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The Mercer Hotel

147 Mercer St, at Prince St, New York City, NY 10012
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The Mercer Hotel
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The Mercer Hotel
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213 reviews from our community

Traveler rating
    124
    50
    21
    12
    6
See reviews for
22
78
16
40
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, United Kingdom
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Trendy is good but service is more important particularly at $600 per night for a room with the smallest shower room I've come across for a long time. Please note the word shower- the Mercer is so trendy that less than 50% of the 75 rooms have tubs per the front desk. The highlight was failing to get the waiter... More 

Was this review helpful? Yes 2
Chicago, Illinois
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed March 8, 2015

I lived in New York for 17 years and came back to visit for a weekend. I thought I would splurge and treat myself to the Mercer. I've never paid that much to stay in the city, so I was really looking forward to my stay. It began by checking into my room on the 6th floor, where there were... More 

Was this review helpful? Yes 3
Contributor
18 reviews 18 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 7, 2015

George Lucas was having breakfast in the lobby when I came down from my room on the first day, so I took that as a good sign... It's a really nice property. The lobby has a lot of people who have truly made it. And a lot of people pretending like they've truly made it.

Was this review helpful? Yes 1
New York City, New York
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed February 4, 2015

The only downside to moving back to New York is to not stay at the Mercer when we visit!. It has been our comfortable and convenient home away from home for many years. Only unpleasant experience i can recall is the time our portes francaises opened up on another guest's balcony, which was resolved by a quick room change. Calm,... More 

Was this review helpful? Yes
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 4, 2015

Once again the Mercer has magically delivered a sensational platform to engage with NYC. Early access to our deluxe room was only matched by the stunning space they gave us. Wide corridor double doors natural light flooding in with French windows overlooking the Empire State Building and plush king bed. Champagne and a personal note just topped it off. This... More 

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MercerHotelNYC, General Manager at The Mercer Hotel, responded to this review

Dear Guest, Thank you for taking the time to post a message on our wall, it is always greatly appreciated. We are thrilled to hear that you had a pleasant stay with us and I will make sure to forward your kind words to my team as it is rewarding for all the staff to see that their work is... More 

Caracas, Venezuela
Contributor
15 reviews 15 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 31, 2014

We stayed at the Mercer one night while in between two other hotels. I have to say that I really liked the hotel and the room: everything was in its rightful place and the service in the lobby was agreeable. We had a lovely room facing Mercer St. and the space and ammenities were correct. A bit on the expensive... More 

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MercerHotelNYC, General Manager at The Mercer Hotel, responded to this review

Dear guest, I would like to thank you for taking the time to post such a nice comment. A good way for us to start 2015, and I take the opportunity to also wish you a fantastic new year! I will share your remarks with the team as it is always rewarding for them to learn how much their work... More 

Contributor
16 reviews 16 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 30, 2014

The rooms are bit tight but they make every inch count. They are chic, updated and the staff will try their best to accommodate any "wishes" you may have such as filling the room with tea light candles for my husband to surprise me wit a very romantic night ... (I believe s friend of mine requested the same at... More 

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MercerHotelNYC, General Manager at The Mercer Hotel, responded to this review

Dear guest, I am thrilled to know how much you enjoyed the Mercer and its staff.. I will make sure to let them know about it, as it is very rewarding for them to know their ongoing efforts to match our guest's expectations are highly appreciated. Looking forward to welcoming you again in the near future for another great stay... More 

M
Top Contributor
66 reviews 66 reviews
33 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed December 17, 2014

I was disappointed with the Mercer the moment my wife and I walked into the hotel: The curtain one must part to enter the lobby was dirty. The elevator required vacuuming. Our minimalist guest room was small and awkwardly oriented. The bathroom door opened onto whomever might be standing at the sink making the guest room unfriendly to a party... More 

Was this review helpful? Yes 3
MercerHotelNYC, General Manager at The Mercer Hotel, responded to this review

Dear guest, Thank you for taking the time to share your thoughts after your recent stay. I am very sorry to read the Mercer did not match your expectation when we really focus in providing an utmost service to all our customers. I hope to have you back to the Mercer in the future to give you the opportunity to... More 

Dallas
Contributor
17 reviews 17 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed December 17, 2014

After having a wonderful birthday celebration dinner at The Mercer Kitchen we ventured upstairs to have a drink in the hotel lobby as is custom in most NYC hotels with bar service. Long story short- I have never been treated so rudely in all of my travels. I actually thought the restaurant/bar manager was going to ask what we wanted... More 

Was this review helpful? Yes 3
MercerHotelNYC, General Manager at The Mercer Hotel, responded to this review

Dear jwr5374, I am really sorry to hear about your experience with a Manager from Mercer Kitchen. Our restaurant is under the guidance of Jean-George Vongerichten and I have already relayed your comments to his General Manager. The Hotel Lobby is exclusively reserved for our resident guests as they usually really appreciate the privacy of this space they consider as... More 

New Canaan, Connecticut
Contributor
13 reviews 13 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 10, 2014

My wife and I like to have drinks in Hotels even when we aren't staying at the property,especially nice hotels like the Mercer in NYC.This also aids in knowing if we would be interested in staying at a hotel in the future. We tried that at the Mercer's lobby on 12/10/14 and after a considerable wait in a half occupied... More 

Was this review helpful? Yes 2
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