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4.0 of 5 Hotel   |   541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022 (Manhattan)
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59%
Ranked #322 of 451 hotels in New York City
GreenLeadersBronze level
A recent review
4 of 5 stars reviewed 3 days ago
TOUSFAM Ft. Lauderdale
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2,653 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (395)
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Ft. Lauderdale
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed at the W on a business trip. The only reasons I did not give it 5 points was because my room was not ready when I arrived and had to upgrade if I wanted to check-in immediately (which I did due to my schedule). I expected that by upgrading, I would at least get free internet, but no such... More

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Philadelphia, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We recently stayed at the W Hotel and had a great experience in terms of room, location and service. The place was neat and clean and the view from the room was fantastic. We did upgrade the room but it was really a great view with windows all around. Great place to be. The only thing was we had touched... More

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Thanks for sharing your feedback on your recent experience with us. While I am happy to hear that you enjoyed your stay with us, I must apologize for the lack of follow-up after your stay. Please reach out to me at GMAnna.MacDiarmid@whotels.com so we can address this issue immediately. Thank you for bringing this to my attention. I hope to... More

Canada
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I think the people who have stayed here have no idea what to expect in a hotel stay - let alone in NYC. We stayed for 3 nights in a "Cozy" room. The room is small - 150 to 200 sq feet at most. It is New York overall so not a big deal. The bed was a queen and... More

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GMAnnaM, General Manager at W New York, responded to this review

Thanks for your post. I am glad to hear that you enjoyed your time in New York and became a Starwood Preferred Guest member! I apologize for any inconvenience that the WC light and toilet noise caused you during your stay. I will share your comments with my team so they can take a closer look at your concerns. Thanks... More

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here over Christmas and New Year 2013/14. The hotel was perfect. Rooms were a bit small but so are most hotels in New York unless you book a suite. Room was perfect for what we wanted. Very clean, had a nice bathroom, good TV and various channels and films, big window and a great mini bar. The Whiskey... More

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Thanks for your post and choosing us to help you celebrate the holiday season. I’m glad to hear you enjoyed your stay and had the opportunity to experience Whiskey Blue. For future reference, internet is available complimentary in our Living Room and the umbrellas are available free of charge, and I am so sorry that this was not properly communicated... More

Caracas, Venezuela
Contributor
19 reviews 19 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a nice Hotel with a great location. It's your typical hip and modern W Hotel except for the fact that rooms are quite small, but that's something to be expected in NY so not a big deal for me, it was very clean although the room's furniture and equipment is in need of renovation, i noticed it was... More

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GMAnnaM, General Manager at W New York, responded to this review

Thank you for your review. I’m happy to hear you enjoyed our Living Room and found our talent to be accommodating; however, please accept my apologies for the condition of your guestroom. I will share your comments with my team so they can take a closer look at your concerns. Thanks again for your feedback. Please reach out to me... More

Sydney, Australia
Contributor
13 reviews 13 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

Great location. One block from the subway and close to reasonable restaurants. Don't be fooled by the room "titles"..... Prior to departing from Oz, we had upgraded our booking from the "Cozy" room to the "Wonderful" room....... On arrival the desk clerk asked if we'd like to upgrade to the "Spectacular" room. One look at the size of the "Wonderful"... More

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GMAnnaM, General Manager at W New York, responded to this review

Thanks for taking the time to provide us with your feedback on your recent visit. My sincerest apologies for your disappointment with the size of your guestroom and the noise disturbances you encountered. Additionally, I am disappointed to hear that you were not able to connect with our Concierge team during your stay. This is not typical of our hotel,... More

Miami
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 of 5 stars Reviewed 1 week ago

Came to NYC for business/pleasure ended up getting booked into this W when I was suppose to be staying at the one in Time Square (trip advisor mistake) anyways I got more of a business feel out of this hotel everything was nice but the rooms could use a bit of help they were small and the door to my... More

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GMAnnaM, General Manager at W New York, responded to this review

Thanks for your review. My apologies for the maintenance challenges you encountered with your guestroom door and your disappointment with your room size during your stay with us. For future reference, we provide complimentary internet in our Living Room, and I am sorry that you were not informed of this during your stay with us. Should you find yourself returning... More

Toronto, Canada
Top Contributor
74 reviews 74 reviews
26 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed 1 week ago

Honestly don't understand alot of the negative reviews I've seen here. My wife and I stayed for 3 nights this past weekend and had an overall pretty flawless experience. This is a solid 4 star hotel. Got an amazing price for this stay on Hotwire. Check-in was great - Monica is a star - management take notice! Incredibly friendly and... More

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Thank you so much for your feedback. I am delighted to hear that you enjoyed the fun atmosphere of our newly renovated Living Room and that you enjoyed your interactions with our team. I do apologize, however, for the noise disturbances you experienced during your visit. I will be sure to share your comments with our Engineering team so they... More

Wooster, Ohio
1 review
2 of 5 stars Reviewed 1 week ago

Plusses: Location. Did see the "Property Brothers" there. Breakfast, hash, was good, when we finally got it. Had to ask for water twice, got served white toast instead of whole wheat, single serve pitcher of cream for table of 8. Very understaffed for a reserved wedding brunch. Front desk: "You'll like the balcony." Balcony and window sealed for our protection.... More

Was this review helpful? Yes
GMAnnaM, General Manager at W New York, responded to this review

Thanks for your review. My sincerest apologies for the inconveniences you experienced and the lack of concern extended to you during your stay with us. This is not typical of our hotel, and I am sincerely sorry for your experience. I will be sharing your comments with my management team so they can address your concerns immediately. Please reach out... More

Hempstead, New York
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

The W stands for a luxury brand and thus you expect that level of service. My "cozy" room was a big closet. Bathroom sink drain backed up quickly and was a mess during shaving daily. Location is great and whiskey blu is a good spot in the lobby but something is missing since I first stayed here 4-5 years ago,... More

Was this review helpful? Yes 1
GMAnnaM, General Manager at W New York, responded to this review

Thank you for your feedback and choosing us again for your most recent NYC visit. Please accept my sincerest apologies for your disappointment with your guestroom size and the noise disturbances you encountered. I’ll share your comments with my management team so they can take a closer look at your concerns. Thanks again for your post. Please reach out to... More

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Hotel Summarization (Beta)

What travelers say

  • Great location(52)
  • Very nice(38)
  • Times Square(27)
  • Bliss spa(25)
  • Room service(22)
  • Grand Central(15)
  • Staff member(8)
  • Rooms are small(7)
  • CUSTOMER SERVICE(6)
  • Lexington Avenue(4)

Additional Information about W New York

Address: 541 Lexington Avenue, Between 49th St and 50th St, New York City, NY 10022
Phone Number:
Location: United States > New York > New York City > Manhattan , Midtown
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — W New York 4*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Starwood, Orbitz, Travelocity, BookIt.com, Tingo, TripOnline SA, getaroom.com, BookingOdigeoWL, Hotels.com, Agoda and Otel so you can book your W New York reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
w New York Hotel New York City
w New York City
w Hotel New York City
w Hotel Lexington

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style
#33 Green Hotel in New York City #41 Spa Hotel in New York City #158 Luxury Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
W New York Hotel is renovated with completely new rooms and suites. Located in the heart of midtown, offers travelers a perfect refuge - unwind at the Bliss Spa. ... more   less 
Number of rooms
693

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