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All 15 Carlsbad hotels

Super 8 Motel Carlsbad

2.0 of 5 Motel   |   3817 National Parks Highway, Route 62/180 South, Carlsbad, NM 88220
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Super 8 Motel Carlsbad
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23%
Ranked #9 of 15 hotels in Carlsbad
  • Reviews (163)
  • Photos (21)
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163 people have reviewed this hotel

Traveler rating
    9
    22
    44
    36
    52
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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English first
Mesa, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

We stayed here about 3 years ago and were very pleased. The management bent over backward to make our stay nice. We had stayed the first night at another hotel because this one was full. The next morning they helped us leave the other hotel (which was terrible) by sending a van to bring our stuff over so we didn't... More

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praful07451, Guest Relations Manager at Super 8 Motel Carlsbad, responded to this review

We are very happy to hear that we have earned your return business. Our management is doing their best to ensure that every guest is satisfied and it is delightful to hear that we’ve exceeded your expectations during your stay. Please see us again next time you are in Carlsbad. More

Austin, Texas
2 reviews
3 of 5 stars Reviewed 4 days ago NEW

We stayed here for one night while we were in Carlsbad to check out the caverns. It was expensive for a motel, but I understand that hotel rooms in the area are in high demand, and that seemed to be the average price in the area. It was only 15 minutes away from the caverns, had free breakfast, and a... More

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praful07451, Guest Relations Manager at Super 8 Motel Carlsbad, responded to this review

Thank you for your insightful review. We would like you to know that our rates are competitive and we always keep our accommodations clean and well-appointed to ensure a great value stay. Rest assured the comments you made will be considered in order for us to improve our services, we look forward to serving you again. More

Albuquerque, New Mexico
2 reviews
1 of 5 stars Reviewed 1 week ago

After driving for 5 hours after work, the late check-in was simple. Sign this credit card receipt and here are your key cards to your room. The bathroom looked alright, until I looked at the hairdryer. At eye level, it was disgusting and caked with months of dust. The bathtub wasn't much better; I had to scrub the shampoo shelves.... More

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praful07451, Guest Relations Manager at Super 8 Motel Carlsbad, responded to this review

We would like to express our sincerest apologies for failing to meet your expectations on our property’s cleanliness. Please know that your feedback will be taken seriously. The details of your comments will be shared with our Housekeeping staff and the rest of our team to ensure that these will be handled differently in future. We hope that you’ll give... More

Travelers are raving about these Carlsbad hotels

Oklahoma City, Oklahoma
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

This is about the second cheapest hotel in a city with way overpriced hotels. Room was freshly cleaned though these was some trash hidden behind the bed and the smell of cigarettes occasionally floated through the hallway. The continental breakfast left much to be desired and I had to clean the bugs out of the pool myself, but all around... More

Was this review helpful? Yes 1
praful07451, Guest Relations Manager at Super 8 Motel Carlsbad, responded to this review

It is good to know that the accommodation we have provided was able to meet up with your lodging needs. We want you to feel comfortable during you’re your stay. Though we wanted to provide a great value stay, we are saddened that we missed on the cleanliness part. Please know that this details that you’ve mentioned will be addressed... More

Sydney, Australia
2 reviews
2 of 5 stars Reviewed 2 weeks ago

The room was quite good. The price was very high considering, but as one reviewer put it - supply and demand. The two staff I encountered were lacklustre at best. No receipt provided, sullen, lazy and inattentive. The breakfast was poor - no coffee, then only one weak pot was made and the staff member did not come back to... More

Was this review helpful? Yes
praful07451, Guest Relations Manager at Super 8 Motel Carlsbad, responded to this review

Thank for taking the time to share your experiences during your recent stay in our hotel. The least we want to happen was an unsatisfactory visit from a valued guest like you. We apologize for failing to meet you expectations regarding the staff services and accommodations we provided. Your feedback will be further evaluated to properly handle the areas that... More

Brownfield, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago via mobile

pictures on the internet of this hotel do it no justice! The room was clean and comfortable.Looks like they have been recently remodeled. The bathroom looks like they have started remodeling but possibly not done still clean!The pool was a little small but my kids were the only ones in it so they had a great time!

Was this review helpful? Yes
praful07451, Guest Relations Manager at Super 8 Motel Carlsbad, responded to this review

Thank you for taking the time to share with us your wonderful experience in our Hotel. Our recent renovations aim to deliver better services and exceed our guests’ expectations. Enjoying your stay with your kids was truly rewarding to hear about. It was nice to know that you appreciated the changes that are being done and still finding our property... More

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 2, 2014

I don't usually stay at Super 8s, but due to the outrageous over pricing of hotels in this area it was pretty much my only choice. Front desk employees were sullen and despondent, and the lobbey and hallways are old and sad, but the room itself was clean, modern, and comfortable.

Was this review helpful? Yes 1
praful07451, Guest Relations Manager at Super 8 Motel Carlsbad, responded to this review

Thank you for taking the time to share your insight regarding your recent stay in our Hotel. As a valued guest, we want you to be comfortable and well-accommodated. Hearing that you felt there’s lack of warmth from the way our staff have assisted you and that the atmosphere was not what you have expected of from our property is... More

Las Cruces, New Mexico, United States
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed May 27, 2014

First, hotels in Carlsbad NM are expensive I assume this is due to supply and demand and it is unfortunate for anyone who just wants to stop by the visit the caverns. My family decided that the hotel couldn't be bad enough to spend twice as much on a slightly higher rated place, we may have been wrong. This hotel... More

Was this review helpful? Yes
praful07451, Guest Relations Manager at Super 8 Motel Carlsbad, responded to this review

Thank you for sharing your insight and thoughts regarding your recent stay in our hotel. We apologize for not meeting your expectations on the maintenance and upkeep of our property as well as the breakfast selections. Please be assured that we listen to your feedback and we will use your valuable input in assessing the areas that we need to... More

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Additional Information about Super 8 Motel Carlsbad

Address: 3817 National Parks Highway, Route 62/180 South, Carlsbad, NM 88220
Location: United States > New Mexico > Carlsbad
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Super 8 Motel Carlsbad 2*
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Also Known As:
Super 8 Motel Carlsbad Hotel Carlsbad
Super 8 Carlsbad
Super Eight Carlsbad
Carlsbad Super Eight
Carlsbad Super 8

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Amenities

Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Class
Number of rooms
60

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