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Wyndham Garden Hotel Manhattan, Chelsea West


Hotel class 3.5 of 5
37 West 24th Street, New York City, NY 10010
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Reviews you can trust

80% Recommend
3.5 of 5 stars 63 reviews
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By trip type
All (63)
[ Date ] [ Rating ]
Trip to NYC
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4 of 5 stars
rbreig   3 contributions
Oct 31, 2009 | Trip type: Solo travel

The hotel was in a great location, very comfortable bed, very fresh and clean, very quiet. more

Management response from
Wyndham-Chelsea, Assistant General Manager

We thank you for the great review and the compliments on our property. We sure hope you plan a return visit with us soon.

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4 of 5 stars
conary   8 contributions
Zurich
Oct 25, 2009 | Trip type: Solo travel

If you need a spacious room, an impressive lobby with a cozy fireplace and upscale dining, consider the Waldorf=Astoria. It will cost you, though. For those of you who prefer to spend as much time as possible in the city instead of in their hotel room, but want an centrally located hotel with a comfy bed, their own bathroom (by... more

Management response from
Wyndham-Chelsea, Assistant General Manager

Thanks so much for the great feedback. We do have a great location in the heart of Chelsea on 24th Street between 6th Avenue and Broadway. We are conveniently located to multiple train lines, including the F,V, R,W, and 1 train. Our brand new Italian restaurant San Rocco recently celebrated its grand opening as well. Please come back again to...

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4 of 5 stars
cowanclan   1 contribution
Maryland
Oct 19, 2009 | Trip type: Family
1/1 found this review helpful

We just got back from NYC, we were there from 10/16 to 10/18. I booked the Wyndham online through the Entertainment Book and got a great rate. We arrived Friday 10/16, at 1pm, 2 hours before the official check-in time. This was no problem at all. They had a room ready for us, and even offered us a free upgrade... more

Management response from
Wyndham-Chelsea, Assistant General Manager

Thank you for choosing to stay with us at the Wyndham Garden Chelsea. We are very pleased we were able to upgrade you and your family and that everyone had such a wonderful stay with us. Since your previous stay we have implemented a mini sundries shop in the lobby where one may purchase snacks and beverages. In addition, our...

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5 of 5 stars
WVMorningGlory   2 contributions
West Virginia
Oct 18, 2009

In one week I saw two Broadway shows, three off-Broadway shows, one production in the Fringe Encore Series, two independent films, a reading for a new play and attended Fashion Week showing for `A La Disposition. What an incredible, unforgettable week it was! While New York itself is theatre at its finest, there is an endless array of wonderful performances.... more

Management response from
Wyndham-Chelsea, Assistant General Manager

Thank you for the time to write such a positive review. I especially appreciate the kind reveiw of so many members of our team. It is always wonderful to hear when the staff does a wonderful job. I look forward to sharing your comments with them as they will be ecstatic. Please come stay with us again!

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2 of 5 stars
brisbanesbest   8 contributions
Brisbane
Oct 14, 2009 | Trip type: Friends getaway

We got this place at a good price for just a couple of days at the end of our trip. We knew the rooms would be small so were prepared for that - and they were, but it was bearable. What wasn't bearable, however, was the simply atrocious service from the front of house staff. The concierge was useless and... more

Management response from
Wyndham-Chelsea, Assistant General Manager

We would like to apologize that your recent trip to the Wyndham Garden Chelsea was not enjoyable due to the service issues you encountered. We want to let you know that the our hotel management team reads these reviews and we take them very seriously. The matters you mentioned will be investigated. Thank you for brining this to our attention.

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3 of 5 stars
mello_yello_jen   1 contribution
california
Oct 12, 2009 | Trip type: Couples
1/1 found this review helpful

Stayed here for two nights and it was a cute hotel. The rooms were on the smaller size and this hotel overall is not too big but for the price we paid, I don't have too many complains. Customer service is pretty good but the first night we were there, the bed wasn't made and when we got back to... more

Management response from
Wyndham-Chelsea, Assistant General Manager

We are happy to hear that you enjoyed the location and services at the Wyndham Garden Hotel. We do offer upgrade suites and rooms based upon availability. I do apologize about the lack of housekeeping service you received. We appreciate your feedback and hope you will return soon.

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2 of 5 stars
lake09   1 contribution
San Diego
Sep 30, 2009 | Trip type: Solo travel
1/2 found this review helpful

Just got off the phone to make reservations..the guy I spoke with was incredibly rude. I changed my mind on the spot and didn't make the reservations. Now off to find another hotel! more

Management response from
Wyndham-Chelsea, Assistant General Manager

I am so sad to hear you had less than a perfect experience with our reservations team. Thank you for your comments on how we can improve the hotel. It is important to us to provide an excellent experience both in product and service for our guests.

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1 of 5 stars
KingZazu   1 contribution
Sydney
Sep 28, 2009 | Trip type: Couples

I have stayed at a lot of hotels but this has been the worst by far. If you are looking for cleanliness or hygiene I wouldn't reccomment the Wyndham Garden Manhatten. Expressed our disgust at the cleanliness of our room more than 5 times and nothing was still done about it. Hairs were left in the bathroom and on bolster... more

Management response from
Wyndham-Chelsea, Assistant General Manager

The Wyndham Garden Chelsea offers our sincerest apologies that your stay was not the exceptional experience that it should have been. We are committed to providing the highest level of service to each guest and your feedback will allow us to pinpoint areas that we may need to focus on. We encourage any guest that does have concerns during their...

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4 of 5 stars
mrfoxycat   23 contributions
Los Angeles, California
Sep 21, 2009 | Trip type: Couples
1/1 found this review helpful

I would highly recommend this Hotel is you are interested in Location and Good Value for your Money. The Location for this Hotel is Great -Very close to Union Square, the Flatiron Building, Empire State Building, Penn Station, Madison Square Garden, Chelsea and other landmarks. All within easy walking distance. It is also very convenient to many subway lines. The... more

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4 of 5 stars
Holsoholic   3 contributions
North East England
Sep 17, 2009 | Trip type: Friends getaway
1/1 found this review helpful

Close to the subway (at end of the block) & central to New Yorks main attractions. The Flat Iron building is just at the end of the block & it's an easy walk to Times square, Empire State or Macy's, we even walked to Wall Street & Central Park. Room was clean with tea & coffee facilities & air con,... more

Management response from
Wyndham-Chelsea, Assistant General Manager

We are very grateful for your positive comments on TripAdvisor! Reviews such as these show that our guests appreciate the efforts of our staff and convenient location. Thank you again and we hope to accomodate you during your next trip to New York City.

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Wyndham Garden Hotel Manhattan, Chelsea West Also Known As

  • Wyndham New York City
Address: 37 West 24th Street, New York City, NY 10010
New York City Hotels Wyndham Garden Hotel Manhattan, Chelsea West
3.5/5.0
63