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All 451 New York City hotels

Candlewood Suites New York City Times Square

3.0 of 5 Hotel   |   339 W. 39th Street, New York City, NY 10018 (Manhattan)
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89%
Ranked #125 of 451 hotels in New York City
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Lori S
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1,165 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (238)
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English first
1 review
4 of 5 stars Reviewed 3 days ago NEW

The Hotel was very clean and the staff was super friendly!!! A great little oasis for the price in the Times Square area! The only negative comment is that the street it is on leads directly to the Lincoln tunnel and was always very congested making it impossible to take (or get) a taxi at the door of the hotel.... More

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Atlanta, Georgia, United States
Contributor
14 reviews 14 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed three nights based on Trip Advisor recommendations. Our experience was also positive. Staff are very accommodating and friendly. We were traveling with two dogs and the hotel initially double charged us for them. When I pointed out this error, the staff graciously corrected the error. Guests with 1-2 dogs should expect to pay $75/stay. Valet parking is a... More

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Lake Bluff, Illinois
1 review
5 of 5 stars Reviewed 5 days ago NEW

I really liked this hotel! The staff was very friendly and helpful and even called to the room 15 min. after checking in to make sure everything was good and comfortable. The kitchenette is a small full kitchen with a dishwasher, disposal, pots, plates, etc. and spotlessly clean! There was a fresh bag of microwave popcorn in the microwave (no... More

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MonicaNarvaez, Front Office Supervisor at Candlewood Suites New York City Times Square, responded to this review

Greetings from your home away from home, Thank you for your generous review. I am so happy we were able to exceed your expectations. We like to look after our guest as family and we always want to make sure you are comfortable. Thank you again for your time and kind words, we certainly look forward to your next trip... More

Atlanta, Georgia
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed 1 week ago

For starters, The staff - Monica, Ronnie, etc are great and they really tried to help but they couldn't resolve our issue. Nothing against the staff. If you are only 2 people and got the hotel in the High 1Hun$, then its worthwhile to stay at this place. If you are more than 2, note that they don't have anything... More

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MonicaNarvaez, Front Office Supervisor at Candlewood Suites New York City Times Square, responded to this review

Greetings from the big apple, First and foremost thank you for taking the time to share your experience with us. I am saddened to hear we were not able to meet your expectations and you did not find our accommodations suitable for your travel needs. Please accept my sincerest apologies for any inconveniences and if you wish to discuss your... More

Poughkeepsie
2 reviews
5 of 5 stars Reviewed 1 week ago

Rooms are small, but well equipped and very comfortable. WiFi worked well. Nice king sized bed. Location is convenient for Broadway theaters and subways. Many nearby restaurants. Staff is welcoming and knowledgeable.

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MonicaNarvaez, Front Office Supervisor at Candlewood Suites New York City Times Square, responded to this review

Greetings from the Candlewood Suites in Times Square family, Thanks a million for taking the time to share your experience with our traveler community. I am glad we were able to take care of you during your leisure trip into the city! Please visit us soon and do not forget to contact us in advance. Warmest Regards, Monica Narvaez Front... More

Isle of Wight, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Would I stay again YES so clean comfy bed, little kitchenette. Staff helpful and friendly. So central to everything and places that you want to visit. We got to know the area quite well as it was 2nd time there. Handy shops for food stuff, just on 9 th. The hotel store cupboard is very handy, and there is always... More

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MonicaNarvaez, Front Office Supervisor at Candlewood Suites New York City Times Square, responded to this review

Greetings from your home in NYC! Thank you very much for your wonderful review. We will ensure that every time you stay with us we will impress you with our service and accommodations. Thank you for your continued loyalty and please feel free to contact me in advance the next time you book with us. Warmest Regards, Monica Narvaez Front... More

Perth, Australia
1 review
4 of 5 stars Reviewed 1 week ago

Candlewood Suites provided me with a safe, friendly and comfortable base from which to explore the city. Its proximity to the Theatre District and many of the sites I wanted to visit was a great advantage. The staff were very welcoming and helpful at all times, and the free wireless very handy for staying in touch with home. I was... More

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MonicaNarvaez, Front Office Supervisor at Candlewood Suites New York City Times Square, responded to this review

Hello and thank you for your kind words. I am so happy our accommodations and the service offered by our staff was able to meet your expectations. Thank you for your feedback and we look forward to your next trip to the big apple. Don’t forget to call us in advance. Warmest Regards, Monica Narvaez Front Office Supervisor P. 212-967-2254... More

Washington DC, District of Columbia
Senior Contributor
43 reviews 43 reviews
33 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I've stayed here a few times, but this time I was on a high floor and had to get up early to get to a train leaving at 7 AM. So i was up and ready to jump in the shower at 6 AM and I must have been the only one to be up early enough to need hot... More

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MonicaNarvaez, Front Office Supervisor at Candlewood Suites New York City Times Square, responded to this review

Greetings from NYC, Thank you very much for taking the time to share your experience with us. Please accept my sincerest apologies for any inconveniences you might have encountered. Since we are an environmentally conscious hotel we have a hot water conservatory system which does take a few minutes to heat up the cold water. I hope this does not... More

Gresham, Oregon
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We found this hotel to be an excellent choice for the two nights we had in New York. The room was an average size, but had a very comfortable bed, had a small kitchen with everything we needed. Had a good bathroom and everything was very clean and tidy. The staff at reception were very friendly and welcoming. Overall, we... More

Was this review helpful? Yes
MonicaNarvaez, Front Office Supervisor at Candlewood Suites New York City Times Square, responded to this review

Greetings from your home away from home! Thank you for taking the time to share your feedback with our traveler community. We are so excited you enjoyed your stay with us and took advantage of all of the in room accommodations. Please visit us soon on your next trip to the big city! Warmest Regards, Monica Narvaez Front Office Supervisor... More

Pittsford, Vermont
1 review
4 of 5 stars Reviewed 2 weeks ago

Great location, close to Broadway, Penn Station. Clean room, and comfortable bed. For the price couldn't have asked for more. We want to say thank you to 2 staff, Kathy and Carlos who always had a smile. They were both friendly and attentive to our needs. A great experience, would definitely return.

Was this review helpful? Yes
MonicaNarvaez, Front Office Supervisor at Candlewood Suites New York City Times Square, responded to this review

Hello and Thank you very much for your kind feedback. I am so happy both Karlos, Katty along with our entire team made your stay memorable. We look forward to your return on your next adventure I the city. Warmest Regards, Monica Narvaez Front Office Supervisor P. 212-967-2254 F. 212-967-4110 monica.narvaez@hhmlp.com 339 West 39th Street New York | NY |... More

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Additional Information about Candlewood Suites New York City Times Square

Address: 339 W. 39th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Manhattan
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Candlewood Suites New York City Times Square 3*
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Also Known As:
Candlewood Suites New York City Times Square Hotel New York City

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style
#97 Romantic Hotel in New York City #138 Family Hotel in New York City #152 Business Hotel in New York City
Hotel Class
Official Description (provided by the hotel)
Let our Times Square Hotel be your Home Away From Home Located at the 'Crossroads of America', the new, all suites Candlewood Suites Hotel at Times Square has the perfect location for extended stay business and leisure travelers. We are convenient to the major businesses in Times Square, as well as the attractions of New York City. If you are traveling to 'the Big Apple' for just an overnight stay or for an extended stay, our NYC hotel's studio suites, with full kitchen facilities, will make your trip a smashing success. Our hotel's Times Square address places us within walking distance of the Jacob Javitz Convention Center,Legg Mason, Ernst & Young and Merrill Lynch among others. Our suites offer extended stay guests a comfortable workspace, free high-speed,wireless Internet access and we are pet friendly. Leisure guests know that our hotel in NYC's Times Square is centrally located so it is easy to visit the best of the city; the electricity of Times Square, the majesty of the Empire State Building and the excitement of Broadway Theater are at our doorstep. All modes of transportation, from trains, buses and cabs, are nearby. Our extended stay Midtown Manhattan hotel offers deluxe amenities including a DVD lending library and a free 24-hour Fitness Center. There is the Candlewood Cupboard, located in the main lobby, for food and sundries. We also offer free laundry facilities. Check out our great, extended stay New York City hotel deals. ... more   less 
Number of rooms
188

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