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All 15 Carlsbad hotels

Super 8 Motel Carlsbad

2.0 of 5 Motel   |   3817 National Parks Highway, Route 62/180 South, Carlsbad, NM 88220
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Super 8 Motel Carlsbad
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Ranked #8 of 15 hotels in Carlsbad
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147 people have reviewed this hotel

Traveler rating
    7
    22
    39
    32
    47
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44
46
10
16
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
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Parker, Colorado
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Dirty, from the mat at the entrance to the breakfast area. Piles of dust on the window seals and hand marks that checked how thick it was. Dusty lamps in the room too. Looks like the hotel has been partially renovated, but there is no excuse for stained, old and small towels. Not at that price. Looks like the owners... More

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praful07451, Guest Relations Manager at Super 8 Motel Carlsbad, responded to this review

Your feedback is indeed of great importance to us. Thank you for taking the time to write your review. We sincerely apologize for the unsatisfactory stay. We would like to let you know that this will be taken seriously and will be handled immediately to ensure a more likely stay in the future. We hope that you’ll give us another... More

Sudbury, MA
Top Contributor
132 reviews 132 reviews
29 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

A roof over your head but no reason to spend any more time there than necessary. The room had a slight moldy smell but not enough to be really bothersome. Window screen hadn't been cleaned in years. Breakfast was bare essentials. The positive highlight: the mattress was nice and firm, something many more expensive hotels don't get right.

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praful07451, Guest Relations Manager at Super 8 Motel Carlsbad, responded to this review

As a valued customer, what you experienced during your stay is important to us. By giving us your feedback, you are helping us to understand what we do well, and what we need to focus on improving. Your comments regarding the cleanliness and upkeep of our property will be seriously taken and will be immediately handled by our Housekeeping staff.... More

Travelers are raving about these Carlsbad hotels

Billings
1 review
4 of 5 stars Reviewed 2 weeks ago

we were on a business trip, the motel was clean, had laundry service which was nice and a good breakfast

Review collected in partnership with Super 8

Was this review helpful? Yes
praful07451, Guest Relations Manager at Super 8 Motel Carlsbad, responded to this review

It is always encouraging to hear positive comments of our guests regarding the great experience they had on our Hotel. We are pleased to know that your stay was comfortable with our well-maintained rooms and laundry service and fulfilled by our refreshing breakfast selections. Please advise us of your next business trip and we will be more than happy to... More

Santa Fe
Contributor
14 reviews 14 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed March 9, 2014

I've stayed in some truly horrible places and this doesn't qualify, but it was below average. The rooms are nicely decorated, but they smell moldy and the bathroom was dirty (see attached photo). My husband asked the management to clean it on our second day, but they didn't. I see this as poor management. Also, the type of uncleanliness appears... More

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praful07451, Guest Relations Manager at Super 8 Motel Carlsbad, responded to this review

Dear Guest, We sincerely appreciate your time and effort to write us a review of our property. In behalf of the management, we would like to apologize for the inconvenience during your stay. We value all of our guests' feedback and use it to evaluate what can be done to improve our hotel as well as what we are doing... More

Winterset
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 3, 2014

Carlsbad motels take advantage of the tourism draw of the caverns, every single one has outrageous rates, this one is no exception. The same room in other towns averages $30-40 less per day. The room had overall bad odor, the in-room refrig. smelled of spoiled food. The tissue box in bathroom was empty. The tv remote was missing the battery... More

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praful07451, Guest Relations Manager at Super 8 Motel Carlsbad, responded to this review

Thank you for finding the time to share about your stay. Your feedback is indeed of great importance to us. Our aim is to provide a great hotel stay to every guest and we are saddened that we failed to achieve that during your stay. Your comments regarding the maintenance and upkeep of our hotel will be shared to our... More

A TripAdvisor Member
1 of 5 stars Reviewed December 11, 2013

I'm currently staying here at the super 8 hotel. I am writing this review from what it feels like to be a sheet of plywood as a "bed". The shower is disgusting and doesn't drain properly. The hotel also has a moldy smell as well. Will be sleeping in my truck if other hotels are booked! Fair warning!

Was this review helpful? Yes 1
praful07451, Guest Relations Manager at Super 8 Motel Carlsbad, responded to this review

We sincerely apologize for the very unlikely experience at our Hotel. Our hotel is committed to delivering the best service quality to our guests- your feedback will help us correct and improve our services to better achieve our primary goal. Your comments regarding the bed and cleanliness of the shower room will be highly regarded and immediately forwarded to our... More

GRAND JUNCTION
Contributor
15 reviews 15 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 13, 2013

The Super 8 met our needs. We arrived late and left early so just a bed for the night was required. That's about all you get and it's not that reasonably priced. Everything in Carlsbad is overpriced because of the national park. It was clean enough but don't expect more.

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praful07451, Guest Relations Manager at Super 8 Motel Carlsbad, responded to this review

Thank you for your time and effort to write us about your recent stay at our hotel. Your feedback greatly helps in our effort to continuously achieve customer service excellence. We always see to it that our rates are affordable and competitive to offer great value to our dear guests. We are delighted to know that you were satisfied with... More

Spring
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 15, 2013

This Super 8 property is a clean hotel, has a friendly staff and is one of the closest to Carlsbad Caverns. It is just an older property! All of the guests other than us were oilfield workers. We stayed one night strictly to see the Caverns! We did eat at a very good local Mexican restaurant called Lucy's, referred by... More

Review collected in partnership with Super 8

Was this review helpful? Yes
praful07451, Guest Relations Manager at Super 8 Motel Carlsbad, responded to this review

Thank you for choosing to stay at our hotel. We are happy to know that you were able to enjoy your stay and have visited the Caverns with our great location. Our staff is always more than willing to assist you to make your stay even wonderful. Please advise us of your next trip and we look forward to give... More

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Additional Information about Super 8 Motel Carlsbad

Also Known As:
Super 8 Motel Carlsbad Hotel Carlsbad
Super 8 Motel Carlsbad Hotel
Super 8 Carlsbad
Super Eight Carlsbad
Carlsbad Super Eight
Carlsbad Super 8
Address: 3817 National Parks Highway, Route 62/180 South, Carlsbad, NM 88220
Location: United States > New Mexico > Carlsbad
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 15 hotels in Carlsbad
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Super 8 Motel Carlsbad 2*
Reservation Options:
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