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W New York

4.0 of 5 541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022
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W New York
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W New York
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2,931 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Coral Springs, Florida
Contributor
15 reviews 15 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

When traveling to certain cities, I have grown to understand certain things. In New York, Miami, Chicago, and in San Fran, small rooms are the norm. If you are shocked by the size, then you are spending too much time there and need to get out into the city. Like most metropolitan areas, space is a hot commodity and it's... More 

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello Drew9197, Thank you for staying with us last summer and taking the time to post your experience. I am very happy to hear that you enjoyed the hotel and your time in the city. I especially appreciate your kind words about my team! We are here for you 24/7 and are always happy to help with whatever you need.... More 

London, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

The negatives are comically small room, and had to wait more than 10 min to check in which is just very bad. But rooms modern, gym great and open 24 hours. Given that location suits me for work I'll be coming back. And hotels generally in NY are poor. But it is not a great hotel. If location wasnt an... More 

Was this review helpful? Yes 2
GMAnnaM, General Manager at W New York, responded to this review

Hello VladimirMw, Thank you for taking the time to share your feedback. I am very sorry for the delay in your check-in and your disappointment with your guestroom size. I’m glad to hear that you will be returning, and I’d be happy to help ensure that you will be in a room that you will be comfortable in. When you... More 

London, England, United Kingdom
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 1 week ago

I found the aircon/heating quite noisy during the night. For business though it was perfect. My rate included wifi which was great - make sure yours does too. It's speedy and reliable. Good staff, fast reception area & handy location for both work & pleasure!

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GMAnnaM, General Manager at W New York, responded to this review

Hello Lou_lou_w78, Thank you for your post! I’m glad to hear that you enjoyed your stay and were able to both work and relax at the hotel during your visit. I am sorry, however, for the noise from the air conditioning unit. I’ll pass your feedback on to our Engineering team so they can take a closer look at this... More 

Tampa, Florida
1 review
5 of 5 stars Reviewed 1 week ago

I just enjoyed my first stay at the W. The hotel was clean and well appointed; however, the service was exceptional. Even the door man, Derron McBride went out of his way to make my trip extra special. A warm smile and excellent service goes a long way. I'll be back.

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Hello WorkTraveler14, Thank you for giving our hotel a chance and posting about your experience! I’m delighted that you enjoyed your visit with us! Your kind words for Derron and my talent are much appreciated. I am looking forward to sharing your comments with them as a reminder of what we do best. We are excited to have you back... More 

New York City, New York
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

A nice hotel in the business district. Easy access to the subway lines which are across the street. The rooms are small but comparable to other NYC hotel rooms. The W New York usually has the best pricing compared to other W hotels in NYC so if you find a deal you should definitely book here. The location is not... More 

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GMAnnaM, General Manager at W New York, responded to this review

Hello ilovenyc19, Thank you for posting. I appreciate you giving our hotel a chance for your visits to New York, and I am glad to hear that you enjoy our hotel and our great location in Midtown East. We love our location as we have easy access to everything. We hope that you will choose us again for your next... More 

Toronto, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

I stayed here with some friends and like always I have never been disappointed. The location of the hotel is great and the staff is extremely helpful. This is my number once choice when I come to NYC.

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello Jlobou, Thank you for your post and for continuing to choose us for your visits to New York! I’m delighted that you enjoy our hotel and find our talent to be helpful. I’m looking forward to sharing your comments with them! You are always welcome at W New York, and we hope to see you and your friends again... More 

Frederick, Maryland
Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Unfortunately this hotel does not live up to the hype. To start it is pricey for what you get. We were originally booked in a cozy room but decided to upgrade to a spectacular room because the square footage was small in the cozy. Even with the upgrade two sizes up the room still felt like a shoebox. From the... More 

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Hello Nigel C, Thank you for posting about your recent stay with us. My sincerest apologies for the cleanliness and condition of your guestroom. It sounds like you were not able to rest comfortably, and I am truly sorry for that. I wish we had been able to address the issues in your guestroom before you arrived. Please rest assured... More 

New York City, New York
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This review is quite late (I've been busy!), but we had our wedding at the W Hotel in Midtown East. The entire staff -- from the front desk to the coat check to the servers -- went well above and beyond the entire weekend to ensure every single detail was perfect for us. In fact, some of my friends commented... More 

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello redtravels23, WOW! Thank you for taking the time to share your review with us. We were honored to play a part in your special day, and we couldn’t be happier for you and your husband. I’m excited to share your comments with my team! We hope that you will stay with us again for your next NYC escape. Please... More 

Region of Waterloo, Canada
Senior Contributor
25 reviews 25 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had a great time at the W on Lexington. Upon check-in, we were given some drink vouchers which was a very nice gesture. Our room was small, but very large for NYC standards. Clean, comfortable, and a well stocked mini bar. Excellent.

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello Stephanie L, Thank you for sharing your feedback! We were more than happy to help you celebrate your birthday, and I’m glad to hear that you enjoyed your visit! You are always welcome at W New York, and we hope you will be back again soon. When you are planning another trip, please reach out to me at GMAnna.MacDiarmid@whotels.com... More 

Shoemakersville, Pennsylvania
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My wife had an annual business trip and being SPG members, we are loyal to the SPG family of hotels. First (and last) time at this W. Rooms are pretty much closet size. Like they say in real estate, cozy = small. Now I know there's not a whole lot the staff can do about room sizes, it's how the... More 

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello Ckline, Thank you for posting about your experience. I’m sorry to hear that you were not able to rest comfortably during your visit. Most of all, I am disappointed to learn of your experience with our Door Ambassadors. I apologize that you did not receive any assistance when trying to hail a cab. This is not acceptable, and I’ll... More 

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Hotel Summarization (Beta)

What travelers say

  • Very nice(23)
  • Great location(18)
  • Bliss spa(12)
  • Times Square(11)
  • Room service(10)
  • Rooms are small(7)
  • CUSTOMER SERVICE(6)
  • Staff member(5)
  • Grand Central(4)
  • Small room(4)

Additional Information about W New York

Address: 541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — W New York 4*
Number of rooms: 693
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Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington
Hotel Style:
#39 Spa Hotel in New York City
#50 Green Hotel in New York City
#165 Luxury Hotel in New York City

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Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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