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Candlewood Suites New York City Times Square

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339 W. 39th Street, New York City, NY 10018
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Candlewood Suites New York City Times Square
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Candlewood Suites New York City Times Square
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1,327 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kilmarnock, United Kingdom
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband and I booked a five night stay in New York to celebrate his 40th birthday. We chose this hotel as it was in a central location, and we planned to walk everywhere. We were not disappointed! Our room was great, and although we didn't have the best of views, we were only really in the hotel to sleep... More 

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1 review
5 of 5 stars Reviewed 3 days ago NEW

All of the staff are friendly and helpful but Ceasar stood out the most he has great energy and very cheerful. Facility us clean,safe updated,convenient to all shopping, transportation, and restaurants. I have stayed here numerous times. Every visit is a pleasure

Was this review helpful? Yes
Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago

That's pretty much all you can ask for on a business trip. The room was clean <though not serviced daily which is ok>.. Friendly, helpful staff.... A BIG plus. Plenty of space for one or two people, any bigger, I'd recommend staying elsewhere unless budget is a factor. Go grab groceries and try one meal a day in the room... More 

Was this review helpful? Yes 1
Teresa V, Manager at Candlewood Suites New York City Times Square, responded to this review

Thank you for taking the time to review our hotel and give such positive feedback. I am glad to know you have enjoyed your stay. On behalf of the Candlewood Suites family we sincerely thank you for choosing our hotel as we know you have many lodging options. We appreciate your business and look forward to servicing you again. Terrance... More 

Alexandria, Virginia
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I needed a last minute hotel in NY for myself and my young son. I saw the reviews on this and thought i would try it. Not disappointed at all. Staff were super nice. I needed assistance today and Ronnie at the front desk was able to juggle 5 things at once with a smile. Room was a good size.... More 

Was this review helpful? Yes 2
2 reviews
4 of 5 stars Reviewed 1 week ago

The place is in the heart of Manhattan with everything esp time square just a walk away. With a baby it was very helpful for me during my stay in New york as we didn't had to walk alot in the cold weather. Also the staff is very helpful and guides alot. The grocery store i felt was very expensive... More 

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Kilmarnock, United Kingdom
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for 5 nights in February to celebrate my 40th birthday and found the apartments to be perfect for our needs. The location,just off Times Square, is fantastic and the rooms are spacious and comfortable. We found the staff to be friendly and helpful and my wife was able to call ahead to arrange delivery of a cake... More 

Was this review helpful? Yes 1
San Francisco, California
Top Contributor
101 reviews 101 reviews
40 hotel reviews
70 helpful votes 70 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Its an ok location for NYC. Only a few short blocks from the Port Authority if you happen to be traveling by bus. Its on 39th st clustered with a number of other hotels. The lobby was clean and front desk staff were lovely and helpful and very polite. They answered any questions I had and pointed out the computer... More 

Was this review helpful? Yes 3
Teresa V, Manager at Candlewood Suites New York City Times Square, responded to this review

Greetings from the Candlewood SuitesTimes Square. Firstly, we would like to apologize for the inconveniences you may have experienced with us. We take a lot of pride in the services we provide and we have communicated your concerns appropriately . We appreciate your feedback as we continue to follow the Candlewood way. Terrance Carpenter Front Desk Supervisor More 

Marysville, Washington
1 review
4 of 5 stars Reviewed 2 weeks ago

We were here for 5 nights in early April and explored Manhattan from the top of Central Park to the Statue of Liberty and attended 4 Broadway shows in the evenings. The location was absolutely perfect, but we knew that. It was the quality of the hotel that rather surprised us. Vanessa and Ronnie were lively and friendly at check-in... More 

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Saint-Georges-sur-Meuse, Belgium
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here a week and we were very happy with everything! The room was very Clean. People working are very hopefull and polite. Very well placed 5 minutes from Times Square,porth authority (were there is buses, trains and underground) and shops!

Was this review helpful? Yes 2
Cleveland, Ohio
1 review
1 of 5 stars Reviewed 3 weeks ago

I went to NYC for a 3 night stay at the end of March. They "preapproved" $450 on my card when I got there to cover the cost of the trip. When I left they charged my card $450 and it took over a week to get the "preapproved" amount to drop off. They never told me about this process... More 

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Teresa V, Manager at Candlewood Suites New York City Times Square, responded to this review

Greetings from the Candlewood Suites, On behalf of our entire staff we apologize for the inconvenience you may have experienced during your stay. We as a team are working very hard to ensure that every guest has a positive memorable experience, and are committed to resolving any concerns that our guest may have. We thank you for your feedback and... More 

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