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W New York

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541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022
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1 room 1 guest
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W New York
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3,187 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (530)
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Sydney, Australia
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed yesterday NEW

I've travelled from Australia to New York for business 3 times in the last 2 years and each time I've stayed at the W Hotel. Whilst the rooms are a little small, dated and the bathrooms are worn (the grooved design of the wallpaper does not appear to be too practical for cleaning) the service has always been very decent,... More 

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Cornelius, North Carolina
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The room was a nice size-comparable to other NY hotel rooms. Shower had great water pressure. Bathroom had minimal counter space. Nice sized closet with plenty of hangers. Comfy bed and great AC. This location is an older W, but well maintained. I'd stay again. Be sure to close the curtains when changing. Creepers live across the street ;)

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San Francisco, California
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

W never disappoints. Although the rooms are a bit outdated, still clean and comfortable. Room size was decent in NY standards. Bathroom was ok, nothing compared to other bathrooms Ive seen at W's. Overall, it is excellent location for me since its in downtown but not at the heart of the tourist crowd. Wifi is not free but they refund... More 

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 days ago NEW

Very disappointing stay. This joke was dirty and kept up well at all. Not up to standards at all. It was so bad that my boyfriend and I had to change rooms due to poor Ayer pressure in the bathroom. After we were apparently upgraded problems just the towels seemed fluffier there still continued to be problems with the water... More 

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Hello Donna S., Thank you for posting about your stay. I am very disappointed to read about your experience, and I am very sorry about the condition of your guestroom. This is certainly not typical of our hotel, and I regret that this happened to you. I’ll be sharing your comments with my team so they can look into your... More 

Colorado Springs, Colorado
Level Contributor
154 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

The location is ok, the rooms are typical NY small. This W just doesn't have that "cool" feel that some of the other "W"'s feel. Their service was ok, even though they tried to get me to sign up for SPG without realizing I was already platinum. Stay here if it is cheap, not to get a great W experience

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Hello David Y, Thank you for your feedback. I’m very sorry to hear about your disappointment with your stay and that we failed to recognize your Platinum status. I apologize that the room did not exceed your expectations. We do have various room types at the hotel, and I hope you will consider giving us another chance at welcoming you... More 

Alexandria, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

We stayed at the W for a weekend. Our room was as advertised - very small - but we knew that and paid accordingly. We got a pre-paid rate which was reasonable. I would not pay the rack rate to stay here though because I don't think it's worth more than $200/nt. The staff was very friendly and the hotel... More 

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Hello Lemondog77, Thank you for your feedback. I apologize that the room did not exceed your expectations, and was not up to our standards of cleanliness. I hope you may consider giving us another chance at welcoming you back in the future. If you decide to return, please reach out to me directly at GMAnna.MacDiarmid@whotels.com so I can help ensure... More 

Los Angeles, California
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I stayed here for in August for two nights with my husband (who normally stays here for work), and like others, I also found the standard rooms to be on the smaller side. However, our room was also clean, comfortable and well-appointed considering the space limitations. Generally speaking, I have always found hotel rooms in NY to be smaller, but... More 

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Hello RVD_LAX, Thanks for continuing to choose us for your NYC visits and for sharing your experiences. We are honored to be your home away from home, and we truly value your loyalty. We offer many different room categories at the hotel, but being in Midtown Manhattan our views are somewhat limited. You are always welcome at W New York,... More 

New York City, New York
Level Contributor
38 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

This hotel staff are very poorly trained. Rooms are 3rd class and lobby check-in is horrible. Lobby bar looks good and most of the guest sitting in the lobby bar are not hotel guests. If you are going with family this is not hotel to stay. Breakfast in the lobby area restaurant is very poorly managed and staff do not... More 

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GMAnnaM, General Manager at W New York, responded to this review

Hello Ravi B, Thank you for your review. Please accept my sincerest apologies for the inconvenience that you encountered in Oasis during your stay. Would you kindly contact me at GMAnna.MacDiarmid@whotels.com with your reservation details? I want to ensure that my team takes a look at the air conditioner in the room you stayed in and make a note of... More 

Sepulveda, Spain
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 1 week ago

I don't get the attraction or hoopla of this hotel. I know it's famous, the first W hotel anywhere, but honestly it is very disappointing. The staff is moderately disinterested, the rooms are VERY tiny, and the hotel doesn't have a lot of the fun features that the other W hotels have (like the glowing elevators). The location is OK,... More 

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello Drew, Thank you for your feedback. I’m very sorry to hear about your disappointment with your stay. I apologize that the room did not meet your expectations, and was not up to the standard that you have come to expect. We do have many types of rooms available at our hotel, and I hope you will consider giving us... More 

Whangaroa, New Zealand
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Friendly and very helpful.Opportunity to up grade to king size room for xtra $20,given complimentary American breakfast which is substantial,also free wifi. One gripe is ,noisy air conditioning David the concierge was very helpful and also recommended a wonderful Japanese restaurant. Thoroughly recommend it

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Hello Vickie C, Thanks so much for sharing your feedback with us! I truly appreciate that you enjoyed your stay and the kind words about David. Our goal is to create memorable experiences for our guests, and I am excited to share your comments with them as a reminder of what we do best! You are always welcome at W... More 

Hotel Review Summarization

What travelers say

  • Very nice(14)
  • Great location(12)
  • Bliss spa(9)
  • Room service(6)
  • Times Square(5)
  • Small room(4)
  • Rooms are small(4)
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The Hotel (17)

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighborhood
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