathroom. Having said that I was travelling on my own so it was fine. The rooms... More

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Sydney, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

I booked the W New York after hearing some great feedback about other W hotels and resorts, so was very excited about this stay, though I don't think this hotel is up to the W Hotel chains reputation. The location of this hotel is sensational! Super easy access to the 53rd street train station that can take you - pretty... More

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Mammoth Lakes, California
1 review
5 of 5 stars Reviewed 5 days ago NEW

We love this hotel. The location is in great to access most other NYC areas. The staff are all smiley friendly people. Comfortable rooms. We choose the W hotel whenever possible. We have stayed at the W Union Square too. I like the Lexington location better.

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LOS ANGELES
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I think if you are alone and have no other place to stay, this hotel works, but otherwise its not good. The small spaces don't work for two people with luggage getting ready for business, there are no outlets for us, and the beds aren't super comfortable. We did not spend much time in the room this trip, but its... More

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Houston, Texas
Top Contributor
56 reviews 56 reviews
51 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed 1 week ago

A cozy queen room was reserved for me. Having stayed at this W before, I was totally prepared for what a "cozy queen" room really means: a super tiny room. Now, for one person staying two nights and as long as your expectations are properly tempered, the room size is not a big deal. I selected this particular W because... More

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GMAnnaM, General Manager at W New York, responded to this review

Hello TripTex, Thanks for your feedback and choosing us again for your recent trip to New York. While I’m glad to hear that you enjoy our amenities and your interactions with our talent, I must apologize for the cleanliness of your WC counter. I have shared your comments with our Style team so they can address this issue. Also for... More

Barueri, SP
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Very modern hotel. with great service. The rooms are very small and can be a problem for long stays. The hotel is on Lexington avenue and can be a bit far from the west side. It's very close to a subway station that serves the #6 train.

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GMAnnaM, General Manager at W New York, responded to this review

Hello DsBarros, Thanks for your review. I’m glad to hear that you were comfortable in the hotel and enjoyed the service our talent extended to you. We’re always happy to help with whatever you need, whenever you need it! We are located in Midtown East, but our guests can easily access the West side through the crosstown bus or E... More

Toronto, Canada
Top Contributor
59 reviews 59 reviews
35 hotel reviews
164 helpful votes 164 helpful votes
5 of 5 stars Reviewed 1 week ago

As an SPG Gold member, I got a free upgrade to the very spacious Studio Suite. My husband and I were very happy about our room on the 15th floor facing the inner courtyard. Only at around 4:30 pm on a Friday that we could hear the loud construction noises for about half an hour, otherwise it was very quiet... More

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GMAnnaM, General Manager at W New York, responded to this review

Hello Wismergirl, Thank you for taking the time to provide us with your feedback on your recent stay with us. I’m happy to hear that you enjoyed the upgrade provided to you and had the opportunity to take advantage of our great location in the heart of Manhattan! I do apologize, however, for any inconveniences you experienced because of the... More

Miami
Contributor
19 reviews 19 reviews
10 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Beautiful modern hotel, but rooms are super tiny and they really need to work on maintenance. I traveled with 2 co-workers and the three of us have rooms with dirty walls. I guess that people bounce their luggage with the walls because the rooms are very small. My bathroom was a little dirty, which is totally unacceptable. Receptionist staff was... More

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GMAnnaM, General Manager at W New York, responded to this review

Hello toteMiami, Thanks for your review. Please accept my sincerest apologies for the condition of your guestroom and the unfriendly service you received at the bar. I know that this is not what you expect when you come to rest and relax with us, and I’m truly sorry that this happened. We are always looking to improve the guest experience,... More

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Hotel Summarization (Beta)

What travelers say

  • Great location(47)
  • Very nice(35)
  • Times Square(25)
  • Bliss spa(24)
  • Room service(21)
  • Grand Central(13)
  • Rooms are small(7)
  • Staff member(7)
  • CUSTOMER SERVICE(6)
  • Small room(4)

Additional Information about W New York

Address: 541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — W New York 4*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Starwood, Expedia, BookIt.com, Tingo, Travelocity, Priceline, Hotels.com and Otel so you can book your W New York reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington

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