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W New York

4.0 of 5 541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022
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W New York
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W New York
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2,780 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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1 review
4 of 5 stars Reviewed yesterday NEW

Just come back from a short 4 day trip to Nyc. W hotel great location although too near to 5th avenue and Bloomingdales for my purse. Brilliant service in the main hotel bar , although prices of drink are abit steep compared to bars and restaurants round the corner. We had a mega room which was ideal for our party... More

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Singapore, Singapore
Top Contributor
58 reviews 58 reviews
19 hotel reviews
99 helpful votes 99 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Let’s jump straight to the conclusion – this is not a place I would stay again nor is it one I would recommend to anyone, for one simple reason – under the pretense of manufactured hype so very associated with the W brand, the fundamentals of a decent hotel’s stay are missing – the air conditioning is astonishingly loud (to... More

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Hello Apactraveller, Thank you for providing us with such detailed feedback regarding your stay with us. On behalf of our entire team, please accept our apologies again for the inconveniences you experienced and the lack of attention extended to you during your stay. I certainly understand your frustrations, and I am truly sorry that we were unable to exceed your... More

Aruba
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Great location and helpful staff... Only a few minutes walking distance to the Chrysler Tower and Central Station. Just outside the door you can get into the hup on hup off bus services.. Rooms require some update. In general, great for a short stay !!

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GMAnnaM, General Manager at W New York, responded to this review

Hello Carloslpz, Thanks for your review! I’m glad to hear that you enjoyed your short but sweet stay with us! I’m very happy that you found our talent to be accommodating. They are a fantastic team, and I’m looking forward to sharing your comments with them. Please stay with us again during your next visit to New York and feel... More

1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The rooms we stayed in were well proportioned and clean. The decor of the hotel is very dated and in some parts crumbling. My bathroom had taps that would fall off. The worst aspect of the room was the jet engine like sound of the air conditioner. We were a party staying in 3 rooms and all of us could... More

Was this review helpful? Yes 2
GMAnnaM, General Manager at W New York, responded to this review

Hello Siddharth P, Thank you for your post. My sincerest apologies for the condition of your guestroom and the noisy air conditioner you encountered. This is certainly not the experience we want to provide our guests, and I’m very sorry that you were not able to rest comfortably during your stay with us. Please rest assured that I have already... More

London, United Kingdom
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I am a regular guest of W all over the World but I have to say this one does test my loyalty. Seems tired compared to the normal W standards and the rooms are even smaller than normal ! Staff have the normal New York efficiency and friendliness. Check in efficent etc Restuarant is fine and food good quality but... More

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GMAnnaM, General Manager at W New York, responded to this review

Hello WillTBR, Thanks for your review. I am glad that you chose us for your recent stay in New York, but I’m very sorry to hear that we were not able to exceed your W expectations during your visit. I appreciate your feedback regarding the design aspects of our hotel, and I’ll share your comments with my team to take... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

The hotel lobby is very modern looking and the hotel itself is in a great location, just a few blocks from time square and a number of tourist attractions. The area is very safe and central, without the hustle and bustle of the main square. The W is an older hotel (being the first W ever), with smaller rooms. There... More

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GMAnnaM, General Manager at W New York, responded to this review

Hello Zrizvi, Thank you for your review. Our apologies again for the deficiencies in your guestroom. I’m very sorry that these issues were not addressed before your arrival. I appreciate your kind words about Nick and our talent. They do everything they can to ensure the comfort and satisfaction of all of our guests! We’d be happy to welcome you... More

New York City, New York
Top Contributor
54 reviews 54 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 1 week ago

Asked for a quiet room and the receptionist changed my room to a room facing Lexington Avenue! Unbelievable. I complained and then was moved to a room facing the court yard. Unfortunately, in the room the air con was very noisy... Noisier than Lexington in the other one. All rooms are tiny. All in all, not worth the money -... More

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello Timinguy, Thanks for your feedback. I’m very sorry for the noise disturbances you encountered and for the inconvenience of having to move rooms. It sounds like you were unable to rest comfortably during your stay, and I’m truly sorry that this happened to you. I’ll be sharing your feedback with my teams so they can address your concerns immediately.... More

London, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

stay 4 nights good deal on internet, in the end the bill was wrong and the manager had to come to sort the problem out. No apologies, very unfriendly. Not appropriate guest treatment for a hotel in this category. Overall rooms were clean (bathroom wall difficult to clean and full of splashes - probably toothpaste and so on). Good housekeeping... More

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello John, Thanks for your post. We were happy to welcome you to the hotel and help you celebrate your honeymoon. My apologies for the billing error and the unfriendly service that you received at the Welcome Desk. This is certainly not typical of our hotel, and I’m sorry this happened. I appreciate your feedback regarding the cleanliness and design... More

Metuchen, New Jersey
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

A stunningly designed, conveniently located, escape from the bustling city. Impressed from the overall impression down to the small details. Friendly, professional staff. Well-maintained common areas, including the bars. Individual rooms are lovely. A wonderful visit.

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello MissKrissy2007, Wow! Thanks for choosing us for your recent trip to New York and sharing your great feedback! I’m delighted that you enjoyed the cool design and vibe of the hotel. Most of all, I’m happy that you found our talent to be helpful and accommodating! Our team is passionate about creating memorable experiences for all of our guests,... More

Los Angeles, California
Reviewer
5 reviews 5 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for a long business trip. Favorite things: The cleaning man on my floor always said hello and told me to have a great day, and also there was always cool, fruit-infused water available in the lobby--those little details add up over a long trip. Gym is nice as are beds and housekeeping service. I did have the... More

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello Louise G, Thanks for your post! I’m sorry again that you were disturbed during one night of your stay, but I’m very happy to hear that you enjoyed the rest of your visit with us! Sounds like you were able to experience FIT and In-Room Dining as well! We were honored to serve as your home away from home... More

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Hotel Summarization (Beta)

What travelers say

  • Great location(46)
  • Very nice(34)
  • Bliss spa(24)
  • Times Square(23)
  • Room service(19)
  • Grand Central(13)
  • Rooms are small(7)
  • Staff member(7)
  • CUSTOMER SERVICE(6)
  • Small room(4)

Additional Information about W New York

Address: 541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — W New York 4*
Number of rooms: 693
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Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington

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