We got our 'Helmsleys' mixed up - there is another one on East 42nd St. We paid $320 a night and got a suite as we had our little boy with us. Staff amazing, you wouldn't find friendlier, more helpful staff anywhere. Lifts were brand new and BOTH worked fine. Breakfast was a big bonus. Housekeeping was excellent. Newspapers outside... more

I stayed at the Middletowne with my daughters. The hotel was overbooked, so we were "bumped up" and ended up with a suite. The hotel was charming, clean, conveniently located, and priced right. The staff was friendly and helpful. I would stay there again and also recommend it to others. more

I have just got back from 4 nights in New York where I stayed in the Helmsley Middletowne Hotel. I was a little apprehensive after reading some of the reviews on here but I have to say I was pleasantly surprised. The hotel was in a great location just off Lexington Ave and a fifteen minute walk across to Times... more

Don't take alot of notice of all the horrible reviews this hotel has received - we have just come back from there and it was fantastic. The room was very spacious, clean and very comfy. OK the hallways could do with a lick of paint but it was very clean and the staff was so helpful. The one added bonus... more

I have stayed in older hotels before that were quite comfortable and very clean- The Helmsley was terrible- the carpets were filthy- I didn't want to walk on the floor bare footed- there were cigarette burns in several places on the carpet, we requested a non-smoking room- the room had a stale odor. The faucets in bath dripped and the... more

I booked for group of 21 women we stayed 4 nights in Nov/Dec and we were a bit wary after reading reviews about cleanliness. We found the hotel decor quite faded and dated but very clean and central with great staff, we all decided we would definitely stay here again if we return based on location, staff and cleanliness. It... more

This hotel is not the Ritz by any means, but the location is great and it is very good value for money. I stayed in a twin room which was very large with plenty of storage space, for all the shopping! The decor was dated but the room was spotlessly clean & cleaned daily.The staff were very helpful, and there... more

I stayed at this hotel with my mum last year and thought it was quite pleasant. I had previously stayed in the lexington, next door; and actually thought, although it is not as modern; it is just as clean and friendly and the rooms were larger. We had a few problems; the sink in the room got blocked and one... more

The only way forward for this hotel is for a bull dozer to drive staight through it's grubby stable like lobby. It was quite simply the most flithy hotel I have ever stayed in. The curtains were supposed to be white but were black with cigarette smoke as was the carpet that looked like it was possible once pink! The... more