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All 452 New York City hotels

Candlewood Suites New York City Times Square

3.0 of 5 Hotel   |   339 W. 39th Street, New York City, NY 10018 (Manhattan)
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Ranked #129 of 452 hotels in New York City
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
Ann B Medfield, Massachusetts
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1,147 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (249)
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Medfield, Massachusetts
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed yesterday NEW

We stayed for 1 night while in town for the US Open. Excellent location with plenty of places to eat, get coffee and subway stop 1 block over. Front desk helpful and friendly. Rooms were very clean, comfortable and modern. So nice to have a fridge. The only tiny complaint we had was no ice machine in hotel and it... More

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

My husband and I are from South Africa and we had the most amazing stay here. Beds were comfortable and suites are neat and tidy.If I ever have the opportunity of going back to new York tha'ts where I will stay.

Was this review helpful? Yes 3
Pittsburgh, Pennsylvania
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

It is always wonderful to find a place that knows what customer service is, and I found that place with Candlewood Suites New York City Times Square. The staff genuinely wanted to make sure that our stay was comfortable and without any issues. Our room was clean, comfortable, and suited us just fine. These are small rooms, so I cannot... More

Was this review helpful? Yes 2
Hod Hasharon, Israel
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

We stayed on December 2013 for 6 nights. the room was very comfortable and clean with a full equipped kitchen (microwave, dishwasher + detergent, refrigerator and coffee machine). The location was great, 10 minute walk from times square and 2 minute from grand central. The staff was very pleasant and ready to assist

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Belfast
Senior Contributor
30 reviews 30 reviews
17 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

Myself and girlfriend stayed here in July 2014 for four nights. We found the rooms clean and comfortable, if somewhat smaller than we were expecting. The small cooking stove and utensils were great for cooking our own food. It is a well located hotel as the street is not too busy and relatively peaceful., but very near to where you... More

Was this review helpful? Yes 1
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review

Greetings from the Candlewood Suites in Times Square, Thank you for your feedback! We appreciate your recommendations to the traveling community on TripAdvisor. We are happy to know that our location and staff were to your liking and that we met your expectations. Hope to see you on your next stay.Thank you! Sincerely, Katty Garces Front Desk Agent More

Fort Lauderdale, Florida
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

A big shout out to Ronnie at front desk and Walter and other bellman. They were beyond accomadating----EXTREMELY polite, professional and personable. We were on the top floor (32nd) and had an angled view of the Empire State Building--no noise whatsoever! ONLY downfall was the difficulty in hailing a cab. We were there for a wedding at Pier 81 and... More

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Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review

Greetings from the Big Apple, Thank you for leaving your feedback on TripAdvisor! We are pleased to know that you found our staff to be accommodating and friendly. Again, We thank you and we hope to see you soon. Katty Garces Front Desk Agent More

Taipei, Taiwan
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

My wife and I spent 3 nights at Candlewood Suites NYC. We arrived the hotel around 10:00PM and there were no hotel staff at the reception, we waited around 10 mins with sleepy and tired body (after more than 16hrs flight) and finally a staff showed up (who back from restroom). The check-in procedure was normal and didn't take much... More

Was this review helpful? Yes 1
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review

Greetings from the Candlewood Suites Times Square! Thank you for your feedback about your recent stay with us. I would like to firstly apologize for any inconvenience you experienced during your stay. We understand how circumstances like the elevator not working could have impacted your overall stay with us and we apologize for that. We hope that you can consider... More

Jacksonville, Florida
Contributor
13 reviews 13 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We got a great price and the staff was friendly. They made homemade cookies in the late afternoon and Ronnie, at the front desk, saved two for us one day (we were always out and about when they were served). The room was larger than other similar hotels we have stayed at in Times Square, and the kitchenette was well... More

Was this review helpful? Yes 1
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review

Greetings from the Big Apple, Thank you for reviewing us on TripAdvisor and leaving us your comments. We are glad to know that you enjoyed our daily homemade cookies and that Ronnie was able to save you cookies for your return. Thank you once again and we hope to see you soon! Katty Garces Front Desk Agent More

Chicago, Illinois
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

This was a great value hotel. It is located a few minutes walk from the heart of Times Square and around the corner is the subway station. It was easy to get anywhere. My room was very spacious (surprising for NYC), equipped with full kitchenette/microwave/full size fridge/dining area and the bathroom was nice size as well. No complaints about water... More

Was this review helpful? Yes
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review

Greetings from NYC, Thank you for leaving us your feedback on TripAdvisor! We are pleased to know that you and your family enjoyed staying with us. We hope to see you soon on your next visit. Thank you once again. Katty Garces Front Desk Agent More

Leuven, Belgium
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Nothing bad to say about this hotel! Super staff, very comfortable room, even movies to borrow for free! Only two minor points: - House keeping is weekly, which means good (privacy, you can use the room as your own apartment, you can oversleep), and bad - I had a problem with the fridge, at the end it didn't work properly,... More

Was this review helpful? Yes
Teresa V, Front Office Manager at Candlewood Suites New York City Times Square, responded to this review

Greetings from the Candlewood Suites Times Square Family. We thank you for leaving us your feedback and for choosing our hotel for your accommodations. We are happy to know that you found our staff to be helpful. We're sorry about the inconvenience with the fridge. Again, we thank you and hope to see you again! Teresa Valenzuela Front Office Manager More

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Additional Information about Candlewood Suites New York City Times Square

Address: 339 W. 39th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Candlewood Suites New York City Times Square 3*
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Also Known As:
Candlewood Suites New York City Times Square Hotel New York City

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style
#100 Romantic Hotel in New York City #144 Business Hotel in New York City #151 Family Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
Let our Times Square Hotel be your Home Away From Home Located at the 'Crossroads of America', the new, all suites Candlewood Suites Hotel at Times Square has the perfect location for extended stay business and leisure travelers. We are convenient to the major businesses in Times Square, as well as the attractions of New York City. If you are traveling to 'the Big Apple' for just an overnight stay or for an extended stay, our NYC hotel's studio suites, with full kitchen facilities, will make your trip a smashing success. Our hotel's Times Square address places us within walking distance of the Jacob Javitz Convention Center,Legg Mason, Ernst & Young and Merrill Lynch among others. Our suites offer extended stay guests a comfortable workspace, free high-speed,wireless Internet access and we are pet friendly. Leisure guests know that our hotel in NYC's Times Square is centrally located so it is easy to visit the best of the city; the electricity of Times Square, the majesty of the Empire State Building and the excitement of Broadway Theater are at our doorstep. All modes of transportation, from trains, buses and cabs, are nearby. Our extended stay Midtown Manhattan hotel offers deluxe amenities including a DVD lending library and a free 24-hour Fitness Center. There is the Candlewood Cupboard, located in the main lobby, for food and sundries. We also offer free laundry facilities. Check out our great, extended stay New York City hotel deals. ... more   less 
Number of rooms
188

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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