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W New York Hotel, New York City

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W New York

4.0 of 5
541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022
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W New York
346 traveler photos
Ranked #262 of 435 hotels in New York City
3.5 of 5 stars 2235 Reviews
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2,235 reviews from our community

Traveler rating
    638
    657
    412
    275
    253
See reviews for
Families
189
 
Couples
765
 
Solo
259
 
Business
575
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Chicago, Illinois
1 review
“Above and Beyond by Derron”
5 of 5 stars Reviewed May 15, 2013 NEW

Let me start by telling you that I have been a loyal SPG member for 5 years. With all my travel for work I have stayed in every major city at a W or Westin property. So to say I have been to many W's is an understatement I was even married in one!! But the service I received today... More

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malibu
Top Contributor
52 reviews 52 reviews
5 hotel reviews
Reviews in 24 cities Reviews in 24 cities
8 helpful votes 8 helpful votes
“Good, but........”
3 of 5 stars Reviewed May 15, 2013 NEW

Stayed for one night this week. Room rate of $560 outrageous, but so was everywhere else in town this week because of the upfronts. Room very, very small but clean and well appointed. Long line at check in disappeared quickly because of friendly and efficient front desk staff. However, the petals fell off the rose with the bell staff --a... More

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See 12 more reviews by malibuirishmike for New York City
GMAnnaM, General Manager at W New York, responded to this review
May 17, 2013

Thank you for sharing with our online community. I am happy that our Welcome Desk was able to provide you with our signature W service, and I am truly sorry for the less than favorable encounter with our Ambassadors. I will certainly be sharing this information with the rest of my management team so we can address this appropriately. Please... More

Sparks, Nevada
Contributor
12 reviews 12 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“W”
4 of 5 stars Reviewed May 14, 2013 NEW

While this is a StarWood property I found the telephone staff to be rude, I was getting transferred to dead end extensions. But the Manager apologized and helped me so that made it a little better. I would recommend staying here, but I hope you have patience on the phone, because you will need it.

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review
May 17, 2013

Thank you for your review. Please accept my apologies for any rudeness encountered, as this is not typical of W and I will certainly follow-up with my team. With that being said, I am glad that my management team was able to resolve your concern. Please feel free to e-mail me at GMAnna.MacDiarmid@whotels.com when you plan on returning so we... More

mk
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Lovely place to stay”
4 of 5 stars Reviewed May 14, 2013 NEW

On our anniversary we treated ourselves and went to New York and stayed at this trendy hotel in Manhattan. Went you arrive there is a bar next to the reception desk and which turns into a lovely night spot. The room was nicely decorated with a modern touch and was well equipped and furnished. The only complaint was I couldn't... More

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GMAnnaM, General Manager at W New York, responded to this review
May 17, 2013

What a pleasure to read your review! Thank you for choosing W New York to celebrate such a special occasion. I am glad that you enjoyed our convenient location, the Oasis Living Room Bar, and the styling of our guestrooms. I will certainly be sharing your great feedback with the rest of the team as a reminder of what we... More

Boston, MA
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
42 helpful votes 42 helpful votes
“Exceeded our expectations. Great service makes it stand out.”
4 of 5 stars Reviewed May 13, 2013 NEW

We booked a "cozy" room in this hotel on Hotwire for $364 total for two nights (May 10 & 11) .When we found out it was the W at 50th and Lex, we were a little apprehensive because the reviews were not so great. We needn't have worried. The location is excellent for what we wanted to do - museums,... More

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See 3 more reviews by PT1976 for New York City
GMAnnaM, General Manager at W New York, responded to this review
May 17, 2013

Thank you for sharing on TripAdvisor. I am thrilled that you enjoyed your W New York experience, and were able to take advantage of our complimentary Acura service! I will be sharing your wonderful comments with Jason, Lauren, and the entire W team! Please do not hesitate to reach out to me at GMAnna.MacDiarmid@whotels.com when you plan on returning. Thank... More

Chappaqua, New York
Senior Contributor
29 reviews 29 reviews
23 hotel reviews
Reviews in 11 cities Reviews in 11 cities
24 helpful votes 24 helpful votes
“Best stay of many at this W but that's not saying much”
3 of 5 stars Reviewed May 13, 2013 NEW

I am in NYC at least once a month, sometimes more. I usually use Priceline to book my hotels and have stayed at this particular W at least three times. My previous trips were less than satisfactory given the size of the room (minuscule). So it was with a great deal of remorse when I saw that the "W" had... More

Was this review helpful? Yes 1
See 17 more reviews by jsch3 for New York City
GMAnnaM, General Manager at W New York, responded to this review
May 17, 2013

Thank you for your review. Please accept my apologies for the inconveniences experienced and any disappointment with the location of your assigned guestroom. I will certainly share this feedback with the rest of the W team, and please do not hesitate to contact me at GMAnna.MacDiarmid@whotels.com so we can rectify your concerns immediately. Thank you again for bringing this to... More

Miami Shores, Florida
Top Contributor
60 reviews 60 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
“Great hotel”
4 of 5 stars Reviewed May 12, 2013 NEW

I've always enjoyed this W. Fairly, I haven't tried the other 3, if it ain't broke, don't fix it right? The staff is alway very welcoming and accommodating. Being in midtown is a huge convenience to most everything in NYC. You can walk to Times Sq, the theater district and some of the best shopping in the world on Park,... More

Was this review helpful? Yes
See 4 more reviews by BlkBetty for New York City
GMAnnaM, General Manager at W New York, responded to this review
May 14, 2013

Thank you for sharing on TripAdvisor! We love when our guests return with us, and it’s great to see that you enjoy our convenient location, and have taken advantage of our excellent Acura Service! Please reach out to us at GMAnna.MacDiarmid@whotels.com when you plan to return, and we hope to see you again soon! Thank you again. – Anna M.,... More

Chicago, Illinois
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“This is NOT a W Hotel. Total rip off. Hated it.”
1 of 5 stars Reviewed May 10, 2013 via mobile

Something is really wrong here. Another review said that this place shouldn't be called a W and they were right! We've stayed at the W Hong Kong, the W Seminyak and W Chicago Lakeshore. We travel quite a bit and choose W Hotels because we feel like we know what we're getting for our money. We cannot emphasize enough how... More

Was this review helpful? Yes 1
See 2 more reviews by royellis1973 for New York City
GMAnnaM, General Manager at W New York, responded to this review
May 17, 2013

Thank you for taking the time to complete a review online regarding your most recent stay with us. Our guest feedback is important to us as often times it may pinpoint an area of needed focus and attention. I have notified our team with your concerns so that we can ensure something like this does not happen again. Please do... More

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“Oh what a honeymoon.....”
5 of 5 stars Reviewed May 10, 2013 via mobile

Wow- where do we start? Well I think it has to be with Carmelle on reception, what a wonderfully personal friendly welcome, she was over the moon to be booking in a honeymoon couple. We were absolutely delighted with our mega room, very spacious. However please bare in mind post hurricane almost every hotel mid town is going through restorative... More

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review
May 14, 2013

What a pleasure to read your review! We are thrilled we were able to make an already momentous occasion even more special! I have shared your kind and gracious words with Carmen, Gloria, and the entire Whatever/Whenever team as a reminder of what we do best. Thank you again for sharing such wonderful feedback, and we hope we can welcome... More

Boston, Massachusetts
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
“Fantastic!”
4 of 5 stars Reviewed May 10, 2013

We went to spend a weekend in NYC and after looking around, we settled for the W on lexington street. Very convenient location. The hotel was buzzing at checkin time (around 3pm on a Friday afternoon) but the staff was very helpful. They took our luggage up for us, and greeted us with some champagne (ok, in plastic flutes, but... More

Was this review helpful? Yes 1
See 3 more reviews by FRS781 for New York City
GMAnnaM, General Manager at W New York, responded to this review
May 14, 2013

Thank you for your review! We are glad that you enjoyed the design of your guestroom, and that you were able to take advantage of our wonderful Concierge service. Please accept my apologies regarding the refrigerator, and In Room Dining experience, and I will be sharing this feedback with the rest of my team to rectify these concerns immediately. Please... More

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Hotel Summarization (Beta)

What travelers say

  • “Great location” (85)
  • “Very nice” (68)
  • “Bliss spa” (50)
  • “Times Square” (49)
  • “Room service” (47)
  • “Grand Central” (38)
  • “Rooms are small” (27)
  • “CUSTOMER SERVICE” (22)
  • “Very comfortable” (19)
  • “Staff member” (19)

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Additional Information about W New York

Address: 541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022
Phone Number:
Region: United States > New York > New York City
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Wheelchair access
Hotel Style:
#74 Romantic Hotels in New York City
#130 Luxury Hotels in New York City
#241 Family Hotels in New York City
Price Range: $$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
W New York Hotel is renovated with completely new rooms and suites. Located in the heart of midtown, offers travelers a perfect refuge - unwind at the Bliss Spa. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Starwood, Orbitz, Expedia, Priceline, Otel and Tingo so you can book your W New York reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel New York
w New York Hotel
w Hotel Lexington

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W New York
541 Lexington Avenue Between 49th St and 50th St
New York City, NY 10022
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