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W New York

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541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022
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3,137 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Fairfield, Connecticut
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Clean spacious rooms! The bliss spa 49 is awesome! A little strange with no windows but very clean and filled with products to use. The bar in the hotel does a great martini as well. We have stayed here multiple times. Great location near grand central (walkable) and great value.

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello Lmr05006, Thank you for your post and staying with us again during your most recent trip to New York! I am glad to hear that you enjoyed your stays and were comfortable in the hotel. It sounds like you have had the opportunity to indulge at both BLISS and our Oasis Living Room lounge – I am so glad... More 

Sydney, Australia
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Check in staff seemed disinterested and paid the bare minimum of attention for check in. The rooms are very small and the queen room actually contained a double bed. The air con was jet engine loud and instead of keeping an even temperature it only kicked in once the room got too hot to sleep in. So you would wake... More 

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello Elansyd, Thank you for taking the time to write a review on your recent stay with us. I am very sorry to hear about your disappointment with your visit. It sounds like you did not receive a warm welcome and were not able to rest comfortably. I apologize as well for your experience with the WC amenities and at... More 

Groveport, Ohio
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The W Hotel was a nice clean, modern hotel in NYC. We arrived around 9:15 a.m. and I asked if it were possible for us to check in. The lady behind the desk looked and said she was upgrading our room, so she could check us in now. I was excited about what this upgrade may be, as I know... More 

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello Goldeyes86, Thank you for taking the time to write such detailed feedback on your stay. I am glad to hear that you enjoyed your visit and were comfortable in the hotel. I am sorry, however, for your disappointment regarding the upgraded room. I understand how this could be frustrating, and I apologize that this happened. I do hope that... More 

Miami, Florida
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed a the W New York for 2nights. I found a great deal on Hotwire. I'm actually moving to NY in September so I was apartment hunting. This was a great hotel to get back after a LONG, EXHAUSTING day of viewings. It's very central with good subway lines just down the block. Beds are fantastic, like most Starwood... More 

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GMAnnaM, General Manager at W New York, responded to this review

Hello Jenny M- Thanks so much for posting a review. Congratulations on your move to New York! I hope that you had success while apartment hunting. I truly appreciate your kind words for the hotel, and I am glad that you were able to rest comfortably during your visit. We do have a very convenient location which allows our guests... More 

Chorley
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Lovely hotel, great location, really comfortable beds, but our stay was completely overshadowed by the huge amount of tax & service charge on their room service. Me & my daughter had been walking round all the tourist attractions & at the end of the day our feet were killing us so we decided to go back to the hotel, chill... More 

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello Gillian D- Thank you for sharing your feedback with us. I am glad that you and your daughter had a nice trip to New York and were comfortable in your room. I am sorry, however, that you were not informed about the tax and service charges associated with In-Room Dining orders. The tax and charges are noted on the... More 

Travelers are raving about these New York City hotels

Dubai, United Arab Emirates
Level Contributor
114 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We travelled as a family 2nd-6th July and I can't fault the W. Our family room was huge for a NY hotel room, and a birthday cake was waiting for our 13 year old's birthday. A fabulous touch. The housekeeping was excellent and the staff were extremely helpful especially concierge whom we pestered constantly with questions as it was our... More 

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello Fionascot_11- Thanks for choosing us to help you celebrate and taking the time to share your experience with us! We were so happy to have you and your family, and I am glad that you enjoyed your visit. Thank you for your kind words for our Style and Concierge teams. I’ll be sure to share your comments with them... More 

Minneapolis, Minnesota
Level Contributor
88 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I stay at a lot of W Hotels and this was one of my worse experiences. The service by the staff was very inconsistent. The bar wait staff was terribly slow and seemed very uninterested in providing good service. The hostess in the restaurant was so bad and unfriendly that we didn't want to return. On the other hand, some... More 

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello Jay, Thank you for posting about your stay with us. My sincerest apologies for the inconveniences and challenges you encountered. This is not typical of our hotel, and I regret that this happened. I understand that my Guest Services Talent Coach Rachelle has been in touch with you. I appreciate you taking the time to provide us with additional... More 

San Mateo, California
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 1 week ago

Had an unremarkable stay here. Honestly, it's really a hotel of style over substance. The rooms are nothing special, small and a bit worn out to be honest. I was in a queen room, and I wish I had a tape measure to measure the size of the bed. It is my understanding that a queen sized bed should measure... More 

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello Jkingsle- Thank you for posting your comments. I am very sorry to hear about your disappointment in your stay. It sounds like you were not able to rest comfortably, and I apologize for that. Would you kindly forward me the details of your reservation? You can write to me at GMAnna.MacDiarmid@whotels.com. I’d like our Engineering team to check the... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Yes, rooms are kind of small but if you are alone and on a business trip, it is kind of ok. The good thing is that they have free wifi now. The staff is friendly and my room was quite clean. Even if I stayed just in front of the elevator and the ice machine, I was not disturbed by... More 

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello Astor H, Thank you for taking the time to post! I am glad that you enjoyed your visit and were comfortable in the hotel. Our goal is to provide our guests with an oasis in the middle of the hustle and bustle of NYC, and I am happy that you rested well. Complimentary Wi-Fi is offered to all of... More 

1 review
5 of 5 stars Reviewed 1 week ago

I've been staying at this hotel regularly for several months and have to say the staff are second to none. Always pleasant and professional and have taken excellent care of me each and every week. The Oasis lounge is comfortable, serves great food and drink and my colleagues and I are welcomed like family by Elez there every time. He... More 

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Hello Serge P, Thanks for choosing W New York for your recent trip to the big apple and writing about your experience! I’m delighted to hear that you enjoyed your stay with us and were comfortable in the hotel. I am most pleased to learn that you had great interactions with our Peter at our Welcome Desk and Elez at... More 

Hotel Review Summarization

What travelers say

  • Very nice(14)
  • Great location(12)
  • Bliss spa(9)
  • Room service(6)
  • Times Square(5)
  • Small room(4)
  • Rooms are small(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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Staying in Midtown

Neighborhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit - spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's paradise where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
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