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4.0 of 5 Hotel   |   541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022 (Manhattan)
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W New York
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Ranked #310 of 446 hotels in New York City
GreenLeadersBronze level
A recent review
3 of 5 stars reviewed yesterday
Bill S Swarthmore, Pennsylvania
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Swarthmore, Pennsylvania
Senior Contributor
46 reviews 46 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed yesterday NEW

Room was pleasant but very small. Almost no room between bed and radiator. Bath was clean but shower control was confusing. Staff was excellent. Lobby was pleasant but noisy. very quiet in room. Stayed in better New York hotels for the price

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Philadelphia, Pennsylvania
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Great midtown location on the east side. Every staff member I came into contact with was helpful and friendly. Hotel is old and room was small, but it was clean and nicely decorated in a modern theme. My room did not face traffic, which means it had no view, but it was also absolutely quiet. Comfortable bed. Bathroom was clean... More

Was this review helpful? Yes 1
Senior Contributor
36 reviews 36 reviews
36 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed one night. Small but nice lobby. Upgraded to a studio suite on the 15th views, with decent views. Comfortable bed with large room. Love the bliss products. Combo shower and bathtub. Great location. Pleasant and helpful staff. All good.

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Thank you for your review! It’s always a pleasure to read about our guests enjoying their W experience and our Bliss WC amenities! I have already shared your comments with the rest of my team, and please feel free to contact me at GMAnna.MacDiarmid@whotels.com when you plan to return. Again, thank you for your kind words, and we hope to... More

London UK
Senior Contributor
43 reviews 43 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Ok, so I've decided to start with the negatives first on this hotel purely because I think they are few and the benefits far outweigh them although they are hugely important when making a decision on where to stay in NYC. The rooms are teeny tiny, I've been to NYC many times and fully understand that most hotels have tiny... More

Was this review helpful? Yes 3
GMAnnaM, General Manager at W New York, responded to this review

Thank you for your feedback. My apologies for the noise level outside of your guestroom and any inconvenience this had caused. At the same time, it is great to read how we were able to WOW you for such a special occasion! I have already shared your comments with David and the rest of my team, and do not hesitate... More

Vancouver, BC
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 days ago NEW

I was booked into this hotel by my company for 4 days. The hotel looked nice online and when I got there was pretty much up to par with what you see in the photos. My flight arrived very early in the morning and when I checked in, they were kind enough to actually give me my room at such... More

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Thank you for your post. I am glad that you enjoyed your W experience, and my apologies for any disappointment in the size of your guestroom. I will share you message with the rest of our management team, and please feel free to write me at GMAnna.MacDiarmid@whotels.com when you plan a return trip. Again, thank you for your feedback, and... More

Lake Placid
Contributor
12 reviews 12 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

The room was on the 9th floor- yet you could hear outside noise.... people in the hallway .. very noisy. Elevator old & unsafe. Safety key card access to floors with room not working. All could access any floor, even non guests. Very dingy floors, dirty dishes & glassware in hallways from check in to check out. Rooms small &... More

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Thank you for your feedback. Please accept my sincere apologies for the poor experience and the inconveniences you had encountered. We take our guest feedback very seriously, and I have shared your comments with our Engineering team and I can assure you that our lifts are functioning as the safety and security of our guests is of utmost importance to... More

Seattle, Washington
Contributor
11 reviews 11 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

We were in town only for a few days, so it was super great to have such a great location in the middle of the city. The hotel helped make reservations for us and get transportation when needed. The room was more spacious than most other hotels we have stayed in in the area. Overall, a great visit to NYC.

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GMAnnaM, General Manager at W New York, responded to this review

What a pleasure to read your review! I am thrilled that you enjoyed your W experience and our convenient location in the heart of NYC’s Midtown East. I have already shared your kind words with my team, and do not hesitate to e-mail me at GMAnna.MacDiarmid@whotels.com when you plan to return. Again, thank you for your comments, and we can’t... More

Donnacona, Canada
2 reviews
4 of 5 stars Reviewed 1 week ago

Check in was efficient but not so friendly. I didn't get the smile & the service I was expecting for a W hotel. Room was small but it was fine as we were not going to NYC to stay in the room, even with the rain. We could walk to everywhere we wanted and the subway station was close. Overall... More

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GMAnnaM, General Manager at W New York, responded to this review

Thank you for your feedback. Please accept my sincerest apologies for the poor welcome and Living Room experience. I am happy to say that we have renovated our Living Room since your stay with us, and we hope to welcome you back to enjoy our new W design! Please do not hesitate to contact me at GMAnna.MacDiarmid@whotels.com when you plan... More

haddonfield, nj
Top Contributor
114 reviews 114 reviews
37 hotel reviews
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed here this past weekend and enjoyed our stay. I got a great deal on Priceline and was very pleased with everything. The room is very small and the placement of the widescreen and the bed make it very difficult to maneuver around the window side of the room. We also had a room facing into... More

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Thank you for your review. I am happy you that you enjoyed the styling of your guestroom, and our convenient location. I have already shared your message with the rest of the W team, and feel free to write me at GMAnna.MacDiarmid@whotels.com when planning a return trip. Again, thank you for you feedback, and we look forward to welcoming you... More

Queens
Top Contributor
65 reviews 65 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 1 week ago

I've stayed at several W's before and they were all unique, trendy, fresh, and fun with a great energy. That is something I've come to assume is standard at a W Hotel - well... NOT this one. There were men coming in with their pants hanging off making their underwear visible. I'm not a prude individual but there is just... More

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Thank you for your feedback. Please accept my apologies for any disappointment in your W experience. While we certainly try our best to cater to our many guests, it’s great to see that we were able to accommodate your request for a Jacuzzi especially given our limited availability of these room types. Do not hesitate to contact me at GMAnna.MacDiarmid@whotels.com... More

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Hotel Summarization (Beta)

What travelers say

  • Great location(64)
  • Very nice(47)
  • Bliss spa(34)
  • Times Square(31)
  • Room service(29)
  • Grand Central(22)
  • Staff member(10)
  • Rooms are small(7)
  • CUSTOMER SERVICE(6)
  • Mini bar(6)

Additional Information about W New York

Address: 541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#27 Green Hotel in New York City
#72 Romantic Hotel in New York City
#155 Luxury Hotel in New York City
#257 Family Hotel in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — W New York 4*
Official Description (provided by the hotel):
W New York Hotel is renovated with completely new rooms and suites. Located in the heart of midtown, offers travelers a perfect refuge - unwind at the Bliss Spa. ... more   less 
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Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel New York
w New York Hotel
w Hotel Lexington

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