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4.0 of 5 Hotel   |   541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022 (Manhattan)
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59%
Ranked #322 of 451 hotels in New York City
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed 3 days ago
Bruce P Sydney, Australia
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2,712 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (391)
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English first
Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Great location. One block from the subway and close to reasonable restaurants. Don't be fooled by the room "titles"..... Prior to departing from Oz, we had upgraded our booking from the "Cozy" room to the "Wonderful" room....... On arrival the desk clerk asked if we'd like to upgrade to the "Spectacular" room. One look at the size of the "Wonderful"... More

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Miami
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 of 5 stars Reviewed 4 days ago NEW

Came to NYC for business/pleasure ended up getting booked into this W when I was suppose to be staying at the one in Time Square (trip advisor mistake) anyways I got more of a business feel out of this hotel everything was nice but the rooms could use a bit of help they were small and the door to my... More

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Toronto, Canada
Top Contributor
74 reviews 74 reviews
26 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Honestly don't understand alot of the negative reviews I've seen here. My wife and I stayed for 3 nights this past weekend and had an overall pretty flawless experience. This is a solid 4 star hotel. Got an amazing price for this stay on Hotwire. Check-in was great - Monica is a star - management take notice! Incredibly friendly and... More

Was this review helpful? Yes 1
Wooster, Ohio
1 review
2 of 5 stars Reviewed 6 days ago NEW

Plusses: Location. Did see the "Property Brothers" there. Breakfast, hash, was good, when we finally got it. Had to ask for water twice, got served white toast instead of whole wheat, single serve pitcher of cream for table of 8. Very understaffed for a reserved wedding brunch. Front desk: "You'll like the balcony." Balcony and window sealed for our protection.... More

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GMAnnaM, General Manager at W New York, responded to this review

Thanks for your review. My sincerest apologies for the inconveniences you experienced and the lack of concern extended to you during your stay with us. This is not typical of our hotel, and I am sincerely sorry for your experience. I will be sharing your comments with my management team so they can address your concerns immediately. Please reach out... More

Hempstead, New York
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The W stands for a luxury brand and thus you expect that level of service. My "cozy" room was a big closet. Bathroom sink drain backed up quickly and was a mess during shaving daily. Location is great and whiskey blu is a good spot in the lobby but something is missing since I first stayed here 4-5 years ago,... More

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Thank you for your feedback and choosing us again for your most recent NYC visit. Please accept my sincerest apologies for your disappointment with your guestroom size and the noise disturbances you encountered. I’ll share your comments with my management team so they can take a closer look at your concerns. Thanks again for your post. Please reach out to... More

Miami, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

My husband and I visited New York for the second time this past weekend and we had the most amazing experience at the W Hotel on Lexington Avenue. From beginning to end, service was first class and we were made to feel very special and welcomed by management and staff. First of all, the location can not get any better.... More

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Wow! Thanks for your gracious words and choosing us for your NYC escape. I’m so pleased to hear that you enjoyed your room and that you had great interactions with our talent. I will be sure to share your comments with my team as an example of the memorable service we aim to provide. Thanks again for your feedback. Please... More

Austin, Texas
Top Contributor
141 reviews 141 reviews
13 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 1 week ago

Just a hop, skip and a jump from a subway stop, great breakfast places, and shopping! Made walking to M&M World or Grand Central Station a breeze! Nearby breakfast locations: Ess-a-bagel or Paris Baquette or Comfort Diner (corned beef hash, lemon ricotta pancakes, or just standard pancakes - the best I've tasted ever!) Although a breakfast bar is set up... More

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GMAnnaM, General Manager at W New York, responded to this review

Thanks so much for your great feedback! I do apologize for any noise disturbances you may have experienced during your visit; however, I am pleased to hear you enjoyed your stay in New York and your experience with our hotel and talent. I will be sure to share your comments with my team as a reminder of what we do... More

Glasgow, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed in one of the cheaper rooms for 4 nights. Rarely used the hotel services as we were busy being tourists. However, the room was very nice, clean and met our needs. The concierge staff were all incredibly helpful and suggested some excellent places for dinner and to have drinks. The public areas were tidy and modern. We got... More

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Thanks for your post. New York is a big city, and fortunately, our central location gives our guests easy access to all that the city has to offer! I am glad to hear that you enjoyed your room and had a great experience with our Concierge talent. I am looking forward to sharing your comments with my team! Please write... More

Edinburgh, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Visited W New York. Stayed in a cozy room for 5 nights. The room was a good size and larger than expected based on other reviews. This hotel was in a quieter area of Manhattan (if that's possible!) in comparison to the W hotel on Times Square which was surrounded by building work. Hotel was clean, staff were all very... More

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GMAnnaM, General Manager at W New York, responded to this review

Thanks for your review and kind words about our hotel. I am happy to hear that you enjoyed your room and that you found our talent to be accommodating. I look forward to sharing your comments with my team! Please reach out to me at GMAnna.MacDiarmid@whotels.com before your next trip. Thanks again for your review, and we hope to see... More

Princes Risborough, United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I stayed at this W for two weeks recently with my husband Steve, who was here on business and I had the luxury of gate crashing his trip, so did. It's the third time I've stayed here - it's now Steve's hotel of choice when he's in NYC - and I love every time I've been but this trip was... More

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Wow! Thank you for you kind words and choosing us to be your home away from home when you are in New York! I am so pleased to hear that you enjoy your visits with us and your interactions with our talent. I can’t wait to share your comments with Jessie and our entire team as a reminder of the... More

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Hotel Summarization (Beta)

What travelers say

  • Great location(53)
  • Very nice(39)
  • Times Square(28)
  • Bliss spa(26)
  • Room service(22)
  • Grand Central(16)
  • Staff member(8)
  • Rooms are small(7)
  • CUSTOMER SERVICE(6)
  • Lexington Avenue(4)

Additional Information about W New York

Address: 541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — W New York 4*
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Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington

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The Hotel (42)

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style
#33 Green Hotel in New York City #41 Spa Hotel in New York City #158 Luxury Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
W New York Hotel is renovated with completely new rooms and suites. Located in the heart of midtown, offers travelers a perfect refuge - unwind at the Bliss Spa. ... more   less 
Number of rooms
693

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