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W New York

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541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022
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W New York
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W New York
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2,951 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Copenhagen, Denmark
Top Contributor
64 reviews 64 reviews
44 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

As we only had a couple of days in New York, W hotel is a perfect alternative due to it's great location only a couple of 100meters from 5th avenue and relatively close to central park. The service is good ans the rooms are definately ok compared to other hotels in the same Price range on Manhattan.

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Austin, Texas
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

We stayed here during the NY NOW gift show. It was a good location for the shuttle. The rooms were pretty standard. The staff was fine, but not going that extra mile. The breakfast bar was quick and easy, but there was a great diner around the corner. If you need this location, this hotel will work fine.

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Melbourne, Australia
1 review
5 of 5 stars Reviewed 1 week ago NEW

Wow!... From the moment i walked in the Service i recieved from Check in was just quality. He went above and beyond to make sure our stay was comfortable and that we were happy. He upgraded our room and upgraded our room package which was fantastic. Our room was perfect for us and so comfortable. Room service was so amzing... More 

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London, United Kingdom
Top Contributor
72 reviews 72 reviews
45 hotel reviews
68 helpful votes 68 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Excellent location. Splendid lobby area. Nice bar. Unfortunately my room was quite disappointing: good looking and very clean, but really tiny, quite noisy from the corridor noise, and equipped with the smallest bathroom I have seen in years in a hotel. I know that this is New York, but in this price range one would be expect better than that... More 

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GMAnnaM, General Manager at W New York, responded to this review

Hello PPMAAVM, Thank you for choosing us for your recent trip to New York and taking the time to share your experience. While I am glad you enjoyed your stay and found our talent to be helpful, I am very sorry for your disappointment with your guestroom size and the noise disturbances you encountered. It sounds like you weren’t able... More 

edinburgh
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I emailed the hotel before our visit to inform them it was my 50th Birthday and my Daughter's 21st and our first time in New York. I received a reply promptly from both Anna M and Mr. David Nichols. David told us he had given us a complimentary upgrade, which we were very happy about. From the moment my Daughter... More 

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GMAnnaM, General Manager at W New York, responded to this review

Hello Amanda_Carlyle, WOW!! Thanks so much for sharing your experience. We were delighted to take part in the celebrations with your family, and I am glad you enjoyed your stay. You are most welcome for the upgrade and chocolate covered strawberries! I appreciate your kind words about my team as well. I’ll be sharing your feedback with the entire W... More 

Cleveland, Ohio
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Hotel has aged well. Room was small but clean and well maintained. Housekeeping was excellent. Only glitch was with door lock that required multiple trips to front desk before maintenance finally resolved issue. I would stay again.

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GMAnnaM, General Manager at W New York, responded to this review

Hello Ann-Marie M, Thank you giving our hotel a chance for your recent trip to New York and sharing your feedback. I’m glad you were comfortable in your room, but I am very sorry for the challenges you encountered with your door. I also appreciate your kind words about our Style team! They will for sure be excited to hear... More 

New York City, New York
Senior Contributor
34 reviews 34 reviews
27 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Checked in for a stay-cation here in NYC. Being a big fan of W's I've been wanting to see the ones in my own backyard. The service at this hotel is excellent! Every single staff member smiled and said hello throughout the stay. Erin at the front desk was great! Internet was fast, and as with every W, their beds... More 

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GMAnnaM, General Manager at W New York, responded to this review

Hello James_NY_NY, Thank you so much for choosing us for your NYC-staycation and posting about your experience. I appreciate your kind words about Erin and my team! It’s always great to hear about the great interactions our guests have with our talent. I do apologize, however, for your disappointment with your guestroom and breakfast experience. We are always looking for... More 

Cambridge, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Celebrating our daughters 30th birthday. Her long term wish was to celebrate in NewYork USA. Party of 8 in 4 rooms. We chose cosy. However could upgrade if you wanted a larger room with a bath. Which one couple did. The bar and reception area very well maintained and plenty of staff. Good atmosphere. We never sampled any of the... More 

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GMAnnaM, General Manager at W New York, responded to this review

Hello Alison C, Thanks for allowing us the honor of helping you celebrate your daughter’s 30th birthday. I am glad to hear that you enjoyed the visit and your time at Oasis lounge. It sounds like you really had the opportunity to take advantage of our great location in central Manhattan! As we have easy access to many restaurants, shopping,... More 

Montréal
Top Contributor
60 reviews 60 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

With W New York on Lexington you get a really good quality hotel, at a really good location. Being in the heart of Manhattan, you are near the subway, the Grand Central, and at walking distance of many attractions. There are more restaurants than you could try in a month in less than 5 minutes from the hotel. The rooms... More 

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GMAnnaM, General Manager at W New York, responded to this review

Hello Mederick A, Thanks for writing about your recent trip to W New York! I am very delighted to hear your praises about our hotel. We love our location in Midtown East, and I’m happy to see you explored around our neighborhood. It sounds like you were able to rest comfortably and enjoyed your interactions with my team! I can’t... More 

Jersey
Contributor
16 reviews 16 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 2 weeks ago

W Hotel wasn't quite what I expected. The lobby is lively and trendy, and the rooms small but comfortable. But I guess I was expecting more from the hotel itself - the bar area is noisy and crowded at peak times, and there is very little other common space to relax and enjoy. There are no coffee facilities in the... More 

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GMAnnaM, General Manager at W New York, responded to this review

Hello FreeTrader, Thank you for choosing us for your NYC trip and sharing you experience. While I am happy to hear that you were comfortable in your guestroom and that you enjoyed your interactions with our Concierge team, I do apologize for your experience with In-Room Dining and at HeartBeat. The inconsistent service you received is certainly frustrating. For future... More 

Hotel Review Summarization

What travelers say

  • Very nice(19)
  • Great location(15)
  • Bliss spa(9)
  • Times Square(8)
  • Room service(7)
  • Rooms are small(6)
  • Lexington Avenue(4)
  • Small room(4)
  • CUSTOMER SERVICE(4)
  • Staff member(3)
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Staying in Midtown

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Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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