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W New York

4.0 of 5 541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022
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W New York
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W New York
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2,819 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Saint Augustine, Florida, United States
Top Contributor
58 reviews 58 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed yesterday NEW

I was recently in NYC for business and I was booked to stay at the W. The receptionist was very helpful and answered all of my questions with a smile. When I entered my room I was amazed at how small it was and the fact that it cost $460/night. I could not even squeeze between the end of the... More

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Austin, Texas
Senior Contributor
47 reviews 47 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed here for 3 nights over a weekend trip to NYC. The location is great, fairly close to Central Park and Bryant park. Even though we paid for a "spectacular room", the room (esp. the bathroom) was fairly small and nothing extraordinary. The service is ok, but not great. The bar downstairs is pretty nice.

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McDonald, Pennsylvania
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 2 days ago NEW

I am so surprised by the negative reviews for this hotel! My college roommate and I stayed here during a girl's weekend to NYC. The hotel is centrally located, CLEAN, hip, and quiet! The room was small but not as small as I was expecting from other reviews. What are you expecting in NYC? Our room was also very quiet!... More

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Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 of 5 stars Reviewed 1 week ago NEW

I was staying at this hotel few years back and came back this year, both times on a business trip. Rooms look dated due to high guests turnover. The lowest 2 types of rooms' sizes are really tiny and claustrophobic. My stay was "saved" by one of the managers who managed to move me into a bigger corner room. It... More

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GMAnnaM, General Manager at W New York, responded to this review

Hello Tamara, Thanks for your review and returning to us for your recent trip. I apologize for your disappointment with your guestroom size, but I am happy to hear that my team was able to move you to a new room. We definitely wanted you to be comfortable during your long stay with us. Thanks again for your post. I... More

Boston, Massachusetts
Top Contributor
56 reviews 56 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The staff was extremely attentive and helpful. They reached out before my stay and asked for any special needs. After a brief discussion with the manager, I was upgraded to a Fantastic Suite, with one bedroom.The staff reached out on a few occasions during my stay to see if I needed anything else, and they quickly printed my boarding pass... More

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Fremantle, Australia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Landed on Friday night, and staff could not be more helpful. Directed me to a restaurant at midnight, helped me make a spa booking and NOTHING was too hard. great place to stay in NYC - fantastic location in the city.

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Hello Blair T, Thanks for sharing your experience! It’s music to my ears to hear that you enjoyed your interactions with our talent. We are here for you for WHATEVER/WHENEVER, and we are always happy to assist. I am looking forward to sharing your comments with my team. When you are ready to return, please reach out to me at... More

San Francisco, California
Top Contributor
80 reviews 80 reviews
22 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 1 week ago

This is a nice hotel, but nothing amazing. I expected more from the W brand in NYC. The rooms are decent sized, but I expected more for the price. The location is very good. The breakfast bar is very small with limited selection.

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GMAnnaM, General Manager at W New York, responded to this review

Hello Ratsko S, Thanks for staying with us during your last New York trip. I appreciate your feedback, and I’m very sorry that we were not able to exceed your expectations. Please rest assured that I will be sharing your comments with my team so we can take a closer look at your concerns. I hope that you will consider... More

Atlanta, Georgia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

I've visited numerous W Hotel properties and had great experiences overall. This was my 2nd visit to this specific property. My first had been a while back and while most of the visit was good there were some bumps and the manager was good to followup and apologize and ask me to visit again and be sure to let her... More

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GMAnnaM, General Manager at W New York, responded to this review

Hello Adam, Thanks so much for your kind words! We were more than happy to welcome you and your friend back for a weekend in New York, and I’m happy that you enjoyed your stay. I’m lucky to work with a great team, and I am looking forward to sharing their comments with them as a reminder of what we... More

Hong Kong, China
Contributor
11 reviews 11 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed at this W hotel several years ago for 8 nights. Location: The location is pretty central, and that's probably where the good points end. Room - tiny, we live in Hong Kong and are used to small hotel rooms but this was beyond a joke. At least it was clean but it seemed rather dated. Not much of a... More

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GMAnnaM, General Manager at W New York, responded to this review

Hello Trish Y, Thank you for taking the time to post about your last stay with us. Please accept my sincerest apologies for your disappointment with your guestroom and the service you received during your visit. I’m disappointed to learn that you did not feel like a valued guest. This was not our intention at all, and I am truly... More

London, United Kingdom
2 reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 1 week ago

I hardly ever complain about places but two things here get my goat. 1. Opening for breakfast is not until 8am (weekend) due to event diners. Very strange, if you're an international traveller and working through time zones you're not allowed to eat till then. What makes it worse is you can see other people eat. Instead you can have... More

Was this review helpful? Yes 2
GMAnnaM, General Manager at W New York, responded to this review

Hello James L, Thank you for posting about your experience. I am very sorry for the inconvenience that our B&F operating hours caused you during your stay. I appreciate and understand your frustration, and I’ll be sharing your comments with my team so we can take a closer a look at your concerns. We do have complimentary coffee makers available... More

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Hotel Summarization (Beta)

What travelers say

  • Great location(40)
  • Very nice(31)
  • Bliss spa(23)
  • Times Square(21)
  • Room service(16)
  • Grand Central(12)
  • Rooms are small(7)
  • CUSTOMER SERVICE(6)
  • Staff member(5)
  • Small room(4)

Additional Information about W New York

Address: 541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$
Hotel Class:4 star — W New York 4*
Number of rooms: 693
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Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington

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